LiveU LU500

User Guide

Version 5.1
Part Number: DOC00095

Document Version: 5.1.0

November 30, 2015

1
LiveU LU500 User Guide

About This Guide

This user guide describes the LiveU LU500 live video uplink system and
provides basic operation information for camera operators. This user guide
describes the LU500 hardware and how to use it in order to broadcast live
streaming video.
NOTES Advanced operations intended for technical personnel and system
administrators are outside of the scope of this user guide.
The LiveU LU500 can operate in Video mode or in DataBridge mode
(which activates the LU500 to operate as a DataBridge). When
operating in DataBridge mode, some LU500 functionality is not
available. For more details about DataBridge mode, see Chapter 6,
DataBridge Operation on page 55.

The guide contains the following chapters:

• Chapter 1, Introducing the LU500, page 9, introduces the LU500 Live
Video Uplink unit and describes its hardware components.
• Chapter 2, Getting Started, page 13, describes how to get started using
the LU500, including powering on, connecting the camera, connecting to
the LiveU LU2000 (Multi-Media Hub [LU2000]) and broadcasting (playing).
• Chapter 3, LU500 User Interface, page 33, describes the main LU500
screen and the options that it provides.
• Chapter 4, File Transfer (FTP), page 49, describes how to use the
LU500 to transfer files from the field directly to an LU2000 on the LU2000
server.
• Chapter 5, Interrupted Feedback (IFB), page 53, describes the
LU500’s IFB feature and how to set it up. IFB provides a unidirectional
audio channel from the LU2000 to LU500 unit operators in the field.
• Chapter 6, DataBridge Operation, page 55, describes LiveU’s
DataBridge solution and how to operate the LU500 unit as a data bridge.
• Chapter 7, Handling the LU500, page 67, describes how to perform
various tasks for handling the LU500, such as replacing the battery,
inserting a SIM card and so on.
• Chapter 8, FAQs, page 75, answers various frequently asked questions
about the LU500.
• Appendix A, Safety and Maintenance, page 81, describes how to
maintain the LU unit and how to handle potential hazards.

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 About This Guide

• Appendix B, Limitation of Liability and Warranty, page 85, describes

the limitations on liability and warranty.
• Appendix C, FCC Compliance, page 87, provides the FCC compliance
information.

Intended Audience
This user guide is intended to be used by operators of the LiveU Live Video
Uplink LU500 units. This user guide assumes that operators have basic
computer knowledge and are familiar with any video equipment being used
(cameras, microphones and so on) and the infrastructure to which these
LU500 units are connected.

Additional Documentation
• LiveU Central User Guide
• LiveU LU40 User Guide
• LiveU LU70 User Guide
• LiveU LU70L User Guide
• LiveU LU400 User Guide
• LiveU LU700SV User Guide
• LiveU LU2000 Server (MMH) User Guide
• LiveU LU-Lite Mac User Guide
• LiveU LU-Smart User Guide

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LiveU LU500 User Guide

Table of Contents
About This Guide ........................................................................................................ 1
Chapter 1: Introducing the LU500 ............................................................................ 9
Overview........................................................................................................................... 9
What’s in the LU500 Carrying Case? .........................................................................11
LiveU Central ..................................................................................................................12
Chapter 2: Getting Started ...................................................................................... 13
Step 1, Connecting the Video Camera ...................................................................14
Step 2, Powering On the LU500 Unit...........................................................................15
Charging the LU500 ...............................................................................................15
Step 3, Selecting a Channel .......................................................................................17
Virtual Groups .........................................................................................................19
Step 4, Selecting a Profile ............................................................................................21
Select a Profile ........................................................................................................21
Select the Delay .....................................................................................................22
Step 5, Defining Streaming Configuration Settings ................................................. 22
Enabling Auto Resolution ......................................................................................23
Configuring Store & Forward Settings ................................................................24
Step 6, Configuring WiFi ...............................................................................................25
Step 7, Going Live .........................................................................................................27
Checking Interface Quality .................................................................................27
Step 8, Shutting Down ..................................................................................................30
Chapter 3: LU500 User Interface ............................................................................. 33
LU500 Touch Screen Interface ....................................................................................34
Video Feed .....................................................................................................................34
Currently Selected Channel .......................................................................................36
Currently Selected Profile ............................................................................................36
Connected Interfaces and Bandwidth..........................................................................37
Battery Status .................................................................................................................37
Turning Off ......................................................................................................................37
System Menu ..................................................................................................................38
Selecting the LU500 Profile...........................................................................................39
Live ............................................................................................................................38
Store & Forward ......................................................................................................39
Configuration .................................................................................................................41
Switching to DataBridge Mode ...........................................................................40
Files ...................................................................................................................................41

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 Table of Contents

Enable/Disable Interfaces ...........................................................................................42

Power over Ethernet (PoE) Setting .............................................................................44
Satellite Mode ................................................................................................................46
About...............................................................................................................................48
Chapter 4: File Transfer (FTP).................................................................................... 49
Introduction ....................................................................................................................49
Transferring Files .............................................................................................................49
Chapter 5: Interrupted Feedback (IFB) .................................................................. 53
IFB Overview ...................................................................................................................53
IFB Setup ..........................................................................................................................54
Chapter 6: DataBridge Operation .......................................................................... 55
LiveU DataBridge Solution ...........................................................................................55
DataBridge Mode .........................................................................................................57
Operating in DataBridge Mode ..........................................................................59
DataBridge User Interface ....................................................................................62
Chapter 7: Handling the LU500 ............................................................................... 67
Inserting a Module SIM Card.......................................................................................67
Connecting an Extra (9th) Modem/Module............................................................71
Attaching and Replacing a Battery ..........................................................................72
Ethernet Connection ....................................................................................................74
Chapter 8: FAQs ........................................................................................................ 75
1 Does the LU500 come with SIM cards installed?............................................... 75
2 Where are SIM cards placed? .............................................................................75
3 How do I know which SIM cards are supported in my country? ................... 75
4 What is the next step after inserting the SIM cards into the LU500 unit? ...... 76
5 How do I know whether or not the LU500 unit is connected to
the Internet? ............................................................................................................76
6 The LU500 unit does not connect to the Internet. What is the problem? .... 77
7 I want HDMI output on the LU2000. What should I do? ................................... 77
8 I have an LU-1000 server. How do I connect my LU500 to it? ........................ 78
9 What is the purpose of the micro SD slot? .........................................................78
10 Which modules can be used in the LU500? ......................................................78
11 Does the LU500 unit support 4G (LTE, WiMAX)? ................................................ 78
12 In which countries does the LU500 work? ..........................................................78
13 How do I get support for the LU500?...................................................................78
14 Can I stream directly to the web? How? ...........................................................79
15 How many hours does the battery last? ............................................................79
16 Why can I not hear using the earphones/headphones? ............................... 79

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LiveU LU500 User Guide

17 Can I stream to multiple channels (LU2000s) at the same time? .................. 79

18 Which camera resolutions are supported? .......................................................80
Appendix A: Safety and Maintenance ................................................................. 81
Safety Information .........................................................................................................81
Potential Hazards ..........................................................................................................82
Appendix B: Limitation of Liability and Warranty ................................................. 85
Limitation of Liability and Warranty ...........................................................................85
Appendix C: FCC Compliance .............................................................................. 87

Table of Figures
Figure 1: LU500................................................................................................................................................... 9
Figure 2: Solution Architecture...................................................................................................................... 10
Figure 3: LiveU Central ................................................................................................................................... 12
Figure 4: LU500 Video Uplink Unit Connections.......................................................................................... 14
Figure 5: DC IN Connection .......................................................................................................................... 15
Figure 6: Power Switch ................................................................................................................................... 16
Figure 7: LU500 Main Screen ......................................................................................................................... 16
Figure 8: Opening the LU500 Menu ............................................................................................................. 17
Figure 9: System Menu ................................................................................................................................... 18
Figure 10: Selecting a Channel .................................................................................................................... 18
Figure 11: Ready to Go Live .......................................................................................................................... 19
Figure 12: Virtual Channel ............................................................................................................................. 19
Figure 13: Preview Mode ............................................................................................................................... 20
Figure 14: Live .................................................................................................................................................. 20
Figure 15: System Menu ................................................................................................................................. 21
Figure 16: Profiles............................................................................................................................................. 21
Figure 17: Selecting a Profile ......................................................................................................................... 22
Figure 18: System Menu ................................................................................................................................. 23
Figure 19: Configuration Window................................................................................................................. 23
Figure 20: Store & Forward ............................................................................................................................ 24
Figure 21: WiFi Option in Interfaces Screen ................................................................................................ 25
Figure 22: WiFi Network Connected ............................................................................................................ 25
Figure 23: No WiFi Network Connected ...................................................................................................... 26
Figure 24: Detected WiFi Networks .............................................................................................................. 26
Figure 25: Live .................................................................................................................................................. 27
Figure 26: Live .................................................................................................................................................. 27
Figure 27: Interfaces Screen – Direct-connect Interfaces........................................................................ 28
Figure 28: Interfaces Screen – Xtender Interfaces..................................................................................... 28
Figure 29: Ethernet Interface Screen ........................................................................................................... 29
Figure 30: Turn Off Option.............................................................................................................................. 30
Figure 31: Shutting Down Message .............................................................................................................. 30
Figure 32: Power Switch ................................................................................................................................. 31
Figure 33: LiveU LU500 Video Uplink User Interface ................................................................................... 34
Figure 34: Currently Selected Channel ....................................................................................................... 35

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 Table of Figures

Figure 35: Currently Selected Profile............................................................................................................ 35

Figure 36: Connected Interfaces and Bandwidth .................................................................................... 36
Figure 37: Battery Status ................................................................................................................................ 36
Figure 38: System Menu ................................................................................................................................. 37
Figure 39: Selecting the Profile ..................................................................................................................... 38
Figure 40: LU500 Micro SD Card Slot ............................................................................................................ 39
Figure 41: LU500 Micro SD Card Slot ............................................................................................................ 40
Figure 42: Files Window .................................................................................................................................. 41
Figure 43: Interfaces Screen – 1 ................................................................................................................... 42
Figure 44: Interfaces Screen – 2 ................................................................................................................... 42
Figure 45: Interfaces Screen – 3 ................................................................................................................... 43
Figure 46: Interfaces Screen – 2 ................................................................................................................... 43
Figure 47: Interfaces Screen – 3 ................................................................................................................... 44
Figure 48: Interfaces Screen – 1 ................................................................................................................... 45
Figure 49: Interfaces Screen – 2 ................................................................................................................... 45
Figure 50: Interfaces Screen ......................................................................................................................... 46
Figure 51: About Option ................................................................................................................................ 47
Figure 52: System Menu ................................................................................................................................. 50
Figure 53: File Containers .............................................................................................................................. 50
Figure 54: Selecting a File .............................................................................................................................. 51
Figure 55: DataBridge Solution Architecture .............................................................................................. 55
Figure 56: Opening the LU500 Menu ........................................................................................................... 57
Figure 57: System Menu ................................................................................................................................. 57
Figure 58: Selecting the Advanced Streaming Mode Option ................................................................ 58
Figure 59: Switching to DataBridge Mode ................................................................................................. 58
Figure 60: Opening Screen After Switching to DataBridge Mode ......................................................... 59
Figure 61: LU500 After Connecting to the DataBridge Gateway ........................................................... 59
Figure 62: Settings Window ........................................................................................................................... 60
Figure 63: Manual DataBridge Gateway Connection – Connect Button ............................................ 61
Figure 64: Manual DataBridge Gateway Connection – Disconnect Button ........................................ 61
Figure 65: DataBridge Mode Main Screen ................................................................................................. 62
Figure 66: Modem/Interface Details ........................................................................................................... 62
Figure 67: Switching to Video Mode ........................................................................................................... 63
Figure 68: Confirm Switch to Video Mode.................................................................................................. 63
Figure 69: USB Drive ........................................................................................................................................ 64
Figure 70: Load from Drive ............................................................................................................................ 65
Figure 71: Software Update .......................................................................................................................... 65
Figure 72: About Option ................................................................................................................................ 66
Figure 73: Power Off Option ......................................................................................................................... 66
Figure 74: Releasing the Cover .................................................................................................................... 68
Figure 75: Removing the LU500 Cover to Expose the Modules............................................................... 68
Figure 76: Module Positions ........................................................................................................................... 69
Figure 77: Inserting a SIM Card into a Module – 1 ..................................................................................... 70
Figure 78: Inserting a SIM Card into a Module – 2 ..................................................................................... 70
Figure 79: OTG Modem ................................................................................................................................. 71
Figure 80: LU500 Battery................................................................................................................................. 72
Figure 81: Releasing the Battery................................................................................................................... 73
Figure 82: Ethernet Connections .................................................................................................................. 74
Figure 83: LiveU Central ................................................................................................................................. 77

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LiveU LU500 User Guide

Support and Contacting

Information
► US and International:
LiveU Inc.
2 University Plaza Drive
Suite 505
Hackensack, New Jersey, 07601
USA
Tel: 1-(201)-742-5228

USA and the Americas: [email protected]

International: [email protected]
Tel: 1-(609)-997-0600

When contacting a support representative, make sure to have the last four
digits of the LU500’s serial number available. This can be accessed by

selecting the About tab, as described in the About section on

page 47.

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 1
Introducing the LU500
This chapter introduces the LU500 Live Video Uplink unit and describes its
hardware components.

Overview
The LU500 is a compact lightweight unit that enables you to transmit
high-quality HD/SD video from diverse locations, while adapting to dynamic
network conditions. The LU500 supports 4G (LTE, WiMAX) and 3G cellular,
WiFi links and two Ethernet links. It weighs less than 1.68 kg (3.7 lb) with the
battery, can be seamlessly connected to most commercially available cameras
and comes with an easy-to-use touchscreen interface.

Video Input Card

Touchscreen

DC Power Connector
Power ON/OFF

Figure 1: LU500

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LiveU LU500 User Guide

NOTE The LiveU Xtender is a lightweight external antenna unit that increases
network reception and provides additional resiliency for live video
transmission in extreme scenarios, such as heavily crowded locations.
You can use this device to increase network reception of the LiveU
LU500 units to which it is connected.
Contact LiveU for more details about purchasing this option. The LiveU
Xtender is described in the LiveU Xtender User Guide.

After the LU500 powers up, it dials (connects) its modems to various networks
(including WiFi) and combines their bandwidth into a single consolidated
broadband uplink connection. The LU500 can then encode incoming video into
an H.264 stream and transmit it over the aggregated bandwidth.
NOTE The H.264 AVC high profile supports a 4:2:0 color space.

At the receiving end, the LiveU LU2000 receives these various streams of
video via a standard Internet connection. The LU2000 server runs multiple
Multi-Media Hub (LU2000) instances. Each LU2000 recombines the streams
received from a specific LU500 into a discrete broadcast-quality video stream
that can be played out over an integrated SDI interface on the LU2000.

NOTE Most popular SDI output resolutions are supported.

The LU2000 is normally installed at a studio, broadcasting center or in a cloud

server for online media.

Figure 2: Solution Architecture

Each LU2000 can be controlled and configured using a web portal called LiveU
Central, as described on page 12.

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 Introducing the LU500

What’s in the LU500 Carrying Case?

Check that your LU500 carrying case contains the following items:
• LU500 portable video uplink unit
• LU500 backpack
• (Optional) connector for mounting on a camera (supplied with either an
Anton Bauer or V-mount battery)
• AC power adapter
• AC power cord
• LU500 battery pack
• One or more of the following cables:
 SDI cable
 HDMI cable
• S-VIC video input card that connects to SDI and HDMI (automatically
preinstalled)
NOTE The LU500 is equipped with the S-VIC card already installed. For
the LU500, there is no need to insert any additional video input
card.

• Short USB cable (Type A-to-Mini USB) for connecting another USB stick or
modem to the LU500
• Micro SD card, 8 GB, class10
• Quick Start Guide

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LiveU LU500 User Guide

LiveU Central
LiveU Central is a web interface that enables you to view LU500 status and to
remotely configure an LU500 and an MMH instance (running on the LU2000
server). LiveU Central runs only in the Google Chrome, Internet Explorer or
Firefox website browser.

Each LiveU Central user is assigned permission to manage and control a

specific group of LU500 units.

Figure 3: LiveU Central

When LiveU Central takes control of an LU500, the message Unit is under
remote control is displayed on the LU500 unit.

This popup notification remains on the LU500 screen until the LU500 user taps
the Close button. This message provides an LU500 user with an indication
that the LU500 is/was controlled remotely (and possibly that its configuration
was changed). The LU500 user can tap this button at any time without
affecting the control.
NOTE
An LU500 user cannot stop the LU500 from being remotely controlled.

You may refer to the LiveU Central User Guide for more information.

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2
Getting Started
This chapter describes how to get started using the LU500, including powering
on, connecting the camera, connecting to LU2000 (Multi-Media Hub [LU2000])
and broadcasting (playing). The following is an overview of the workflow
described in this chapter.
Connecting the Video
Step 1 Page 14
Camera

Step 2 Powering On the LU500 Unit Page 15

Step 3 Selecting a Channel Page 17

Step 4 Selecting a Profile Page 21

Defining Streaming
Step 5 Configuration Settings Page 22

Step 6 Configuring WiFi Page 25

Step 7 Going Live Page 27

Step 8 Shutting Down Page 30

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LiveU LU500 User Guide

Step 1, Connecting the Video Camera

The procedure for connecting a video camera to the LU500 is simple. Only one
camera can be connected directly to the LU500 at a time.
NOTE Optionally, you can order the LU500 with a special connector for
mounting on a camera. There of two types of connectors used for this
purpose: one with an Anton Bauer battery and one with a V-mount
battery. If your LU500 has this special camera connector, then the
Anton Bauer/V-mount battery powers both the LU500 and the camera.
Another separate battery is not needed to power the LU500.

The camera can be connected either before or after turning on the LU500. If
you power on the LU500 before connecting the camera, then the message No
camera connected is displayed. You can then connect the camera, as
described below.

► To connect the camera:

1 Appropriate cables are provided for each type of camera. Connect one end
of the appropriate camera’s cable to the relevant port on the video
camera.
2 Connect the other end of the cable to the appropriate port (SDI or HDMI)
on the LU500 Live Video Uplink unit, according to the type of camera.

Figure 4: LU500 Video Uplink Unit Connections

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 Getting Started

Step 2, Powering On the LU500 Unit

The following describes the procedure for turning on the LU500. The LU500 is
provided by LiveU with a battery in its carrying case. If this is the first time
that this LU500 is being used, then you may have to attach the battery, as
described in the Attaching and Replacing a Battery section on page 72.

Charging the LU500

We recommend charging the battery for at least six hours before using the
LU500 for the first time.

► To charge the battery:

• Plug the AC Power Adapter into the DC Power connector on the LU500
while the battery is connected to the LU500. The small LED next to the
connector should glow red, indicating that the battery is now being
charged. Once the battery is completely charged, the LED glows green.
It is good practice to keep the unit plugged into a power outlet when it is
not in use in order to keep it charged and ready for operation.
Make sure that the DC IN (power) connector is connected in the proper
direction.

Figure 5: DC IN Connection

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LiveU LU500 User Guide

► To power on the LU500 unit:

1 Once the battery is fully charged, press and hold the power switch for
approximately two seconds until the LU500 lights up. The entire boot-up
and modem connection process typically takes approximately 60 seconds.

Figure 6: Power Switch

2 If the camera is on and properly configured, then the LU500 screen should
display the scene that the camera is capturing, as shown below:

Figure 7: LU500 Main Screen

A full description of the user interface is provided in Chapter 3, LU500 User

Interface on page 33.

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 Getting Started

Step 3, Selecting a Channel

Video is streamed from the LU500 system via the Internet to an MMH instance
(running on the LU2000 server) using one or more networks (cellular modems,
WiFi, Ethernet and so on, which are also called interfaces). The LU2000 is
typically located at the broadcasting center or in the cloud. Alternatively, you
can stream to a virtual channel, as described in the Virtual Groups section on
page 19.

Each LU500 uses a single channel for streaming over its interfaces to a specific
LU2000. The LU2000 can service multiple channels (each channel is an
LU2000 instance). The number of channels that it supports is dependent on
the processing power of the machine on which the LU2000 is running.

In order to connect to an LU2000, you must select the channel that the LU500
will use to communicate with it, as described below. This is a mandatory step
the first time that you use the LU500. Afterwards, the LU500 uses the same
channel unless you use the Channels button to change the channel.

► To connect to an LU2000:
1 Tap the up arrow on the bottom of the main screen, as shown below:

Figure 8: Opening the LU500 Menu

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LiveU LU500 User Guide

The following screen is displayed:

Figure 9: System Menu

2 Tap the Channels button to display the following screen:

Figure 10: Selecting a Channel

NOTE
Virtual Groups are indicated by the icon.

3 Tap one of the channels to which you would like to stream. You can use
the up and down arrow buttons to scroll through the channels.

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 Getting Started

4 Tap the BACK button to return to the main menu or the X to return to the
main screen. The main screen should be displayed with a Ready button,
as shown below:

Figure 11: Ready to Go Live

Virtual Groups
The LU500 can stream to an output LU2000, as described on page 17, or to a
Virtual Group. Streaming to a Virtual Group enables LiveU Central operators to
preview the channel and then to control the destination to which the stream is
ultimately directed and sent live. A LiveU Central operator can decide to
stream to a physical SDI port on the LU2000 server or to a Content Delivery
Network (CDN).

When you select a Virtual Group, the video is initially streamed as a preview
(virtual) channel to LiveU Central. In Preview mode, the video is transmitted
as a light stream (at a low bandwidth and with a low resolution and frame
rate).

After a LiveU Central operator allocates a Virtual Channel in Preview mode to a

destination, it is streamed at the defined resolution and frame rate. For more
details about handling preview channels, see the LiveU Central User Guide.

Virtual channels are indicated in the Channels screen by a green and blue
icon, as shown below.

Figure 12: Virtual Channel

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LiveU LU500 User Guide

When you select a Virtual Channel, the LU500 is in Preview mode. The word
Preview is displayed in the button in the top-left corner of the screen, as
shown below:

Figure 13: Preview Mode

To stop a Virtual Channel stream in Preview mode, click the Preview button.
This returns the LU500 to Ready state and the video is no longer streaming.
You cannot define when the Virtual Channel in Preview mode goes live. This
can only be performed by a LiveU Central operator. When the LiveU Central
operator defines that a Preview channel is live, the Preview button changes to
Live, as shown below:

Figure 14: Live

NOTES When a LiveU Central operator changes a video stream from Preview
to Live, that stream stops for a few seconds and then starts again.
When the LU500 is streaming live to a Virtual Channel, the LU500
operator can click Preview to return the unit to Ready state.
Alternatively, a LiveU Central operator can return an LU500 unit that
is streaming to a Virtual Channel to Ready state by stopping the unit
in the LiveU Central Devices tab. Refer to the LiveU Central User
Guide for more details.

When a LiveU Central operator defines that this channel is no longer live, then
the button changes back to Preview.

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 Getting Started

Step 4, Selecting a Profile

Select a Profile
► To select a Profile:
1 In the System menu, select the Profiles button.

Figure 15: System Menu

2 Click the Profiles button to display the following window:

Figure 16: Profiles

3 Then, select the LIVE button to specify that the LU500

automatically starts streaming when it goes Live (as described in the
Step 7, Going Live section on page 27). This is the default Profile. Video is
streamed according to the delay that is selected in this window.

– OR –

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LiveU LU500 User Guide

Select the Store & Forward button to specify that the LU500
stores the video on the micro SD card, while simultaneously uploading the
stored video. You can configure the Store & Forward settings to apply on
the LU500, as described on page 24.
NOTE Once you select a Virtual Group, you cannot perform a Store &
Forward operation.

Select the Delay

Video is transmitted according to the delay defined, which is selected in the
screen below. The default delay is 5, which provides the best of both worlds:
low delay and high-quality video. The minimum delay is 1.0.

Figure 17: Selecting a Profile

If you want to, you can change the delay, as described in the Selecting the
LU500 Profile section on page 38.

Step 5, Defining Streaming Configuration

Settings
In this step, you configure streaming-related settings, including the following:

• Auto Resolution, page 23

• Store & Forward Settings, page 24

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 Getting Started

Enabling Auto Resolution

When Auto Resolution is enabled, the LU500 automatically adjusts the
resolution at which it transmits according to the bit rate that is available in
order to provide the best available video quality on the server side. This
feature is enabled by default.

► To enable auto resolution:

1 In the System menu, select the Configuration button.

Figure 18: System Menu

The following window displays:

Figure 19: Configuration Window

2 Set Auto Resolution to ON.

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LiveU LU500 User Guide

Configuring Store & Forward Settings

The LU500 enables you to configure Store & Forward (S&F) settings for Store
& Forward sessions.

► To configure Store & Forward settings:

1 Click the Store & Forward button in the Configuration window (see
Figure 19) to display the following window:

Figure 20: Store & Forward

2 Fill in the following fields:

 Filename Prefix: Specifies the prefix to be appended to the filename
for the files streamed from the LU500. The prefix enables you to
differentiate between files that were stored and forwarded.
 HD Video Quality: From the dropdown list, select the HD video
quality for the stored file. You can select one of the following options:
HQ (High Quality), SP (Standard Play) or LP (Long Play).
 SD Video Quality: From the dropdown list, select the SD video quality
for the store file. You can select one of the following options: HQ (High
Quality), SP (Standard Play) or LP (Long Play).

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 Getting Started

Step 6, Configuring WiFi

The LU500 automatically attempts to connect to the most recent WiFi network
to which it was connected. The following describes how to connect to a
different WiFi network or to connect to a WiFi network for the first time.

► To configure the WiFi network to which to connect:

1 Tap the up arrow on the bottom of the main screen.

2 Tap the Interfaces button to view the interfaces (cellular

modems, WiFi, Ethernet and so on) of the LU500.

3 In the Interfaces screen, click the button to display all the

interfaces connected directly to the LU500. Then, scroll down using the
down arrow to display the WiFi row.

Figure 21: WiFi Option in Interfaces Screen

NOTE
Clicking the icon displays the list of Xtender interfaces.

When a WiFi network is connected, the indicator is green, as shown below:

Figure 22: WiFi Network Connected

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LiveU LU500 User Guide

When no WiFi network is connected, the indicator is yellow and the word
Disconnected appears on the right, as shown below:

Figure 23: No WiFi Network Connected

4 Tap the WiFi row to display a list of the WiFi networks detected in the
vicinity, as shown below:

Figure 24: Detected WiFi Networks

The following describes the options that may be displayed for each WiFi
network, from left to right:
 WiFi Network Name

 Lock / No Lock: To indicate whether this WiFi network requires

the entry of a password or not.
 Signal Strength Indicator

The following describes the buttons in this screen:

 Non Secured Only Button: Tap this button to specify that this list
only displays WiFi networks that do not require a password or for which
a password was entered previously.
 Refresh Button: Tap this button to rescan the WiFi networks in the
vicinity.
 Disable Wi-Fi Button: Tap this button to disable WiFi in the LU500.
5 Tap a WiFi network row to connect to it.

If the selected WiFi network requires a password, then a screen is

displayed in which you can enter it and then connect to it by tapping the
Connect button.

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 Getting Started

Step 7, Going Live

You are now ready to start transmitting the video to the channel that you
selected.

► To go live:
• Tap the Ready button, which changes to display the word Live, as shown
below:

Figure 25: Live

All incoming video is now transmitted and should be visible on the screen.
NOTE When the Ready button is tapped, the LU500 attempts to connect
to the selected channel. If the channel is down or unavailable for
any reason, the LU500 displays the following message: Unable to
connect to Channel channel_name. If the channel is busy, the
following message is displayed: Channel appears to be busy.
Please retry. The LU500 then returns to the Ready state.

IMPORTANT You cannot define when the Virtual Channel in Preview

NOTE mode goes live. This can only be performed by a LiveU
Central operator. When the LiveU Central operator defines
that a Preview channel is live, the Preview button changes
to Live, as shown below:

Figure 26: Live

When a LiveU Central operator defines that this channel is
no longer live, then the button changes back to Preview.

Checking Interface Quality

Before pressing the Ready button, you may want to check the quality of the
connected interfaces.

► To check interface quality:

1 Tap the up arrow on the bottom of the main screen.

2 Tap the Interfaces button to view the interfaces (cellular

modems, WiFi, Ethernet and so on) of the LU500.

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LiveU LU500 User Guide

The LU500 automatically attempts to connect to all its interfaces.

The Interfaces screen shows a list of all of the interfaces to which the
LU500 is able to connect. It contains two buttons: and . Click
the button to display all the interfaces connected directly to the
LU500. Click the icon to display the list of Xtender interfaces.

Figure 27: Interfaces Screen – Direct-connect Interfaces

Figure 28: Interfaces Screen – Xtender Interfaces

The Interfaces screen displays 0 kbps while the LU500 is not streaming.
When it is streaming, the actual bandwidth is displayed.

28
 Getting Started

Each connected interface appears with an icon to indicate its status, as

follows:
• Green Indicator: Specifies that the interface is connected to this
operator. It also displays its current streaming bandwidth and signal
strength.
• Gray Indicator: Specifies that a connection cannot be established to this
operator. For example, due to lack of coverage or a modem problem.
• Yellow Indicator: Specifies that the connection is in progress.

Each interface is numbered.

You may refer to the LiveU Xtender User Guide for a description of the AP and
Client interfaces connected to the Xtender.

Ethernet Interface Network Parameters

By default, the IP address of an Ethernet interface is obtained automatically
from the DHCP server. If preferred, you can manually configure the IP address
and other standard network parameters for the Ethernet interface.

To do so, click an Ethernet interface in the Interfaces screen to display the

following screen:

Figure 29: Ethernet Interface Screen

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LiveU LU500 User Guide

Then, configure the following parameters in this screen:

• DHCP: A checkbox that when checked, indicates that the Ethernet
configuration is automatically received from the network. This is the
default setting. To manually configure the Ethernet network parameters,
uncheck this checkbox and then specify the values for the other fields in
the screen.
• IP Address, Gateway, Netmask, Primary DNS and Secondary DNS:
Specify the values for these standard Ethernet connection parameters.
If you are unsure about these parameters and their correct
configuration, then either check the DHCP checkbox so that the
NOTE
configuration is obtained automatically, or contact your system
administrator.

Step 8, Shutting Down

► To shut down the LU500:
1 After you have finished your live session, you can either:

 Tap the Shutdown button in the top-right corner of the screen to

display the following option:

Figure 30: Turn Off Option

The message The unit will shut down in 5 seconds is displayed.

Figure 31: Shutting Down Message

30
 Getting Started

−OR−
 Hold down the power button for eight seconds until the LU500 shuts
down.

Figure 32: Power Switch

2 If you do not expect to be using the LU500 for an extended period, we

suggest removing the battery at this stage.

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LiveU LU500 User Guide

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32
3
LU500 User Interface
This chapter describes the main LU500 screen and the options that it provides.
This chapter contains the following sections:
• LU500 Touch Screen Interface, page 34
• Video Feed, page 34

• Currently Selected Channel, page 35

• Currently Selected Profile, page 35

• Connected Interfaces and Bandwidth, page 36

• Battery Status, page 36

• Turning Off, page 36

• System Menu, page 37

• Selecting the LU500 Profile, page 38

• Configuration, page 40

• Files, page 40
• Enable/Disable Interfaces, page 41
• Power over Ethernet (PoE) Setting, page 44
• Satellite Mode, page 46

• About, page 47

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LiveU LU500 User Guide

LU500 Touch Screen Interface

The LU500 user interface is an LCD touch screen. This main screen
automatically displays when the unit is powered on.

This touch screen shows the video feed in its center and provides various
buttons and indicators for controlling the unit and its broadcast.

Current Current Available Battery Shut

Channel Profile Bandwidth Status Down

Ready/Live
Button

Live Video
Preview

System Menu
Figure 33: LiveU LU500 Video Uplink User Interface

The following sections describe the various elements in the user interface
touch screen.

Video Feed
The center of the main screen automatically shows a preview of the video feed
after the camera is connected and turned on. The video feed is displayed a few
seconds after the camera is connected and automatically detected by the
LU500.
NOTE The video is only transmitted after you tap the Ready button, which
then changes to display the word Live.
When working with a Virtual Group and when the video is being
transmitted in Preview mode, the Ready button changes to display the
word Preview. You may refer to the Virtual Groups section on page 19
for more information.

34
 LU500 User Interface

After the camera is connected, the video feed is always showing.

Some of the menu options (such as the Profile and Channel options) are not
available while the LU500 is streaming live video.

Currently Selected Channel

Tap this icon to display the currently selected channel (for example,
Jones_Instance2), as shown below:

Figure 34: Currently Selected Channel

You may refer to the Step 3, Selecting a Channel section on page 17 for a
description of how to change the channel.

Currently Selected Profile

The icon on this button indicates whether the LIVE profile or the Store &
Forward profile is selected. If the LIVE profile is selected, then you can tap
this icon to display the currently selected Delay, as shown below:

Figure 35: Currently Selected Profile

You may refer to the Selecting the LU500 Profile section on page 38 for a
description of profiles and delay.

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LiveU LU500 User Guide

Connected Interfaces and Bandwidth

Tap this icon to display the number of currently connected interfaces and their
aggregated bandwidth, as shown below:

Figure 36: Connected Interfaces and Bandwidth

The number of Interfaces and the B/W displayed in the screen above
includes modems, the Ethernet network (if it is connected) and WiFi.
This screen displays 0 kbps while the LU500 is not streaming. When it is
streaming, the actual bandwidth is displayed.
You may refer to the Checking Interface Quality section on page 27 for a
description of how to check the quality of the connected interfaces.

Battery Status
Tap this icon to display the percentage of the battery’s charge and the number
of minutes that remain.

Figure 37: Battery Status

The battery icon changes to indicate how charged it is (full, partial or empty)
and whether it is currently plugged in and charging.
NOTE The number of minutes is only displayed while the LU500 unit is not
charging.

Turning Off
This option enables you to shut down the LU500, as described in the Step 8,
Shutting Down section on page 30.

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 LU500 User Interface

System Menu
► To display the System menu:

• Tap the up arrow on the bottom of the main screen to display the
System menu, as shown below:

Figure 38: System Menu

The following describes the options in this menu:

• Profiles: See page 38
• Interfaces: See page 27
• Channels: See page 17
• Configuration: See page 40
• Files: See page 40
• About: See page 47

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LiveU LU500 User Guide

Selecting the LU500 Profile

Tap this button to display the following screen in which you can select the
profile according to which the LU500 transmits: LIVE or Store & Forward.

Figure 39: Selecting the Profile

Live
When this Profile is selected, the LU500 performs live streaming when the
LU500 goes Live (as described in the Step 7, Going Live section on page 27).
This is the default Profile. Video is streamed according to the delay that is
selected in this window.

► To configure the Delay:

• Simply tap the + and – buttons, as needed in order to adjust the delay
value. Afterwards, the LU500 uses the same delay unless you change it.
The following are the guidelines for selecting the delay that best suits your
current delay versus quality requirements:
 Delay of 5 – 9 Seconds: This option generally provides the best of
both worlds: lower delay and high-quality video.
 Delay of 1.0 – 4 Seconds: Provides the maximum quality within the
constraints of the shortest delay (between two to four seconds). This
profile is resilient to changes (errors) and adapts quickly to bandwidth
changes.
 Delay of 10 – 20 Seconds: Prioritizes high-quality video over lower
delay and is suitable for most purposes.

38
 LU500 User Interface

Store & Forward

The Store & Forward profile defines that the LU500 stores the video on the
micro SD card, while simultaneously uploading the stored video at the highest
quality.

This profile can only be selected in this window when the LU500 has a micro
SD card inserted in it. Otherwise, this Store & Forward button is not active
(grayed out).

Figure 40: LU500 Micro SD Card Slot

NOTE
The micro SD card must be at least a 4GB, Class 10 SD card from
an established manufacturer. The LU500 supports a micro SD card of
up to 64 GB.

The Store & Forward Profile is typically used when you are located in an area
with limited bandwidth. It enables you to store the video on the LU500 unit
and to transmit it as soon as reception has improved. When this option is
selected, the Delay option is not active (grayed out).
While this profile is storing and forwarding, the following message is displayed
on the LU500 screen:
HH:MM:SS estimated time left ##/## MB uploaded/total
This message specifies the amount of time left to store this video and the
number of MBs already transmitted out of the total current size of the video.
After you stop camera videoing and while the LU500 is still forwarding the
video, the following message is displayed:
HH:MM:SS time to complete
NOTE The delay cannot be configured during storing and forwarding, and is
grayed out.

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LiveU LU500 User Guide

The Store & Forward Profile can also be used in areas of low or limited
reception. In such cases, the video is stored on the SD card and can be
transmitted once a cellular connection is available. This feature enables the
Store & Forward Profile to be activated even when the unit is offline.
You may refer to Chapter 4, File Transfer (FTP) on page 49 for more
information about Store & Forward.

Configuration
The Configuration option enables you to perform the following operations:

• Enable Auto Resolution, page 22

• Configure Store & Forward Settings, page 24
• Switch to DataBridge Mode, below

Switching to DataBridge Mode

The LU500 unit can operate as a DataBridge when working in DataBridge (DB)
mode, as described in Chapter 6, DataBridge Operation on page 55. For more
details about switching to DataBridge mode, see page 57.

Files
Tap this button to transfer any file from the LU500 to the LU2000. Files can be
transferred from the LU500’s SD card or from a USB flash drive connected to
the LU500.

Figure 41: LU500 Micro SD Card Slot

40
 LU500 User Interface

The following window is displayed:

Figure 42: Files Window

You may refer to Chapter 4, File Transfer (FTP) on page 49 for more
information.

Enable/Disable Interfaces
You can enable or disable one or all LU500 interfaces, including cellular
modems, WiFi and LAN interfaces. Each interface must be enabled/disabled
separately. The examples below describe how to enable/disable LAN
interfaces. These procedures are the same for all interface types (cellular
modems, WiFi and LAN interfaces).
NOTE Interface enable/disable configurations are not saved. Whenever the
LU500 unit is rebooted, all interfaces are automatically enabled.

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LiveU LU500 User Guide

► To disable an interface:

1 Tap the up arrow on the bottom of the main screen.

2 Tap the Interfaces button to view the interfaces (cellular

modems, WiFi, Ethernet and so on) of the LU500.

Figure 43: Interfaces Screen – 1

3 Click an interface in the list to display the following screen:

Figure 44: Interfaces Screen – 2

42
 LU500 User Interface

4 Click the Disable button. The following screen displays:

Figure 45: Interfaces Screen – 3

5 Click OK to disable the interface. The Disable button of the interface

changes to Enable , indicating that the interface is currently
disabled.

► To enable an interface:

1 Tap the up arrow on the bottom of the main screen.

2 Tap the Interfaces button to view the interfaces (cellular

modems, WiFi, Ethernet and so on) of the LU500.
3 Click an interface in the list to display the following screen:

Figure 46: Interfaces Screen – 2

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LiveU LU500 User Guide

4 Click the Enable button. The following screen displays:

Figure 47: Interfaces Screen – 3

The Enable button changes to Disable , indicating that the

interface is currently enabled.

Power over Ethernet (PoE) Setting

The LU500 is able to use its Power over Ethernet (PoE) feature to provide
power to a WiFi client, such as the UBIQUITI client used with the Xtender. This
replaces the need for the WiFi client to be connected to an external power
source. This option is only available for LAN0 interfaces, and does not work on
LAN1 interfaces. For more details about PoE and the Xtender, see the LiveU
Xtender User Guide.
NOTE PoE should only be used for powering up the WiFi client, and not for
any other purpose.

NOTE Interface PoE configurations are not saved. Whenever the LU500 unit
is rebooted, the PoE setting is automatically disabled. You must
reconfigure the PoE setting again after a reboot, if you want to use PoE
on an interface.

44
 LU500 User Interface

► To enable PoE on an interface:

1 Tap the up arrow on the bottom of the main screen.

2 Tap the Interfaces button to view the interfaces (cellular

modems, WiFi, Ethernet and so on) of the LU500.

Figure 48: Interfaces Screen – 1

3 Click the LAN0 interface in the list to display the following screen:

Figure 49: Interfaces Screen – 2

4 Check the PoE checkbox.

5 Scroll down in the window and click Apply.

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LiveU LU500 User Guide

Satellite Mode
LiveU currently supports the KaSat and BGAN satellites for its satellite
streaming solution. Two modes of operation are available when working with
satellites in the system:
• Satellite-only mode: In this mode, streaming occurs via satellite only.
The LU500 must be configured to operate in this mode, as described
below. When this mode is enabled on the LU unit, all interfaces except LAN
interfaces are disabled on the unit (meaning WiFi and cellular modems).
• Hybrid mode: In this mode, the system uses both satellites and cellular
modems for streaming. This mode is ideal when you want a satellite
interface to serve as a backup for cellular modems. This mode is the
default.
There is no priority between cellular modems and satellite interfaces when
working in this mode. If the bitrate on a cellular modem drops
unexpectedly, the satellite interface is used instead. Both satellite and
cellular modem interfaces can transmit simultaneously.

Each satellite must be connected to a LAN port on the LU unit. The LU500 has
two LAN ports (LAN0 or LAN1) and therefore enables you to connect one or
two satellites. When using more than one satellite, the satellites are bonded
together.

► To enable Satellite-only mode on the LU500:

1 Tap the up arrow on the bottom of the main screen.

2 Tap the Interfaces button to view the interfaces (cellular

modems, WiFi, Ethernet and so on) of the LU500.

Figure 50: Interfaces Screen

3 Click the LAN Only button.

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 LU500 User Interface

About
Tap this button to display the LU500 unit’s name, serial number and software
version. If required, you may contact LiveU support for more details.

Figure 51: About Option

NOTE
If the Xtender is connected, information about it is also displayed.

When contacting a support representative, make sure to have the last four
digits of the LU500 unit’s serial number displayed in the screen above
available. In the example screen above, that number is 5489.

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LiveU LU500 User Guide

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48
4 File Transfer (FTP)
This chapter describes how to use the LU500 to transfer files from the field
directly to a Multi-Media Hub (LU2000) running on an LU2000 server.

Introduction
The LU500 Live Video Uplink System enables you to transfer stored files to an
LU2000. This feature can also be used to transfer any other type of file, such
as text files, documents and so on.

Files can be transferred from the LU500 unit’s micro SD card or from a USB
flash drive.
NOTE
The micro SD card must be at least a 4GB, Class 10 SD card from
an established manufacturer. The LU500 supports a micro SD card of
up to 64 GB.

The files are stored on the LU2000 in the directory designated for this purpose.
The files are organized in folders according to the LU500 unit that sent them.
You may refer to the Managing MMH Files section in the LiveU Central User
Guide for more information.

Transferring Files
► To transfer files from the LU500 to an LU2000:
1 Select the channel (LU2000) to which you want to transfer the files, as
described in the Step 3, Selecting a Channel section on page 17.
NOTE Once you select a Virtual Group, you cannot perform a Store &
Forward operation. For more details about virtual channels, see
the Virtual Groups section on page 19.

2 Make sure that the LU500 screen displays Ready .

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LiveU LU500 User Guide

3 If the file to be transferred is on a USB Flash drive, then connect it to the

LU500 unit, as described on page 71.

4 Tap the up arrow on the bottom of the main screen to display the
System menu, as shown below:

Figure 52: System Menu

5 Tap the Files button. The following screen is displayed:

Figure 53: File Containers

6 This screen displays three types of file containers, as follows:

USB Drive
Tap this icon to display a list of files on the USB drive. This option is only
active when a USB drive is inserted in the LU500.
Select a file.

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 File Transfer (FTP)

SD Card
Tap this icon to display a list of the files on the LU500’s micro SD card.
This option is not active if the LU500 does not have a micro SD card
inserted.
Select a file.

Figure 54: Selecting a File

Store and Forward

Tap this icon to display a list of the files that were being forwarded by the
Store & Forward option, but that did not complete for some reason. Files
for which the Store & Forward operation is still in progress are also shown.
Select a file.
7 Select the Upload button to start sending this file to the LU2000 or the
Delete button to delete this file.

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LiveU LU500 User Guide

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52
5 Interrupted Feedback
(IFB)
This chapter describes the LU500’s IFB Interrupted Feedback (IFB) feature and
how to set it up.

IFB Overview
The IFB feature provides a unidirectional audio channel from the LU2000 to
LU500 unit operators in the field. This enables the personnel in the master
control room (MCR) to broadcast verbal instructions or information about
events to LU500 operators.

During broadcasting, LU500 operators can listen to an audio-only channel

received from the IFB server using an earphone/headphone. IFB uses a
unidirectional audio channel from the LU2000 to the LU500 unit, which only
allows the LU500 operator to listen, but not respond. For more details about
the IFB feature on the LU2000, see Appendix A, Interrupted Feedback (IFB) in
the LiveU LU2000 Server User Guide.

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LiveU LU500 User Guide

IFB Setup
Perform the following step before you start streaming, in order to ensure
proper IFB operation.

► To set up IFB:
• Plug in the earphones/headphones into the microphone connector on the
LU500. No other setup or configuration is required on the LU500.

If the earphones/headphones are connected after streaming starts, the

LU500 operator cannot hear anything on the IFB channel. Be sure to
connect them before the streaming starts.
During streaming, IFB uses a 600ms delay, which means that the LU500
operator hears the audio 6/10 of a second after the LU2000 operator
speaks.

54
6 DataBridge Operation
This chapter describes LiveU’s DataBridge solution and how to operate the
LU500 unit as a DataBridge.

This chapter contains the following sections:

• LiveU DataBridge Solution, page 55
• DataBridge Mode, page 57

LiveU DataBridge Solution

LiveU’s DataBridge solution enables point-to-multipoint transmission and
reception of any kind of high-quality data from diverse locations, while
adapting to dynamic network conditions. The DataBridge feature can be used
for a variety of data connectivity solutions, such as for connecting a laptop in
the field to a control station.

The DataBridge solution is a client/server solution where an LU, such as the

LU500, LU40, LU200 or LU400, that is configured to operate as a DataBridge
unit, is the client and the DataBridge Gateway is the server.
Cellular Core Networks

UMTS

Core Packet
EVDO Switched
Network
DataBridge Gateway
Laptop

DataBridge
EDGE

Satellite
Network

Figure 55: DataBridge Solution Architecture

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LiveU LU500 User Guide

After the DataBridge unit powers up, it dials (connects) its modems to various
networks and combines their bandwidth into a single consolidated broadband
uplink and downlink connection:
• Transmitting Data: The DataBridge unit receives data from the user data
equipment through its user port and transmits it over the aggregated
bandwidth.
• Receiving Data: The DataBridge device receives incoming data through
its aggregated bandwidth, and outputs it through its user port to the user
data equipment.

DataBridge Gateway
The DataBridge Gateway server is located in the cloud, and receives various
streams of data from the DataBridge unit through its network port, which is
connected to standard Internet. The DataBridge Gateway server runs multiple
remote connection instances. Each remote connection instance recombines the
streams received from a specific DataBridge unit into a discrete high-quality
data stream.

DataBridge Unit
Each DataBridge unit streams to a specific remote connection instance on the
DataBridge Gateway. The DataBridge Gateway can service up to 100
DataBridge units simultaneously.

The DataBridge unit:

• Employs proprietary algorithms to simultaneously break down and transmit
data over multiple modems and to bond the data received over its multiple
modems.
• Performs Layer 2 bridging by learning Layer 2 source addresses and
forwarding according to Layer 2 destination MAC addresses.

An LU500 working as a DataBridge unit operates in DataBridge mode. For

more details, see the DataBridge Mode section on page 57.

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 DataBridge Operation

DataBridge Mode
The LU500 unit must be switched from Video mode to DataBridge mode in
order to operate as a DataBridge. The LU500 continues to operate in
DataBridge mode until it is switched back to Video mode. When switching
between these two modes, the LU500 unit is rebooted.

► To switch to DataBridge mode:

1 Tap the up arrow on the bottom of the main screen, as shown below:

Figure 56: Opening the LU500 Menu

The following screen is displayed:

Figure 57: System Menu

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LiveU LU500 User Guide

2 Tap the Configuration button to display the following screen:

Figure 58: Selecting the Advanced Streaming Mode Option

4 Tap the Switch To DataBridge Mode button. The following screen

displays:
NOTE When operating in DataBridge mode, some LU500 functionality is
not available.

Figure 59: Switching to DataBridge Mode

Tap OK to switch the unit’s operation to DataBridge mode. After selecting

this option, the LU500 unit reboots and begins operating as a DataBridge.

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 DataBridge Operation

Operating in DataBridge Mode

After the LU500 reboots and switches to DataBridge mode, the following
screen displays:

Connect/Disconnect Button

Figure 60: Opening Screen After Switching to DataBridge Mode

In order for the LU500 to operate as a DataBridge, the unit must be connected
to a DataBridge Gateway instance. Connection to a DataBridge Gateway
occurs automatically, once a DataBridge Gateway instance is assigned to the
LU500 unit by LiveU. You must contact the LiveU Professional Services Group
(PSG) and request that a DataBridge Gateway instance be assigned to the
LU500 unit for this purpose. After the PSG assigns a DataBridge Gateway (via
LiveU Central), the unit automatically connects to the gateway and the
Connect button changes to Disconnect, as shown below:

Figure 61: LU500 After Connecting to the DataBridge Gateway

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LiveU LU500 User Guide

DataBridge Gateway Connection Options

By default, connection to the DataBridge Gateway is made automatically, after
a DataBridge Gateway is assigned to the LU500 unit by the LiveU PSG.
Alternatively, you can connect to the DataBridge Gateway manually. The
Manual Connect option is used when you want to control the connection and
disconnection from the gateway, rather than having it done automatically.
LiveU PSG must assign the DataBridge Gateway instance for both automatic
and manual connections.
NOTE When the Auto Connect button is tapped, the
Connect/Disconnect button is grayed out. When the Manual
Connect button is tapped, the Connect/Disconnect button
becomes active and can be tapped.

► To manually connect to the DataBridge Gateway:

1 In the DataBridge mode main screen, tap the Settings button to
display the following screen:

Figure 62: Settings Window

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 DataBridge Operation

2 Tap the Manual Connect button. The Connect/Disconnect button is

now active. Click the Connect button to manually connect to the
DataBridge Gateway.

Figure 63: Manual DataBridge Gateway Connection – Connect Button

When you are ready to disconnect from the gateway, click the Disconnect
button.

Figure 64: Manual DataBridge Gateway Connection – Disconnect Button

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 LiveU LU500 User Guide

DataBridge User Interface

Figure 65 shows the main screen when working in DataBridge mode.

Connect/Disconnect Button

Modems/
Interfaces

Figure 65: DataBridge Mode Main Screen

The main screen contains a read-only list of modems and interfaces on the left
and several buttons on the right. Tap a modem/interface in the list to display
more information about it, as shown below:

Figure 66: Modem/Interface Details

The main screen contains the following buttons:

• Settings , page 63

• USB , page 64

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 DataBridge Operation

• About , page 66

• Power Off , page 66

Settings
Tap this button to display the following screen, in which you can switch the
LU500 unit back to Video mode.

► To change back to Video Mode from DataBridge Mode:

1 Tap the Settings button to display the following screen:

Figure 67: Switching to Video Mode

2 Tap the Switch to Video Mode button. The following screen displays:

Figure 68: Confirm Switch to Video Mode

3 Tap Continue. The LU500 unit reboots and begins operating in Video
mode.

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LiveU LU500 User Guide

USB
Tap this button to perform the following actions:
• Change the APN Configuration, page 64
• Install A Software Update, page 65
• Fetch Logs, page 66

Figure 69: USB Drive

The USB button is only active when a USB disk is inserted into the LU500 unit.

Changing the APN Configuration

You can modify the APN configuration for the modems on the LU500 unit when
working in DataBridge mode.

► To change the APN configuration:

1 Tap the Save to Drive button to copy the modems’ APN configuration file
(modems.txt) from the LU500 unit to the USB disk.
2 Modify the modems.txt file, as needed, using standard methods.
3 Save the updated modems.txt file to the USB disk.

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 DataBridge Operation

4 Tap the Load from Drive button to load the modems’ APN configuration
file from the USB disk to the LU500 unit. This action overwrites the
modems.txt file on the LU500.

Figure 70: Load from Drive

Installing a Software Update

The Install Software Update option is used to copy an image from the USB
disk to the LU500 unit. Typically, LiveU PSG provides the image file and
performs the update procedure.

► To install a software update:

1 In the USB Drive screen, tap the Install Software Update button to
display the following window:

Figure 71: Software Update

2 Tap Continue. The software update is performed on the LU500.

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LiveU LU500 User Guide

Fetching Logs
The Fetch Logs option copies log files from the LU500 unit to the USB disk.
Use this option if you are asked by LiveU to provide log files for
troubleshooting purposes.

About
Tap this button to display the LU500 unit’s name, serial number, software
version and DataBridge Gateway instance (channel).

Figure 72: About Option

Power Off
Tap this button to turn off the LU500 unit.

Figure 73: Power Off Option

66
7 Handling the LU500
This chapter describes how to perform various tasks for handling the LU500,
such as replacing the battery, inserting SIM cards and so on.

This chapter contains the following sections:

• Inserting a Module SIM Card, page 67
• Connecting an Extra (9th) Modem/Module, page 71
• Attaching and Replacing a Battery, page 72
• Ethernet Connection, page 74

Inserting a Module SIM Card

The LU500 is provided with communication modules already inserted. These
modules may already have SIM cards inserted into them. If so, then you can
skip reading this section.
NOTE After inserting a module and/or SIM card, the LU500 automatically
discovers the operator’s name and the Access Point Number (APN),
and displays them in the Interfaces window after 15 to 30 seconds.
The APN can be configured in LiveU Central.

NOTE This procedure must also be performed when inserting or replacing a

SIM card.

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LiveU LU500 User Guide

► To insert module SIM cards:

1 Remove the screws on the top cover.

Figure 74: Releasing the Cover

2 Pull the cover of the LU500 upwards and off, as shown below:

Figure 75: Removing the LU500 Cover to Expose the Modules

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 Handling the LU500

The following shows the eight ports in which a module is placed:

7 3 6 2

5
4
8 1

Figure 76: Module Positions

The four internal slots from left to right are numbered, 4, 3, 2 and 1. The
four external slots from left to right are numbered 8, 7, 6, and 5.
NOTES Modules can be inserted into the ports in any order. We
recommend using all eight ports, but it is not mandatory.
For easy recognition, modules are clearly marked to indicate
whether they are for 3G or 4G.

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LiveU LU500 User Guide

3 Insert the SIM card into the module. The module does not need to be
removed in order to insert the SIM card. The figures below shows the
correct way to insert the SIM card.

Figure 77: Inserting a SIM Card into a Module – 1

Figure 78: Inserting a SIM Card into a Module – 2

4 Put back the cover of the LU500.

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 Handling the LU500

Connecting an Extra (9th) Modem/Module

The LU500 has the option to add an additional (9th) modem or module. This
additional modem/module will be automatically dialed and combined into the
consolidated broadband uplink connection in the same way as the other
modems installed inside the LU500 chassis.
NOTE An additional 10th modem can be placed on the USB side of the LU500
using a mini USB OTG connection.

This additional modem appears in the Interfaces screen as OTG (On The Go),
as shown below:

Figure 79: OTG Modem

► To connect the additional modem:

• Use the short USB cable (Type A-to-Mini USB) to connect the modem to
the LU500’s USB OTG port.

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LiveU LU500 User Guide

Attaching and Replacing a Battery

The LU500 is provided with a standard battery. The following picture shows
the battery when not connected to the LU500.

Figure 80: LU500 Battery

NOTE Optionally, you can order the LU500 with a special connector for
mounting on a camera. There of two types of connectors used for this
purpose: one with an Anton Bauer battery and one with a V-mount
battery. If your LU500 has this special camera connector, then the
Anton Bauer/V-mount battery charges both the LU500 and the
camera. Another separate battery is not needed to charge the LU500.

► To attach the battery:

1 Use both hands to press the two battery latch buttons on the left and right
sides of the battery.
2 Position the body of the LU500 over the battery by matching the pegs on
the unit to the slots on the battery.
3 Slide the LU500 body into place until you hear it snap into the battery.

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 Handling the LU500

► To replace the battery:

1 Press the battery release button on the battery, as shown below:

Figure 81: Releasing the Battery

2 Slide the body of the LU500 towards you and gently lift the LU500 body up
and away from the battery.
3 Position the body of the LU500 so that it is hovering slightly above the
replacement battery.
4 Use both hands to press the two battery latch buttons on the left and right
sides of the battery and snap the LU500 body onto the battery. You should
hear a click when it is in place.

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LiveU LU500 User Guide

Ethernet Connection
The LU500 has a DHCP client. Two Ethernet ports are available.

► To connect the LU500 to an Ethernet network:

• On the back of the LU500, plug in the Ethernet cable into one of the two
available Ethernet slots

Figure 82: Ethernet Connections

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8 FAQs
This chapter answers various frequently asked questions about the LU500.

1 Does the LU500 come with SIM cards

installed?
This depends on whether the LU500 was purchased (is provided without SIM
cards) or leased (is provided with SIM cards).

2 Where are SIM cards placed?

Open the back cover of the LU500 and insert the SIM cards, as described in
the Inserting a Module SIM Card section on page 67.

3 How do I know which SIM cards are

supported in my country?
Browse to the following link to see a list of the operators in your country. All
operators listed under GSM should work with the modems provided in the
LU500.

http://en.wikipedia.org/wiki/Mobile_Network_Code

Contact a LiveU support representative if you are need additional assistance.

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LiveU LU500 User Guide

4 What is the next step after inserting the

SIM cards into the LU500 unit?
The following options are available for configuring the Access Point Number
(APN):
• By default, the LU500 automatically configures the correct APN.
• If the system fails to automatically configure the APN, then you may refer
to the LiveU Central User Guide for a description of how to configure the
APN.

5 How do I know whether or not the

LU500 unit is connected to the Internet?
You have the following options:
• Interfaces Screen: Check whether any of the interfaces (modems or

Ethernet) are connected in the Interfaces screen. Connected

interfaces display a green indicator, as described in the Checking Interface
Quality section on page 27.
• Check that the unit is in Ready state and is not offline.

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 FAQs

• LiveU Central: Use the LiveU Central web interface to check if the LU500
unit has Live ( ) or Ready ( ) status, as shown below. Both of these
statuses indicate that the LU500 is connected. The Offline status ( )
indicates that the LU500 is not connected.

LU Unit Ready
Status

Figure 83: LiveU Central

You may refer to the LiveU Central User Guide for more information. It
describes how to remotely manage and control LU500s and LU2000s on an
LU2000 server through a standard Internet browser.

6 The LU500 unit does not connect to the

Internet. What is the problem?
• There is no cellular reception.
• There are no SIM cards inserted in the LU500 unit.
• The SIM cards are not activated or do not support the data plan.
• Modems are not plugged in properly into the USB ports inside the LU500
unit.
• The APN is not configured correctly on the modems.

7 I want HDMI output on the LU2000.

What should I do?
Currently, the LU2000 does not support HDMI output. To provide HDMI output,
an SDI-to-HDMI convertor can be used.

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LiveU LU500 User Guide

8 I have an LU-1000 server. How do I

connect my LU500 to it?
This option is not available.

9 What is the purpose of the micro SD

slot?
The micro SD slot is for the Store & Forward option (described on page 39)
and the File Transfer option (described on page 49).

10 Which modules can be used in the

LU500?
Verify which modules can be used with your LiveU support representative.

11 Does the LU500 unit support 4G (LTE,

WiMAX)?
Yes, they are supported upon 4G network availability.

12 In which countries does the LU500

work?
All over the world!

13 How do I get support for the LU500?

You may refer to the Support and Contacting Information section on page 8 for
more information.

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 FAQs

14 Can I stream directly to the web? How?

Yes, this package can be purchased from LiveU sales. You may refer to the
Support and Contacting Information section on page 8 for more information.

15 How many hours does the battery last?

The LU500 battery lasts for approximately two hours.

16 Why can I not hear using the

earphones/headphones?
For the IFB feature to work properly, earphones/headphones must be
connected before the streaming starts. If they are not connected before
streaming starts, the LU operator cannot hear anything on the audio channel.
For more details, see the IFB Setup section on page 54.

In addition, the IFB feature must be properly configured on the LU2000 server.
For more details, see Appendix A, Interrupted Feedback (IFB) in the LiveU
LU2000 Server User Guide.

17 Can I stream to multiple channels

(LU2000s) at the same time?
Currently, this feature is not available. It will be available in future releases.

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LiveU LU500 User Guide

18 Which camera resolutions are

supported?
The LU500 supports the following camera input resolutions:
• 1080p50/60/25/30/24
1080p50 and 1080p60 are only supported on the input, but not on
NOTE
the server side.

• 1080i50/60
• 1080i59.94
• 720p50/60/25/30/24
• SD NTSC 720x480
• SD PAL 720x576

80
A Safety and Maintenance
This appendix describes how to maintain the LU500 and how to handle
potential hazards.

This appendix contains the following sections:

• Safety Information, page 81
• Potential Hazards, page 82

Safety Information
CAUTION Do not disassemble this product. Do not remove its cover or its
back. There are no user-serviceable parts inside. Refer servicing
to qualified service personnel only. The use of controls,
adjustments or procedures other than those specified in the
guide may result in exposure to shock and/or electrical or
mechanical hazards.

CAUTION • Avoid shorting the battery.

• Do not immerse it in water.
• Do not disassemble or deform the battery.
• Do not expose the battery to fire and do not dispose of the
battery in fire.
• Avoid excessive physical shock or vibration of the battery.
• Keep the battery out of the reach of children.
• Never use a battery that appears to have suffered abuse.

• Only use the original battery model.

• Battery storage temperature limits are -20°C – 60°C, < 80% RH. Store the
battery in an environment with low humidity that is free from corrosive
gas.
• Only use the originally approved power supply adapter.
• Only use the supplied accessories. Accessories (including cables) must not
be replaced.

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LiveU LU500 User Guide

• Do not use the product if there is any physical damage to the enclosure.
• Keep all air inlets and outlets free of any objects that may interfere with
the air flow for at least 10 cm.
• It is normal for the product to become slightly hot during use. However, if
the enclosure's temperature becomes unbearable to touch, turn the
product off and contact support.
• Avoid leaving the product unprotected in direct sunlight for more than five
minutes.
• Do not let the product come into contact with corrosive materials.
• Do not let the product come into contact with explosive or corrosive gas.
• Do not let the product come into contact with fire.
• To prevent fire or shock hazard, do not expose the product to rain, liquid
or moisture. The product can be used in light rain while it is protected by
the attached rain hood. The product is definitely not designed to be used
under water.
• Only use the original LiveU backpack. Do not place the product in a
non-LiveU bag.
• If the LCD breaks, do not touch the glass.

Potential Hazards
The LU Live Video Uplink unit contains cellular devices that should be operated
according to the same rules and limitations as expected from normal cellular
devices. Do not operate the LU Client Enclosure in an environment that may
be susceptible to radio interference resulting in danger, specifically:
• Areas where prohibited by the law.
Follow any special rules and regulations and obey all signs and notices.
Always ensure that the enclosure is turned off (the power switch is not lit)
when instructed to do so, or whenever it may cause interference or
danger.
• Where explosive atmospheres may be present.
Do not operate the LU enclosure in any area where a potentially explosive
atmosphere may exist. Sparks in such areas could cause an explosion or
fire resulting in bodily injury or even death. Be aware and comply with all
signs and instructions.

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 Safety and Maintenance

• It is not advisable to operate the LU Live Video Uplink while at a refueling

point or service station.
Users are reminded to observe restrictions on the use of radio equipment
in fuel depots (fuel storage and distribution areas), chemical plants or
where blasting operations are in progress.
• Areas with a potentially explosive atmosphere are often, but not always,
clearly marked.
Potential locations can include gas stations, below deck on boats, chemical
transfer or storage facilities, vehicles using liquefied petroleum gas (such
as propane or butane), areas where the air contains chemicals or particles,
such as grain, dust or metal powders, and any other area where it would
normally be advisable to turn off a vehicle’s engine.
• Near medical and life support equipment.
Do not operate the LU Enclosure in any area where medical equipment, life
support equipment or near any equipment that may be susceptible to any
form of radio interference. In such areas, the host communications device
must be turned off. The LU Enclosure may transmit signals that could
interfere with this equipment.
• On an aircraft, either on the ground or airborne.
In addition to FAA requirements, many airline regulations state that
wireless operations must be suspended before boarding an airplane. Please
ensure that the LU Enclosure is turned off prior to boarding aircraft in order
to comply with these regulations. The enclosure can transmit signals that
could interfere with various onboard systems and controls.
• While operating a vehicle.
The driver or operator of any vehicle should not operate a wireless data
device while in control of a vehicle. Doing so will detract from the driver or
operator's control and operation of that vehicle. In some countries,
operating such communications devices while in control of a vehicle is an
offense.

For more information, visit www.liveu.tv.

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LiveU LU500 User Guide

Blank page for double-sided printing

84
B Limitation of Liability and
Warranty
This appendix describes the limitations on liability and warranty.

Limitation of Liability and Warranty

This LiveU product is provided “as is” without warranty of any kind. The
company disclaims all other warranties, either express or implied, including
but not limited to implied warranties of merchantability and fitness for a
particular purpose and non-infringement.

Under no circumstances shall the company be liable for any damages

whatsoever (including, without limitation, consequential, special, or incidental
damages, or damages for loss of business profits, business interruptions, loss
of business information or other pecuniary loss) arising out of the use of or
inability to use the LiveU product, even if the company has been advised of the
possibility of such damages.

NOTICE TO CUSTOMERS

Notice Required for the License Granted under Articles 2.1 and 2.6. As
a condition of the licenses granted pursuant to Articles 2.1 and 2.6 hereof,
Licensee agrees to provide to any party that receives from Licensee an AVC
Royalty Product the following notice: THIS PRODUCT IS LICENSED UNDER THE
AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER
OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i)
ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”)
AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER
ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO
PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR
SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE
OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM

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LiveU LU500 User Guide

Notice Required for the License Granted under Article 2.6 and for Sales
to Codec Licensee customer(s). As a condition of the license granted under
Article 2.6 and the license granted to a Codec Licensee to make sales to Codec
Licensee Customer(s), Licensee agrees to provide any party that receives an
AVC Product from Licensee exercising such license rights the following notice:
THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE.
SUCH LICENSE EXTENDS TO THIS PRODUCT ONLY AND ONLY TO THE EXTENT
OF OTHER NOTICES WHICH MAY BE INCLUDED HEREIN. THE LICENSE DOES
NOT EXTEND TO ANY OTHER PRODUCT REGARDLESS OF WHETHER SUCH
PRODUCT IS INCLUDED WITH THIS LICENSED PRODUCT IN A SINGLE
ARTICLE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA,
L.L.C. SEE HTTP://WWW.MPEGLA.COM

86
C
FCC Compliance
This appendix provides the FCC compliance information.

Note: This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to part 15 of the FCC rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Modifications not expressly approved by the manufacturer could void the

user's authority to operate the equipment under FCC rules.

This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions:
• This device may not cause harmful interference.
• This device must accept any interference received, including interference
that may cause undesired operation.

FCC ID:
• Cellular Modems: QISME909U-523, QISME909U-521, N7NMC7354,
N7NMC7304
• WiFi Module: TFB-TIWI501, 15.247

87
US and International:
2 University Plaza Drive
Suite 505
Hackensack, New Jersey, 07601
USA
Tel: 1-(201)-742-5228

USA and the Americas:

[email protected]

International: [email protected]
Tel: 1-(609)-997-0600