Doc. No.

: QMS-04

Title: PROESS MATRIX -MANAGEMENT Rev 00

ISO Clause: 5.1, 5.1.1, 5.1.2, 5.2, 5.2.1, 5.2.2, 5.3, 6.2, 7.1, 9.2, 9.3, 10.3 Rev. Date: 02-05-2016

WITH WHAT? BY WHOM

(Process Owner)
01. Computer, Printer,LCD
02. Internet, Email 01 Proprietor
02. MR (General Manager)

OUTPUTS
INPUTS
01. Infrastructure Planning
01. Resources requirement
02. Business plan Inputs
INPUTS MANAGEMEN OUTPUTS 02. Resources Planning
03. Business planning
03. Management Review meeting
Agenda
T 04. MRM minutes
05. Provision of required Infrastructure
04. KPI monitoring records and Resources
05. Infrastructure requirements 06. Internal audit records
06. Internal audit plan 07. Corrective action records (If
business plan not achieved )

HOW?
SUPPORT PROCESS KEY PROCESS INDICATORS RESULTS

01. Procedure for Leadership 01. Objectives' Target achievement (Yearly)

01. Marketing & Sales
02. Leadership process 02. Internal audit and MRM Plan Adherence
03 Operation (Yearly)
04. HR
05. All processes

Prepared by:
Approved by:
Date: 02-05-2016
Page 1 of 11
 DOC. NO.: QMS-04

PROCESS MATRIX: QUALITY ASSURANCE AND CALIBRATION

Rev 00

ISO Clause:6.2,7.1.5,7.1.5.1,7.1.5.2,8.2,8.2.1,8.2.2,8.4,8.4.1,8.4.2,8.5.1,8.5.2,8.6,8.7,9.1.9.1.3,10.2 Rev. Date: 02-05-2016

WITH WHAT? BY WHOM?

(Process Owner)
.Computer system,Quality plan ,
measuring equipments,human 01 QUALITY ENGINEER
resourses 02. INSPECTOR

OUTPUTS

INPUTS
QUALITY Products meeting customer

ASSURANCE requirements
Quality Plan
01. Customer requirements
02 Technical documents
INPUTS AND OUTPUTS Inspection reports
Non-conforming products register
(Drawings and quality plan)
03 Materials from external CALIBRATION
providers
04 List of calibrating agencies
lb h d l

KEY PROCESS INDICATORS RESULTS

01. On time delivery

02. Meet customer requirements
HOW? 03. Customer complaints

Procedure for Inspection and SUPPORT PROCESS

Calibration

01. Order handling

02. Purchase
03 Production
04 External providers

Prepared by:
Approved by:
Date: 02-05-2016
Page 2 of 11
 Doc. No.: QMS-04

Title: PROCESS MATRIX - HR / TRAINING Rev.: 00

ISO Clause: 7.1, 7.1.1, 7.1.2,7.1.3, 7.1.4, 7.1.6, 7.2, 7.3 Rev. Date: 02-05-2016

WITH WHAT? BY WHOM?

(Process Owner)
01. Training materials, Projector, Training
hall , House keeping equipments and 01 Senior Manager HR & Admin
consumables. 02. Exec. HR & Admin
03. Internal Trainer
04. External Trainer

OUTPUTS
INPUTS HR/
01. Competency matrix TRAINING 01. Training plan
02. Skill development
INPUTS OUTPUTS
02. New employee requirement
03. Bio data / 03. Training records
04. Attendance list
04. Skill matrix
05. Training need identification INFRASTRUC 05. Performance improvement
06. Infrastructure Maintenance report
06. Corrective actions
07. Infrastructure maintenance plan TURE
KEY PROCESS INDICATORS RESULTS

01. Number of trainings given

HOW?

01. Procedure for training

SUPPORT PROCESS

01.Leadership process
02. Purchase
03 All processes

Prepared by: Date:

Approved by:
02-05-2016
Page 3 of 11
 DOC. NO.: QMS-04

Title: PROCESS MATRIX - CONTROL OF NON CONFORMING PRODUCTS AND CORRECTIVE ACTION
Rev.: 00

ISO Clause: 8.7, 10.1,10.2, 10.3 Rev. Date: 02-05-2016

WITH WHAT? BY WHOM?

(Process Owner)
01.Computer system, Telephone,
Email etc. 01.Department I/Cs

INPUTS Control of NC OUTPUTS

01. Non conformance product

Products / 01. Corrective actions
02. Continual improvements
02. Non conformance services
INPUTS
Corrective OUTPUTS
03. Customer complaints
04. System non conformance action

KEY PROCESS INDICATORS RESULTS

01. Repetitive complaint /NC

HOW?

01. Procedure for non

SUPPORT PROCESS
conformance control and
corrective actions
01. All processes

Prepared by:
Approved by:
Date: 02-05-2016
Page 4 of 11
 DOC. NO.: QMS-04

Title: PROCESS MATRIX - CONTROL OF NON CONFORMING PRODUCTS AND CORRECTIVE ACTION
Rev.: 00

ISO Clause: 8.7, 10.1,10.2, 10.3 Rev. Date: 02-05-2016

WITH WHAT? BY WHOM?

(Process Owner)
01.Computer system, Telephone,
Email etc. 01.Department I/Cs

INPUTS Control of NC OUTPUTS

01. Non conformance product

Products / 01. Corrective actions
02. Continual improvements
02. Non conformance services
INPUTS
Corrective OUTPUTS
03. Customer complaints
04. System non conformance action

KEY PROCESS INDICATORS RESULTS

01. Repetitive complaint /NC

HOW?

01. Procedure for non

SUPPORT PROCESS
conformance control and
corrective actions
01. All processes

Prepared by:
Approved by:
Date: 02-05-2016
Page 4 of 11
 DOC. NO.: QMS-04

Title: PROCESS MATRIX -MARKETING / ENQUIRY HANDLING

Rev.: 00

ISO Clause: 8.2, 8.2.1, 8.2.2, 8.2.3, 8.2.4, 9.1.2 Rev. Date: 02-05-2016

WITH WHAT? BY WHOM?

(Process Owner)
01.Computer system, Telephone, Fax,
Printer, Copier, Scanner, Files 1 Propreitor,
2 Production engineer, 3
Quality Engineer

OUTPUTS
INPUTS
01. Enquiry Register
01. Part list
02. Potential customer data base
INPUTS ENQUIRY OUTPUTS
02. Timely response to customer
enquiry
03. Enquiry from customer HANDLING 03. Feasibility study & Quotation
04. Conversion of Enquiry in to order

KEY PROCESS INDICATORS RESULTS

01. Number of enquiry generation (yearly)

HOW?

01. Procedure for Enquiry Handling

SUPPORT PROCESS

01. Order Review process

02. Customer communication
03. Stock management
04. Dispatch

Prepared by:
Approved by:
Date: 02-05-2016
Page 5 of 11
 DOC. NO.: QMS-04

Title: PROCESS MATRIX - ORDER HANDLING

Rev.: 00

ISO Clause: 8.2, 8.2.1, 8.2.2, 8.2.3, 8.2.4, 9.1.2 Rev. Date: 02-05-2016

WITH WHAT? BY WHOM?

(Process Owner)
01.Computer system, Telephone, Fax,
Printer, Copier, Scanner, Files 01. Proprietor
02. Production Engineer

OUTPUTS
INPUTS
01. Invoice
01. Part / Price List
02. Customer Purchase Order/
INPUTS ORDER OUTPUTS
02. Delivery of product
03. Delivery of service
Schedule
03. Quotation 6
HANDLING
04. Customer details
05. Order amendments

KEY PROCESS INDICATORS RESULTS

01. Enquiry Vs order conversion

02. On time delivery
HOW?

01. Procedure for Order Handling

SUPPORT PROCESS

01. Order Review process

02. Customer communication
03. Stock management
04. Dispatch

Prepared by:
Approved by:
Date: 02-05-2016
Page 6 of 11
 DOC. NO.: QMS-04
Title: PROCESS MATRIX - PRODUCTION Rev.: 00

ISO Clause:8.4,8.5,8.5.1,8.5.2,8.5.3,8.5.4,8.5.5,8.5.6,8.6,8.7, Rev. Date:- 02-05-2016

BY WHOM?
WITH WHAT? (Process Owner)

.Computer system, Infrastructure, 01 PRODUCTION ENGINEER

equipments,human resourses 02 SHIFT INCHARGE
Spanners, Keys , Consumables, 03. QUALITY ENGINEER
Safety equipments, Spare parts 04. OPERATOR

INPUTS
OUTPUTS

01. Customer requirements

02 Technical documents PRODUCTION Products meeting customer requirements.
Production reports
( Drawings and standards)
03 .Production planning INPUTS
AND OUTPUTS
Rejection / Scrap reports Annual PM Plan
PM Records
i 04. Materials/ tools /
consumables from external
MAINTENANCE Break down Maint. record
Maint. Analysis records
providers and stores
05. List of Machines
06. Machine manual
07. Preventive maintenance
Plan
KEY PROCESS INDICATORS RESULTS
08. Machine Manuals
01. On time delivery
02. Inhouse rejection
HOW? 03. Customer complaints
SUPPORT PROCESS
05. Breakdown hours
Procedure for production, 01. Order handling
SOPs 02. Purchase
03. External providers
04. HR 05. Stores 06. QA

Prepared by:
Approved by:
Date: 02-05-2016

Page 7 of 11
 DOC. NO.: QMS-04

Title: PROCESS MATRIX - PROCEDURE FOR STORS & SALES Rev.: 00

ISO Clause: 8.1, 8.5, 8.5.1, 8.5.2, 8.5.4, 8.5.5, 8.5.6, 8.6, 8.7, 9.1.2, 9.1.3, 10.2, 10.3 Rev. Date: 02-05-2016

WITH WHAT? BY WHOM?

(Process Owner)
01.Computer system, Telephone, Printer,
Copier, Scanner, Files , vehicles for 01. Stores Incharge
transportation, Storage racks, Material
handling equipments 02. Production engineer
03. Helper

INPUTS OUTPUTS

01. Purchase Order

02. Invoice / Challan, TC 01.Stock register
03. Stock Register 02. Challan (returnable/ non
04. Material, consumables , spares returnable)
or parts
05. Returnable slip/ challan
INPUTS
Stores & Sales OUTPUTS 03. Material, consumables , spares
or parts
06. Dispatch Plan 04. On time delivery
05. Delivery challan /Tax Invoice

KEY PROCESS INDICATORS RESULTS

HOW?
SUPPORT PROCESS 01. Customer complaints related to
01. SOP for Material handling and packaging and delivery
safety 01. Production 02. Accuracy of Invoicing
02. Purchase,
03. Quality, 04. Maintenance
05. Accounts 06. External
providers

Prepared by:
Approved by:
Date: 02-05-2016

Page 8 of 11
 DOC. NO.: QMS-04

Title: PLANNING OF CHANGE & CONTROL

Rev 00 / 02-05-2016

ISO Clause: 6.3, 8.5.6, 7.5.3.2

WITH WHAT? BY WHOM?

(Process Owner)
01.Computer system, Printer,
Copier, Scanner, Files 01. I/C of the department
02. The person who propose the change
note

INPUTS OUTPUTS

01. New product

02. Corrective action CHANGE OUTPUTS
01. Risk and opportunity , resource s
02. Revised procedures, documents,
INPUTS
03. Change in machine, men,
method, material, measurement CONTROL records
03. Continual improvement
04. Change in documents 04. Improved effectiveness of QMS
05. Resource delition and addition 05. New responsibility & Authority

HOW? KEY PROCESS INDICATORS RESULTS

01. Procedure for Planning of 01. Number of change note raised

SUPPORT PROCESS
changes & Control
01. All processes

Prepared by:
Approved by:
Date: 02-05-2016
Page 09 of 11
 DOC. NO.: QMS-04

Title: PROCESS MATRIX - EXTERNAL PROVIDER SELECTION

Rev 00

ISO Clause: 8.1, 8.4, 8.4.1, 8.4.2, 9.1.3, 10.2, 10.3 Rev. Date: 02-05-2016

WITH WHAT? WITH WHO?

(Process Owner)
01.Computer system, Telephone,
Email 1. Proprietor

OUTPUTS
INPUTS
EXTERNAL 01. New supplier
01. New supplier requirement 02. Quotation from supplier
02. New product
INPUTS PROVIDER OUTPUTS
03. Sample Purchase order
03. New process 04. Trial supply from supplier
04. New services SELECTION 05. Supplier evaluation and approval
05. External provider
information

KEY PROCESS INDICATORS RESULTS

01. Supply of product on time to Stores &

Sales
HOW? 02. Supplier performance

01. Procedure for Supplier

SUPPORT PROCESS
selection and evaluation

01. Purchase
02. Marketing
03. Sales
04. Leadership

Prepared by:
Approved by:
Date: 02-05-2016
Page 10 of 11
 DOC. NO.: QMS-04

Title: PROCESS MATRIX - PURCHASE

Rev 00

ISO Clause: 8.1, 8.4, 8.4.1, 8.4.2, 9.1.3, 10.2, 10.3 Rev. Date: 02-05-2016

WITH WHAT? BY WHOM

(Process Owner)
01.Computer system, Telephone,
Email 01. Proprietor
02. Stores Assistant

OUTPUTS
INPUTS
01. Purchase order/ schedule
01. Customer schedule
02.Purchase request (verbal)
INPUTS PURCHASE OUTPUTS
02. Products from supplier
03. Inspection documents
03. Inventory level 04. Non conforming products
04. List of approved suppliers
05. Quotations

KEY PROCESS INDICATORS RESULTS

01. Supplier performance

02. Inventory level
HOW?

01. Procedure for Purchase

SUPPORT PROCESS

01. Customer order & Enquiry

02. Stores
03. Dispatch & Administration
04. Sales

Prepared by:
Approved by:
Date: 02-05-2016
Page 11 of 11