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Supplier Problem Response Report Unpressed Issue

1) A supplier problem response report documents an issue where 150 parts out of 4,350 were found to be defective due to improper pressing. 2) The supplier established a team to address the issue and took immediate action to contain additional defective parts. 3) A root cause analysis determined the pressing operator was not properly informed and trained, resulting in the defective parts, and the supplier updated procedures and inspection check sheets to prevent recurrence.

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Kuldeep Singh
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95 views

Supplier Problem Response Report Unpressed Issue

1) A supplier problem response report documents an issue where 150 parts out of 4,350 were found to be defective due to improper pressing. 2) The supplier established a team to address the issue and took immediate action to contain additional defective parts. 3) A root cause analysis determined the pressing operator was not properly informed and trained, resulting in the defective parts, and the supplier updated procedures and inspection check sheets to prevent recurrence.

Uploaded by

Kuldeep Singh
Copyright
© © All Rights Reserved
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Doc. No.

SQA/QAF/01

Issued by Corporate Quality


Havells india Ltd. Supplier Problem Response Report
Rev. No. 0

Rev. Date 27/09/2017

Notification No. 200097163 Part No. Defect (P) New/Repetitive


Date Reported 2/15/2020 Part Description 12 X 12 X 13 Defect Origin (P) IQC/Line/Field

Supplier Name Pooja Metal Processors (P) Ltd. Qty. Rejected Havells Plant 1055
150
Level 1 Response (To respond within 24hrs. Of receipt of notification )
Establish Team Defect Description
Name Dept. Contact No.
Kuldeep Singh Quality 8126866800
Vikas Singh Quality
Dharamveer Singh Production

Stator 12 X 12 X 13 Un Pressed
Immediate Containment Action
Containment Invoice Qty. OK Rej. Id.Mark on OK parts
Stock @ Havells 4200 4050 150
Stock in transit
OK tag will be implemented on the boxes.
Supplier's FG/WIP 7000 7000 0
Stock @ sub supplier
Level 2 Response (To respond within 7 days Of receipt of notification )
Why did this happen ? (Occurrence) Why was this part not caught in your plant? (Detection)
Casted Rotor of 12 X 12 X 13 found without Press Negligence of the operator
Why ? Why ?
Due to negligency of Pressing Operator Wrong Information passed to Operator
Why ? Why ?
By pass the Process No Training provide to such operator
Why ? Why ?
Wrong Information Passed to operator Training Provided to the Operator
Why ? Why ?
Material Was not Checked after Punching
Why ? (Root Cause) Why ? (Root Cause)

Action plan
Root Cause Action Responsibility Target Date Status
After every plan change operator will be informed about then next plan through Quality
Inspector Dinesh 2/17/2020 Closed
Occurrence
Training Provided to the Concerned Operator

Training Provided to the Concerned Operator


Kuldeep Singh 2/17/2020 Closed
Detection

Affected Document Change Details.


Documents Yes No Change Description Date Rev. no.
Drawing
Process Flow Diagram
PFMEA
Control Plan
Procedure/Manufacturing Work Instructions
Inspection Check sheet Inspection Check Sheet revised and column is
YES 2/17/2020 1
added for pressing
Maintenance Plan/Checklist
Gauges/Instruments
Approval and Closing
Supplier QA/Prod. Head: Supplier Plant Head:

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