Republic of the Philippines

CORDOVA PUBLIC COLLEGE

Gabi Cordova Cebu, Cordova, Cebu
College of Hospitality Management
Bachelor of Science in Hospitality Management
COURSE SYLLABUS (HM 116)
First Semester, 2019-2020
Subject Code & Description : HM 116 – Fundamentals in Lodging Operations
No. of Hours per week : 4 Hours/Week
No. of Hours per Semester : 56 Hours
Credit Units : 3 units
Pre-requisites : HM 111 – Risk Management as Applied to Safety, Security and Sanitation

Vision Municipality of Cordova : Cordova as an Ecological Peninsular Hub and a globally competitive eco-tourism destination in the Pacific, industrially
and commercially attuned under a responsive local government of an empowered culturally rich, peace-loving and God-
fearing citizenry.

Mission Municipality of Cordova : To attain the Vision, the following are its Mission Statements:

1. To promote and sustain coastal and other tourism-related industries while ensuring the protection and preservation of
natural resources;

2. To advance economically-viable activities and investments; address poverty issues; alleviate the living conditions of the
townspeople;

3. To stabilize the peace and order situations and enhance the fights against crime;

4. To preserve and promote Cordovanhon culture and heritage and enrich moral values and good traditions.

Vision Cordova Public College : A community-based college that shall offer quality education at a low tuition fee.

Mission Cordova Public College : To offer affordable and quality education, primarily but not exclusively, to the Cordovanhons with the end in view that
education within everyone’s reach.

: To provide tertiary education, technical, vocational and other practical courses.

COURSE DESCRIPTION: This course describes the skills; knowledge and performance outcomes required to explore and analyze the management and practices
of lodging operations and related sales activities in the major operating and support departments. It will also expose the students on the unique aspect of
managing a service - based lodging establishment delivered by diverse employees and understanding of the business and financial operations of the lodging firm.
The course introduces the housekeeping department of a hotel and lodging organization; its organizational structure; roles and responsibilities; functions of the
department; equipment and tools for housekeeping operations; methods and procedures of cleaning operations including linen, uniform and laundry service;
general maintenance and decoration of a hotel; safety and sanitation in housekeeping operations; management of operations and recording; precautionary
procedures; guest safety and hotel assets. Laboratory includes actual exposure in the housekeeping operations.

COURSE GENERAL OBJECTIVES:

1. The ability to demonstrate knowledge and appreciates the broad scope and complexity of the hospitality industry focus on catering management.
2. The ability to provide exemplary customer service; and can work effectively as an individual or as a member of a team.
3. The ability to demonstrate cultural competency; and able to respect and understand diversity in the hospitality industry.
4. The ability to demonstrate knowledge and skills in all aspects of hospitality operations; and can perform responsibilities in an ethical manner.
5. The ability to lead and manage people in hospitality operations knows the importance of communications, motivation, and morale.
6. The ability to effectively identify assesses and generates solutions for the dynamics and challenges of the hospitality industry.
7. The ability to embrace responsibility and encourage positive impact activities on the environment, costumers, and the communities.

TO COMPLETE THIS COURSE:

COURSE OUTLINE AND TIMEFRAME

WEEK COURSE CONTENT / SUBJECT MATTER
WEEK 01 – WEEK 03 Over view of the Hospitality Industry and Hotel Departments
WEEK 04 – WEEK 09 Rooms Division and its Composition, Front Office and Reservations
WEEK 10 – WEEK 11 Housekeeping, Food & Beverages, Kitchen and Banquet Department
WEEK 12 – WEEK 18 Sales & Marketing, Human Resource and Security Departments
One of the Days In A Week (Allotted for the Prelim, Midterm, Semi-Final or Final Exams.)
(or an equivalent of three
or 3 hours)
LEARNING PLAN

DESIRED LEARNING COURSE OUTCOMES-BASED ASSESSMENT OF DURATION RESOURCES REMARKS

OUTCOMES(DLO) CONTENT/SUBJECT TEACHING AND LEARNING (IN /EVALUATION
MATTER LEARNING ACTIVITY OUTCOMES HOURS) NOTES
PRELIM - MIDTERM
PERIOD
At the end of the lesson,
the students will be able I. OVERVIEW OF - Lecture Paper and Pencil Test -Guide Questions
to: THE HOSPITALITY (Quiz, Seatwork, (From the Books)
1. Introduce the INDUSTRY -Group and Individual Assignment)
symbol of the Reporting - Marker
A. The Pineapple
hospitality - Oral and Group
Tradition
industry; - Small-Group Discussion Report (Brainstorming) - Technology
B. Interrelated
2. Understand the Visual Aids
Nature of
scope of the -Oral/Board Participation - Oral and
Hospitality and
hospitality and performance-based - Computer /
Tourism
tourism industry; activity Laptop (videos
C. Characteristics of
3. Acquaint the watching)
the Hospitality
founders of the
Industry
hospitality 12 Hours
D. Founders and - Videos from
industry;
history of the -Paper and Pencil Web
4. Define the hotel - Lecture
Hospitality Test(Quiz, Seatwork,
and determine the
Industry Assignment) -Guide Questions
classification - Computer Works and
E. Classification of (From the Books)
various hotel rating Exercises of Statistical data - Oral and Group
Accommodation
system;
5. Present concepts F. Hotel Definition Report (Brainstorming) - Marker
and Classification - Discussed Simple
like hotel
G. Hotel Rating Statistical Outputs through - Oral and
management - Technology
System Research performance-based
contracts and time Visual Aids
H. Philippine Hotel activity
shares;
Classification - Watching videos from the
6. Introduce the list - Computer /
1. International YouTube for costing
of the top hotels Laptop (videos
Chain of Hotels
worldwide; watching)
2. Hotels in NCR
7. Familiarize hotels
3. Hotels in
locally; - Videos from
Pasig
8. Discuss the Web
4. Accredited
 standards of the Hotels as per DOT Guide Questions
hotel based on I. Hotel (From the Books)
DOT’s policies in Management
the accreditation of Contacts - Marker
hotels. Accreditation
9. Proactively Standards - Lecture Paper and Pencil Test - Technology
address guests H. Time Sharing (Quiz, Seatwork, Visual Aids
demands and Concept - Computer Works and Assignment)
needs by 1. Types of Time Exercises of Statistical data
- Computer /
developing career Shares - Oral and Group Laptop (videos
professionalism. - Discussed Simple Report (Brainstorming)
II. The Pre-requisites watching)
10. Discuss the Statistical Outputs through
interrelationship of A. Anatomy Research - Oral and
various of Global Hotelier - Videos from
performance-based
departments in the and Traveller Web
- Watching videos from the activity
hotel; B. Service YouTube for costing
11. Interpret the hotel Basics
operating cycle C. Personal
essential in Hygiene and
prioritizing the Grooming 12 Hours
tasks; D. Attending Guide Questions
12. Enumerate various to Guests (From the Books)
- Lecture
types of common Paper and Pencil Test
guests room; III. Hotel Departments
A. Product - Computer Works and (Quiz, Seatwork, - Marker
13. Distinguish and
Knowledge Exercises of Statistical data Assignment)
understand - Technology
facilities and 1. Hotel
amenities offered Departments - Discussed Simple - Oral and Group Visual Aids
in a hotel. 2. Revenue and Statistical Outputs through Report (Brainstorming)
Cost Centers Research - Computer /
14. Cite the - Oral and
B. Hotel Laptop (videos
organizational performance-based
Operational Cycle - Watching videos from the watching)
structure of the activity
rooms division; C. Hotel facilities YouTube for costing
15. Analyze the key and Amenities - Videos from
activities of the Web
rooms department; IV. Rooms Division
16. Perform the 1. Sample
process of Organizational Chart
reservation, check- 2. Reservation
 in and departure. 2.1 Pre-arrival - Lecture Paper and Pencil Test Guide Questions
phase (Quiz, Seatwork, (From the Books)
i. Typ - Computer Works and Assignment)
Examination Dates: es of reservation Exercises of Statistical data - Marker
Prelim ii. For - Oral and Group
February 12-15, 2020 ms of Settlement - Discussed Simple Report (Brainstorming) - Technology
Midterm iii. Tel Statistical Outputs through Visual Aids
March 11-14, 2020 ephone Research - Oral and
Reservation performance-based - Computer /
Process - Watching videos from the activity Laptop (videos
iv. Onli YouTube for costing watching)
ne Reservation
Process
2. Front Office - Videos from
2.1 Basic Web
activities of FO
2.2 Sub- Guide Questions
departments of FO (From the Books)
i. Fro - Lecture
Paper and Pencil Test
nt Desks (Quiz, Seatwork, - Marker
ii. PB - Computer Works and
Assignment)
X Exercises of Statistical data - Technology
iii. Unif - Oral and Group Visual Aids
ormed Services - Discussed Simple
Report (Brainstorming)
iv. Gue Statistical Outputs through - Computer /
st Service Agents Research Laptop (videos
- Oral and
v. Gue watching)
performance-based
st Relation - Watching videos from the
activity
Officer YouTube for costing - Videos from
2.3 Arrival Phase
Web
2.4 Escorting
Guests
2.5 Departure
Phase

SEMI-FINAL - FINAL
PERIOD

At the end of the lesson, Housekeeping - Lecture -Paper and Pencil -Guide Questions
the students will be able: Department Test(Quiz, Seatwork, (From the Books)
1. Examine the 1. Sample -Group and Individual Assignment)
organizational Organizational Structure Reporting - Marker
structure of the 2. Key activities of - Oral and Group
Housekeeping the housekeeping - Small-Group Discussion Report (Brainstorming) - Technology
Department; Department Visual Aids
2. Discuss the key 3. Public Area -Oral/Board Participation - Oral and
activities of the 4. Guest Rooms performance-based - Computer /
housekeeping 4.1 Guest Room activity Laptop (videos
department; Cleaning Basics:
watching)
 Provide Sizes of Bed
housekeeping 4.2 Guest Room
Types - Videos from
services to guests
 Clean and prepare 4.3 Guest Room Web
rooms for incoming Cleaning Basics
guests 4.4 Summary
 Provide valet/butler Procedure in Cleaning
service Guest Room
 Laundry linen and 4.5 Housekeeping - Lecture -Paper and Pencil -Guide Questions
guest clothes Equipment & Amenities Test(Quiz, Seatwork, (From the Books)
 Clean public areas, 4.6 Pre-guest room -Group and Individual Assignment) - Marker
facilities and cleaning Reporting - Technology
equipment 4.7 Entering Guest - Oral and Group 16 Hours Visual Aids
 Deal with/Handle Room - Small-Group Discussion Report (Brainstorming)
intoxicated guests 4.8 Prepare Room - Computer /
3. Acquire basic Cleaning -Oral/Board Participation - Oral and Laptop (videos
concepts about 4.9 Clean Room performance-based watching)
guests cleaning Area activity
and includes the ff: 4.10 Make the Bed - Videos from
 Various guests 4.11 Dust the Room
Web
room in the hotel; 4.12 Clean the
 Guests room Bathroom
types of the hotel; 4.13 Replenish
 Room Supplies and
assignments sheets; Guestroom Amenities
 Cleaning a guest 4.14 Vacuum
room; Guestroom Area
 Room inspection. 4.15 Exit Guest
4. Explore and Room
 explain the laundry 4.16 Room
and public areas. Inspection Standard
5. Provide an 5. Laundry
overview of the Department
hotel fine dining 5.1 Types of
restaurant Laundry
operation; 5.2 Commercial
6. Explicate the flow Laundry Cycle
of fine dining 5.3 Guest Laundry
experience of
guests; VI. Food and
Beverage Department - Lecture -Paper and Pencil -Guide Questions
7. Differentiate
suggestive selling 1. Food & Beverage Test(Quiz, Seatwork, (From the Books)
from up selling; Organizational Matrix -Group and Individual Assignment) - Marker
8. Elaborate the 2. Hotel Fine Dining Reporting - Technology
benefits of POS; Restaurant - Oral and Group Visual Aids
9. Determine the 3. Dining Experience - Small-Group Discussion Report (Brainstorming)
table service and 4. Suggestive and - Computer /
the selected Upselling Techniques -Oral/Board Participation - Oral and Laptop (videos
competency-based 5. Table Service performance-based watching)
profiles of the F & 6. Point of Sale activity
B dept; Equipment - Videos from
10. Provide an 7. Career Guide in Web
overview of the the F & B Department 16 Hours
french kitchen 8. Dining Operations
brigade; 9. Competency-
11. Provide an based Job Profiles
overview of the
banquet/events VII. Kitchen
Department - Lecture -Paper and Pencil -Guide Questions
department.
French Kitchen Test(Quiz, Seatwork, (From the Books)
12. Explore the sales
Brigade -Group and Individual Assignment) - Marker
and marketing
operation of the Reporting - Technology
hotel and its VIII. Banquet / Events - Oral and Group Visual Aids
unique Department - Small-Group Discussion Report (Brainstorming)
characteristics; Organizational Matrix - Computer /
13. Examine the hotel Duties and Functions -Oral/Board Participation - Oral and Laptop (videos
sales process; performance-based watching)
14. Review the IX. Sales and activity
 selected Marketing Department - Videos from
competency-based 1. Organizational Web
profiles of the Matrix
sales and 2. Sales and
marketing Marketing
department; Characteristics
15. Provide an 3. Sales Process
overview of the 4. Competency-
Public Relations based job profiles
Department;
16. Elucidate the X. Public Relations
- Lecture -Paper and Pencil -Guide Questions
recruitment and Department
selection process Organizational Matrix Test(Quiz, Seatwork, (From the Books)
of the hotel; Duties and Functions -Group and Individual Assignment) - Marker
17. Characterize the Reporting - Technology
training needs as Xl. HR Department - Oral and Group Visual Aids
well as the 1. Organizational - Small-Group Discussion Report (Brainstorming)
orientation topics Matrix - Computer /
needed by a new 2. Job -Oral/Board Participation - Oral and Laptop (videos
employee; Description/Job Profile performance-based watching)
18. Illustrate 3. Recruitment activity
performance Selection and Hiring - Videos from
appraisal, 4. Orientation Web
employee Program
compensation,, 5. Training
benefits and 6. Performance
employee Appraisal
discipline; 7. Compensation - Lecture
19. Review the and Benefits -Paper and Pencil
Test(Quiz, Seatwork, -Guide Questions
selected 8. Employee
-Group and Individual Assignment) (From the Books)
competency-based Discipline
Reporting - Marker
profiles of the HR
department. XII. Recreations - Oral and Group - Technology
20. Provide an Department - Small-Group Discussion Report (Brainstorming) Visual Aids
overview of the Organizational Matrix
hotel recreations Duties and Functions -Oral/Board Participation - Oral and - Computer /
department; performance-based Laptop (videos
21. Explain what an XIII. Security activity watching)
emergency plan is Department
 and why we need 1. Organizational - Videos from
it; Matrix Web
22. Fill out an incident 2. Emergency Plan
report; 3. Hotel and Safety
23. Review some Security
security tips that 4. Incident Report
guests can follow 5. Security Tips
to further enjoy -Guide Questions
their stay in the XIV. Engineering -Paper and Pencil
- Lecture Test(Quiz, Seatwork, (From the Books)
hotel; Department
Assignment) - Marker
24. Provide an Organizational Matrix
-Group and Individual - Technology
overview of the Duties and Functions
hotel engineering Reporting - Oral and Group Visual Aids
department; XV. Finance Report (Brainstorming)
25. Discuss the Department - Small-Group Discussion - Computer /
different activities I 1. Organizational - Oral and Laptop (videos
the finance Matrix -Oral/Board Participation performance-based watching)
department in a 2. Front Office activity
hotel; Accounting - Videos from
26. Provide the 3. Back Office Web
breakdown of a Accounting
typical charges in 4. Breakdown of
a hotel. Charges
27. Discuss the 5. Career Guide
various operational 6. Competency-
activities and the based profile
games inside the
casinos; XVI. Hotel Casinos -Paper and Pencil
- Lecture -Guide Questions
28. Specify the 1. Casino Test(Quiz, Seatwork,
(From the Books)
revenue the Operations Assignment)
-Group and Individual - Marker
support centers of 2. Casino revenue
Reporting - Oral and Group - Technology
the casino hotel; and Support Centers
29. Discuss the 3. Gaming Facilities Report (Brainstorming) Visual Aids
various jobs in the - Small-Group Discussion
casinos. - Oral and - Computer /
-Oral/Board Participation performance-based Laptop (videos
activity watching)
Examination Dates:
Semi-Finals - Videos from
 April 15-18, 2020 Web
Finals
May 22, 2020
STUDENTS EVALUATION AND GRADING SYSTEM

To determine the rating every grading period, the following criteria and weight shall be followed:

Quizzes/projects/outputs 25%
Class Participation/Seat works/assignments/attendance 25%
Major Examination (Prelim, Midterm, Semifinal, Final) 50%
TOTAL 100%

EQUIVALENT = BASE ON 60% CRITERION (passing percentage)

GENERAL AVERAGE GRADE = AVERAGE OF MIDTERM AND FINAL GRADE

SUGGESTED COURSE REFERENCES

Santos, B. & Moral P. 2014. Hotel and Resort Operations. MaxCor Publishing House, Quezon City Philippines.
Department of Tourism. (2012). DOT Memorandum Circular 2012-2: Rules and Regulations to govern the Accreditation of Accommodation Establishments
hotels, resorts and apartment hotels. Manila: Department of Tourism.

TESDA Training Regulations Housekeeping NC II (Amended)

Singh, Neelam. (2013). Hospitality Security Services. Centrum Press India

“Employees Perspectives about employing people with disabilities: A Comparative Study across Industries”. (2015). Cornell Hospitality Quarterly 2015, Vol. 56(2)
168-179. Sage Publishing

Prepared by:

CRISELVEN M. ORACION
BSHM Instructor Date Submitted:

Reviewed and Recommended by: Approved by:

CHRISTOPHER P. CABANSAY, MBA FATIMA RICHELL F. EVIOTA, Dev.Ed.D
BSHM - Chairperson College OIC