Chapter 1
Chapter 1
Data is the raw material for data processing. Data relates to facts, events and transactions and so forth.
Researchers who conduct market research surveys might ask members of the public to complete
questionnaires about a product or a service.
Information is data that has been processed in such a way as to be meaningful to the person who
receives it. Information is anything that is communicated.
These completed questionnaires are data; they are processed and analysed in order to prepare a report
on the survey. This resulting report is information and may be used by management for decision-making
purposes.
C An information user should have all the information they need to do their job
properly. If they do not have a complete picture of the situation, they might well
make bad decisions.
C Information should have some value, otherwise it would not be worth the cost of
collecting, distributing and storing it. The benefits obtainable from the information
must also exceed the costs of acquiring it, and whenever management is trying
to decide whether or not to produce information for a particular purpose (for
example whether to computerise an operation or to build a financial planning
model) a cost/benefit study ought to be made.
U Information must be clear to the user. If the user does not understand it properly
they cannot use it properly. Lack of clarity is one of the causes of a breakdown in
communication. It is therefore important to choose the most appropriate
presentation medium or channel of communication.
R Information must be relevant to the purpose for which a manager wants to use it.
In practice, far too many reports fail to 'keep to the point' and contain irrelevant
paragraphs which only annoy the managers reading them.
A
T Information which is not available until after a decision is made will be useful only
forcomparisons and longer-term control, and may serve no purpose even then.
Information prepared too frequently can be a serious disadvantage.
Types of information
Featuresof information
Strategic information therefore Tactical information therefore Operational information has
has the following features. has the following features. the following features.
It is derived from both It is primarily generated It is derived almost
internal and external internally. entirely from internal
sources. It is summarised at a sources.
It is summarised at a lower level. It is highly detailed, being
high level. It is relevant to the short the processing of raw
It is relevant to the long and medium term. data.
term. It describes or analyses It relates to the
It deals with the whole activities or departments. immediate term, and is
organisation (although it It is prepared routinely prepared constantly, or
might go into some and regularly. very frequently.
detail). It is based on It is task-specific and
It is often prepared on quantitative measures largely quantitative.
an 'ad hoc' basis.
It is both quantitative
and qualitative.
It cannot provide
complete certainty,
given that the future
cannot be predicted.
Information for management is likely to be used for planning, control and decision making.
Planning Control Decision Making
Planning involves the following: Control of the performance of an Decisions taken by managers
setting the objectives for organisation is an important include planning decisions and
the organization management task. control decisions. In addition,
making plans for Control involves the following: managers might need to make
achieving those monitoring actual ‘one-off’ decisions, outside the
objectives. performance, and formal planning and control
comparing actual systems. Management
The planning process is a formal performance with the accounting information can be
process and the end-result is a objective or plan provided to help a manager
formal plan, taking control action decide what to do in any situation
authorised at an appropriate level where appropriate where a decision is needed.
in the management hierarchy. evaluating actual
Formal plans performance.
include long-term business plans, When operations appear to be
budgets, sales plans, weekly getting out of control,
production schedules, capital management should be alerted
expenditure plans and so on. so that suitable measures can be
Information is needed in order to taken to deal with the problem.
make sensible plans – for Control information might be
example in order to prepare an provided in the form of routine
annual budget, it is necessary to performance reports or as
provide information about special warnings or alerts when
expected sales prices, sales something unusual has occurred.
quantities and costs, in the form
of forecasts or estimates.
TYPES OF PLANNING
Managers carry out their responsibilities at different levels in the hierarchy of an organisation, and
decisions are made at all levels of management. These may be planning decisions, control decisions or
‘one-off’ decisions. Decision-making can be categorised into three levels: these different categories are
probably most easily understood in relation to planning decisions.
Planning in detail
An organisation should never be surprised by developments which occur gradually over an extended
period of time because the organisation should have implemented a planning process. Planning
involves the following.
Establishing objectives
Selecting appropriate strategies to achieve those objectives
Planning therefore forces management to think ahead systematically in both the short term and the long
term.
Objectives of organisations
An objective is the aim or goal of an organisation (or an individual). Note that in practice, the terms
objective, goal and aim are often used interchangeably. A strategy is a possible course of action that
might enable an organisation (or an individual) to achieve its objectives.
The two main types of organisation that you are likely to come across in practice are as follows.
Profit making Non profit seeking
The main objective of profit making organisations is The main objective of non profit seeking
to maximise profits. A secondary objective of organisations is usually to provide goods and
profit making organisations might be to increase services. A secondary objective of non profit
output of its goods/services. seeking organisations might be to minimise the
costs involved in providing the goods/services.
In conclusion, the objectives of an organisation might include one or more of the following.
Maximise profits Maximise revenue
Maximise shareholder value Increase market share
Minimise costs
(a) Strategic planning: 'the (b) Tactical (or management) (c) Operational control: 'the
process of deciding on objectives control: 'the process by which process of assuring that specific
of the organisation, on changes managers assure that resources tasks are carried out effectively
in these objectives, on the are obtained and used effectively and efficiently'.
resources used to attain these and efficiently in the
objectives, and on the policies accomplishment of the
that are to govern the acquisition, organisation's objectives'.
use and disposition of these
resources'
Strategic plans are those which While strategic planning is The third, and lowest, tier in
set or change the objectives or concerned with setting objectives Anthony's hierarchy of decision
strategic targets of an and strategic targets, making consists of operational
organisation. management control control decisions. As we have
They would include such matters is concerned with decisions about seen, operational control is the
as the selection of products and the efficient and effective use of task of ensuring that specific
markets, the required levels of an organisation's resources to tasks are carried out effectively
company profitability and the achieve these objectives or and efficiently. Just as
targets. 'management control' plans are set
purchase and disposal of
(a) Resources are often referred within the guidelines of strategic
subsidiary companies or major
to as the '4 Ms' (men, materials, plans, so too are 'operational
non-current assets. machines and money). control' plans set within the
(b) Efficiency in the use of guidelines of both strategic
Cost accounts
Cost accounting and management accounting are terms which are often used interchangeably. It is not
correct to do so. Cost accounting is part of management accounting. Cost accounting provides a
bank of data for the management accountant to use.
Cost accounting is the 'gathering of cost information and its attachment to cost objects, the
establishment of budgets, standard costs and actual costs of operations, processes, activities or
products; and the analysis of variances, profitability or the social use of funds.'
QUESTIONS
1. What, if any, is the difference between data and information?
A They are the same
B Data can only be figures, whereas information can be facts or figures
C Information results from sorting and analysing data
D Data results from obtaining many individual pieces of information
2. Required: Complete the table identifying each function as planning, decision making and/or
control.
Planning Control Decision making
Preparation of the
annual budget for a cost
centre
Revise budgets for next
period for a cost centre
Implement decisions
based
on information provided
Set organizations
objectives for next
period
Compare actual and
expected results for a
period
4. The Management Accountant has communicated a detailed budget to ensure that cost savings
targets are achieved in the forthcoming period.
This is an example of:
A Operational planning
B Tactical planning
C Strategic planning