Secondary Data and Primary Data
Secondary Data and Primary Data
DATA COLLECTION
TYPES
PRIMARY SECONDARY
DATA DATA
PRIMARY DATA
Primary
Research
Personal
interview Individual depth
Mechanical
(intercepts) interviews
Mail observation
In-house, self- Human
administered observation
Telephone, Simulation
fax, e-mail, Web
Case studies
Primary Research Methods & Techniques
Quantitative Research
Numerical
Statistically reliable
Projectable to a broader population
Quantitative Research Categories
Sampling Methods:
Random Samples – equal chance of anyone
being picked
May select those not in the target group –
indiscriminate
Sample sizes may need to be
Large to be representative
Can be very expensive
Quantitative Research Categories
Quota Sampling
Again – by segment
Not randomly selected
Cheaper method
Qualitative Research Categories
Qualitative Research
In-depth, insight generating
Non-numerical
‘Directional’
Common Techniques
Personal interviews (depth, one-on-one)
Focus groups (8-12) and mini-groups (3-
6)
METHODS
OBSERVATION METHOD
Through personal
observation
PERSONAL INTERVIEW
Through Questionnaire
TELEPHONE INTERVIEW
Through Call outcomes,
Call timings
MAIL SURVEY
Through Mailed
Questionnaire
SECONDARY DATA
INTERNAL SOURCES
Internal sources of secondary data are usually
for marketing application-
Sales Records
Marketing Activity
Cost Information
Customer feedback
SOURCES
EXTERNAL SOURCES
External sources of secondary data are usually
for Financial application-
Journals
Books
Magazines
Newspaper
Libraries
The Internet
Advantages & Disadvantages of
Primary Data
Advantages
Targeted Issues are addressed
Decency of Data
Proprietary Issues
Greater Control
Advantages & Disadvantages of
Primary Data
Disadvantages
High Cost
Time Consuming
Inaccurate Feed-backs
Advantages
Ease of Access
Disadvantages
Quality of Research
Incomplete Information
Not Timely
Data Collection Flow