BUSINESS COMMUNICATION (AIMA ASSIGNMENT) [LAST DATE OF SUBMISSION 15.12.

2019]

Assignment-1

Question 1:- Which form of communication makes use of gesture, pictures and facial expressions for exchanging information
between two persons?

a) Written Communication

b) Oral Communication

c) Non-Verbal Communication

d) None of the Above Answer C

Question 2:- "Clown" is a negative role that needs to be avoided in a group discussion, which means?

a) Someone who takes control over discussion by talking too much

b) Someone who "shows off"

c) Someone who disapproves other members

d) Someone who does not contribute to the discussion Answer B

Question 3:- What is "kinesics"?

a) Surroundings

b) Like Language

c) Time Language

d) Body Movements Answer D

Question 4:- Which of the following qualities need to be incorporated while participating in GD?

a) Leadership

b) Assertiveness

c) Flexibility

d) All of the above Answer D

Question 5:- Which of the following acts as barriers or disturbance in the channel of communication?

a) Defects in the medium

b) Meta communication

c) Noise

d) All of the above Answer D

Question 6:- What is personal distance zone space language?

a) Close contact between people from 0-18 inches

c) Ranges from 4-12 feet

d) Beyond 12 feet Answer B

Question 7:- Name the type of individual barrier - "People do not listen carefully because of impressions based on earlier
encounters"?

a) Closed Mind

b) Selective Perception

c) Inattention

d) Hallow Effect Answer D

Question 8:- Which approach to listening attempts to distinguish one sound from all the other?

a) Comprehensive Listening

b) Discriminative Listening

c) Active Listening

d) Critical Listening Answer B

Question 9:- Which of the following is an example of unethical communication"

a) Gatekeeping

b) Plagiarism

c) Persuading others

d) Clarifying Information Answer B

Question 10:- Which of the following strategy is adopted by the sender and the receiver in conversation?

a) Listening

b) Back Channeling

c) Convictions

d) Logical Sequence Answer D

Question 11:- Who is an ombudsperson?

a) Sender

b) One who acts as a liaison between the top management and the employees

c) Receiver

d) None of the Above Answer B

Question 12:- Which of the following 7C's of effective communication has its relevance in improving relationships?
a) Credibility

b) Courtesy

c) Concreteness

d) Conciseness Answer B

Question 13:- The informal channel of communication is also known as?

a) Formal Communication

b) Grape Wine

c) None of the above

d) All of the above Answer B

Question 14:- State the ethical trap - "People act from the belief that they are doing what they must do"?

a) Rationalization Trap

b) Self Deception Trap

c) The ends justify the means trap

d) False necessity trap Answer D

Question 15:- Which of the following type of interview assumes a hostile role towards the applicant?

a) Free Interview

b) Death Interview

c) Stress Interview

d) Patterned Interview Answer C

Question 16:- Which of the following is a type of semantic barrier?

a) Status Relationships

b) Badly Expressed Message

c) Bypassing

d) Information Overload Answer B

Question 17:- Which of the following techniques can be used to encourage more effective learning?

a) Clear

b) Try to Empathize

c) Be Interesting

d) All of the above Answer D

a) Diagonal Communication

b) Lateral Communication

c) Inward Communication

d) Outward Communication Answer A

Question 19:- Which of the following misconception are associated with listening?

a) Listening requires no planning

b) Listening is easy

c) It is matter of intelligence

d) All of the above Answer D

Question 20:- Which of the following barrier arises among people in listening due to the negative beliefs they hold against
others?

a) Cultural Differences

b) Personal Problems

c) Prejudices

d) All of the above

Answer D

Assignment-2

Question 1:- What all information needs to be included in the CV?

a) Personal Details

b) Education

c) Experience & References

d) All of the Above Answer D

Question 2:- In order to assess & evaluate the performance of the employee, which report is prepared?

a) Progress Report

b) Periodical Report

c) Performance Appraisal Report

d) Informational Report Answer C

a) Tables & Flowcharts

b) Drawings, Diagrams & Maps.

c) Both A & B

d) Only A Answer C

Question 4:- According to Mr. Herbert Carson, what are the common faults to be found in Business Letters?

a) Incomplete & Obscure

b) Positive Language

c) Self Centered

d) Both A & C Answer D

Question 5:- "A From of meeting between two parties over issues and aim to achieve an agreed decision" is known as?

a) Contract

b) Meeting

c) Negotiation

d) None of the Above Answer C

Question 6:- Name the bargaining strategy in which there is a win/lose situation?

a) Integrative Strategy

b) Bidding

c) Distributive Strategy.

d) None Answer C

Question 7:- Which stage of negotiation aims at one party making an offer to the other party?

a) Bargaining

b) Bidding

c) Briefing

d) Settling Answer B

Question 8:- Which type of report provides all details & facts pertaining to the topic selected for study?

a) Routine Reports

b) Special Reports

c) Informational Reports
d) Analytical Reports Answer C

Question 9:- What all criteria is used to judge the effectiveness of a report?

a) Clarity

b) Importance of Problem

c) Adequacy of Sample

d) All of the Above Answer D

Question 10:- While writing report, what features need to be considered?

a) Details of problem & Purpose of Report

b) Presentation & Utility of report

c) Both A & B

d) None of the Above Answer C

Question 11:- Which phenomenon is used for writing, updating information on internet for public sharing?

a) Blog Writing

b) Web Logging

c) Blogging

d) None of the Above Answer D

Question 12:- What are the 4 P's of Negotiation?

a) Purpose, Plan, Place, Personalities

b) Place, Plane, Pace, Personalities

c) Personalities, Purpose, Plan, Pace

d) Purpose, Plan, Pace, Place Answer A

Question 13:- Which type of report is international in nature & not necessarily based on a live research?

a) Business Report

b) Academic Report

c) Routine Report

d) Project Report Answer B

Question 14:- Which approach is used while preparing a report?

a) Five W's & one H

b) Feasibility Approach
c) Flexibility Approach

d) None of the Above Answer A

Question 15:- Which of the following is included under the 4 S's of communication?

a) Shortness

b) Simplicity

c) Both A & B

d) Struggle Answer C

Question 16:- What is FIR?

a) First Report

b) First Information Report

c) Feasibility Information Report

d) None of the Above Answer B

Question 17:- What do you understand by E-mail?

a) Internet Mail

b) Ethernet Mail

c) Electronic Mail

d) None of the Above Answer C

Question 18:- Name the term which means the Etiquettes & manners that one expects to follow while communicating on
internet?

a) Etiquettes

b) Netiquettes

c) Both A & B

d) None of the Above Answer B

Question 19:- What does CV stands for?

a) Resume

b) Curriculum Vitae

c) Circular View

d) Chat Vernacular Answer B

Question 20:- What is the process of Negotiation?

a) Offer - Counter Offer - Compromise - Agreement

c) Offer - Counter Offer - Agreement

d) None Answer D