AN APPROVED LICENSE AFFILIATE OF IQCS CERTIFICATION Approval No.

: A09422

QUALITY MANAGEMENT SYSTEMS AUDITOR/ LEAD AUDITOR

(IRCA REG. NO. A18021) 100% HRDF
Re-imbursement

OBJECTIVES TARGET GROUP DETAILS

1. Understand the purpose of a “Process  Delegates with some understanding of Fee : RM 3,000/ pax
Approach” Quality Management System, the content, application, development Date : 3rd – 7th February 2019
the content and interrelationship of ISO and implementation of the ISO
9000, ISO 9001, ISO 9004, ISO 19011 and 9001:2015 series of standards and Time : 9.00 am – 6.00 pm
the application of the 8 Quality who wish to subsequently practice as Venue : SQC , PJ
Management Principles in the ISO a QMS auditor.
9001:2015 QMS Model.  Management Representatives, internal
2. Correctly interpret the ISO 9001:2015 Auditors, 2nd party & 3rd party ENQUIRIES
requirements, the assessment auditors who are responsible to
requirements & methodologies. provide “value added” QMS audit to Ms. Mimie
3. How to plan, prepare , perform and report enable Continual Improvement. Tel : 603-7955 2633
“Process Approach” QMS audits including
Fax : 603-7954 1833
ability to collect and analyze evidence,
PRE-REQUISITE Email : [email protected]
exercise objectivity and make decisions on
the significance of observation made in a) Students are expected to have Website : www.sqc.com.my
accordance to relevant audit criteria. knowledge of the following quality
management principles and concepts:
COURSE CONTENTS • The Plan, Do, Check, Act (PDCA) TERMS AND CONDITIONS
cycle.
1. Payment made payable to
 Quality Evolution & Introduction to ISO • The relationship between quality
“SQC Training & Assessment
9000 Quality Management System management and customer
Sdn Bhd” prior to course date.
 8 Principles Of Quality Management and satisfaction.
2. SQC reserve the right to
Basic Quality Concepts • Commonly used quality
change the training date,
 Interpreting the ISO 9001:2015 management terms and definitions
trainer and venue due to the
Requirements and the 8 quality Principles as
given in ISO 9000. unforeseen circumstances
 Implementing the ISO 9001:2015 3. Any cancellation with less than
• The process approach used in
 Quality Management System quality management. 7 days notice before the
Documentation • The Model of a Process Based course date, 50% of the
 Planning And Conducting the Process Quality Management System, the training fees will be levied and
Approach” Audit – The Responsibilities & structure and content of ISO payable by the client.
Activities 9001:2015.
 Audit Checklists b) Students are also required to have
 Corrective Action Request and Audit knowledge of the requirements of ISO
Reporting 9001:2015, which may be gained by
 Certification/ Registration & Accreditations completing an IRCA certified QMS
 Assessment of Statistical Techniques Foundation Training Course, work
experience, reading or equivalent.
 IRCA Certification Scheme for Auditors of
Management Systems

REGISTRATION FORM
Company

Address

Contact Person Designation

Tel. No. Fax. No.

E-mail

Participant Name Designation E-mail Hand Phone No.

Company Stamp Authorized

Signature

Unit No. B508, Pusat Dagangan Phileo Damansara II, 15, Jalan 16/11, Off Jalan Damansara, 46350 Petaling Jaya, Selangor.
Telephone No.: 03-7955 2633 Facsimile No.: 03-7954 1833 Email: [email protected] Website: www.sqc.com.my
 AN APPROVED LICENSE AFFILIATE
OF IQCS CERTIFICATION

IRCA REG. QUALITY MANAGEMENT SYSTEMS

AUDITOR/LEAD AUDITOR TRAINING COURSE
Reg. No. A18021
Five Day Programmes

Course Objectives:
 Understand the purpose of a “Process Approach” Quality Management System, the content
and interrelationship of ISO 9000, ISO 9001, ISO 9004, ISO 19011 and the application of the 8
Quality Management Principles in the ISO 9001:2015 QMS Model.
 Correctly interpret the ISO 9001:2015 requirements, the assessment requirements &
methodologies.
 How to plan, prepare , perform and report “Process Approach” QMS audits
including ability to collect and analyze evidence, exercise objectivity and make decisions on the
significance of observation made in accordance to relevant audit criteria.

Notes for Candidates :

1. A core requirement for our approval by the IRCA (IQA, UK ), is the need for candidates to
participate in the whole five-day programme comprising at least 40 hours of lecture, workshop
& study presentations. The Course criteria are in accordance with IRCA/2245.
2. Candidates need to demonstrate their capability as prospective auditors to the tutors by
developing their questioning & reasoning skills at all times. Each delegate shall be required to
participate actively in workshops, case studies and auditor role-playing or actual system audit
situations as part of the structured class activities. At least 50% of the course time shall be
used for such activities.
3. To ensure an effective & efficient training, the course itself has a number of time allocations
for specific chapters. The training should be conducted in strict adherence to the planned
training time-table. Use of mobile phones, pagers, etc which could disrupt the course is
forbidden during the course.
4. PRE-REQUISITE
a. Students are expected to have knowledge of the following quality management
principles and concepts:
 The Plan, Do, Check, Act (PDCA) cycle.
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 The relationship between quality management and customer satisfaction.

 Commonly used quality management terms and definitions and the 8
quality Principles as given in ISO 9000.
 The process approach used in quality management.
 The Model of a Process Based Quality Management System, the structure
and content of ISO 9001:2015.
b. Students are also required to have knowledge of the requirements of ISO 9001:2015, which
may be gained by completing an IRCA certified QMS Foundation Training Course, work
experience, reading or equivalent.
5. Candidates will be assessed continuously by our tutors over the five days & must pass this
assessment before the candidate is allowed to sit for the written examination. Poor time
keeping during the course shall be taken into account during the continuous assessment.
6. The second part of the assessment involves a written examination of two hours. The pass mark
is 70%. The only reference material allowable during examination is the standard ISO
9001:2015, the course notes provided by IQCS Certification and any personal notes made by
delegates during the course and a dictionary may be used during the examination.
7. Candidates who pass both the practical & written part of the course are considered to have
satisfied the training requirements for the IRCA (IQA, UK).
8. To apply as Registered Auditor/Lead Auditor/Senior Auditor under the IRCA/IATCA Scheme,
appropriate practical audits must be carried out. This will be explained in Chapter 11 during
the course.

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DAY 1 0830-1830 Hours

TIME SUBJECT REFERENCE
DOCUMENT
0830 – 0900 Ice-Breaker  Tutor’s Guide
 Introduction between delegates  ICE BREAKER
 Tutors use outputs from the ICE BREAKER session to determine where Form
to place emphasis as the course unfolds
0900– 0930 Course Introduction  IRCA/190
 IRCA Introduction  IQCS/LA/13A
 Notes for Delegates
 Course Objectives
0930 – 1015 Quality Evolution & Introduction to ISO 9000 Quality Management Chapter 1
System
 Approach: AL Based Presentation – “Mix & Match”
Min. 30% of tutoring time on Active Interaction with participants to
validate understanding (e.g. demonstration of relevant objective evidence)
1015 – 1030 Tea Break
1030 – 1100 Quality Evolution & Introduction to ISO 9000 Quality Management Chapter 1
System
 Approach: AL Based Presentation – “Mix & Match”
Min. 30% of tutoring time on Active Interaction with participants to
validate understanding (e.g. demonstration of relevant objective evidence)
1100 – 1230* 8 Principles of Quality Management and Basic Quality Concepts Chapter 2
 Approach: AL Based Presentation – “Mix & Match”
Min. 30% of tutoring time on Active Interaction with participants to
validate understanding (e.g. demonstration of relevant objective evidence)
1230 – 1330 Lunch
1330 – 1515* Interpreting the ISO 9001:2015 Requirements: Chapter 3
Part I – Overview & Clause 4, 5 & 6
(Part II- to be continued on Day 2)
Approach: AL Based Presentation – “Treasure Hunt”
Min. 30% of tutoring time on Active Interaction with participants to
validate understanding (e.g. demonstration of relevant objective evidence)
1515 – 1530 Tea Break

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1530 – 1815 Syndicate Exercise: Exercise 1

Interpreting and Applying the ISO 9001:2015 Requirements and the
8 Quality Management Principles (Based on Clause 4, 5 & 6)
- Team formation by Tutor-in-charge
- Appointment of Team Leader
- Team Discussion
- Document results of team discussion on transparencies
- Presentation by each group’s Team Leader (group members
shall support presentation, where necessary)
- Tutor-in-charge summarized accordingly.
1815 – 1830 Training Program,
« Daily Course Summary & Students Feedback
Tutor’s Guide,
- Conclusion of Day 1 training program against training objectives
Session Plan,
- Students feedback for continual improvement on training approach
- Homework assignment (e.g., attempt specimen paper & revision of
ISO Standard & specific assignment by tutor)

Note 1: Tutors shall refer to the Session Plan in the Tutors guide, Training Realization Planning & all the applicable sample
outputs & supplement documents (note: specified in the respective syndicate exercises for all Syndicate Work
Activities).
Note 2: All delegates shall refer to the Training Notes, ISO Standards, applicable sample outputs &supplement documents,
specimen paper and any additional notes provided during the training & examination closed book) to maximize
learning objectives.
Note 3 : Besides official breaks (lunch & 2 tea breaks), the tutors in-charge shall at their discretion give delegates small
breaks (5~10 mins) in between sessions to meet part of the AL learning objectives.

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DAY 2 0830-1830 Hours

TIME SUBJECT REFERENCE
DOCUMENT
0830 – 1015* Interpreting the ISO 9001:2015 Requirements: Chapter 3
Part II – Clause 7 & 8
 Approach: AL Based Presentation – “Mind-Mapping”
Min. 30% of tutoring time on Active Interaction with participants to
validate understanding (e.g. demonstration of relevant objective
evidence)
1015 – 1030 Tea Break
1030 – 1100 Interpreting the ISO 9001:2015 Requirements: Chapter 3
Part II – Clause 7 & 8 (continued …)
 Approach: AL Based Presentation –“Mind-Mapping”
Min. 30% of tutoring time on Active Interaction with participants to
validate understanding (e.g. demonstration of relevant objective
evidence)
1100 – 1230 Syndicate Exercises Exercise 1
Interpreting and Applying the ISO 9001:2015 Requirements and
the 8 Quality Management Principles (Based on Clause 7 & 8)
- Team formation by Tutor-in-charge
- Appointment of Team Leader
- Team Discussion
1230 – 1330 Lunch
1330 – 1530 Syndicate Exercises Exercise 1
Interpreting and Applying the ISO 9001:2015 Requirements and (continued…)
the 8 Quality Management Principles (Based on Clause 7 & 8)
- Continue with Team Discussion
- Document results of team discussion on transparencies
- Presentation by each group’s Team Leader (group
members shall support presentation, where necessary)
- Tutor-in-charge summarized accordingly.
1530 – 1545 Tea Break

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1545 – 1700 Quality Management System Documentation Chapter 5

 Approach: AL Based Presentation – “Mix & Match”
Min. 30% of tutoring time on Active Interaction with participants to
validate understanding (e.g. demonstration of relevant objective
evidence)
1700 - 1815 Syndicate Exercise: Exercise 2
Process Interface Matrix/Map & Matrix of Requirements (Part
1)
- Team formation by Tutor-in-charge
- Appointment of Team Leader
- Team Discussion
- Document results of team discussion on transparencies
- Presentation by each group’s Team Leader
- Tutor-in-charge summarized accordingly.
1815 – 1830 Training Program,
« Daily Course Summary & Students Feedback
Tutor’s Guide,
- Conclusion of Day 1 training program against training objectives
Session Plan,
- Students feedback for continual improvement on training
approach
- Homework assignment (e.g., attempt specimen paper, revision of
ISO Standard & specific assignment by tutor)

Note 1: Tutors shall refer to the Session Plan in the Tutors guide, Training Realization Planning & all the applicable sample
outputs & supplement documents (note: specified in the respective syndicate exercises for all Syndicate Work
Activities).
Note 2: All delegates shall refer to the Training Notes, ISO Standards, applicable sample outputs &supplement documents,
specimen paper and any additional notes provided during the training & examination (closed book) to maximize
learning objectives.
Note 3 : Besides official breaks (lunch & 2 tea breaks), the tutors in-charge shall at their discretion give delegates small
breaks (5~10 mins) in between sessions to meet part of the AL learning objectives.

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DAY 3 0830-1830 Hours

TIME SUBJECT REFERENCE
DOCUMENT
0830 – 1015 Syndicate Exercise: Exercise 2
Process Interface Matrix/Map & Matrix of Requirements (Part
II)
- Team formation by Tutor-in-charge
- Appointment of Team Leader
- Team Discussion
- Document results of team discussion on transparencies
- Presentation by each group’s Team Leader
- Tutor-in-charge summarized accordingly.
1015– 1030 Tea Break
1030 – 1230 Planning & Conducting the ‘Process Approach’ Audit – The Chapter 6
Responsibilities & Activities
 Approach: AL Based Presentation – “Stations” & “Skills Juggling”
Min. 30% of tutoring time on Active Interaction with participants to
validate understanding (e.g. demonstration of relevant objective
evidence)
1230 – 1330 Lunch
1330 – 1430 Planning & Conducting the ‘Process Approach’ Audit – The Chapter 6
Responsibilities & Activities
 Approach: AL Based Presentation – “Stations” & “Skills Juggling”
Min. 30% of tutoring time on Active Interaction with participants to
validate understanding (e.g. demonstration of relevant objective
evidence)
1430 – 1515 Syndicate Exercise: Exercise 3
Audit Planning
- Team formation by Tutor-in-charge
- Appointment of Team Leader
- Team Discussion
1515 – 1530 Tea Break

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1530 – 1630 Syndicate Exercise: Exercise 3

Audit Planning (continued…)
- Document results of team discussion on transparencies
- Presentation by each group’s Team Leader (group members
shall support presentation, where necessary)
- Tutor-in-charge summarized accordingly.
1630 – 1730 Audit Checklist Chapter 7
 Approach: AL Based Presentation – “Skills Juggling”
Min. 30% of tutoring time on Active Interaction with participants to
validate understanding (e.g. demonstration of relevant objective
evidence)
1730 – 1815 Syndicate Exercise: Exercise 5
Audit Checklist Preparation
- Team formation by Tutor-in-charge
- Appointment of Team Leader
- Team Discussion
- Document results of team discussion on transparencies
1815 – 1830 Training Program,
« Daily Course Summary & Students Feedback
Tutor’s Guide,
- Conclusion of Day 1 training program against training objectives
Session Plan,
- Students feedback for continual improvement on training approach
- Homework assignment (e.g., attempt specimen paper & revision of
ISO Standard & specific assignment by tutor)

Note 1: Tutors shall refer to the Session Plan in the Tutors guide, Training Realization Planning & all the applicable sample
outputs & supplement documents (note: specified in the respective syndicate exercises for all Syndicate Work
Activities).
Note 2: All delegates shall refer to the Training Notes, ISO Standards, applicable sample outputs &supplement documents,
specimen paper and any additional notes provided during the training & examination (closed book) to maximize
learning objectives.
Note 3 : Besides official breaks (lunch & 2 tea breaks), the tutors in-charge shall at their discretion give delegates small
breaks (5~10 mins) in between sessions to meet part of the AL learning objectives.

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DAY 4 0830-1830 Hours

TIME SUBJECT REFERENCE
DOCUMENT
0830 – 0930 Syndicate Exercise: Exercise 5
Audit Checklist Preparation (continued…)
- Presentation by each group’s Team Leader (group
members shall support presentation, where necessary)
- Tutor-in-charge summarized accordingly.
0930 – 1030 Corrective Action Request and Audit Reporting Chapter 8
 Approach: AL Based Presentation – “Stations”
Min. 30% of tutoring time on Active Interaction with participants to
validate understanding (e.g. demonstration of relevant objective
evidence)

1030 – 1045 Tea Break

1045 – 1230 Syndicate Exercise: Exercise 6
Corrective Action Request and Audit Reporting
- Team formation by Tutor-in-charge
- Appointment of Team Leader
- Team Discussion
- Document results of team discussion on transparencies
- Presentation by each group & open discussion
1230 – 1330 Lunch
1330 – 1445 Syndicate Exercise: Exercise 6
Corrective Action Request and Audit Reporting (continued…)
- Continue p Presentation by each group & open
discussion
- Tutor-in-charge summarized accordingly.
1445 – 1515 Certification/Registration and Accreditation Chapter 9
1515 – 1530 Tea Break

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1530 – 1815 Syndicate Exercise: Exercise 4

Document Review
- Team formation by Tutor-in-charge
- Appointment of Team Leader
- Team Discussion
- Document results of team discussion on transparencies
- Presentation by each group’s Team Leader (group
members shall support presentation, where necessary)
- Tutor-in-charge summarized accordingly.
1815 – 1830 Training Program,
« Daily Course Summary & Students Feedback
Tutor’s Guide,
- Conclusion of Day 1 training program against training objectives
Session Plan,
- Students feedback for continual improvement on training
approach
- Homework assignment (e.g., attempt specimen paper &
revision of ISO Standard & specific assignment by tutor)

Note 1: Tutors shall refer to the Session Plan in the Tutors guide, Training Realization Planning & all the applicable sample
outputs & supplement documents (note: specified in the respective syndicate exercises for all Syndicate Work
Activities).
Note 2: All delegates shall refer to the Training Notes, ISO Standards, applicable sample outputs &supplement documents,
specimen paper and any additional notes provided during the training & examination (closed book) to maximize
learning objectives.
Note 3 : Besides official breaks (lunch & 2 tea breaks), the tutors in-charge shall at their discretion give delegates small
breaks (5~10 mins) in between sessions to meet part of the AL learning objectives.

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DAY 5 0830-1800 Hours

TIME SUBJECT REFERENCE
DOCUMENT
0830 – 1015 Syndicate Exercise: Exercise 7
Simulated Audit, Audit Reporting & Closing meeting Role Plays
- Team formation by Tutor-in-charge
- Appointment of Team Leader
- Team Discussion
1015 – 1030 Tea Break
1030 – 1230 Syndicate Exercise: Exercise 7
Simulated Audit, Audit Reporting & Closing meeting Role Plays (continued…)
- Document results of team discussion on transparencies
- Presentation by each group’s Team Leader (group
members shall support presentation, where necessary)
- Tutor-in-charge summarized accordingly.
1230 – 1330 Lunch
1330 – 1430 Syndicate Exercise: Exercise 7
Simulated Audit, Audit Reporting & Closing meeting Role Plays (continued…)
- Role Plays
- Tutor-in-charge summarized accordingly.
1430 – 1530 IRCA Certification Scheme for Auditors of Management Chapter 11
Systems
1530 – 1545 Tea Break
1545 – 1600  TRP
« Course Summary & Preparation for Examination
 Course Survey
- Conclusion of 3 days training program against training
Form
objectives
- Briefing of exam format
- Fill up Course Survey Form by respective delegates
1600 – 1800 Written Examination
1800 END OF TRAINING

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Note 1: Tutors shall refer to the Session Plan in the Tutors guide, Training Realization Planning & all the applicable sample
outputs & supplement documents (note: specified in the respective syndicate exercises for all Syndicate Work
Activities).
Note 2: All delegates shall refer to the Training Notes, ISO Standards, applicable sample outputs &supplement documents,
specimen paper and any additional notes provided during the training & examination (closed book) to maximize
learning objectives.
Note 3 : Besides official breaks (lunch & 2 tea breaks), the tutors in-charge shall at their discretion give delegates small
breaks (5~10 mins) in between sessions to meet part of the AL learning objectives.

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