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Rose and Anna Case Study

Rose discloses Anna's private medical information to Julia without consent, breaching patient confidentiality. Anna files a complaint against Lotus Compassionate Care. Lotus launches an investigation to determine who leaked the confidential information. The assistant knows Rose was responsible and advises her to come forward, or they will be forced to report her to supervisors.

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Oke Adasen
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2K views2 pages

Rose and Anna Case Study

Rose discloses Anna's private medical information to Julia without consent, breaching patient confidentiality. Anna files a complaint against Lotus Compassionate Care. Lotus launches an investigation to determine who leaked the confidential information. The assistant knows Rose was responsible and advises her to come forward, or they will be forced to report her to supervisors.

Uploaded by

Oke Adasen
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Scenario 4:

Despite your advice, Rose decides to go through with her plan. Not knowing how Julia found out about
her condition, Anna files a complaint against Lotus Compassionate Care for breach of privacy and
confidentiality.

Lotus has launched a full investigation to determine who provided Julia the confidential information.

5) Identify at least one unethical conduct described in the scenario.

Rose violating Anna’s right to patient autonomy.

6) You know it was Rose who breached the confidentiality agreement. What will you do?

I approach Rose and advise her to come forward and tell the truth, that way she can explain herself
better. If this fails, then I report to my supervisor.

Follow-up Questions

7) Identify how the investigation by Lotus Compassionate Care could have been avoided.

If Rose had reported her conflict of interest to the management when she first noticed it, the
investigation by Lotus Compassionate Care could have been avoided.

8) Review Lotus Compassionate Care’s Policies and Procedures by clicking here.


(http://compliantlearningresources.com.au/network/lotus/policies-procedures/)

(username: learner password: studyhard)

Are there any provisions or protocols regarding what must be done when an employee breaches the
client’s confidentiality?
0 Yes

1 No

9) Create an email to your supervisor. In your email, suggest two (2) protocols for Lotus
Compassionate Care on what to do should a scenario like Rose’s happen again.

Guidance: There is no need to send an actual email to address provided below.

To: [email protected]

Subject:Suggestions For Protocols For Breach Of Confidentiality

Message:

Good day ma’am.

I found that there are no protocols in place for cases of breach of confidentiality following the case of
the care worker Rose. In a bid to get the organisation better prepared for such an occurrence in the
future, I did a little research and found 2 protocols commonly employed in cases of confidentiality
breach, and I would like to suggest them to you.

Based on the seriousness of the offence, the length of employment, and the employee record, either of
the following could be done:

• A verbal or written warning.

• Suspension or employment termination.

Thank you for your consideration.

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