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Zero Touch Ordering - Powered by Paytm

This document describes how restaurants can implement zero-touch ordering to allow contactless ordering and payments on the Paytm app. It discusses how the conventional ordering process involves queues and physical interaction compared to zero-touch ordering which allows customers to scan a QR code, view menus, place orders, and pay digitally. It highlights benefits like social distancing, reduced wait times, and contactless payments. The document also provides screenshots of how zero-touch ordering would work within the Paytm app and discusses solutions for order management and payouts.

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cyberdevil321
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461 views15 pages

Zero Touch Ordering - Powered by Paytm

This document describes how restaurants can implement zero-touch ordering to allow contactless ordering and payments on the Paytm app. It discusses how the conventional ordering process involves queues and physical interaction compared to zero-touch ordering which allows customers to scan a QR code, view menus, place orders, and pay digitally. It highlights benefits like social distancing, reduced wait times, and contactless payments. The document also provides screenshots of how zero-touch ordering would work within the Paytm app and discusses solutions for order management and payouts.

Uploaded by

cyberdevil321
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Zero Touch Ordering

Powered by Paytm
Issues most QSRs and restaurants likely to face post
lockdown
• Ensuring Social distancing in stores
• Need to eliminate queues to ensure social distancing, especially in
QSRs
• Eliminate and minimize physical contact and interaction
for all elements:
• Menu Cards
• Waiter and cashier interaction for order taking
• Billing and Payments: Invoice, Cash, Cards and Bill books

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Be lockdown ready for your business
with

Zero Touch Ordering

2
What is Zero Touch ordering?
• Zero Touch ordering lets the customers in your stores discover your
enriched digital menu by scanning a QR code, and place an order
and pay for it digitally through one of the many pay modes. All from
the convenience of his smartphone!
• Contactless Menu
• Contactless Ordering
• Contactless Invoicing
• Contactless payments

3
This is how your customers place orders right now
The conventional ordering flow

Customers walk into the Bottleneck leads to a que in QSR: Cashier takes the Dine In : Waiter takes
store peak hours or que could order on billing counter orders on the table
originate from social distancing

Its • Sub-Optimal customer


Complicated experience QSR: Customer
collects order from
• Physical interaction for the counter
order taking and
payment collection

• Communicating live
order updates is a Dine In: Food QSR: Customer gets informed of
challenge served on the order being ready via call out
table Dine In : No updates till food served
Why complicate things when customers can place
orders on their smartphones?
Zero Touch Ordering – the Next Generation ordering flow

Customers walk into Customers scan a QR, Order communicated to User gets a notification on
the store discover catalogue & place Restaurant Paytm app when order gets
order in Paytm app ready

Its Seamless Interactive digital Menu

Contactless Ordering & reduced wait times

Social distancing needs taken que taken care of

Live Order updates to customers


QSR: Customer Dine In: Food
Seamless payments via multiple digital pay collects order from served on the
modes the counter table
What’s in it for you?
Social Distancing | Safe & seamless customer experience
Hassle free & contactless ordering experience without any waiting times

The cost advantage


No major Capex required for kiosks/devices. Plus savings on staffing & training costs

Cross-Sell/Up-sell with ease


Easier and targeted upselling, customized and based on historical consumer behavior
Customized Store Page
Live Store page customized for your outlet on Paytm app (added Visibility)

Deals/Offers Storefront live on store page.


Control your deals/offers on product or store level across your outlet chain.

Interactive Menu - Why compromise with a outdated menu?


Remove unavailable items from the listing with real time menu updation

Add on Loyalty & customer engagement solutions


Get value added solutions to retain customers by issuing brand specific cashbacks .
What’s in it for your customers?

Reduced Wait Time – Social distancing without any Queues


Manage social distancing in stores. Hassle-free ordering without any que.

Contactless Ordering & Digital invoicing


Contactless catalogue discovery & ordering on Paytm app

Seamless & contactless payments flow


Powered by Paytm. Customers can choose to pay via Wallet, UPI, Debit
Card, Credit Card etc.

Live Order updates on app


Confirmed/Getting prepared/Completed etc. on Paytm app

Benefits of Paytm Ecosystem & Bank offers


Movie Booking vouchers, Travel vouchers and bank offers
Why choose Paytm?

• Leverage Paytm’s massive user base

• Paytm has 350 mn+ app installs ( way more than any other platform)

• All of your customers are likely to have Paytm app already

• Paytm is already synonymous with QR code scans in store

• Your customers benefit from ecosystem offers & bank offers

• Get access to new generation customer retention products

8
How does it work on the Paytm app?

User scans QR code & lands on


restaurant ordering page.

*Screens are for representational purpose only 9


How does it work on the Paytm app?

*Screens are for representational purpose only 10


How does it work on the Paytm app?

*Screens are for representational purpose only 11


Seamless Workflows for Order management
Cataloguing management – Control availability of items / update
restaurant menu real-time using Paytm catalogue

Manage your Deal combos/discount Offers that are live on your store
page.

Real time Order Relays – from Paytm Ordering System to your system

Real time Order Updates – From your systems to Paytm Ordering System
(Order stages)

Order Validation before order handover

Smooth Payouts
Reach out to your account manager for a demo and
discussion on a customized solution for your brand!

13
THANK YOU !

14

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