Unit 1

Exercise 1:
1. A. She is walking up the stairs. 7. A. A woman is using a broom.
B. She has both hands on the handrail. B. The area is under construction.
C. She is descending the stairs. C. A woman is mopping the floor.
2. A. She is holding a newspaper. 8. A. They are performing indoors.
B. She is taking a book from the shelf. B. They are gathered in a circle.
C. She is reading a book at a library. C. They are marching in step.
3. A. A film is being played on the screen. 9. A. She is looking at the clothing item.
B. One man is pointing at the screen. B. She is trying on the item.
C. Some people are talking on their C. She is changing clothes.
phones. 10. A. He is mailing some letters.
4. A. The man is packing a suitcase. B. He is wrapping some packages.
B. The man is putting on a suit. C. He is carrying some boxes.
C. The man is sitting on the sofa. 11. A. She is preparing her meal.
5. A. They have just crossed the finish B. She is seated at her table.
line. C. She is having some dessert.
B. The bikers are wearing helmets. 12. A. They are sitting across from
C. The bicycles have baskets on the front. each other.
6. A. The man is lying on the lawn. B. They are standing by the desk.
B. The man is moving some plants. C. The flowerpot is on the desk.
C. The man is mowing the grass.

Exercise 2:
1. American accent → American accent → Australian accent
A. He is using a tool.
B. He is working outdoors.
2. Australian accent → British accent → American accent
A. She is turning a page.
B. She is operating a machine.
3. American accent → Australian accent → British accent
A. He is reading a book.
B. He is reaching for a book.
4. American accent → American accent → Australian accent
A. The woman is holding a pen.
B. The woman is typing on a keyboard.
C. The woman is using a computer.
D. The woman is opening a file cabinet.
5. British accent → American accent → American accent
A. He is taking a picture.
B. He is holding a piece of paper.
C. He is writing something on the bulletin board.
D. He is reading a magazine.
6. British accent → American accent → American accent
A. The man is working in a laboratory.
B. The man is wearing gloves.
C. The man is reading a chart
D. The man is looking into a microscope.

Exercise 3.
1. British accent → American accent → American accent.
A. The men are working together.
B. They are cleaning the desk.
2. American accent → Australian accent → British accent.
A. The woman is using a cash register.
B. The man is next to the counter.
3. American accent → British accent → Australian accent.
A. Some people are fixing bicycles.
B. They are riding along the street.
4. Australian accent → British accent → American accent.
A. They are going down the steps.
B. They are walking on the street.
C. They are standing by a door.
D. They are on a stairway.
5. British accent → Australian accent → American accent.
A. They are drinking some water.
B. A man is pointing at a screen.
C. They are watching a presentation.
D. A man is writing on the board.
6. American accent → American accent → Australian accent.
A. They are sitting in chairs.
B. A man is talking on the phone.
C. Two men are shaking hands.
D. A woman is examining a document.

Homework
Exercise 1.
1. B. The woman is paying for the
A. He is carrying a ladder clothes
B. He is repairing the door C. The woman is buying a
C. He is painting the fence sweater
D. He is writing a letter by hand D. The woman is examining the
clothing
2. A.
A. Themoving van is full of 4.
items A. A man is rubbing his head
B. They are moving the B. All of the chairs are
furniture occupied
C. A man is walking up the C. A man is raising his hand
stairs D. People are sitting in seats
D. A ladder is leaning against
5.
the furniture
A. The man is taking off the
3. A. wheel
A. The woman is trying on the B. The man is working on a tire
jacket C. The man is lifting up the car
 D. The man is putting on a B. The passengers are taking
spare tire their seats
C. The pilot is preparing the
6.
plane for take off
A. The blinds have been pulled
D. The flight attendants are
down
collecting boarding passes
B. All the men are sitting down
C. Two men are exchanging 9.
business cards A. The man is driving a truck
D. One man is sitting beside B. A man is standing in a hole
the window C. They are doing construction
work
7.
D. A crane is in front of the
A. They are cleaning the
building
window
B. They are shopping for 10.
sunglasses A. One woman is drinking a
C. They are looking in the shop cup of coffee
window B. The restaurant worker is
D. They are purchasing several setting up the table
items C. The womenare checking out
the menu
8.
D. The waiter is serving
A. The passengers are boarding
beverages at the table
the air plane

Exercise 2.
1. AmE B. They are moving the furniture.
A. He is carrying a ladder. C. A man is walking up the stairs.
B. He is repairing the door. D. A ladder is leaning against the
C. He is painting the fence. furniture.
D. He is writing a letter by hand. 3. BrE
2. BrE A. The woman is trying on the jacket.
A. The moving van is full of items.
B. The woman is paying for the D. They are purchasing several items.
clothes. 8. AmE
C. The woman is buying a sweater. A. The passengers are boarding the
D. The woman is examining the clothing. airplane.
4. AmE B. The passengers are taking their
A. A man is rubbing his head. seats.
B. All of the chairs are occupied. C. The pilot is preparing the plane for
C. A man is raising his hand. takeoff.
D. People are sitting in seats. D. The flight attendants are collecting
5. AmE boarding passes.
A. The man is taking off the wheel. 9. AmE
B. The man is working on the tire. A. The man is driving a truck.
C. The man is lifting up the car. B. A man is standing in the hole.
D. The man is putting on the spare tire. C. They are doing construction work.
6. BrE D. A crane is in front of the building.
A. The blinds have been pulled down. 10. BrE
B. All the men are sitting down. A. One woman is drinking a cup of coffee.
C. Two men are exchanging business B. The restaurant worker is setting the
cards. table.
D. One man is sitting beside the window. C. The women are checking out the
7. BrE menu.
A. They are cleaning the windows. D. The waitress is serving beverages at
B. They are shopping for sunglasses. the table.
C. They are looking in the shop
window.

Unit 2
Practice
1. British accent → American accent → Australian accent
A. They are fixing a wheel.
B. A tire is being repaired.
2. Australian accent → American accent → British accent
A. People are standing near some tracks.
B. A train is entering the station.
3. American accent → British accent → Australian accent
A. She is packing a suitcase.
B. The door is being opened.
4. American accent → American accent→ British accent
A. The silverware has been polished.
B. There is some food on the dishes.
C. The waitress is taking an order.
D. Chairs have been arranged in the corner of the room.
5. American accent → American accent → Australian accent
A. Some people are crossing the street.
B. A bus is being parked.
C. Passengers are getting on a bus
D. The cars are waiting at the railroad crossing.
6. British accent → Australian accent → American accent
A. Two women are shopping in a store.
B. The products are lying on the floor.
C. Merchandise is displayed for sale.
D. Customers are paying for their purchases.

Homework
Exercise 1.
1. A. The woman is making a purchase.
B. There is merchandise on the shelves.
C. Boxes are being closed.
D. The woman is putting food in a cart.
2. A. people are crossing the road.
B. A tire is being changed.
C. People are waiting at the traffic light.
D. The sidewalk is being paved.
3. A. Some pans are being washed.
B. The waiter is wearing a uniform.
C. The tables are covered with newspapers.
D. The waiter is handing a menu to a customer.
4. A. A man is cleaning the window.
B. Some chairs are near the windows.
C. Some people are entering a room.
D. Some papers have been left on the floor.
5. A. The man is watering some plants.
B. Flowers are being planted in the garden.
C. The man is pushing a wheelbarrow.
D. The roof is being repaired.
6. A. The passengers are boarding the boat.
B. There is a bridge over the water.
C. Children are playing on the dock.
D. The bridge has many vehicles on it.

Exercise 2.
1-2-3
(A) The buildings are being constructed.
(B) Cars are parked along the street.
(C) A park is surrounded by a fence.
(D) People are taking a walk in the park.

(A) Some people are window shopping.

(B) The clock is hanging on the wall.
(C) The clock face is round.
(D) Some windows are being cleaned.

(A) Some tables are occupied.

(B) There are lots of customers at the café.
(C) Some of the tables are covered.
(D) The chairs are on top of the tables.

4-5
(A) The building has a flat roof.
(B) The house is under construction.
(C) A man is stepping into the house.
(D) There is heavy machinery at the construction site.

(A) The farmers are watering the crops.

(B) The plants are growing in the fields.
(C) Some plants are hanging in the air.
(D) There is no space to walk in the greenhouse.

6-7-8
(A) The river runs through the city.
(B) There are buildings on only one side of the river.
(C) Some ships are floating in the water.
(D) There are no vehicles on the bridge.

(A) The store is full of customers.

(B) All of the clothes are on the table.
(C) The clerk is looking at the mannequins.
(D) Merchandise is on display for sale.

(A) A man is working on a bicycle.

(B) The bicycles are on the back of a vehicle.
(C) The bicycles are all the same size.
(D) A cycling race is about to begin.

9-10
(A) There are some hikers in the woods.
(B) There is no traffic on the road.
(C) Someone is crossing the street.
(D) The trees are only on side of the road.

(A) There is a picture on the wall.

(B) The bed has not been made.
(C) There is a lamp on the floor.
(D) The door to the room is open.

Unit 3
Check - up: file 5
1. organize
2. revise
3. assigned
4. present
5. address

Check - up: file 6

6. personnel department, marketing director
7. executive officers
8. shipping department
9. sales manager
10. customer service department

Check - up:
a. file 11
 1. buy, try
2. held
3. go on your vacation
4. find
5. file

b. file 12
1. storage room, shelf
2. closet
3. floor
4. drawer
5. branch office

Check - up:
a. File 17
1. arrive
2. hire
3. returns
4. relocate
5. expect, approved

b. file 18
1. flight
2. application
3. results
4. proposal
5. deadline

PRACTICE
File 19:
1.(A) 2.(B) 3.(B) 4.(A) 5.(A) 6.(A) 7.(A) 8.(B) 9.(B) 10.(B)
1. Who asked you to attend the meeting?
(A) My boss
(B) The meeting will be held at 2 o’clock.
2. Who designed the new building?
(A) It was built recently.
(B) Didn’t I tell you?
3. Who has the key to the meeting room?
(A) The meeting has been canceled.
(B) I gave it to Stephanie.
4. Who will notify the employees of the new policy?
(A) One of the directors.
(B) Yes, they are new employees.
5. Who is in charge of safety inspections of the building?
(A) The Maintenance Department.
(B) On a regular basis.
6. Who is the woman next to Mr. Thomas?
(A) That is Rebecca.
(B) She left an hour ago.
7. Who is organizing the conference for this session?
(A) The planning manager is responsible for it.
(B) It is a charity organization.
8. Who should I call to order office supplies?
(A) His office is on the first floor.
(B) Ask Miss Johnson.
9. Who is going to take Ms. Randal to the airport?
(A) The flight is from Tokyo.
(B) I will.
10. Who is responsible for sending the invitations?
(A) I have not sent them yet.
(B) That would be Richard.
File 20:
1.(A) 2.(A) 3.(A) 4.(B) 5.(B) 6.(A) 7.(A) 8.(B) 9.(A) 10.(B)
1. Where is City Hall?
(A) Just across the street.
(B) The hall is overcrowded.
2. Where can I buy tickets for tonight’s show?
(A) At the box office.
(B) Two tickets, please.
3. Where was this picture taken?
(A) In my office.
(B) I will take it out.
4. Where will you stay when you go to Manhattan?
(A) I will stay there for one week.
(B) I will be at the Marriott Hotel.
5. Where did you park your car?
(A) The park is not far from here.
(B) Behind the building.
6. Where should I store these boxes?
(A) Leave them here.
(B) The bookstore sells that book.
7. Where are you transferring to next month?
(A) To the Hong Kong office.
(B) By electronic transfer.
8. Where does she come from?
(A) She will come soon.
(B) Taxes is her hometown.
9. Where is the nearest post office?
(A) It is one mile away from here.
(B) Post it as soon as possible.
10. Where are you going to send this letter?
(A) Yes, it is written in this letter.
(B) To our central office.
File 21:
1. (B) 2.(A) 3.(B) 4.(B) 5.(A) 6.(B) 7.(A) 8.(B) 9.(B) 10.(B)
1. When is the board meeting?
(A) It was really boring.
(B) At 9 o’clock tomorrow.
2. When is our next payment due?
(A) The end of the month.
(B) Please pay the bill.
3. When do you start your new job?
(A) Yes, let’s get started.
(B) They will let me know soon.
4. When do we have to announce the company merger?
(A) Not until they find the right person.
(B) It is scheduled for Monday.
5. When will the new product be released?
(A) The exact date has not been confirmed yet.
(B) It was delivered yesterday.
6. When does the supermarket close?
(A) In the open-air market.
(B) At 10 o’clock.
7. When is Samantha moving into her new apartment?
(A) Probably next weekend.
(B) She hasn’t come in yet.
8. When are you going to start the project?
(A) It is going very well.
(B) Soon, I think.
9. When are we supposed to hear from them?
(A) They have already left.
(B) Someday next week, I hope.
10. When is the flight from Los Angeles supposed to arrive?
(A) At the Incheon International Airport.
(B) At 7:15.
File 22:
1.(A) 2.(A) 3.(B) 4.(A) 5.(B) 6.(B)
1. Who is the woman?
(A) She is my new secretary.
(B) She is talking with her client.
2. Who organized the reception?
(A) That would be the general director.
(B) The organization is complicated.
3. Who is supposed to pay the bill?
(A) The office building is downtown.
(B) The Maintenance Department is in charge of it.
4. Who will organize the annual meeting?
(A) I have no idea.
(B) Once ayear.
5. Who has a copy of the contract?
(A) I’m on vacation.
(B) I gave it to your manager.
6. Who is going to repair the copy machine?
(A) At the coffees shop across the street.
(B) Ask Steven in the maintenance office.

File 23:
1.(A) 2.(B) 3.(A) 4.(B) 5.(A) 6.(B)
1. Where is the copy machine?
(A) On the second floor.
(B) I need two copies.
2. Where are the documents stored?
(A) The store is open on Sunday.
(B) In the drawer of my desk.
3. Where can I submit my application?
(A) You can leave it here.
(B) I have it.
4. Where is the closest supermarket around here?
(A) I will buy some eggs.
(B) Next to the post office.
5. Where is the guest list for Friday’s reception?
(A) Mr. Smith probably knows.
(B) It will be held in the banquet hall.
6. Where is your new office located?
(A) Yes, his office is in New York.
(B) In the city center.

File 24:
1.(A) 2.(B) 3.(A) 4.(B) 5.(B) 6.(B)
1. When is the concert supposed to begin?
(A) It is written on the ticket.
(B) At the box-office.
2. When are you taking your driving test?
(A) I failed three times.
(B) Two weeks from now.
3. When will your new book be published?
(A) Early next month, I hope.
(B) That sounds fine.
4. When are you going to start the project?
(A) Of course, I will.
(B) Finishing this work.
5. When is the construction scheduled to be finished?
(A) I’m finished with it.
(B) Not for another three weeks.
6. When can I expect my order to arrive?
(A) I ordered a new printer.
(B) It will take a few days.

File 25:
1.(B) 2.(C) 3.(C) 4.(C) 5.(B) 6.(A) 7.(A) 8.(B) 9.(A) 10.(A) 11.(C) 12.(B)
13.(C) 14.(B) 15.(C)
1. Who is the new manager of the department?
(A) Mr. Schneider can help you with that.
(B) Her name is Marge Simpson.
(C) I think I can manage.
2. Who explained this report to you?
(A) Randy will
(B) It hat already been reported.
(C) Mr. Robinson did.

3. Who can pick Mr. Roper up from the airport?

(A) It is possible, I suppose.
(B) Before 5 o’clock.
(C) I am free this afternoon.

4. Who oversees the Sales Department?

(A) Until the next meeting.
(B) It is under construction.
(C) It is Mr. Edward.

5. Who is going to review the report before its publication?

(A) It will be published on a large scale.
(B) The project manager.
(C) We will have a press conference.
6. Who is responsible for organizing the welcome party?
(A) That would be the planning director.
(B) You will be more than welcome.
(C) You are responsible for what you said.
7. Who is going to move into the office on the second floor?
(A) An online game company will.
(B) Mr. Brown is responsible.
(C) They will move in tomorrow.
8. Who is supposed to close up the store tonight?
(A) I think it is too late.
(B) Mr. Ford is responsible for that.
(C) His office is close to mine.
9. Who will represent the company at the annual stockholders’ meeting?
(A) The president of our Seoul branch.
(B) Because the prices continued to fall today.
(C) It will not take very long.
10.Who is supposed to go to New York for the conference?
(A) The vice president.
(B) Next Friday.
(C) To the airport.
11.Who is in charge of accounting?
(A) The charge will be less than 50 dollars.
(B) My account is with the bank.
(C) Mr. Ronal.
12.Who should I call to repair the computer?
(A) It has plenty of memory.
(B) The maintenance office.
(C) I bought the computer.
13.Who will be making the opening speech at the convention?
(A) It will open at 9:00.
(B) At the Hilton Hotel.
(C) The president will.
14.Who is responsible for sending the invitations to our clients?
(A) All of our clients will be invited.
(B) Sandra, the president’s secretary.
(C) At the conference room on the first floor.
15.Who should I contact to get a password for the computer lab?
(A) You have your own password.
(B) The computer lab is in the main building.
(C) Go to the main office.

File 26:
1.(A) 2.(A) 3.(B) 4.(C) 5.(B) 6.(A) 7.(C) 8.(B) 9.(A) 10.(B) 11.(B) 12.(B)
13.(C) 14.(A) 15.(B)
1. Where is the cashier?
(A) In the left corner.
 (B) It is out of order.
(C) I don’t have any.

2. Where is the final destination of this train?

(A) Boston.
(B) It is on the third floor.
(C) In twenty minutes.

3. Where do you want me to put these documents?

(A) Let’s meet at the hotel reception desk.
(B) Leave them on my desk.
(C) I am still working on it.

4. Where can I catch the bus to the airport?

(A) I will catch you in an hour.
(B) Every 15 minutes.
(C) There is a bus stop over there.

5. Where did you learn to type so quickly?

(A) It has been over a week.
(B) I attended a class at school.
(C) Yes, she is going very fast.

6.Where should I file these documents?

(A) In the cabinet.
(B) It is empty.
(C) You can fill it with this.

7.Where is Cathy going?

(A) Yesterday.
(B) I won’t go.
(C) To her manager’s office.

8. Where is your office located?

(A) Two years ago.
(B) In downtown Tokyo.
 (C) The office opens at 8:30.

9. Where will the meeting be held?

(A) In the conference room.
(B) I have not met him yet.
(C) Please hold the line.

10. Where did you leave your umbrella?

(A) I don’t think so.
(B) I can’t remember.
(C) It is raining now.

11. Where is Mark moving?

(A) Next month.
(B) To Holland.
(C) Yes, it is really moving.

12. Where can I get my identification card?

(A) By credit card.
(B) Talk to your manager.
(C) I don’t need one.

13. Where was your article published?

(A) I left it on the shelf.
(B) It was published last week.
(C) On the second page in the paper.

14. Where should we put this cabinet?

(A) In the left corner.
(B) Kevin is in a meeting.
(C) For two weeks.

15. Where can I get the shuttle bus to the convention center?
(A) Less than twenty minutes.
(B) In front of the hotel.
(C) I will get you one.
File 27:
1.(B) 2.(A) 3.(C) 4.(B) 5.(A) 6.(C) 7.(A) 8.(C) 9.(A) 10.(C) 11.(A)
12.(B) 13.(C) 14.(B) 15.(C)
1. When is the training session?
(A) At the conference room.
(B) Next Monday at 3 p.m.
(C) I will take a train.

2. When does the shipment arrive?

(A) It’s being delayed.
(B) All of them.
(C) By ship.

3. When did you get back from Hong Kong?

(A) I haven’t met them yet.
(B) I will be back soon.
(C) It has been a week.

4. When will the rent increase take effect?

(A) 15 percent.
(B) From November.
(C) The room has been rented out.

5. When are you going abroad?

(A) Next Tuesday.
(B) To Spain.
(C) For two weeks.

6. When is the company planning to hire a new receptionist?

(A) At the reception desk.
(B) I have not seen her yet.
(C) Next month.

7. When do we have to hand in the application form?

(A) Wednesday at the latest.
 (B) It is a handmade product.
(C) Several people applied for the position.

8. When can you finish editing the proposal?

(A) I will propose to her someday this week.
(B) I have not read the editorial yet.
(C) By the end of this week.

9. When is the train scheduled to depart?

(A) At 7:30.
(B) It will arrive soon.
(C) It is from Chicago.

10. When do you expect to publish the result of your review?

(A) Before lunch yesterday.
(B) I have to be there by six.
(C) By the end of this month.

11. When should I call you back?

(A) How about tomorrow morning.
(B) Yes, she will be back soon.
(C) Through the back gate.

12. When are you going to send the budget report?

(A) I will come back tomorrow.
(B) Before noon at the latest.
(C) To the Personnel Department.

13. When is she scheduled to give a speech?

(A) About team building.
(B) She does not like long speeches.
(C) At the general meeting next week.

14. When will you be done with the filing?

(A) You can leave the file here.
(B) By Thursday afternoon.
 (C) Yes, I’m free now.

15. When is the proposal due?

(A) That’s enough for now.
(B) Due to heavy rain.
(C) Early next week.

File 28:
a.
1.(B) 2.(A) 3.(B) 4.(A) 5.(B) 6.(A)
1. Who is driving you to the train station?
(A) It will take 10 minutes.
(B) I called a taxi.
2. Who should I contact to confirm the reservation?
(A) Ask the receptionist.
(B) I reserved a hall for this weekend.
3. Who does this handbag belong to?
(A) It would take long.
(B) I am not sure.
4. Who is in charge of the Planning Department?
(A) Mr. Kent is responsible for that.
(B) I suppose so.
5. Who is responsible for hiring salespeople?
(A) You should not go any higher.
(B) Mr. Conner usually takes care of that.
6. Who is coming to the party tonight?
(A) Some old friends from my college.
(B) It is a garden party.

b.
1.(A) 2.(A) 3.(B) 4.(A) 5.(B) 6.(B)
1. Who is in charge of the Planning Department?
(A) That would be Ms. Elliot.
(B) I think so.
2. Who does this handbag belong to?
(A) It’s probably Jane’s.
(B) It’s very expensive.
3. Who should I contact to confirm the reservation?
(A) I reserved a double room.
(B) Call this number.
4. Who is coming to the party tonight?
(A) The new employees in the Marketing Department.
(B) The party starts at 10.
5. Who is driving you to the train station?
(A) It will take an hour.
(B) Johnson will come with me.
6. Who is responsible for hiring salespeople?
(A) You should not be there.
(B) That would be the personnel director.

File 29:
1. (C)
Who is working with this program?
(A) Mr. Seed works in Accounting.
(B) The manager gave it to me.
(C) Ms. Laura is.
2. (A)
Who was it on the phone?
(A) A customer.
(B) It was fixed last week.
(C) It is out of order.
3. (C)
Who is going to take Mr. Lee to the train station?
(A) About 30 minutes.
(B) To catch a train.
(C) Gary can do it
4. (C)
Who makes the decisions in your office?
(A) Yes, I’m the manager.
(B) He decided to sign the contract.
(C) Ms. Sanchez usually does.
5. (B)
Who’s responsible for setting up the meeting?
(A) This will be the last time.
(B) Lorain is going it.
(C) To get some information.
6. (C)
Who’s in charge of the meeting?
(A) A handling charge is included.
(B) I don’t know what to do.
(C) I hear Ms. Luis is.
7. (C)
Who organized the large reception?
(A) The organ is being manufactured.
(B) Yes, I have time.
(C) Ms. Nicolas prepared all the things.
8. (B)
Who will be at Ms. Russo’s farewell party?
(A) She’s prepared for it.
(B) She’s invited everyone in the office.
(C) She isn’t at work.

File 30:
a.
1.(A) 2.(B) 3.(A) 4.(B) 5.(A) 6.(B)
1. Where did you hear the news?
(A) A friend of mine told me.
(B) He will be here in a minute.
2. Where should I put my suitcase?
(A) The handbag suits you well.
(B) In the closet in thercorner.
3. Where are you traveling next summer?
(A) I haven’t decided yet.
(B) Welcomed the Bahamas!
4. Where will the trade show be held?
(A) To show some new clothing lines.
(B) In Chicago.
5. Where are they going to build a new factory?
(A) On the outskirts of town.
(B) Is that the factory?
6. Where did Samantha leave the application form?
(A) She left an hour ago.
(B) In the cabinet.

b.
1.(B) 2.(B) 3.(A) 4.(B) 5.(B) 6.(A)
1. Where will the tradeshow be held?
(A) To show new product lines.
(B) At the trade center.
2. Where are they going to build a new factory?
(A) Yes, they work in the building.
(B) Several options are being considered.
3. Where did you hear the news?
(A) Everyone knows it.
(B) He will be here tomorrow.
4. Where should I put my suitcase?
(A) The dress suits you well.
(B) You can leave it here.
5. Where did Samantha leave the application form?
(A) She left ten minutes ago.
(B) I have no idea.
6. Where are you traveling next summer?
(A) Hawaii.
(B) It’s in Hong Kong.

File 31:
1. (B)
Where did you go on vacation?
(A) To see my relatives.
(B) I just stayed home and relaxed.
(C) No, in 3 days.
2. (A)
Where will you stay when you visit Italy?
(A) I’ll be at the Grandas Hotel.
(B) I’ll visit Italy for a conference.
(C) Your stay was long enough.
3. (C)
Where did you put the letters?
(A) She put the letters in large envelopes.
(B) The mail was late.
(C) On Mr. Baker’s desk.
4. (A)
Where can I rent a car for the weekend?
(A) There is an agency around the corner.
(B) I rented a car yesterday.
(C) I haven’t returned the car.
5. (A)
Where does Karen work now?
(A) At the head office.
(B) Her works were excellent.
(C) She wants to work in Accounting.
6. (A)
Where can I get a monthly pass?
(A) From the machine over there.
(B) A trip to Rome.
(C) A monthly rate is 30 dollars.
7. (A)
Where in Tremont does this bus stop?
(A) In front of city hall.
(B) Soon after the stop.
(C) We will click the button.
8. (C)
Where do you usually go for car repairs?
(A) They are predicting rain.
(B) Only a few minutes away.
(C) Why? Is there something wrong with yours?

File 32:
a.
1.(B) 2.(A) 3.(A) 4.(A) 5.(A) 6.(B)
1. When is the next bus to Manhattan?
(A) It’s your turn.
(B) At five.
2. When is your appointment with the dentist?
(A) This afternoon.
(B) In the center of town.
3. When does your passport expire?
(A) Five months from now.
(B) First of all, you should pass the test.
4. When did you wake up this morning?
(A) Around seven o’clock.
(B) I have not finished it yet.
5. When do you move into your new office?
(A) In two weeks.
(B) It’s on the second floor.
6. When is the deadline for the gas bill payment?
(A) By credit card.
(B) On February 15.

b.
1.(B) 2.(B) 3.(A) 4.(B) 5.(A) 6.(A)
1. When did you wakeup this morning?
(A) I have not decided yet.
(B) Very early.
2. When is the deadline for the gas bill payment?
(A) In cash.
(B) Next Wednesday.
3. When do you move into your new office?
(A) No later than October 10
(B) It’s on the third floor.
4. When is your appointment with the dentist?
(A) At the hospital.
(B) I have to be there by three.
5. When does your passport expire?
(A) Next October.
(B) I lost my password.
6. When is the next bus to Manhattan?
(A) Not until tomorrow morning.
(B) It’s my turn.

File 33:
1. (C)
When are you doing abroad?
(A) Since last week.
(B) For 3 days.
(C) April 21
2. (A)
When is the deadline for the proposal?
(A) At the end of next week.
(B) The proposal was sent to the office.
(C) 4 days ago.
3. (B)
When will our computers be changed?
(A) Yes, we will have to.
(B) When the prices go down.
(C) We need to change the software.
4. (C)
When will our company hire more employees?
(A) Because of the recession.
(B) They are well qualified.
(C) Not until the end of the year.
5. (A)
When does the train leave for Chicago?
(A) At 3 o’clock.
(B) So is the train.
(C) It’s near the station.
6. (B)
When do I expect to get your suggestion report?
(A) It is expected to arrive at noon.
(B) By the end of the day.
(C) Two days ago.
7. (C)
When are we leaving tomorrow?
(A) We bought some groceries there.
(B) In three hours.
(C) After I finish the report.
8. (B)
When can we look at the new office?
(A) Usually about several hours.
(B) Perhaps, Mr. Anderson can tell you.
(C) It’s doesn’t mix well enough.

Unit 4
Check - up: File 5
a.
1. happened
2. installing
3. serve
4. recommend
5. look like

b.
1. receipts
2. retirement
3. impression
4. leave of absence

5. agenda

Check - up:
a. File 11
1. contact
2. cancel, changed
3. stopped
4. reject
5. bring

b. File 12
1. late, stuck
2. urgent
3. promotion
4. tired
 5. air conditioner

File 16:
1. (B)
How do I use this fax machine?
(A) No, it’s not necessary.
(B) I’ll show you.
(C) It was out of paper.
2. (C)
How much time do you need for the project?
(A) I’ll have time this afternoon.
(B) The projector is on the desk.
(C) At least another week.
3. (A)
How often do you visit the home office?
(A) Twice a month.
(B) It is located on 5th Street.
(C) Tomorrow would be fine.
4. (C)
How did the presentation go?
(A) I usually walk, but today I drove my car.
(B) yes, I went there by bus.
(C) Fairly well, thanks.
5. (A)
How much does this suitcase cost?
(A) 55 dollars.
(B) On the shelf.
(C) In the front hallway.
6. (C)
How long have they lived in this neighborhood?
(A) In half a year.
(B) At the end of the week.
(C) For 3 years.
7. (A)
How much do you think it costs to get in?
(A) Less than five dollars.
(B) They admit people.
(C) It is raining outside?
8. (A)
How long would you like to rent this house for?
(A) Over two years.
(B) It lasted at least an hour.
(C) The largest one available.
PRACTICE:
File 17:
a.
1.(A) 2.(B) 3.(A) 4.(A) 5.(A) 6.(B)
1. What is the problem with my computer?
(A) It isn’t plugged in.
(B) Sure, you can use mine.
2. What time are you leaving the office today?
(A) It takes about an hour.
(B) After finishing this report.
3. What is Mr. Jackson’s position at the company?
(A) He is a sales manager.
(B) In the left corner.
4. What time will the train arrive?
(A) In ten minutes.
(B) It runs twice day.
5. What is the best way to contact you?
(A) I will tell you my mobile number.
(B) It’s a new contract.
6. What is the total cost of the construction?
(A) It will take at least six months.
(B) It is estimated at 20,000 dollars.

b.
1.(B) 2.(B) 3.(A) 4.(B) 5.(A) 6.(A)
1. What is the best way to contact you?
(A) We should sign a contract.
(B) Try my office number.
2. What time will the train arrive?
(A) It runs three times a day.
(B) At seven a.m.
3. What is the problem with my computer?
(A) I think it’s infected with a virus.
(B) Of course.
4. What time are you leaving the office today?
(A) That sounds like a good plan.
(B) In ten minutes.
5. What is the total cost of the construction?
(A) It will not exceed one million dollars.
(B) It will take at least three months.
6. What is Mr. Jackson’s position at the company?
(A) He is in charge of the Planning Department.
(B) The manager contacted me.

File 18:
a.
A 1.(A) 2.(B) 3.(A) 4.(B) 5.(B) 6.(B)
1. Why does Rachel want to move to Boston?
(A) She got a better job there.
(B) Because she likes public transportation.
2. Why are you in such a hurry?
(A) I will take it with me.
(B) To catch the first train.
3. Why do I have to submit this form again?
(A) We never received the first one.
(B) To the Personnel Department.
4. Why was the meeting cancelled?
(A) The meeting starts at 10:30.
(B) Our manager had a car accident.
5. Why is the parking lot so empty today?
(A) You should not park your car here.
(B) Today is a holiday.
6. Why is the company moving its office?
(A) My office is on the second floor.
(B) The current office building is too old.

b.
1.(B) 2.(B) 3.(A) 4.(A) 5.(A) 6.(B)
1. Why is the parking lot so empty today?
(A) You can use this parking lot.
(B) Most people left early.
2. Why is the company moving its office?
(A) My office is on the third floor.
(B) They built a new building.
3. Why does Rachel want to move to Boston?
(A) She wants to live with her family.
(B) Because she likes traveling.
4. Why are you in such a hurry?
(A) I don’t want to be late again.
(B) I will go with you.
5. Why do I have to submit this form again?
(A) Some information is missing.
(B) To the Marketing Department.
6. Why was the meeting cancelled?
(A) The meeting starts at noon.
(B) The president’s flight has been delayed.
File 19:
1.(B) 2.(A) 3.(B) 4.(A) 5.(A) 6.(B) 7.(A) 8.(B) 9.(B) 10.(A)
1. What’s the problem with the project?
(A) It is broken.
(B) We can’t finish it on time.
2. What did you order?
(A) Pizza.
(B) Yes, it will be in order.
3. What time will the flight from Tokyo arrive?
(A) It took 2 hours.
(B) In twenty minutes.
4. What do you think of the new office?
(A) It is better than the old one.
(B) It’s not time.
5. What do you intend to do after finishing the project?
(A) I will have a few days off.
(B) Yes, it is very nice.
6. What’s the round-trip fare?
(A) Three hours.
(B) 12 dollars.
7. What ingredients do you need to make it?
(A) I will show you the recipe.
(B) I don’t need it anymore.
8. What is the weather forecast for the weekend?
(A) I am considering whether to buy or not.
(B) We are expected to have sunny days.
9. What type of training programs does the company provide?
(A) I am in the construction business.
(B) It varies from department to department.
10. What is the best way to get information on the new product?
(A) Visit our website.
(B) The service is very poor.
File 20:
1.(B) 2.(B) 3.(A) 4.(B) 5.(A) 6.(A) 7.(B) 8.(A) 9.(B) 10.(B)
1. Why didn’t you inform me of the results?
(A) Go to the information desk.
(B) I tried to contact you.
2. Why has the meeting been postponed?
(A) Yes, it has been posted.
(B) I thought you knew the reason.
3. Why is your price higher than that of your competitor?
(A) Our product is better in quality.
(B) Yes, we won the competition.
4. Why did he retire from his job?
(A) It has been two months now.
(B) His health was getting worse.
5. Why was the new project cancelled so suddenly?
(A) Due to a lack of funds.
(B) His project was a great success.
6. Why don’t you go shopping with me tomorrow?
(A) What time is good for you?
(B) I will check the ticket availability.
7. Why is Tom taking a new job?
(A) From January to November.
(B) He has been offered a better position.
8. Why did you cancel your magazine subscription?
(A) I have no time to read it.
(B) I have to buy a copy this week.
9. Why haven’t you asked Mr. Gibson to come to the party?
(A) At the Imperial Hotel.
(B) I will do that tonight.
10. Why do we have to depart so early?
(A) I could hardly sleep last night.
(B) We must get to the station before 8 o’clock.
HOMEWORK
File 21:
1.(C) 2.(B) 3.(B) 4.(A) 5.(A) 6.(B) 7.(C) 8.(C) 9.(A) 10.(C)
1. What is Linda’s job?
(A) She lives in Washington.
(B) She has not finished her work yet.
(C) She is a doctor.

2. What time does the bank close?

(D) You can do it on the Internet.
(E) At five o’clock.
(F) I will open an account tomorrow.

3. What sort of business are you involved in?

(D) Don’t involve me in the business.
(E) I work in the travel industry.
(F) I have not done it yet.

4. What does the package include?

(A) A book of instructions.
(B) Yes, I will send the package to her.
(C) You should pack them in groups of dozens.

5. What is your estimated budget for the plan?

(A) It will be in the range of 30,000 to 40,000 dollars.
(B) We will need at least 30 workers.
(C) It will take about an hour.

6. What will you do after graduation?

(A) Before the summer ends.
(B) Go to Germany
(C) It will be finished on time.

7. What would you like to drink?

(A) That’s a great idea.
 (B) Don’t drink and drive.
(C) Can I have some lemonade?

8. What will Thomas discuss with his manager?

(A) In his office.
(B) He is leading the discussion group.
(C) He is going to ask for sick leave.

9. What do you think of the client’s complaint?

(A) It has some validity.
(B) I think that’s a good idea.
(C) She is not my client.

10. What kind of sports are you interested in?

(A) Thank you for your kindness.
(B) Can I get a higher interest rate?
(C) Swimming.

File 22:
1.(A) 2.(C) 3.(C) 4.(C) 5.(B) 6.(A) 7.(A) 8.(B) 9.(A) 10.(C) 11.(B)
12.(B)
1. Why do we have to send the application again?
(A) They have not received the first one.
(B) It will take two days.
(C) Yes, it is the second one.
2. Why was the staff meeting postponed this morning?
(A) At 9 o’clock.
(B) To discuss a new project.
(C) Traffic was blocked by the heavy snow.
3. Why didn’t you report the accident immediately?
(A) That’s a good idea.
(B) Two weeks from now.
(C) I am really sorry.
4. Why do you need to install a new system?
(A) In my office.
(B) It will start next week.
(C) We had too much trouble with the old one.
5. Why have you decided on him as a member of your group?
(A) That’s a good idea.
(B) I have wanted to work with him for a long time.
(C) Yes, there is a membership fee.
6. Why were you late for the meeting?
(A) I missed the first train.
(B) That would be okay with me.
(C) I really don’t know.
7. Why do we have to apply for new passwords?
(A) A new security system has been installed.
(B) You should apply before Wednesday.
(C) For one week.
8. Why are you standing outside in the hall?
(A) For two hours.
(B) I am waiting for someone here.
(C) It is still raining outside.
9. Why has our profit margin dropped recently?
(A) The price of raw materials has gone up.
(B) It is very profitable.
(C) By 5 percent.
10. Why is the shuttle bus not coming?
(A) Every 30 minutes.
(B) The shuttle buses run from here to the airport.
(C) The bus broke down in the middle of the road.
11. Why didn’t you show up for the meeting yesterday?
(A) The show will start in an hour.
(B) I didn’t feel well.
(C) I will show you later.
12. Why don’t you take a few days off?
(A) It will only take two days.
(B) I don’t think I can afford that.
(C) I will contact you on Monday.
File 23:
7 A 21 C
8 A 22 B
9 C 23 B
1
0 C 24 A
1
1 B 25 B
1
2 C 26 B
1
3 A 27 C
1
4 C 28 A
1
5 B 29 B
1
6 A 30 C
1
7 A 31 C
1
8 C
1
9 C
2
0 B
Unit 5
File 4
a.

1. borrow

2. transferred

3. deferred

4. run outof

5. slipped mymind

b.

1. combination

2. figures

3. qualifications

4. normalallowance

5. quarterly
File 7:

1.A. 2.C. 3.C. 4.C. 5.A. 6.A. 7.C. 8.C. 9.B. 10.B.

1. Would you prefer a window seat or an aisleseat?

(A) Either is fine withme.

(B) Yes, that would befine.

(C) The seat was verycomfortable.

2. Don’t we have to pay for the phone callshere?

(A) Yes, the payment is nicehere.

(B) Yes, I really liked thatplay.

(C) No, the committee pays forthem.

3. Do you prefer one or two sugars in yourcoffee?

(A) Don’t worry. There are enoughcopies.

(B) I always get my coffee from the store at thecorner.

(C) I’d preferblack.

4. Mr. Sakamoto is in charge of Purchasing, isn’the?

(A) You can also purchase the item here at number3.

(B) No, they charge toomuch.

(C) Yes, he got promoted last month.

5. Do we have two speakers or will there be threealtogether?

(A) We have three guestspeakers.

(B) No, they need to berepaired.

(C) Yes, you’reright.

6. Didn’t you send out the materials to all departmentheads?

(A) Yes, I did it yesterday.

(B) It’s closed for a nationalholiday.

(C) They faxed me thismorning.

7. What do you like better, a concert or a movie?

(A) That sounds like a greatidea.

(B) Actually, I’m a stranger heretoo.

(C) I haven’t seen a film for a while. Let’s dothat.

8. The restaurant stays open late on the weekends,right?

(A) I was 20 minutes late thismorning.

(B) Yes, they always serve goodfood.

(C) As I know, they are open until 11:30p.m.

9. Do you want me to ship the orders to you today or anotherweek?

(A) I want to place an order rightnow.

(B) Just send me what you havenow.

(C) I think he is tooweak.

10.Haven’t you ever flown on Korean Airlines?

(A) No, I flew first class toKorea.

(B) Yes, whenever I visitSeoul.

(C) I’d like to confirm my flight.

File 10:
1. A.

Where would you like to give a presentation in China or in Russia?

(A) Either place would begood.

(B) I can give it foryou.

(C) Yes, in theroom.

2. B.

Will we pack a lunch or would you like to eat in the cafeteria?

(A) Yes, I love itthere.

(B) I’m tired of cafeteriafood.

(C) I’m almostready.

3.B.

Did you talk to Mary Newton or did you send an e-mail?

(A) I’m fine,thanks.

(B) Actually, she gave me acall.

(C) I need to check his e-mail.

4.C.

Should I call Jerry or would you rather contact him yourself?

(A) You can reach me at thisnumber.

(B) We signed thecontract.

(C) I’ll callhim. 5.A.

Would you like to look at the menu again or have you already decided?

(A) I’m ready toorder.

(B) That soundsgood.

(C) It’sbrand-new.
6. C.

Can we take a break now or should we make orders first?

(A) Yes, if we havetime.

(B) That sounds good tome.

(C) Let’s take care of the orders first.

7.A.

Should I respond by e-mail or send a letter?

(A) It doesn’t matter atall.

(B) I think Ishould.

(C) Yes, I can help him.

8.A.

Should we discuss the suggestion today or postpone making a decision?

(A) We need to decidenow.

(B) Yes, we phoned himtoday.

(C) You will post it later.

File 14: (file 11)

a.

1. advertise

2. stop by

3. put off

4. drop, off

5. afford
b.

1. refund

2. on the way back home

3. credit card, debit card

4. for a second

5. survey
File 15:

1.C. 2.B. 3.A. 4.C. 5.B. 6.B. 7.B. 8.C. 9.A. 10.B.
11.C. 12.C. 13.C. 14.B. 15.A.

1. BrE/AmE

Do you need a ride to the airport?

(A) Yes, you need somerest.

(B) The flight will bedelayed.

(C) That would be a bighelp.

2. AmE/BrE

Are there any letters for me?

(A) Yes, he did.

(B) I left them on your desk.

(C) At 9o’clock.

3. AmE/AmE

Do you mind if I borrow this book for a day?

(A) No, go ahead.

(B) Where did you borrow thebook?

(C) Mind your ownbusiness.

4. BrE/AmE

Are you going to hire him for the position?

(A) He will be heresoon.

(B) You can stay here,too.

(C) It has not been decidedyet.

5. BrE/AmE

Is anyone going to the planning office this afternoon?

(A) No, he didn’t.

(B) Iam.

(C) That’s okay withme.

6. AmE/AmE

Did you leave all the reports on my desk?

(A) Yes, I will leave in anhour.
(B) I still have them withme.

(C) He will come back again soon.

7. BrE/BrE

Has the final decision been deferred?

(A) Yes, it was the finaldecision.

(B) Yes, I was toldthat.

(C) No, it’s not verydifferent.

8. AmE/BrE

Do you mind if I have a look at the report?

(A) It slipped mymind.

(B) Nevermind.

(C) By allmeans.

9. AmE/AmE

Is Mr. Gomez still in charge of the sales team?

(A) He was transferred to the mainoffice.

(B) It will be chargedquarterly.

(C) Yes, he is qualified for it.

10.AmE/BrE

Have you figured out what’s wrong with your car?

(A) That’s very kind ofyou.

(B) I think the battery isdead.

(C) I will show you the exactfigure.

11.AmE/AmE
Does this train stop at Cambridge?

(A) Please go to platform number 5.

(B) It takes just 5 minutes onfoot.

(C) We will be there in half anhour.

12.BrE/AmE

Do you know how to use this fax machine?

(A) I don’t think it is useful.

(B) You can send it bye-mail.

(C) Sure. Do you want me to showyou?

13.BrE/AmE

Have you finished reading the report I gave you last week?

(A) I have stayed there since lastweek.

(B) Yes, I called her lastweek.

(C) It will be done before thisweekend.

14.BrE/AmE

Do you think you can repair this computer right now?

(A) You will find the computer room on theright.

(B) I am not sure. Let me checkfirst.

(C) I should prpare for the exam with mycomputer.

15.AmE/BrE

Are there any other questions regarding the new policies?

(A) Can I ask one furtherquestion?

(B) There will be no one here until twoo’clock.
Sorry. We don’t accept any cash.
File 16:

1. B.

Did you work late yesterday?

(A) I’m going to work overtimetomorrow.

(B) No, I left atnoon.

(C) Yes, that’s my plan. 2.C.

Would you like a ride to the station?

(A) I ride a bicycle to work.

(B) Sorry, I can’t rememberit.

(C) Thanks, I’d really appreciateit. 3.A.

You went to the museum, didn’t you?

(A) Yes, a new exhibitopened.

(B) No, it wasnice.

(C) 5 dollars per person.

4.A.

Would you rather take a bus?

(A) No, I prefer towalk.

(B) It took 10 minutes bybus.

(C) We took a taxi towork.

5.A.
Isn’t there a vending machine on this floor?

(A) Yes, at both ends of thehall.

(B) The entire floor wasclean.

(C) Yes, there isn’t any.

6.A.

Have you seen any movies recently?

(A) Yes, a couple oftimes.

(B) They areexciting.

(C) Yes, I have been busy withwork.

7.A.

Should we get to the Italian restaurant by seven?

(A) Sure, I’d like you to.

(B) It lasted half anhour.

(C) They cookseafood.

8.C.

Don’t you want a short break?

(A) The break time wasshort.

(B) A short-sleeved shirt isO.K.

(C) We’ve got too much todo.

File17

1.C. 2.A. 3.C. 4.C. 5.A. 6.B. 7.C. 8.C. 9.A. 10.A.
11.B. 12.A.

1. American accent → Britishaccent

He didn’t finish filing those papers, did he?

(A) Yes, he can.

(B) I found thefile.

(C) No, notyet.

Possible Answer: Actually, he finished them this morning.

No, he’s going to do it tomorrow morning.

2. British accent → Australianaccent

Will be going alone or with your co-workers?

(A) Actually, I’m going with myfriend.

(B) Yes, it was a nicetrip.

(C) About two weeks.

Possible Answer: I’m traveling by myself.

3. Australian accent → American accent You

haven’t been to Spain before, haveyou?

(A) No, I haven’t seenthem.

(B) I’ll go to themovies.

(C) No, it’s my firsttime.

Possible Answer: I’ve been there several times, actually.

4. American accent → Americanaccent

Do you want me to fax or e-mail you those files?

A. I sent her an e-mail. B. It’s

555-3838.

C. Whichever is easier for you.

Possible Answer: I would prefer if you fax them.

Send them by e-mail, please.

5. American accent → Britishaccent

The conference room has been reserved, hasn’t it?

(A) Yes, I did it lastnight.

(B) The servicedepartment.

(C) No, it doesn’t.

Possible Answer: No, I’ll do it right now.

6. British accent → Australianaccent

Did you call me at my office or home phone number?

(A) On Fridayevening.

(B) Neither, I called your mobilephone.

(C) Yes, call me.

Possible Answer: I called your office.

7. Australian accent → Americanaccent

You’ll finish the presentation on time, won’t you?
(A) It’s scheduled for teno’clock.

(B) He presented theaward.

(C) I’ll do mybest.

Possible Answer: I’ll be finished by noon.

8. American accent → Americanaccent

Have you bought a new car, or are you still looking around?

(A) I know him.

(B) Yes, I have yourkeys.

(C) I can’t decide what toget.

Possible Answer: I just found one yesterday.

9. British accent →American accent It’s too

late to call the director, isn’tit?

(A) Yes, he won’t be in theoffice.

(B) Four times,actually.

(C) He directed thefilm.

Possible Answer: I think he is working late tonight.

He should still be here.

10.American accent →Americanaccent

You don’t know what time the bus arrives, do you?

(A) In 15 minutes.

(B) I don’t need to buy a newwatch.

(C) It happened yesterdayafternoon.

Possible Answer: It usually gets here at about 6 o’clock.
11.American accent → Australianaccent

Do you want to work on it now, or shall we wait until Monday?

(A) It’s a largeproject.

(B) I’ll have more time nextweek.

(C) The newbudget.

Possible Answer: I have some free time now.

12.Australian accent → Britishaccent

Will you go to the convention center first, or check into the hotel?

(A) I’d like to have a rest,actually.

(B) It start at about 8o’clock.

(C) You were the first person to arrive.

Possible Answer: I can check inlater.

I’d like to go to the hotel first.

File 18

1.A. 2.C. 3.B. 4.B. 5.B. 6.A. 7.A. 8.C. 9.B. 10.C.
11.C. 12.A.

1. British accent →Americanaccent You

don’t look welltoday.

(A) I’m feeling a bitsick.

(B) Maybetomorrow.

(C) Yes, we looked atit.

Possible Answer: I haven’t been sleeping well.

2. American accent →Americanaccent

Would you like to review our North American advertising proposal?

(A) It’s advertised onTV.

(B) No, she’s from SouthAmerica.

(C) Yes, let’s discuss ittomorrow.

Possible Answer: No, I’ve already looked at it.

3.American accent → British accent

Why don’t we discuss this tomorrow at the seminar?

(A) It’s about thebudget.

(B) That’s a goodidea.

(C) No, we didn’t talk about it. Possible

Answer: I won’t beattending.

4. British accent → Australian accent I

heard the seminar’s beenpostponed.

(A) I’ll get you his phonenumber.

(B) Really? What are the newdates?

(C) He seemsfine.

Possible Answer: Yes, it won’t start until Thursday.

5. Australian accent → American accent The

copier is out ofink.

(A) We metoutside.

(B) I’ll get a cartridge from thecabinet.

(C) No, just something todrink.

Possible Answer: I’ll order some new cartridges.
6. American accent →Americanaccent

How about holding the conference at the hotel near the museum?

(A) Soundsgood.

(B) Yes, withcream.

(C) It’s next to the citymuseum.

Possible Answer: Yes, that is a convenient location.

I think that space is too small.

7. American accent → British accent These

shirts also come in differentcolors.

(A) What colors do youhave?

(B) A small one,please.

(C) It’s a blueshirt.

Possible Answer: Do you have one in red?

This color is fine with me.

8. British accent → Australianaccent

Could you leave the package in the lobby, please?

(A) Sorry, I already left theoffice.

(B) Okay, I’ll meet her tomorrowmorning.

(C) Noproblem.

Possible Answer: Sure, I’ll leave it with the receptionist.

9. American accent →Americanaccent

The new president is the man standing next to the table.

(A) Who’s next in theline?
(B) I should go and introducemyself.

(C) The furniture isold.

Possible Answer: I believe it’s him.

10.American accent → Britishaccent

Can you arrange the staff meeting for Monday morning?

(A) A wide range.

(B) No, we alreadymet.

(C) Let me ask themanager.

Possible Answer: I’ll do it rightaway.

11.British accent → Australian accent We

cannot complete the research ontime.

(A) It was completedearly.

(B) It is Mr. Wang’sresearch.

(C) Let’s ask for moretime.

Possible Answer: Maybe we can get an extension.

12.Australian accent → Americanaccent

Can you take my shift at the factory tomorrow afternoon?

(A) I’m busytomorrow.

(B) Yes, I took notes at the boardmeeting.

(C) This factory was built 15 yearsago.

Possible Answer: Sure, just let me know what time.

Let me check my schedule.
File 19

1. Do you want to meet Saturday or Sunday?

(A) Yes, we meet everyweekend.

(B) Because I’m very busy thisweekend.

(C) Sunday sounds fine.

2. Should we hire new employees for the Accounting Department or the Shipping
Department?

(A) I think the Accounting Department is severelyshorthanded.

(B) We hire new staff from the employmentagency.

(C) Yes, the shipment just wentout.

3. Has Carol signed the contract, or is she still checking theterms?

(A) I heard she accepted all theconditions.

(B) I think the contract it not good in the longterm.

(C) Yes, she sent ityesterday.

4. Will we depart for the airport early in the morning, or in theafternoon?

(A) I have a plane to catch atfive.

(B) We’ll leave right afterlunch.

(C) We’d better take the subway to getthere.

5. Are you going to live in company housing, or are you planning to rent an apartment near
thecompany?

(A) Actually, I can’t afford to rent anapartment.

(B) I’m interested in moving to anotherdepartment.

(C) I already applied for thecompany.

6. Would you like to book a morning flight or an afternoonone?

(A) Yes, it is a newly releasedbook.

(B) I want to get an earlystart.

(C) Twice a day.

7. Do you prefer one or two sugars in yourcoffee?

(A) No sugar,please.

(B) I usually have a cup of coffee in themorning.

(C) There are enoughcopies.

8. Do you want me to pick up a video before or after weeat?

(A) Yes, you should pick up thefood.

(B) I think I could wait untilafter.

(C) I already saw the video.

File20

Check-up Test

1. Wasn’t your vacation supposed to start on May13th?

(A) To a beautifulisland.

(B) I won’t bedisappointed.

(C) Yes, but I postponedit.

2. Marcus didn’t say he would repair the security system, didhe?

(A) It’s for the SafetyCommittee.

(B) Do you have the password?

(C) Yes. He’ll be here to do the worksoon.

3. Haven’t you made an appointment with the dentistyet?

(A) If the dentist wants the patient’srecords.
(B) No, I changed mymind.

(C) Because it’s an importantappointment.

4. That building down the street has been available for a year, hasn’tit?

(A) Yes, but it was leased a few daysago.

(B) No, our office isdowntown.

(C) Because the street iscrowded.

5. Amelia picked up her baggage at her final destination, didn’tshe?

(A) She checked in at the railwaystation.

(B) She said she lost her bag on her way to thehotel.

(C) That’s the first thing she did when shearrived.

6. Didn’t Mr. Farley ask you to make the ordertoday?

(A) No, I can’t makeit.

(B) Yes, but Mary did itinstead.

(C) Yes, it is the right order.

7. The plot of this movie is very interesting, isn’tit?

(A) I saw the movieyesterday.

(B) No, I think it’soverdramatic.

(C) Yes, it was packed with manypeople.

8. Weren’t you supposed to have left for the meeting bynow?

(A) Yes, he left an hourago.

(B) Don’t worry. It waspostponed.

(C) I will meeti himlater.

9. You can drop by the post office on the way to work, can’tyou?
(A) Sorry, I haven’t even had a chance to stop bythere.

(B) I think I can. What can I do foryou?

(C) Yes, I will post it in theoffice.

10.Don’t you like to go and watch baseball games at thestadium?

(A) Sure, it was a very excitingmatch.

(B) Of course, I love watching sportingevents.

(C) The new stadium is very comfortable for baseball fans.

File21

1.B. 2.A. 3.C. 4.A. 5.B. 6.A. 7.B. 8.B. 9.A. 10.C.
11.A. 12.B. 13.C. 14.C. 15.A.

* AmE = American English/ BrE = BritishEnglish

1. BrE/AmE

Would you care to join us for dinner tonight?

(A) Yes, I will take care ofit.

(B) I’d loveto.

(C) I think it’stomorrow.

2. BrE/AmE

Can I expect you to be back tomorrow?

(A) I will be here atsix.

(B) You did a goodjob.

(C) At theairport.

3. AmE/AmE
May I use the copy machine in your office?
(A) The line isbusy.

(B) I prefer to havetea.

(C) Of course, youcan.

4. AmE/BrE

Could you hold off on making the decision until Tuesday?

(A) Why shouldI?

(B) It is on thetable.

(C) Hold on for asecond.

5. BrE/BrE

Will you demonstrate this new machine?

(A) I doubt if we can affordthat.

(B) Certainly. I will show you how itworks.

(C) Do you think it would be anybetter?

6. AmE/AmE

Would you like some refreshments?

(A) Thank you, but I am on adiet.

(B) Yes, I need some fresh air,too.

(C) No, I didn’t go to theparty.

7. AmE/BrE

Can you tell me where I can claim my baggage?

(A) Yes, you can claimyours.

(B) Please go down thecorridor.

(C) It will take anhour.
8. BrE/AmE

Would you like me to reserve a room for you?

(A) Yes, the room is verynice.

(B) Thanks, but I can do itmyself.

(C) Yes, I reserved atable.

9. AmE/BrE

Would you like to participate in the survey?

(A) Yes, I’d liketo.

(B) No, youwouldn’t.

(C) Yes, hedoes.

10.AmE/ AmE

Can you help me move this cabinet to my office?

(A) It will beappreciated.

(B) Let’s move the meeting toThursday.

(C) Do you want to do it rightnow?

11.AmE/BrE

Should we accept their offer?

(A) Do we have any otheroptions?

(B) Please leave the dooropen.

(C) We should start rightnow.

12.AmE/BrE

Will you answer the phone for me?

(A) Where is the answersheet?
(B) Sure. No problem.

(C) Yes, I needone.

13.BrE/AmE

Can I exchange this suit for a smaller one?

(A) Sorry. He left just a whileago.

(B) Yes, but the exchange rate is toohigh.

(C) Certainly. What size do youneed?

14.BrE/AmE

Would you like us to cancel the appointment on Wednesday?

(A) It will not takelong.

(B) I’d like to get a refund.

(C) Yes,please.

15.AmE/AmE

Can youtell me why you didn’t take the bus I told you to?

(A) I took a differentroute.

(B) It took half an hour to getthere.

(C) I will call you tomorrow morning.

File 22

1. American accent → American accent

Where’s the shipment arrivingfrom?

(A) Yes, it was sentyesterday.

(B) From Hong Kong, Ithink.

(C) She’s arriving at8:00.

Possible Answer: I’ll call the supplier and find out.

2. British accent → Australianaccent How

is your newjob?

(A) No, I didn’t apply forit.

(B) I feel quitesick.

(C) I think it’s goingwell.

3. American accent → Australian accent The

service here wasn’t very good, wasit?

(A) At therestaurant.

(B) Very well,thanks.

(C) I didn’t think it was goodeither.

Possible Answer: I didn’t think it was so bad.

4. Australian accent → Britishaccent

Do you prefer traveling by train or plane?

(A) Both arefine.

(B) I think it’s going to rain.

(C) At about 6o’clock.

Possible Answer: Neither, I prefer the bus.

5. American accent → British accent

When is hecoming?

(A) Only for aweek.

(B) ToBrazil.
(C) In about 30 minutes. Possible

Answer: I’m notsure.

Sometime next week.

6. British accent → American accent What’s the

weather like over in NewDelhi?

(A) I’m going onMonday.

(B) He’s not sure whether he’ll accept it ornot.

(C) It’s warm andhumid.

Possible Answer: Quite pleasant, actually.

7. Australian accent → British accent Why

did you go to the airport soearly?

(A) To do someshopping.

(B) I went thismorning.

(C) It leaves at 7a.m.

Possible Answer: I needed time to exchange some money. Because I had an early flight.

8. American accent → American accent Could

you return these books to thelibrary?

(A) Yes, I booked twotickets.

(B) Sure, I’ll do it afterwork.

(C) May I see your ID card,please?

Possible Answer: Sure, I can do it during my break.

9. British accent → Australian accent How

do I get to the conventioncenter?
(A) Take the bus across thestreet.

(B) There’s an auditorium andcafeteria.

(C) In the citycenter.

Possible Answer: There’s a free shuttle just outside.

10.American accent → Americanaccent

You’ve been with the company for a long time, haven’t you?

(A) Yes, I was at theoffice.

(B) No, only for about ayear.

(C) She will be back thisafternoon.

Possible Answer: Yes, for more than ten years.

11.American accent → Australianaccent

Do you want to reserve the conference room for the workshop?

(A) It isavailable?

(B) There’s plenty ofroom.

(C) Yes, I think shedid.

Possible Answer: Yes, for Monday at 10 a.m.

No, I think we’ll have it in the auditorium.

12.Australian accent → Britishaccent

Do you know when the manager will finish his report?

(A) In conference roomB.

(B) By the end of theweek.

(C) I spoke to the director. Possible

Answer: Within aweek.
13.British accent → American accent Why

the windows areopen?

(A) He won theaward.

(B) Sorry, I forgot to closethem.

(C) Yes, it openssoon.

Possible Answer: Because the air conditioner is broken.

14.Australian accent → American accent I’d like

to make an appointment forFriday.

(A) At the dentalclinic.

(B) I like themtoo.

(C) What time would you like?

Possible Answer: Are you available at 3 p.m.?

Sorry, we’re closed on Friday.

15.American accent → British accent

Where did you buy that newbriefcase?

(A) Lastweek.

(B) No, older than youthink.

(C) I bought it at the departmentstore.

Possible Answer: It was a gift from my brother.

16.British accent → American accent Who is

going to speak at thepresentation?

(A) Everyone waspresent.

(B) I think Mr. Vinewill.
(C) At the giftshop.

Possible Answer: It hasn’t been decided yet.

17.British accent → Australian accent What’s the

quickest way to thesupermarket?

(A) Yes, in the bankstatement.

(B) Probably bybus.

(C) At the marketingseminar.

Possible Answer: You can probably just walk.

It only takes ten minutes by subway.

18.British accent → Australianaccent

Won’t you have to leave for the airport early?

(A) Yes, he will leave ithere.

(B) No, my flight isn’t until9:00.

(C) She was quitelate.

Possible Answer: Yes, I need to be there by 7:00.

19.American accent → Britishaccent

Can I meet with you now, or should I come by this afternoon?

(A) I think it’s at 3 o’clock.

(B) You can leave it in thelobby.

(C) This afternoon would bebetter.

Possible Answer: What about tomorrow morning?

I have some free time now.

20.American accent → Americanaccent
Who’s taking care of the training schedule?

(A) They’ve asked Marsha to do it.

(B) I’m taking thetrain.

(C) We will becareful.

Possible Answer: Ask someone in the human resources department.

21.Australian accent → British accent

Didn’t you call thesupplier?

(A) I’ll do it rightnow.

(B) Oh, I answeredit.

(C) Yes, it is.

Possible Answer: No, I completely forgot.

22.British accent → Americanaccent

I don’t think I’ll be able to make it to the dinner.

(A) A staff party.

(B) At the Japanese restaurant on thecorner.

(C) That’s toobad.

Possible Answer: Really? Why can’t you come?

I’m sorry to hear that.

23.Australian accent → American accent How

many days are you going to beaway?

(A) Justfour.

(B) He can take itout.

(C) Probably toThailand.
Possible Answer: About a week.

24.Australian accent → British accent What

type of car did you rent?

(A) One that has a lot ofspace.

(B) Yes, she types veryquickly.

(C) I’m driving to the convention center.

Possible Answer: Just somethingsmall.

25.American accent → American accent When

are the factory production reportsdue?

(A) In the top drawer of mydesk.

(B) I report directly to themanager.

(C) Thursday morning at 9a.m.

Possible Answer: By the end of the week.

I’ll ask the director and let you know.

26.American accent → Britishaccent

Shouldn’t we leave work early to avoid heavy traffic?

(A) I walked to theoffice.

(B) Yes, maybe weshould.

(C) No, he couldn’t.

Possible Answer: Yes, good idea.

27.American accent → American accent We

have more than twenty differentflavors.

(A) Do you havestrawberry?
(B) A little more,please.

(C) It’s just beenserved.

Possible Answer: Could I try the chocolate, please?

28.American accent → Australian accent Who’s

going to analyze the researchresults?

(A) I can dothat.

(B) They searched for iteverywhere.

(C) No, in thelab.

Possible Answer: My assistant will.

29.British accent → Australianaccent

Have you met the new financial director yet?

(A) Directly to theoffice.

(B) Yes, lastweek.

(C) No, he’s quiteold.

Possible Answer: No, I’m meeting him for lunch today.

Yes, she seems very nice.

30.British accent → Americanaccent

The production plant will be finished this month, won’t it?

(A) Well, there might be a shortdelay.

(B) In the gardenoutside.

(C) I ordered thefish.

Possible Answer: No, it will be finished next month.

Unit 6
File 4:
1.A 2.B 3.B 4.A 5.D 6.C 7.A 8.B
1. American accent -> American accent
British accent -> Australian accent
Question 1 refers to the following conversation.
W: Now,/do you have any questions/to ask us/ about the job?
M: Yes. I’m interested/in continuing to develop my skills/in writing articles. Is there any
chance for me to do that?
2. American accent -> British accent
Australian accent -> American accent
Question 2 refers to the following conversation.
M: How’s your new job,/Maria?
W: I’m really enjoying it. Working in advertising is interesting/and my co-workers are all very
friendly.
M: That’s great. I’m glad you found a job/ you enjoy.
3. American accent -> Australian accent
British accent -> American accent
Question 3 refer to the following conversation
W: Did you hear/ that Ms. Regina took a position/at our new Frankfurt branch?
M: Really? When will she leave?
W: Next Friday. She has to be there/ before the office officially opens.
4. British accent -> Australian accent
American accent -> American accent
Question 4 refers to the following conversation.
W: I heard/we are hiring more people/for the sales department
M: Yes,/I’m going to interview/some applicants/tomorrow
W: That’s good, We really need some extra help.

5. American accent -> British accent

6. Australian accent -> American accent
Questions 5-6 refer to the following conversation
M: We really need some extra waiters. The restaurant has been so busy these days.
W: You’re right. We are very understaffed,/ especially during the lunch hour. You should
speak with the owner/about it.
M: I think I will call him now. Customers are going to start complaining/about the poor
service.
7. Australian accent -> American accent
8. Australian accent -> British accent
Questions 7-8 refer to the following conversation
M: Did you read the memo/about Ms. Con-nery’s promotion? She’s going to be the
director/of our marketing office in Tucson.
W: Yes,/I did. I wonder /if she will be hiring any additional staff
M: I spoke with her yesterday/and she said she want hire four new people
W: I should tell her/that my sister might be interested. She has a degree in marketing

File 8:
1.B 2.B 3.A 4.B 5.B 6.D 7.C 8.A
1. Question 1 refer to the following conversation.
M: Kate,/Mr.Brown wants to know/when the blueprints will be finished.
W: I’m working on them/right now. They should be ready by the deadline/on Thursday
2. Question 2 refers to the following conversation.
M: Do you know/what this morning’s presentation is about?
W: The speaker is Beborah Stein/from Marco-chip Software. She’s talking/ about a new
internet security program
3. Question 3 refers to the following conversation
W: I need to finish/ the advertising proposal/by Friday
M: Didn’t you hear/that Ms.Conor pushed back the deadline/to Monday?
W: In that case,/I can go to the workshop/this afternoon
4. Question 4 refers to the following conversation
W: What did you think of the seminar/for sales representatives/on Thursday?
M: I thought/it was very helpful. I’m happy/ they arrange seminars/for less experienced sales
representatives/like us.
Question 5-6 refer to the following conversation
M: Jean,/ do you have some extra time/ to work on the shipping report tonight?
W: Why? I thought that wasn’t due until next Thursday
M: Yes,/but the manager moved up the deadline to Friday / so that he can discuss it with the
CEO on Monday morning
W: Well, /I can stay for a short time,/but I have dinner plans with friends at 8 o’clock
Questions 7-8 refer to the following conversation
M: Have you signed up for the workshop/on the Internet sales? I’d really like to attend
W: Actually,/ I wanted to go,/but I have too much work this week
M: That’s too bad. Maybe they will organize some courses/next week
W: That would be nice,/because I think the workshop would really be beneficial for me. I
should check the workshop schedule.
File 12:
1. A 2.B 3.B 4.A 5.D 6.A 7.B 8.C

1. Question 1 refers to the following conversation

W: Mr. Greenfield/can we discuss arranging the sales meeting/for next week?
M: Sure, /I leave for Tokyo/next Thursday.
Could we do the meeting/on Wednesday?
2. Question 2 refers to the following conversation
W: Mike/did you check on the seats/in the meeting room?
M: Yes, /it is set up/for 20 people
W: Great, could you add/3 more chairs?
M: No problem. I’ll do it/right away

3. Question 3 refers to the following conversation

W: I won’t be at the presentation tomorrow
M: Why can’t you attend?
W: I’m meeting Mr. Steven /to discuss a new building project
M: I heard/he is interested in constructing a new head office/next year
4. Question 4 refers to the following conversation
M: I know/ Mr.Molson had a meeting /at 10:00,/but I have no idea/if he’s finished yet
W: If you see him, /please tell him/I’m free only until 5 o’clock/to discuss our new sales plans
Question 5-6 refer to the following conversation
M: How many people registered/for the conference?
W: Two hundred people have signed up,/which is more than we thought
M: I think we will need a larger conference hall/than the one we reserved. Maybe we should
call the convention center/and see if something larger is available
W: That sounds good. Do you know their tele-phone number? I’ll call them right away
Questions 7-8 refer to the following conversation
M: I heard/you’re meeting our client from Manila/next week. What does she want to talk
about?
W: She said/she wants to discuss her next advertising campaign. She wants us to come up
with a TV advertisement/for her company’s new line of beverages

PRACTICE
File 13:
1-3 (New eco test 1 câu 35-37)

File 14
File 15
7-8 (new eco, test 2, câu 65-67)

File 16
1.C 2.A 3.D 4.D 5.B 6.C 7.B 8.C 9.A

1. Questions 1-3 refer to the following conversation

M: Have you received any responses/ to our advertisement for the public relations position?
W: Yes, quite a lot, actually. There are several applicants/that seem highly qualified for the
job
M: Well, /as long as they have experience/as a PR officer. That’s the most important thing
W: Many of the candidates have experience. But we should also make sure/they have a
strong educational background. Why don’t we have a look through some of the applications?
2. Questions 4-6 refer to the following conversation
W: I just met our new financial director. He started work at the office this morning
M: I actually had dinner with him last night. He just came back/ from an investment
conference in Los Angeles/and said it was very interesting
W: Really? I wonder/if he made any good busi-ness contacts for us
M: Well,/he mentioned/that he’s going to organize a meeting with us next week/ to discuss
some ideas/he has for investment opportunities
3. Questions 7-9 refer to the following conversation
W: Did you finish the budget analysis for the production department?
M: Not yet. I’ve been working on my present-tation,/so I haven’t had much time. I don’t
think/the analysis will be completed/by the deadline on Thursday
W: I wish I could help you,/but I’m busy with the expense report. Maybe you should ask for
an extension
M: Good idea. I’ll speak to the director/and ask her if I can turn it in next Wednesday

File 17:
1.C 2.B 3.A 4.B 5.A 6.D 7.B 8.A 9.D
1. Questions 1-3 refer to the following conversation.
W: We have a meeting at 2:00, right?
M: Yes, we do./but I might be a bit late. I’m interviewing an applicant/for the researcher
position at 1 o’clock. I don’t know/how long it will take.
W: Do you know/what’s on the meeting agenda?
M: I’m going to talk about next month’s projects. And Ms. Rhodes will discuss our production
schedule
2. Question 4-6 refer to the following conversation
M: Evelyn,/have you received the memo/with the agenda for Monday’s meeting?
W: I have, /Monday’s meeting is mostly about production rates/at the manufacturing plant.
But I was wondering/why there wasn’t anything listed/about the renovation proposals/for
our new office in Baltimore. Are we going to discuss that/at the meeting?
M: I don’t think so. The legal department is still reviewing the proposals. We should wait until
they make a decision
3. Questions 7-9 refer to the following conversation.
M: What did you think about Diana’s Presentation/on Tuesday?
W: Actually,/I wasn’t at the presentation/because I had a meeting with some clients from
Russia
M: Oh yes, I forgot, anyway, / Diana suggested/we invest in the construction of some
apartment buildings/in China. She thinks/we could be very successful in that country, as it
has a huge potential market.
W: That sounds like a good idea. I think man-agreement will want to conduct some
research /before they approve her idea

File 18:
1.B 2.A 3.C 4.B 5.B 6.A 7.A 8.C
1-2
Questions 1 and 2 reder to the following conversation
W: Excuse me, where can I find a fitting room?
M: There’s one on the left side behind that counter
W: How many dresses can I take to try on at a time?
M: You can take three at a time
3-4
Questions 3 and 4 refer to the following conversation
M: I’d like to buy this. Here you are
W: I’m sorry sir, but I don’t have change for a hundred. Do you have any smaller bills?
M: No, this is the only one I have. Can I use a credit card here?
W: No, we do not accept credit cards. You can use the ATM outside the building.
5-6
Questions 5 and 6 refer to the following conversation
M: Here are my ticket and passport
W: How many pieces of luggage do you have?
M: Two. I also have one carry-on bag
W: Your luggage is three kilos over the limit. You have to pay an extra charge
7-8
Questions 7 and 8 refer to the following conversation
M: I’d like to have a double cheeseburger, small French fries, and a hot chocolate
W: I’m sorry. We’re run out of hot chocolate today. Would you like to try another drink
instead?
M: I’ll have a coffee then
W: All right. So, that’s a double cheeseburger, small French fries, and a coffee. Would you like
anything else?

File 19:
1.D 2.B3.C 4.D 5.B 6.C 7.A 8.B 9.C 10.A 11.D 12.C 13.D 14.C 15.D
1-3
Question 1-3 refer to the following conversation
W: City Hospital, how can I help you?
M: My name is Daniel Anderson. I have an appoint-ment with Dr.Randal for a checkup at 2
o’clock on Wednesday. Unfortunately, my work schedule changed so I have to work that day.
Can I move my appointment to someday next week?
W: That’s okay. Let me see. We have Tuesday at 11 and Thursday at 3 o’clock available
M: Tuesday will be good. Thank you
4-6
Questions 4-6 refer to the following conversation
M: We received a large amount of orders last night from our website
W: That’s not surprising. Next Wednesday is valetine’s day. A lot of people want to send
present to their family and friends. We will have a lot of orders until next week
M: You’re probably right. We’re going to be really busy this week. We’d better hurry up. The
packing will take a lot of time
W: Yes, we have to pack all the orders and send them to the shipping company before 2
o’clock. That’s the cut-off time for the next day delivery
7-9
Questions 7-9 refer to the following conversation
M: The manager said that we having a meeting in five minutes. By the way, have you heard
that Mr.Thomas Phillips from the London office has been promoted to general manager in
the Marketing Department?
W: Yes, I have. I’ve also been told that the department is expanding and will hire some new
staff members sooner or later.
M: really? Do you know what field they will be hiring in? A friend of mine just got a master’s
degree in modern marketing techniques and is looking for a job
10-12
Question 10-12 refer to the following conversation
M: Hello, I am interested in the four-bedroom house on Marble street advertised on your
website. Is there house still available?
W: I’m sorry. The house was rented out this morning. But we have a very similar one nearby
M: That’s great. Can I come to the house for a viewing sometime tomorrow?
W: Hold on for a second. I’ll check my planner…Yes, you can. Is there o’clock okay for you?
13-15
Questions 13-15 refer to the following conversation
M: Hi, I’d like to make a reservation for dinner tonight. Do you have a table available for 12
people at 7 o’clock?
W: Just a minutes, let me check for you. I’m sorry. We don’t have anything available. 7
o’clock is the peak time during the dinner rush. So, it is difficult to book a table for that
number of people. However, I can ar-range a table for you at 6 o’clock, if that time works for
you
M: Hmm… 6 o’clock would be fine. I’ll tell everyone to come directly from work.
W: Great. I’ll put you down for 6. Can you tell me your name, please?

Unit 7
File 4:
1.B 2.A 3.A4.A 5.C 6.B 7.C 8.D
1. Question 1 refers to the following conversation
W: Good morning. I’m looking for a computer/for my office
M: What type of computer/are you looking for? We have several models
W: I prefer a laptop computer
2. Question 2 refers to the following conversation
W: Hello,/I’m looking for /the newest issue of Newsday Magazine. Do you know/where it
might be?
3. Question 3 refers to the following conversation
W: I like this table,/but I’m concerned about the size. It’s too big for my office
M: Not everything is on display. I’ll get you a catalog/so you can see our full selection
4. Question 4 refers to the following conversation
M: Excuse me, /I’m interested in these curtains/for my living room. Do they come in red or
gray?
W: Yes,/but they’re not in stock/at the moment. Why don’t show you/some similar styles/in
red and gray?
5. Questions 5-6 refer to the following conversation
M: excuse me,/where do you keep your dress shirts? I need some new shirts for work
W: Men’s shirts are on the third floor/next to our suit department. We also have ties on sale
today
M: Oh really? Where can I find the ties?
W: They are located on the first floor/in our accessories department

File 8:
1.B 2.B 3.B 4.A 5.D 6.B 7.B 8.C
1. Question 1 refers to the following conversation
W: Are you interested in going to a concert tonight? I have some free tickets. It’s going to be
at central park
M: Really? Sure. Who’s performing?
2. Question 2 refers to the following conversation
W: Is there a direct flight/to New York?
M: No,/there are no direct flights/ for New York. But we have a flight for New York/with a
connection in Detroit
3. Question 3 refers to the following conversation
M: Prime Steakhouse. How may I help you?
W: hello,/I’d like to make dinner reservations/for Friday evening
M: Sure. How many people are in your party?
4. Question 4 refers to the following conversation
W: Hi Ben,/ it’s Tracy. Would you like to go to the movies/this afternoon?
M: That sounds like fun,/but my mother is coming for a visit today/and we’re going to the
science museum
Questions 5-6 refer to the following conversation.
M: Good morning. I’d like to get some information/about a tour of china
W: No problem. We have several tour pack-ages available. One lasts for 10 days/and the
other is for 2 weeks
M: I don’t have many vacation days,/so I probably can’t do the second tour. Could you give
me some details/on the first tour?
Questions 7-8 refer to the following conversation.
W: Would you like to see that new band/at the stardust concert hall? I’m going tonight
M: I heard they’re really great, /but I just paid my credit card bill/and don’t think I can afford
it
W: I’m going to the box office now to buy tickets,/so I can call and let you know/if any cheap
seats are available
M: Great,/then I’ll decide if I can go

File 12:
1.A 2.A 3.B 4.A 5.D 6.B 7.C 8.A
1. Question 1 refers to the following conversation
W: Hello,/welcome to William’s Books. How can I help you?
M: sorry to bother you,/but I have an inter-view/and am trying to find/the Renshaw Building.
Could you give me some directions?
2. Question 2 refers to the following conversation
M: Hi, Emma. Aren’t you moving into your new apartment today?
W: The building manager called and said /it won’t be ready/until Thursday
M: Well,/ you can move in/on Friday
3. Question 3 refers to the following conversation.
W: Alex. /could you give me a ride/ to the airport/after work?
M: Sorry,/but I have a doctor’s appointment/this afternoon/and won’t be returning /to the
office.
4. Question 4 refers to the following conversation.
W: The city has changed a lot
M: Yes,/I used to jog/in the park,/and now it has been replaced/by an office building
W: Actually, /there’s a new park/behind the building
Questions 5-6 refer to the following conversation
W: Can you give me a ride downtown/for the management conference/next week?
M: Well,/I’m planning to take the subway
W: Why aren’t you taking your car?
M: My car is at the mechanic’s/and won’t be ready on time. Also/if we take the subway,/
we’ll have a chance to go through our presentation notes.
Questions 7-8 refer to the following conversation
M: Hello,/do you know where the bookman Building is? I have a dental appointment
there,/and I can’t find it
W: I think it is on North Baneberry street. It’s a 10-minute walk from here
M: I’m running a little late. Do you think a taxi will get me there faster?
W: Sure,/you can catch a taxi/right over there
PRACTICE
File 13:
1-3(p87, unit 11, file 071, big step 1)

4-6(p87, unit 11, file 071, big step 1)

7-9 (câu 62-64, test 3, new eco)

File 14:
1.A 2.B 3.C 4.C 5.A 6.A 7.D 8.B 9.B

1. Questions 1-3 refer to the following conversation

M: hello, I’m trying to find the new novel by pat Cornwell
W: yes, we have several copies available. They are in our literature section on the first floor
M: Great. I’m also interested in a gardening book/entitled. The Green Thumb’s Guide
W: I’m afraid we don’t have the book here,/ but there might be one at our warehouse. Let
me call them for you/and see if they have a copy. If they do,/ I am sure we can have it here
by tomorrow morning
2. Questions 4-6 refer to the following conversation
W: Executive Properties, this is Pamela speaking. May I help you?
M: Hello,/I’m actually looking for a small office to rent/in the financial district. Do you have
anything available/in that area?
W: Yes,/we have several offices available there. When are you planning /to move into the
office?
M: We plan to open in March,/so we would need access to the new office,/by the end of
February
3. Questions 7-9 refer to the following conversation
W: Good morning. I’m interested in applying for a credit card
M: No problem. Here are the credit card application forms. Along with them,/we also need a
copy of your ID card
W: Thanks, Actually,/ I have an appointment in 5 minutes,/so can I just fill them out/and fax
the documents from my office?
M: Unfortunately,/we don’t accept applications by fax/for security reasons. However, you
can send us the forms by mail/once you’ve filled them out

File 15:
1.C 2.B 3.D 4.A 5.C 6.D 7.B 8.A 9.D
1.Questions 1-3 refer to the following conversation

W: Did you see that new play/with Donald Willis?

M: No, but I want to see it. My friend saw it/and said it was excellent
W: I tried to get tickets for it last night, /but they were sold out. I’ll check again during lunch.
Do you want me to buy you a ticket/if any are available?
M: Actually, /I have dinner reservations tonight. But, I’m free tomorrow/if you want to see
the play then
2.Questions 4-6 refer to the following conversation
W: Jake, I heard/your office moved to a new building/last week. What’s it like?
M: Well, it’s in a very convenient location/and close to my apartment. It’s nice to walk to
work in the morning. The only problem is/that there aren’t many palaces to go for lunch.
W: Why don’t you bring lunch from home/or try the company cafeteria?
M: I’ve tries the cafeteria/but it was really expensive. Maybe I will start bringing my own
lunch
3.Questions 7-9 refer to the following conversation
W: Good afternoon, Mahal Indian Restaurant. May I help you?
M: Yes, I would like to reserve a table for 5 people/on Friday, April 7. Do you have anything
available?
W: Let me check for you. Yes, we have several tables. We also have an outdoor table/on the
terrace with a view of the sea.
M: A regular table sounds just fine. Could I make the reservation for 7 o’clock

HOMEWORK
File 16:
1.B 2.C 3.C 4.B 5.A 6.B 7.C 8.B
1-2
Questions 1 and 2 refer to the following conversation
M: Rachel, you have not handed in your market analysis report yet
W: I’m afraid I am a little bit behind, I’m having trouble with the final part
M: Do you want to discuss it with me?
M: Yes, that would be a great help. Thanks, Steve
3-4
Questions 3 and 4 refer to the following conversation
W: How many people do you expect to come to the party?
M: I sent invitations to twenty people. I think most of them will come except James. He is
visiting his par-ents in Boston
W: Have you chekced the weather on Saturday?
M: Yes. It is supposed to be warm and sunny
5-6
Questions 5 and 6 refer to the following conversation
M: Good afternoon, miss. How can I help you?
W: Hi, I’m looking for a laptop computer
M: Do you have any particular models in mind?
W: Well, I am a photographer. So, I’d like one with a large screen and the latest photo editing
programs
7-8
Questions 7 and 8 refer to the following conversation
M: What time is the dinner appointment with Mr.Tanaka tonight?
W: It is at 7 o’clock, Mr Brian. Your plane is scheduled to leave at 4. You will arrive at the
Narita Airport at 6. So you will have an hour to get to the hotel restaurant
M: How long does it take from the airport to the hotel?
W: I think it take about ten minutes by taxi
File 17:
1.C 2.B 3.D 4.C 5.B 6.B 7.D 8.B 9.C 10.A 11.B 12.C 13.D 14.C 15.A
1-3
Questions 1-3 refer to the following conversation
M: Hi,I’d like to open a business bank account for my company. Who do I need to talk to?
W: To open a business account, you should talk to the business account manager. He usually
works in the main office, but he comes here on Monday and Wednesday from 9 to 12. Do
you want me to arrange an appointment for you?
M: Yes, please. I will be here on Wednesday .is he avail-able at 10 o’clock?
W:Yes, he is. I’ll but down to meet him them
4-6
Questions 4-6 refer to the following conversation
M: hi, I’d like to buy two tickets for the opera starting at 7 o’clock on Saturday
W: I’m sorry, but tickets for Saturday’s performance are all sold out
M: I see. Are there any tickets available for the Sunday performances?
W: Yes, we have some tickets left for the 6:00 p.m performance. There are three different
types of tickets. Their prices are 100,75, and 50 dollars. Which one would you like?
7-9
Questions 7-9 refer to the following conversation
W: Hello, How may I help you?
M: I’d like to rent a car for three days. I need a car with enough space for my camping
equipment and lug-gage. Do you have any available?
W: If you need a car with more room, I recommend this car. It is comfortable to drive and has
a nice stereo system and CD player. It is also equipped with navgation system
M: Well, I’m not too concerned about the extras. Any-way, what is the daily rate for the car?
10-12
Questions 10-12 refer to the following conversation
M: Excuse me, we’ve been waiting for half an hour. Can you tell me when our table will be
ready?
W: I am trying to arrange a table for you. You reserved a table for three people but came
here with six. Unfortunately, all the large tables are occupied at the moment
M: Sorry about that. The others joined us just after we left the office. But if a table doesn’t
open up soon, we’ll have to go back to the office without eating
W: Just a moment. We have a large table upstairs ready for you now.
13-15
Questions 13-15 refer to the following conversation
W: Hello, I want to make a service appointment for my car. The transmission is not shifting
smoothly, and the brakes aren’t working properly
M: Okay, we can take a look at that. We’re open 8 a.m. to 5 p.m. from Monday to Friday. But
we’re full this week. We can check your car at 9 on Monday next week. Is that okay for you?
W: yes, 9 o’clock on Monday is fine for me
M: Great. Can I have your name and the registration number of your car?

Unit 8
File 4:
1. A 2.A 3.B 4.B 5.B 6.D 7.C 8.B
Question 1 refers to the following conversation
W: This is Lisa Bowen/from Star Finance. I’m calling to find out/ about the projectors we
ordered
M: Oh,/hi Lisa. We sent your shipment/last week
Question 2 refers to the following conversation
W: Good morning,/ Stewart Electronics service department. How can I help you?
M: I ordered some camera equipment/last month. It was supposed to be here/this week,/but
I still haven’t received it
Question 3 refers to the following conversation
W: I’m calling about the curtains/we ordered. You told me/ they would arrive this
morning,/but they haven’t
M: I think/ the driver has a busy schedule today. If you want,/you can call our delivery
office/at 555-7219
Question 4 refers to the following conversation
W: Hello. I just received/the fax machines we ordered/ last month,/but both of them are
damaged
M: I’m sorry about that. Can you describe the damage?
Question 5-6 refer to the following conversation
W: LC computers. How can I help you today?
M: Hi,/ I recently purchased a printer/from your store. I followed the instructions in the
installation manual, /but I still can’t print anything
W: Let me see if I can help you with that. First,/ you should make sure/that all the cables are
connected. If they are,/turn off the printer and restart the computer
Question 7-8 refer to the following conversation
W: Pennington Office Products. Can I help you?
M: yes,/this is Paul Williams from Hookman travel agency. I ordered some copy paper last
Monday/and it still hasn’t arrived
W: oh, /I apologize for the inconvenience. Actually,/ our delivery person called in sick for 3
days,/so we are behind schedule. I will make sure you get the paper you requested/by 3
o’clock this afternoon.

File 8:
1.A 2.B 3.B 4.B 5.C 6.D 7.A 8.C
Question 1 refers to the following conversation
W: Why isn’t the printer working?
M: It’s out of ink
W: Oh no. I need to print out my report/for the meeting/this afternoon. Can’t we get it fixed?
Question 2 refers to the following conversation
W: I accidentally locked myself out of my office. Can you come/and open the door for me?
M: No problem. What floor is your office located on?
Question 3 refers to the following conversation.
M: I can’t make copies of the handouts/I need to distribute/because the copier is broken.
W: Why don’t you ask Bob/and see If he can copy them for you/ on the third floor?
Question 4 refers to the following conversation
M: can you check the photocopier? It is making a strange noise
W: I looked at it already/and the ink cartridge needs to be replaced. I can start replacing it
this afternoon
Question 5-6 refer to the following conversation
M: Maple Office Equipment. May I help you?
W: Yes,/ the screen on my office computer/ was damaged. Do you know/ where I can get it
repaired?
M: You can bring it to our service center/ located in our downtown store. We also provide in
our downtown store. We also provide in-office repairs/for an extra fee
W: I have some free time this afternoon,/ so I can bring it in
Questions 7-8 refer to the following conversation
W: The conference room is really cold. Do you know/if the heating system is working?
M: Actually,/it stopped working this morning. I already contacted the technician,/but he said
he won’t be able to fix it this afternoon
W: I guess we will have to wait. In the mean-time,/ I’ll put on an extra sweater

File 11.1:
1.A 2.B 3.A 4.A 5.C 6.D 7.D 8.B
Question 1 refer to the following conversation
M: How long will it take/to open a new bank account?
W: only 30 minutes. To save time,/you can download the application form/on our
website/and fill it out/ before you visit the bank
Question 2 refers to the following conversation
M: Good morning. How may I help you?
W: I’m having some trouble/with my car. The engine is making a strange noise. Can you look
at it/for me?
Question 3 refers to the following conversation
W: I saw your advertisement/for a 3-bedroom apartment/on Colorado Street/in Sunday’s
paper. Is it still available?
M: Yes, it is. We also have some other apart-ments/that are cheaper/if you are interested
Question 4 refers to the following conversation
M: How much will it cost/to ship these sam-ples/directly to our Australian branch?
W: The standard delivery rate for packages/is $12 per kilogram/and it will take up to two
weeks/to arrive
Questions 5-6 refer to the following conversation
M: I’m interested in opening a savings account. Could you help me?
W: Sorry,/but the manager in charge of new accounts/ has a meeting with some clients,/and
will not be back until 2:00. Can you wait until them?
M: Actually, /I have an appointment at 2:00
W: Well,/if you are free tomorrow,/she will be available from 9:30 a.m to 5:30 pm

Questions 7-8 refer to the following conversation

M: Good morning. Do you need some help?
W: yes,/ I have a flat tire on my car. How much time would it take to fix it?
M: It’s an easy job,/ so it shouldn’t take more than an hour
W: I see. I can’t wait that long, so I guess I ‘ll leave it here and come back later this afternoon

File 12:
1.A 2.C 3.A 4.D 5.C 6.B 7.C 8.A 9.D
Questions 1-3 refer to the following conversation
W: Hello, Mr.Tortelli.I’m calling from Harrel-son Office Supplies. I received payment for your
last order,/nut you didn’t send us the full amount
M: really? The last bill I got/was for $200/and I sent that amount last week
W: Our records show/ that you were also sent a bill/ for some ink cartridges
M: There must be some mistake. I didn’t order any cartridges. I can send you a copy of the
order form/if you want
Questions 4-6 refer to the following conversation
W: Good morning/this is Rebecca Howe call-ing from Woody’s Restaurant. I ordered some
serving dishes a month ago,/but they still haven’t arrived. I want to know/when they will be
delivered
M: I’ll check that for you right now. Yes, your order was sent 3 days ago/and should ar-rive by
the end of this week
W: oh no, I need them by tomorrow. Is there any way to speed up the delivery?
M: I’m not sure. Let me call the warehouse/and see if there is something I can do
Questions 7-9 refer to the following conversation
W: Did you call the technician yet? We need to send these reports to our supplier today,/but
the fax machines is still not working
M: I called already,/but the technician said/ that he can’t fix it until Thursday
W: But the reports are due today. I suppose I will have to deliver them in person,/but I just
don’t have enough time today
M: Why don’t you have them delivered by a messenger? I can call a courier service/if you’d
like

File 13:
1.D 2.C 3.C 4.A 5.B 6.A 7.D 8.C 9.A 10.D 11.C 12.B 13.D 14.C 15.A 16.C 17.D 18.B 19.A 20.B
21.A 22.B 23.B 24.D 25.B 26.A 27.B 28.B 29.C 30.D
Question 1-3 refer to the following conversation
M: Good afternoon,/is Ms. Dandridge available?
W: Actually,/she’s in a meeting with a client right now. May I help you with anything?
M: Thank you, /but I need to get her author-ization /for a purchasing order. Do you have any
idea/when she’ll be free?
W: I’m not sure. Why don’t you leave me your name and extension number/and I’ll call you
as soon as she’s available?
Questions 4-6 refer to the following conversation

W: Are you excited about your trip to Thai-land? It’s such a beautiful country/ and the people
are so friendly
M: yes, I am quite excited. I’ve also heard the food is delicious/and there are some amazing
sites and temples to see. Actually,/do you know of any good hotels in Bangkok? I need to
make some reservations
W: I stayed at the Nirvana Palace. It was near the downtown area/ and provided
complimentary shuttles from the airport
7 American accent -> American accent
Questions 7-9 refer to the following conversation
M: Hello, I’m interested in renting an apartment/near the financial district
W: yes,/we have several apartments available in that area. This apartment has one bed-room
and is near a subway station. The rent is 900 dollars per month
M: I see. The location is perfect,/but do you have anything available with two bed-rooms? I
have a roommate,/ so we need something bigger
W: Absolutely. This other apartment isn’t as close to the subway,/but has two bedrooms
10 American accent -> Australian accent
Questions 10-12 to the following conversation
W: Lan, do you know/ When Mrs. Garret will be transferring to the Auckland office?
M: Yes,/I had lunch with her/and she said her last workday is next Wednesday/and that she’ll
start working in the Auckland office next Friday
W: Her farewell party is this Thursday,/so I thought she was leaving this week. Do you
know/why she is staying longer?
M: She said/that she want to stay a few extra days/to help train her replacement
13 British accent -> American accent
Questions 13-15 refer to the following conversation
W: Could I see that briefcase? It’s the perfect size for work
M: Here you are, ma’am. Actually,/this brief-case will be on sale starting tomorrow. It will be
30 percent off the regular price
W: Really? Well, I am just visiting the city and leave for home this evening. Is it possible to get
the sale price today?
M: I can speak with my manager about it. If I explain your situation,/ I’m sure he won’t have a
problem giving you the discount today
Questions 16-18 refer to the following conversation
W: How did your presentation go last week? It was about the new product packaging, wasn’t
it?
M: It went very well. I worked with Emily on it,/ and I think everyone was impressed with our
work.
W: Yes, Emily is really artistic and imagina-tive. What did she help you with?
M: She helped design a logo and created the slide presentation. I’m planning to work with
her again/on an advertising campaign in 2 months
Questions 19-21 refer to the following conversation
M: Ms.Ellsworth,/I was wondering/if I could take some time off on Thursday afternoon. I
have a dental appointment
W: No problem. Just remember that we need to finish that development proposal by Friday,
what time will you have to leave?
M: My appointment is at 2:00, /so I should probably leave at 1:30. I’ll try to be back by 4:30
W: That should be ok. Why don’t you just stay until 10 o’clock tonight? That way we stay
until 10 o’clock tonight? That way we shouldn’t have any problem meeting our deadline
Questions 22-24 refer to the following conversation
W: oh no? our supplier only sent us 100 dinner plates. We ordered 200
M: Well, the grand opening isn’t until Friday. They should be able to deliver one hundred
more by then, don’t you think?
W: I’ll call them and find out right away. They need to deliver the rest of the order as soon as
possible;/after all, we will need time to set everything up
M: Definitely. We need to make sure/we have enough dishes to serve everyone
Question 25-27 refer to the following conversation
M: Whitney,/do you have any plans for tonight? Al and I are planning to see a movie tonight
at 9:00. Do you want to come with us?
W: Are you going to see that new comedy with Kelly Carson?
M: yes, we are. My sister saw it last week and said it was a lot of fun
W: That sounds good. Why don’t we meet at 7:00 and have some dinner first?
Questions 28-30 refer to the following conversation
W: Hello, I have to take a train in 30 minutes/and need to withdraw some money,/but the
cash machine in front of the building isn’t working
M: No problem. I’ll need to see your cash card and bankbook
W: Actually,/I didn’t bring my bankbook with me this morning. Can I just give you some other
type of identification?
M: That will be fine,/ as long as you can show me either a passport or a driver’s license
HOMEWORK
File 14:
1-3 (câu 35-37, new eco, test 2)

4-6 (câu 53-55, ETS, TEST 1)

 7-9
(test 4, câu 32-34, new eco)
File 15:
1.C 2.A 3.C 4.B 5.A 6.C 7.B 8.C
Questions 1 and 2 refer to the following conversation
W: I missed an important appointment because my car broke down this morning
M: Oh, no! Not again. Why don’t you get a new car?
W: Well…I wish I could,but I can’t afford to buy one right now
M: Have you thought about leasing a car? It doesn’t cost too much
Questions 3 and 4 refer to the following conversation
W: Are you free on the 17th?
M: No, I have a meeting. What about the following week?
W: Let’s see…I’m available all day on Wednesday and on Friday morning
M:I’ll be out of town on Wednesday, but Friday is okay for me. How about 10:30? I can
come to your office
Questions 5 and 6 refer to the following conversation
M: Clara, are you going to be in the office this afternoon?
W: Yes, I should be. The meeting scheduled at three o’clock today has been cancelled, so I
will stay in the office until five o’clock. Why are you asking?
M: I’m expecting a call from one of my clients, but I have an appointment with my dentist
this afternoon
W: Okay, don’t worry. I’ll handle your call. What do you want me to tell him?
Questions 7 and 8 refer to the following conversation
M: Good afternoon. Can I talk to Mr. Anderson, please?
W: Mr. Anderson is not here at the moment. I’m Jennifer Ross, his assistant. Do you want
me to take a message for him?
M: Well, this is Mike Jackson from Mighty Jackson Furniture. We are supposed to deliver a
desk to your office this afternoon
W: Oh, I see. You can come by. I’ll call the building manager to let you in
File 16:
1.B 2.C 3.D 4.D 5.A 6.D 7.C 8.B 9.D 10.B 11.D 12.A 13.C 14.B 15.C
1-3 Questions 1-3 refer to the following conversation
M: I ordered a copy machine from your company last week but have not received it yet.
Can you tell me how long I have to wait?
W: Deliveries usually take three days, but on some occasions, it could take a little longer. I
will check our order records. Can you tell me your name and order date, please?
M: My name is Jacob Gilbert. I placed the order on August 21
Questions 4-6 refer to the following conversation
M: Excuse me. I am here for a job interview. Can you tell me where Mr. Duncan’s office is?
W: You must be Mr. James. I will show you to his office, but first would you please sign the
visitor’s book and put on this identification badge?
M: Sure, I’ll do that
W: thank you, Mr. James. please go to the 17th floor. Turn left after you get off the
elevator and you’ll see the sign for the Personnel Department. Mr. Duncan’s office is next
to the Personnel Department. He is expecting you
7-9
Questions 7-9 refer to the following conversation
W: Dr. Simon’s Health Clinic. How can I help you?
M: I, this is James Cornwell. I have an appointment for a health check at 10 a.m,
tomorrow. Is it possible to rearrange my appointment? Something urgent came up and I
need to leave for a business trip to New York tomorrow morning
W: Okay, Mr. Cornwell, I will cancel the appointment for you. However, we do not have
any vacancy until Thursday next week, We have openings at 11 a.m on Thursday or 3 p.m
on Friday
M: Friday is better for me. Please put me down for 3 p.m
Questions 10-12 refer to the following conversation
M: hi, can I speak to Kate Wright, please?
W: I’m sorry, Kate is not here today. She is on a business trip to Chicago and won’t be back
until tomorrow afternoon. Is there something I can help you with?
M: Yes, this is Jack Black from the planning office. We’re having an orientation for new
faculty on Monday and Tuesday next week, and I’d like Kate to talk about the role of the
Marketing Department on Tuesday. I will talk to her when she returns
Questions 13-15 refer to the following conversation
M: Thank you for calling PC World customer service. This is Howard Reynolds speaking.
How can I help you?
W: Hi, I bought a computer from your online store last month. Yesterday it suddenly shut
down and now it won’t turn on. I need to have my computer fixed. How can I get it
serviced?
M: There are two things you can do. You can bring it into one of our PV world branches, or
you can have one of our technicians sent to your home or office, you will be charged for it
W: okay, I don’t think I have time to drop it off at your store, so I prefer to have someone
visit my office

MINI TEST PART II

7 C 21 B
8 B 22 A
9 B 23 C
10 B 24 C
11 C 25 B
12 B 26 B
13 A 27 A
14 B 28 B
15 A 29 A
16 C 30 C
17 B 31 B
18 A
19 B
20 A
 MINI TEST PART III

32 B 45 A 58 C
33 D 46 A 59 A
34 B 47 C 60 B
35 C 48 A 61 D
36 A 49 D 62 D
37 B 50 C 63 C
38 C 51 A 64 B
39 C 52 D 65 A
40 A 53 B 66 C
41 D 54 D 67 C
42 B 55 A 68 D
43 C 56 C 69 C
44 D 57 D 70 B
 MINI TEST PART IV
71 B 81 D 91 C
72 A 82 C 92 A
73 C 83 C 93 C
74 C 84 D 94 B
75 A 85 D 95 B
76 B 86 B 96 C
77 C 87 D 97 B
78 A 88 C 98 D
79 D 89 D 99 C
80 B 90 D 100 C