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Operation and Implementation of TQM

The document discusses Total Quality Management (TQM) including its core concept of total customer satisfaction, the 4 processes it involves, and benefits it provides. It also outlines some common tools used for TQM like 5S, total employee involvement, quality function development, poka yoke and kaizen. Intellectual property rights including copyrights are also discussed.

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Simranjeet Singh
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31 views

Operation and Implementation of TQM

The document discusses Total Quality Management (TQM) including its core concept of total customer satisfaction, the 4 processes it involves, and benefits it provides. It also outlines some common tools used for TQM like 5S, total employee involvement, quality function development, poka yoke and kaizen. Intellectual property rights including copyrights are also discussed.

Uploaded by

Simranjeet Singh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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OPERATION AND IMPLEMENTATION OF TQM

It is integrated around the central concept of Total Customer Satisfaction.


It extends to and encompasses continuing changes or improvement in the product
based on feedback from the customers regarding their performance of product.
This aspect is also known as the practice of ' design looping' in Japanese firm.
It implies continuing improvements in product design and manufacture in the light
of periodic surveys of customer experience, opinions and preferences.
it contains 4 processes (4 P's)
a) People involvement
b) Product Process Innovation
c) Problem Investigation
d) Perpetual Improvement
However the concept of teamwork is larger and it implies that-
a) employees are viewed as assess.
b) Suppliers are viewed as partners
c) customers are viewed as guides.

BENEFITS OF TQM
A. CUSTOMER SATISFACTION ORIENTED BENEFITS-
i. Improvement in product design.
ii. Improvement in product service.
iii. Improvement in employee morale
iv. Improvement in production flow.
v. Improved market acceptance
B. ECONOMIC IMPROVEMENTS ORIENTED BENEFITS-
i. Reduction in operating costs.
ii. Reduction in operating losses.
iii. Increased productivity
iv. Reduction in rejection
TOOLS FOR TOTAL QUALITY MANAGEMENT

A. 5 S CAMPAIGN
This campaign is based on upkeep of work space. 5s campaign include 5 simple
Japenese words -
i. SEIRI (PROPER ARRANGEMENT)
It means 'sort out' unnecessary items.
ii. SEITON (ORDER LINES)
means ' everything is in its place'
iii. SEIKETSU (CLEANLINESS)
Means ' Prevent problems by keeping things clean' Clean work place
provide a pleasant working environment and results in quality products.
iv. SEISO (Clean up)
means 'after work cleanup and maintenance'. It is very important to
cleanup machinery workplace for consistent quality work.
v. SHITSUKE (DISCIPLINE)
means ' maintaining good habits'. Company policies and standards to be
followed to achieve desired quality of products.

B. TOTAL EMPLOYEE INVOLVEMENT (TEI)


It is a team work for achieving the quality in an organization and everyone has to
involve equally.
C. QUALITY FUNCTION DEVELOPMENT (QFD)
It creates an organisational structure and design products and services around
what the customer wants.
D. POKA YOKE
means 'to avoid unintentional errors'
It aims at total elimination of human errors
E. KAIZEN
means 'continuous improvement'.
It believes in the principle that ' a large number of small improvements are more
effective in an organisational environment than a few improvements of large
value.
INTELLECTUAL PROPERTY RIGHTS

Intellectual Property rights are legal property rights given to originators of products .

IMPORTANCE OF INTELLECTUAL PROPERTY RIGHTS

 Providing due recognition to the creators and inventors.


 Ensuring the ability of the genuine and original products
 to provide incentive to the individual for new creations.
 It drives economic growth and competitiveness.
 To encourage innovations.

COPYRIGHTS

The object of copyright is to encourage authors, composers, artists and designers to


create original works by rewarding them with the exclusive right for a limited period
to make use of the work for monetary gain.
It protects the writer or creator of original work from the unauthorized reproduction
or exploitation of his materials.
Works protected by copyrights are-
i. Literary, Dramatic, Musical and Artistic Works-
LITERARY WORK-
o The work must not be copied.
o Two authors independently producing an identical work will be
entitled for copyright in their respective works.
DRAMATIC WORK-
o it includes any piece or recitation, choreographic work.
o Entertainment in dumb show.
o the acting form of which is fixed in writing
o but does not include cinematograph film.
MUSICAL WORK
o Combination of melody and harmony
o There is no copyright in a song. A song has its own words written
by one man , music by another, words have a literary copyright,
and so has its music.
o Incase words and music are written by the same person , or
owned by the same person , he would own the copyright in the
song.
ARTISTIC WORK
o A painting, sculpture, drawing , map, chart, a photograph, an
architectural work of art, a poster used in an advertisement .
ii. CINEMATOGRAPH
o It includes sound track if any.
o copyright means the right to do or authorize the doing of any of the
following acts, namely-
a) to make copy of the film
b) it consists of visual images, to be seen in public and in so far it
consists of sounds, to be heard in public.

iii. RECORDS
o Any disc, tape, or other device in which sounds are embodied so as
to be capable of being reproduced.
o The sound track in a cinematographic film is not a record unless it
is separately recorded in a disc tape.
o Where the record is made directly from a live performance the
owner of the disc or tape in which the recording is made will be
the owner of copyright.

HOW TO OBTAIN COPYRIGHTS


The work apart from being original should satisfy the following points-
a) The work is first published in India
b) If the work is first published outside , at the date of publication ,the
person must be the citizen of India.
c) Incase of architectural work of art, the work is located in India.

REGISTRATION OF COPYRIGHTS

i. Application in triplicate with prescribed fees.


ii. Applicant to serve notice of his application.
iii. If the registrar receives any objection he may after holding such
inquiry , enter such particulars of work in the register of copyright,
which he considers proper.
iv. Registrar then sends copies of the entries made in the register to the
parties concerned.

WHAT IS NOT PROTECTED BY COPYRIGHT

 Speeches, performances that have not been written or recorded.


 Title names, short phrases, slogans , familiar symbols, lettering ,
colouring ornamentation.
 Ideas, methods, concepts, discoveries, devices, explanation or
illustrations.
 work containing common property and no original authorship
like standard calendar, height and weight charts, etc.)
TERMS OF COPYRIGHTS

 In case of literary, dramatic, musical or artistic works-copyrights lasts during the

lifetime of the author plus fifty years.

 Joint authorship - the 50 years period will start after the author who dies last.

 In case of anonymous works ,copyright is 50 years from the year of publication.

 In the case of posthumous publications the term will be fifty years from the year of

publication.

 For a photograph is fifty years from the year of its publication.

 For a cinematographic film and record also the term is 50 years of publication.

 so in case of literary , dramatic, musical or artistic works the term is lifetime plus fifty

years. In all other cases the term is 50 years of publication

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