Cruising on Raging Waters: Life Experiences of Finance Officers in their Workplace

Agustin et.al.
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Keywords: Chief Financial Officer, Finance officer, Aspiring, Cruising, Struggles, Workplace,

Life experience, Overcome.

Introduction
The workplace is typically an environment in which people with different personalities,

communication styles and worldviews interact according to Workplace Issues (2017). Work

experience can be very beneficial in helping every employees to gain the skills and experience

that employers seek.

Probably, becoming a professional in life means they will pay attention to the details

because it is the small things that produce big results. Being a professional one should know that,

how they do something is the same as how they do everything and nothing escapes this reality.

However, the research study focuses on the life experiences of finance officers in their

workplace which financial officers are charged with receiving and disbursing funds and they

have a general responsibility to ensure that government resources are properly managed. There

are many careers of finance officers which includes the bank tellers, insurance broker, financial

advisor, stock broker, fund manager, academe, corporate consultant, country manager, corporate

finance and chief finance officer. The study aims to discover the struggles that these finance

officers are encountering in their everyday lives in their workplace.

Furthermore, they all face uncomfortable situations at some point in life. There are

people who seem to get all the winning cards while some get a terrible hand. Likewise, it is easy

to start feeling bitter towards the people who get it all. The truth is that everyone has conflict

with something even the people who seem to have it all. 

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In addition, a quote says that “As long as you are enjoying what you are doing, you will

never get tired.” So these Finance officers have to take the time to learn new things and seek

out new challenges because new challenges are where the growth comes from.

Therefore, the researchers wants to discover the life experiences of finance officers in

their workplace, the struggles they are experiencing and how are they able to manage those

problems in order to inspire, motivate and help the aspiring finance officers as well as the other

people.

The study aims to explore the life struggles of Finance officers in their workplace in

Santiago City as well as discovering how they would overcome their own encounters to those

problems, specifically the study considers the following question:

1. How is the life of being a finance officer?

2. What are struggles that a finance officer encounters every day?

3. How does a finance officer manage or overcome those problems?

The outcomes of this study are the life experiences of finance officers in their workplace

which will be relevant and will benefit the finance officer themselves, ABM students and to the

aspiring finance officers. In this situation, finance officers receive benefits that can help them in

improving their working habits, in overcoming their struggles in their workplace and they will be

the object of learning and direct benefactors of the advantages of the study.

The study will help the students particularly in the ABM strand that are aspiring to be

finance officers in a way that it will inspire and it will have a beneficial effect in their decision-

making for their course.

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Moreover, the findings of this study will help the finance officers in having benefits

because they will learn some tips and pieces of advice to improve their professional career and to

do better as a finance officer.

And lastly, to the future researchers, this study will help them to gain a new body of

knowledge and serve as their foundation and basis whether they would also conduct the same

research in the nearby future.

The scope of the study covers the life experiences of the finance officers specifically in

their own workplace in which the researchers would like to discover the struggles that finance

officers usually are encountering.

The study also is limited in discovering the problems they encounter, what inspires them

and how they would overcome problems found in their workplace. The study is focused and only

limited only on the three finance officers in the locale of Santiago City. It does not include their

personal life matter and only focuses on their professional careers.

Life of a Finance Officer

A Finance Officer provides direction and supervision for accounting staff and performs

diverse and specialized accounting work that is complex and involves significant accountability

and decision-making responsibility. They are also responsible for financial planning and record-

keeping, as well as financial reporting to higher management. Sade (2013) asserts that an

everyday work of a finance officers are they have to tackle a number of tasks in an average day,

often including many aims and objectives. They have to offer and also interpret any financial

information that is important, as well as monitor and then manage cash flows while also

predicting any and all future trends. They are also coming up with both long-term and more
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tactical business plans. Even more ordinary things have to be taken care of each day, such as

managing subordinate staff and the daily goings on at the office.

Moreover, according to Mishra (2017), the life of a bank employee is much regulated as

day’s business is completed and updated every day. As a person dealing with other people’s

money they have to maintain secrecy and personal integrity throughout their life. In the same

way, a Public Sector Bank employee’s life is secured. Banks take care of its employees really

well. If an officer gets frequent promotions, probably they expect an upper middle class lifestyle

(Krishnamurthy, 2016). However, their journey is not easy due to the fact that they are dealing

with different clients whether it is foreign and local just for their accounting reports. According

to Mr. Rao “Employment in Bank is and will be never a bed of roses. You have to struggle to

come up in the ladder. If you are an employee (clerical cadre) you enjoy to a certain extent. You

can see your watch and work. If you are a PO or even other grade officers (from Scale I

onwards), you are not permitted to see your watch, but watch completion of your work. ”

Struggles of a Finance Officer in Workplace

Everyone worked very hard for long hours every day, suffered sleepless nights’ and

ignored the desire to hang out and have fun outside after office hours. Working in an

environment where people are committed to work and deliver to clients on time as much as

possible. This attitude should be carried on while progressing in the profession. They realized a

more meaningful definition of which accountants are: they are selfless, patient, dedicated,

passionate, sincere, caring and creative individuals. In every client engagements aside from

pouring out time and effort in working for the messy accounting records of clients, they put

hearts into it. Furthermore, Silverio (2017) believes that they are doing it not only because of fear
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of failing to meet the deadline or disappoint the client, but also because they are persons who

deliver output with excellence, who do work with love and eagerness to be of help to clients

through their profession. It is inconvenient for them and they take the extra mile so that things

could be easier for them. They may get tired physically but their hearts are ever refreshed with

the fulfillment brought by the love and service they give.

Nevertheless, Dr. Apruebo (2016) argues that every job have some difficulties, the job

difficulty alone do not cause stress. It is the lack of control over job situation that lead to

uncertainty, frustration and poor motivation of a worker. Stressed is considered normal or even

healthy, on the other hand, when the worker is unable to cope with stress then they may be on the

road to burnout. It is consequence of losing a sense of basic purpose and fulfillment of work.

Getting more balance or personal time will withstand stress.

According to Fiore (2014), workplace conflict leads to decrease in productivity, increased

stress among employees, not good performance, high turnover rate, and absenteeism and at its

worst, violence and death. Conflict in the workplace is the result of a variety of factors. Perhaps

the most significant cause is when someone feels taken advantage of. This might happen when a

perfectionist boss demands the same dedication and commitment from employees as they

exhibits, but does not compensate them for the late or weekend hours.

Solutions to Problems in the Workplace

In order to overcome the problems in everyday work of finance officers, they need

outstanding finance skills. They must have the ability to make smart and strategic decisions on

behalf of the organization, and they should be able to look at the company and understand what it

needs, Walters (1985).

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Basically, the first thing a finance officer do is check the emails as it is important that

questions of clients are answered quickly. Clients also expect a productive service in this on

demand economy, so leaving unanswered emails for 3 or 4. Before a finance officer leave the

offices they ensure that they have finished all the work that were meant to be completed during

the day and they complete a final check of emails and other notifications relating to the questions

of clients. According to giveagradago.com (2017) in the financial industry, there are lots of

deadlines to work to, often multiple deadlines for the same client. In a finance graduate job,

prioritizing work is very important. At times they act between prioritizing work by the deadline

and by the order the work was received from the client. The best thing about environment of

finance officer is the logical approach to the work. Example is taking something that is

disorderly in some way and straightening it out. It is also really rewarding to be able to advise

small business owners to help them succeed. They try to decide whether they want to be a

finance officer. If they know what side they would like to pursue then it makes it much easier

when deciding what to study, what types of firms to apply to for training and what information to

consume.

Certified Public Accountant’s Life

Based from Anonymous (2018) observes that depending on the work environment place,

the typical day for a Certified Public Accountant can be routine, determined by the monthly

accounting cycle, or can be engage in audit activities day after day. For the most part, a job of a

Certified Public Accountant depends upon the particular office and position. Government

Certified Public Accountants perform many of the same financial reporting and management

accounting activities, but can also conduct compliance audits and investigative audits. Not-for-

profit organizations needs a Certified Public Accountant to set-up an internal control system
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solve tax problem, prepare financial reports and budget resources. A Certified Public Accountant

at a business or industrial position will ensure accuracy and timeliness in following the sequence

of events required each month.

Significance of Finance Officers

Heidrick & Struggles (2018) reported that Financial Officers helps clients to an

increasingly complex and competitive talent to build great finance teams and positions them for

success within the organization and the marketplace. Alex (2018) said that “My firm specializes

in financial consultancy services for corporate clients. I’m part of Compliance within our large

Tax department and I’m responsible for ensuring that my clients meet their necessary taxation

obligations. I look over clients’ tax computations and tabulate them to make sure they aren’t over

or underpaying – in addition to paying on-time – before filling it with the necessary regulatory

bodies, like HMRC. Clients will often come to me to outline their expected spending in the

upcoming months – I’ll map out the most efficient tax strategy for them and manage the entire

process. Funnily enough, what I enjoy most is the moving around part. Nothing ever gets boring,

I get to meet so many new people, and I learn and work doing new things and develop new skills

regularly.”

Walters (2016) suggests that “If you have a finance background and are already working

in accountancy and finance, your ultimate goal may well be to become a Chief Financial Officer

Chief Financial Officer oversee all the financial operations of an organization, including

accounting and financial reporting. They manage all aspects of financial matters and decision

making. The Chief Financial Officer directs a company’s financial goals, objective and budgets.

If you work as a Chief Financial Officer, you oversee the investment of funds held by the

company and assess and manage associated risks. You also supervise cash management
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activities, execute capital-raising strategies to support a firm’s expansion, and deal with mergers

and acquisitions. Most Chief Financial Officers are also responsible for managing the corporate

investments and will sit of the board. And if you work as a Chief Financial Officer in a smaller

company, you may be expected to carry out a range of accounting tasks, while executives at

larger corporations typically review reports and date from various divisions within their

companies. Therefore, if you are going to become a successful Chief Financial Officer, you need

outstanding finance skills, but you need a lot more than that as well. You must have the ability to

make smart and strategic decisions on behalf of the organization, and you should be able to look

holistically at the company and understand what it needs. Importantly, you should also be able to

translate financial data into useful information for those across all levels of an organization.

Leadership, interpersonal and communication skills are also important in such a high level

position.”

Tasks of a Finance Officers

According to the UHY Early Careers (2018) concedes that, “No two days are the same.

One day you will find yourself in the back of a storeroom counting some computer component

on a stock take in your jeans and then the next you will be in a smart office block in the city.

UHY’s clients are from a range of industries and sizes so there are lots of opportunities to learn

about the issues affecting their businesses.”

Sometimes financial officers have many tasks to face inside the company in which they

have the tendency to focus on the given tasks. It hinders them from seeing the whole company

from afar to be a strategist. Finance officers’ risk are expected, on the other hand they should
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also be given room to make mistakes and just like an entrepreneur, they learn from their failure,

Miranda (2016).

Motivation is the Key

Indeed, as Salvador et.al (2011) states that, “Motivation is the process of arousing and

sustaining goal-directed behavior. This requires understanding the individual, the job and the

work environment, and how each of these elements interacts.” In the course of a work day, there

will be issues that arise. In some cases, issues can be avoided with efficiently through

comprehensive planning and understanding. Other situations require workplace problem solving

skills from management and staff in order to prevent difficulties. Being able to recognize

workplace problem solving will help you to better prepare to deal with work-related issues. In

short, knowing how to deal with struggles will not only do wonders for stress levels, but also for

career.

Methodology
This section discussed the instruments, circumstances and procedures used to achieve and

gather the results of the study. Moreover, it consists of a detailed description of the respondents,

research design, instruments, procedure, data analysis, and instances that ethical consideration

was needed in accomplishing the complete process of the study.

Research design

This research study used a qualitative approach which focuses on giving information that

are designed narratively. The research approach were both narrative and descriptive. It is

descriptive in a way that this research describes the life of a finance officer and it is narrative

because the research also tells story about the life experience of finance officers. The study used
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typical sampling that only considers the accessible respondents and typical representatives for

the research.

Respondents

The respondents of the study consists of three finance officers in different fields in

Santiago City. The researchers chose finance officers because they are the most suitable and

accessible person that will benefit the aspiring finance officers and of course themselves. The

finance officers that researchers chose are ages ranging from 20 to 30 years old. Furthermore,

these respondents have different workplace experiences and variety of works.

Instruments

The researchers used questionnaire form, interview and observation guide as instruments

in this study. The researchers prepared specific set of questions and asked the respondents

directly in order to ensure credibility of results. This is also to make sure that the observations

done by the researchers are legitimate or true. They also used a letter addressed to the Principal

of the school for the approval for the interviews that they conducted.

Data Gathering Procedure

In this the study, the researchers picked first the 3 respondents for the research. Then, the

researchers prepared the research instruments, the questionnaire, and interview and observation

guide. Whereas the conducted personal interview, researchers collected data from the

respondents. Furthermore, the researchers set an appropriate date and time for the interview in

order to avoid interrupting the schedules of the respondents. Moreover, the researchers
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conducted an interview while doing field notes. Lastly, they finalized the gathered data truthfully

for the continuation of the research while upholding intellectual honesty.

Data Analysis Method

The researchers analyzed all the interviews by projecting all the data through the notes

listed and the observation guides. The members of the group bracket together and analyzed the

responses of the respondents in each question. Then, the data gathered were put together to have

a gist of the combined information.

Ethical considerations

Since the study involved the life experiences or the personal background of the

respondents, the researchers made sure that they did not inflict any harm to the respondents and

made sure to uphold the confidentiality of the responses made by the respondents. The

researchers maintained honesty and integrity in presenting and using the gathered data. They also

protected the dignity of the subjects and the publications of the information in the research.

Researchers also considered the state values and biases in writing reports to establish a trusting

relationship with the respondents. This research study took steps to ensure that accurate accounts

of participant perception are written. They also integrated intellectual honesty with the data given

by the respondents to avoid plagiarism and respect their intellectual property.

Findings
Based on findings in question number one which is “How is your life as a finance

officer?” The respondents answered that their life as a finance officer is very challenging because

they have a busy life. They have many works or tasks to do specially those who are in the

province because they are holding 4-5 accounts that they need to organize the documents, file
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and do bookkeeping every day. And also includes the pressure coming from their supervisor.

Another is that some of them do not have a social life.

On the second question, “What day- to- day problems do you encounter in your

workplace?” Their answers are seniority complex is an issue, meeting the deadlines, bulk of

transactions, negative attitude of the clients and unfamiliar lessons are just some of the day-to-

day problems that a finance officer encounters. And they have overcome it by standing and

speaking for their right, by planning of their daily tasks, by setting their priorities, by reading and

having consultation. Another is by believing to their capabilities and by always remembering that

God will not give problems that a person cannot overcome are the answers on the question,

“How do you overcome these problems?”

In addition, the researchers were able to ask the respondents “Why did you choose to

continue being a finance officer?” They gathered the answers that they continue being a finance

officer for their self-fulfillment in the sense that they help other people with the best of their

abilities and they also chose to continue being a finance officer to support their family needs.

However, some did not continue being a finance officer because they cannot absorb anymore the

unethical practices within the business but in some cases it is usual to some businesses but for

them not all usual practices are right.

And lastly, “What pieces of advice can you give to those who are aspiring to be a finance

officer?” They answered that finance officers should apply all the business ethics and know how

to conduct their selves in their workplace. One should always have time management and set

their priorities properly. Finance officer should not let their selves to be a prisoner of their own

and they should spread their wings to a higher horizons and do whatever makes them happy
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Always live with integrity and work with passion. Choose to be happy and everything will

follow. And lastly, “They should love what they are doing because as long as they are enjoying

what they are doing they will never get tired.” These are just some of the advice from the finance

officers for those aspiring finance officers.

Discussion of Results

In general, the study aims to determine the life experiences of Finance Officers in their

workplace particularly Bank Teller, Finance Teacher, and Assurance and Tax Associate in

Santiago City. It also aims to know the everyday struggles of these finance officers, their

reasons, and how are they able to manage and give solutions to those problems in order to

motivate and inspire the aspiring finance officers and also other people.

From the research conducted, students eyeing to become finance officer have lots of

questions about how life would be if they become a finance officer in the near future and the

main point of the study is that researchers wants to discover the life of experiences of finance

officers in different fields of workplace. Upon the interview, they came up with the answers that

the life of a finance officer is very challenging in dealing with all the walks of life and they have

a busy life to the point that they do not have a social life anymore because they have many works

or tasks to do specially those who are in the province because they are holding many accounts

that they need to organize and accomplish every day with the pressure coming from their

supervisors.

Furthermore, based from the findings the problems or struggles that finance officers

usually encounters are the issue of seniority complex, meeting the deadlines due to the fact that if

they did not comply with the deadlines then there will be penalties, bulk of transactions, some
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negative attitudes of the clients and for the academe the unfamiliar lessons to be discussed to the

students. And they have overcome it by standing and speaking for their right, by planning of

their daily tasks, by setting their priorities, by reading and having consultation. Another is by

believing to their capabilities, holding to their company’s vision and mission and by always

remembering that God will not give problems that a person cannot overcome and keeping in

mind the persons that always inspires them.

This study based from interviews, the advices that finance officers can give to those

aspiring finance officers are they should always have time management and set their priorities

properly. They should always live with integrity and work with passion and choose to be happy

and everything will follow. They also said that Finance officers should apply all the business

ethics and know how to conduct their selves in their workplace and should not let themselves to

be a prisoner of their own and they should spread their wings to a higher horizons. And most

importantly, they should love what they are doing.

Conclusion
In the study, the researchers concluded that the information they gathered are beneficial

to the aspiring finance officers, finance officers, Accountancy, Business and Management

students and future researchers. It aims on knowing the different life experiences in being

finance officer. There are many lessons gathered from the study which in the workplace, it is

important to have time management because being a finance officer is having a busy life and it

requires time in doing the work. In making decision, always choose what they really want

because they will never get tired if they love what they are doing. Always be professional within

the workplace. Inside the workplace they cannot avoid negative situation and they should know
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how to overcome it. Maximize strengths and opportunities as well as minimize weaknesses and

threats. It will help and guide them to in choosing their career and enhance their performance

inside the workplace. They should know how to deal with different problems and struggles that

may occur in working. The researchers were able to find information which helps the

beneficiaries to know the stories behind finance officer life. The findings cannot be generalized

to all people who are finance officer. The researchers humbly recommend that the aspiring

finance officers should be patient enough to the negative behavior of their clients and always be

the persons of integrity, apply what they have learned in the study and use the study as a basis on

making their decisions. For the future researchers they should have more respondents to have

more information that will help them to have a better results.

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Appendices

In order for the study to be finished, supplementary materials such as letters and

questionnaires are needed by the researchers. In the research study, the researchers used a letter

to be addressed to the School Principal in order to allow them to conduct their research and

conduct interviews. The researchers then used Interview Questionnaires to serve as a guide in

conducting the interview to the respondents and for them to use in questioning the respondents in

order to acquire the data needed by the researchers for the study. The researchers also used an

Observation Guide for obtaining field notes during the interview sessions.

Questions: Respondent 1 Respondent 2 Respondent 3

1. How is your It is very busy specifically in It is quite hard and It is very challenging,
life as a finance terms of accounts, as unsatisfied because she dealing with all walks
officer? compared to province, it is is only transmitting of life.
harder in a way that a person what she had learned
is holding 4-5 accounts, on college, not
organizing document, files practicing it. Being an
and do book keeping every academe is not her first
day for not to be late because choice but it gives an
there will be penalty. There immediate job.
are pressure on superior in
meeting the deadline. He also
maintain account and new
accounts to work on. He also
don’t have social life.

2. What day-to- It is the issue on security Some topic are not Bulk of transactions as
day problems complex in which the superior taught in college in the government bank.
do you are assigning work even it is which she needs to There are many clients
encounter in not the scope of your work study it very well to who will you’re your
your but you are just doing it transmit it to students. patience and
workplace? because it is commanded by composure.
the superior. Beating the
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deadline is one of the problem

also because you need to meet
the deadline to avoid having
penalties.

3. How do you In his first experience, he is She overcome those By always

overcome these just going with the flow since problems by reading remembering that God
problems? he is new in the business. As and having consultation does not give you loads
time passed by, he is standing or problems that you
and speaking for himself. He cannot overcome.
overcome it by having task Another is, by
planning and setting priorities believing to my
properly. capabilities and holding
to the company’s vision
and mission. Also
keeping in mind the
people who inspires
you most such as
family, friends and
others.

4. Why did you The reason why he did not She continued being a Self-fulfillment is one
choose to continue it because he can’t finance officer because of the reasons why I am
continue being absorb anymore the wrong of practicality, her still in the bank.
a finance practices within the business. family situation pushed Fulfilling in the sense
officer? He said that it is usual in her, and she grabs the that you serve the
some business but for him not opportunity for her people with the best of
all the practice you are used to family needs. She your abilities and
is right. really wants to be a helping them grow
banker in a financial financially. Moreover,
institution. as the bank tagline says
“We help grow.” I
believe it applies to me
so it keeps me going.

5. What pieces You should apply the Always live with Do whatever makes
of advice can business ethics and how to integrity ad work with you happy. Don’t let
you give to conduct yourself into the passion, you should yourself be a prison of
those who are workplace. Always have time love what you are your own. Spread your
aspiring to be a management and set priorities doing because as long wings into higher
 Cruising on Raging Waters: Life Experiences of Finance Officers in their Workplace
Agustin et.al.
22

finance officer? properly. as you are enjoying horizons. Choose to be

what you are doing, happy and everything
you will not get tired. will follow.