Google Certification in Gmail

First Video
The Google G Suite is a set of cloud-based apps that can be used to create
documents, spreadsheets, presentations, and more.

Earning your G Suite certification demonstrates your ability to work

collaboratively and productively in a professional environment.

Completing this lesson about Gmail will help prepare you for your G Suite
certification exam.

Gmail is Google’s cloud-based email program that lets you send and receive
messages.

You can also personalize your settings, chat with contacts, share files and
images, and search your inbox.

Because it’s in the cloud, you can access Gmail anytime, anywhere from any
computer or device with an internet connection.

Later in the lesson, you’ll learn how to use Gmail when you’re offline, too.

This lesson uses email examples sent between a community center group.

But you can use Gmail for any function, whether it be work-related or personal.

As you complete this lesson, you will: Compose and send email, Personalize email
settings, Manage contacts and inboxes, Chat and video call contacts, Insert or attach
images to an email, Share files, Search and sort your inbox, And use Gmail offline.

To begin, sign in to your Google account. Open a new tab in your browser, and
navigate to Google dot com.

If you are not signed in, do so now.

If you do not have a Google account, pause the video and create one now.

Next, use the Google Apps menu to access the Mail app.

Then, move on to the next video to personalize the settings in your Gmail account.

Now, it’s your turn: Sign into your Google account or create one now.

Open Gmail.

Then, move on to the next video.

Second Video
In this video, you will personalize the settings of your Gmail account to make it work
best for you.

You will: Select your language settings, Set display preferences, Set desktop

notifications, Add an email signature, And set a vacation responder.

To begin, go to Gmail settings.

From this menu, you can choose options like selecting a language.

Click on one of the buttons at the top for more personalization options than what is
explored in this lesson.

First, select your desired language settings.

Then, set up your preferences for what you would like the display to look like.

Decide how many conversations you want to see on one page and the default font,
size, and color of your text.

There may be other preferences you would like to set, such as whether to turn on
suggestions as you write an email, or whether or not to display external images.

Set up desktop notifications if you’d like to be informed with a pop-up when a new
message has arrived.

You can also turn notifications off.

When you set up a signature, it will show up automatically at the bottom of every
message when you begin to compose an email.

Choose the font, size, and style of the text in your signature and decide if you want
to include a link or photo. Click in the box to include your signature in replies as well.

Next, set up a vacation responder that will let people know when you are away and
not answering your email. It sends an automatic message that you are away to those
who email you.

Customize the responder by adding the days you will be away, a subject line, and
the message you want those emailing you to receive back.

Turn off the vacation responder when you get back in the office.

In the next video, you will compose and send an email that incorporates an image
and a shared file.

Now, it’s your turn: Select your language settings, Set display preferences, Set

desktop notifications, Add an email signature, And set a vacation responder.
Third Video
In this video, you will use Gmail to write and send an email message.

You will: Compose a new email message, Insert an image as an inline image or

attachment, Attach a file to an email message or link it in the text, And send the
message.

To start, create a new message.

Begin typing the email address of your contact.

Make sure the address is correct or it won’t be delivered to the right person.

If the address is already in your contacts, the option to autocomplete will show up.

If they are a new contact, type in their full email address.

Add a subject line so the recipient understands why you’re writing.

Then, type your text in the body of the message.

For practice here, you’ll compose an email about sending logo files for a fundraiser.

Adding images to your email is a great way to provide support for the meaning of the
message.

At work, you may need to send a design to a colleague for their approval.

Or you may just want to send a picture to a family member for them to enjoy.

Begin by inserting the photo.

Now decide whether to display your image as an inline image or attachment.

Use the inline image option to show the image within the body of the message next
to the text.

Resize the image by clicking and dragging the handle.

You can also attach image files instead.

An attachment is an additional piece of information that you add to your message.

The recipient will need to click on the file to see the image instead of viewing it in
their email.

To delete an attachment, click on the X.

You may also need to share a file with the recipient.

Use the paperclip icon to attach a downloaded file from your computer.
You can also link the file within the text. First, highlight the text you want to attach the
link to.

Then, select the file that should open when the recipient clicks on the hyperlink.

Copy and paste its URL into the box.

Change or remove the file by clicking on the hyperlink in the message.

Finally, you can insert the file as a link using Drive.

Search for your file.

Insert a link to it in your message.

No matter how you share a file, be sure you give your recipient the permissions they
need to view or edit it.

Check over your email message and make sure it looks the way you want it to. Then,
send it.

In the next video, you will learn how to reply to and forward email messages.

Now, it’s your turn: Compose a new email message, Type in the recipient’s email
address, Add a subject line, Write the message, Add an inline or attached
image, Attach a file or link to it within the message, And send your message.

Fourth Video
In this video, you will use Gmail to reply to an email message and send it to multiple
recipients.

You will: Reply to a message, Forward a message, Carbon copy another

recipient, Blind carbon copy another recipient, And reply all to a message.

To respond to an email message that someone has sent you, click the Reply button.

This creates a conversation. All of the messages between you and the recipient will
be included in the conversation.

Clicking the Reply button opens a draft window underneath the original message.

Now, draft your reply.

Finally, click Send.

Whatever you respond with will automatically go to the person who sent you the
message.

If someone sends you a message that you think another person needs to see, you
can forward the message along.
Type in the new recipient’s email address.

If they are already in your contacts, the autocomplete option will appear.

Add your own message explaining why you’re forwarding the email.

When you’re sending an email message, you can also carbon copy or blind carbon
copy another recipient.

Both of these options are often used in professional settings.

Carbon copy (or CC) means to send a copy of the message to someone else in
addition to the person you addressed it to.

Use blind carbon copy (or BCC) when you want to send a copy of the message to
someone else without letting others know.

Click on either the CC or BCC button.

Add a new email address.

You may not be the only address on an email message you receive.

If you need to reply to the message, decide if you should reply only to the person
who sent the message or to everyone the message was addressed to.

Clicking on Reply All brings up the draft window again.

Write your reply, and then send it.

This time, your message will go to everyone on the original message.

Being able to send a message to more than one person at a time is one of the
biggest advantages of using email.

In the next video, you will use chat and video calls as a different way to communicate
with contacts.

Now, it’s your turn: Reply to an email message that someone has sent you, Forward
an email message to a new recipient, Use the CC address line to carbon copy
someone else on the message, Use the BCC address line to blind carbon copy
someone else on the message, And reply all to an email message.
Fifth Video
In this video, you will learn how to use Hangouts within Gmail to chat and make
video calls to contacts.

Chat allows you to type messages in real time to contacts, and video lets you see
and hear the other person while you speak to them.

Both features are convenient ways to communicate with anyone from work
colleagues to friends and family.

You will: Set options for chat, Launch a chat with a contact, And launch a video call
with a contact.

Set options for your chat by clicking on the arrow next to your name and avatar.

An avatar is a picture representation of yourself.

Select the options you’d like to use, such as showing when you were last
active, making sounds to notify you when you receive an incoming message, or
blocking contacts you don’t want to receive messages from.

To launch a new chat, first open a chat window.

Then select a contact. If you’ve never chatted with your contact before, type in their
name or email address in the box at the top to find them.

If your contact is online and available, a green dot will appear next to their name.

Then, type what you would like to say to your contact in the chat window.

If you would like to see your contact and speak to him or her using a
microphone, launch a video call from the chat window.

Be sure that your microphone and camera are both on so that the other person can
hear and see you.

You can use video calls for many different purposes, such as asking a colleague a
quick question or having a longer meeting with your boss.

In the next video, you will learn all the ways to manage your inbox so you can keep
yourself as organized as possible.

Now, it’s your turn: Set options for chat, Launch a chat with a contact, And launch a
video call from the chat window.

Sixth Video
In this video, you will learn to manage and organize your Gmail inbox using a variety
of methods.
You will: Create and apply filters, Block certain email addresses, Archive
messages, Mute messages, And set up multiple inboxes and inbox tabs.

Creating filters allows you to sort and organize your email messages.

You can direct Gmail to automatically delete a message when it arrives or put it in a
specific folder that you create.

To begin creating a filter, return to your Gmail settings.

Create filters based on criteria like who the message is from, who the recipient is,
and the subject line.

Then, designate a rule to tell Gmail what to do with the message.

Your new filter will automatically apply to messages in your inbox as well as any new
messages that arrive Delete the filter if you no longer need it.

At times, you may want to block an address from emailing you.

This is mostly true when you receive a spam message, which is an unsolicited

message sent to a large number of recipients at the same time.

From within the message, open the options pane and block the email address.

Check to make sure the address is blocked in Gmail settings.

To keep your inbox manageably small, archive messages that can leave your inbox
but you don’t want to delete.

Any messages you archive will be moved to a folder called “All Mail.”

You can also archive a message when it is opened.

After you archive a message, it returns to your inbox when someone replies to it.

When you mute a message, any replies to the message stay out of your inbox and
are automatically archived.

You can also mute directly from the opened message, similar to archiving.

The message goes into the “All Mail” folder.

Search for a muted conversation if you want to find it again.

To organize your messages even more, set it up to sort your email into multiple
inboxes based on categories This separates out the promotional, social, and other
email that you don’t want mixed in with your primary inbox.

Access each category from a separate tab in your Gmail inbox.

In the next video, you will search for and sort messages in your inbox.
Now, it’s your turn: Create and apply filters, Block certain email addresses, Archive
messages, Mute messages, And set up multiple inboxes and inbox tabs.

Seventh Video
In this video, you will search for and sort messages in your inbox, sent folder, and
drafts folder.

This will help you find what you need quickly in Gmail.

To begin, start typing a contact’s name in the search bar.

Whatever you search for will autocomplete, so select a result from the given options.

This will show all the messages in your inbox from that contact or containing the
search terms.

Use the dropdown menu in the search bar to sort by subject, words, or other criteria.

Go to your Sent messages to search that folder.

Then, type keywords, contact names, or other information in the search bar.

Note that this will only return items in your sent folder.

The Drafts folder is where any messages you start writing but do not send are
stored.

Click on this folder to search for any unsent message you need.

Use keywords, contact names, or other information to search in the search bar.

Just like when you searched the sent folder, this will only return items in your Drafts
folder.

In the next video, you will learn how to use Gmail even when you’re offline.

Now, it’s your turn: Search for and sort messages in your inbox, sent folder, and
drafts folder.

Eighth Video
In this video, you will learn how to use Gmail even when you’re offline without an
internet connection.

You will: Set up Gmail without an internet connection, Open Gmail offline, And set

offline preferences.

Setting up Gmail to access and compose messages even when you’re offline is
convenient for when you find yourself without an internet connection.
To begin, return to Gmail settings.

Click the offline tab if the feature is enabled for your domain.

Not all organizations will allow this feature to be enabled, however.

Select a security option.

If you use a private laptop, you may choose to keep offline data on your computer.

Or you can remove it.

Now, set up preferences for when you’re using Gmail offline.

First, choose the number of days of mail that you want to have access to for syncing
and storing on your computer.

You can also choose if you want to be able to download attachments while offline.

Now, if you are already logged into your account, you can go offline and continue
using Gmail.

When you’re back online, any messages you’ve composed will be automatically
sent from a new Outbox folder.

To use Gmail offline, you can also bookmark your inbox in Chrome, or go to
mail.google.com.

In the next video, you will review everything you have learned about Gmail in this
lesson.

Now, it’s your turn: Set up Gmail without an internet connection, Open Gmail

offline, And set offline preferences.

Ninth Video
In this lesson, you worked in Gmail.

The skills you learned and practiced will help prepare you for your G Suite
certification exam.

Continue to learn more and practice on your own.

In this lesson, you: Personalized your settings, Added a signature and vacation

responder, Composed a new email message, Added images and files to the
message, Sent email to multiple contacts at once, Used chat and video to talk to
contacts, Managed your inbox by creating filters, blocking email addresses, and
archiving and muting messages, Set up multiple inboxes, Searched for and sorted
your messages, And learned how to use Gmail offline.

Knowing how to use these features will help you use Gmail to its full advantage at
work, in school, and personally.
Now you can explore more G Suite Certification lessons to learn and practice with
other applications!