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Note: If the Service Action Allowed LED does not light after an
extended period of time, contact Quantum customer
support.

6 Once you have identified the failed Array/Expansion Module hard

drive sled, continue with Removing the Array/Expansion Module
Hard Drive on page 403.

Identifying an Array/ It may be necessary to remove a hard drive sled in a non-critical fault
Expansion Module Hard (NCF) status as a preventative action and not as a failed hard drive.
Drive in a Non-Critical A drive that posts an Impending Drive Failure error (reported by Self-
Fault (NCF) Status Monitoring, Analysis, Reporting Technology, or SMART) will NOT turn
on the Drive Service Action LED until the failing threshold is crossed.
There are two ways to determine if a hard drive has an impending drive
failure:
• Identify an Impending Drive Failure - Command Line
• Identify an Impending Drive Failure - Santricity

Identify an Impending Drive Failure - Command Line

To view the drive status via the Command Line Interface:
1 Identify the Tray ID and the Sled ID of the hard drive sled you want
to remove. These IDs are required for the CLI command.
2 Connect to the system node (see Connecting to the System Node on
page 67).

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Figure 240 Connecting the

Service Laptop to the Node

Serial port

The command prompt displays.

3 Enter the following CLI command at the command prompt:
$ SMcli QarrayX -c “show allDrives summary;”
Example:
Search for impending drive failures on Qarray1:
$ SMcli Qarray1 -c “show allDrives summary;”
The results will indicate any drives with an “Impending Failure
(reported by drive)” status.
4 Once you have located the drive that needs attention, place the
drive into a failed status (see Failing a Non-Critical Fault (NCF) or
Optimal Hard Drive on page 400).

WARNING: DO NOT follow the procedure for replacing a hard

drive sled in a failed state. A drive with an impending
failure is still in an optimal state and needs to be put
into a failed state before removal. Failure to do this
may cause issues with the DXi8500 system.

Identify an Impending Drive Failure - Santricity

To view the drive status via Santricity:
1 Connect to Santricity (see Connecting to the System Node on
page 67).
2 Type SMclient and press <Enter>.
The Santricity application appears (see Figure 241).

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Figure 241 Santricity

Application

3 Click on the Qarray to view.

The Santricity Array Management appears (see Figure 242).

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Figure 242 Santricity Array

Management

4 In the Physical tab, Santricity displays the drives in the Array

module (Tray 99 on 3TB systems and Tray 85 on 1TB or 2TB systems)
and any additional Expansion modules (Tray 0) in the Qarray. A drive
with an impending failure has a drive status of “Needs Attention”.
Before removing the drive with an impending failure, place the drive
into a failed status (see Failing a Non-Critical Fault (NCF) or Optimal
Hard Drive on page 400).

Failing a Non-Critical A drive in Non-Critical Fault (NCF) or Optimal status must be put into a
Fault (NCF) or Optimal failed state before removal.
Hard Drive • Failing a Drive - Command Line
• Failing a Drive - Santricity

Failing a Drive - Command Line

To fail a drive via the Command Line Interface:
1 Connect to the system node (see Connecting to the System Node on
page 67).

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The command prompt displays.

2 Enter the following CLI command at the command prompt:

Note: Refer to Table 79 and Figure 234 for location and

designations of the array modules and expansion modules.

$ SMcli Qarray1a -p ‘Qa@Ar39!’ -c "set drive [TrayID,SledID]

operationalState=failed;”
Example for TrayID = 85 and drive sled = 09:
$ SMcli Qarray1a -p ‘Qa@Ar39!’ -c "set drive [85,9]
operationalState=failed;”
3 Once this command is executed, the Service Action Allowed LED
will light (see Figure 239).
4 Remove and replace the failed drive (see Removing the Array/
Expansion Module Hard Drive on page 403).

Failing a Drive - Santricity

To fail a drive via Santricity:
1 Connect to the Santricity (see Connecting to the System Node on
page 67).
2 Type SMclient and press <Enter>.
The Santricity application appears (see Figure 241).
3 Click on the Qarray to view.
The Santricity Array Management appears (see Figure 242).
4 In the Physical tab, Santricity displays all drives in the Array module
(Tray 99) and any Expansion modules (Tray 0). Click on the drive to
be failed.
5 Click on the Advanced menu option. Use the keyboard arrow keys
to select Recovery > Fail Drive (see Figure 243).

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Figure 243 Santricity Drive Fail

The Confirm Fail Drive dialog box opens (see Figure 244).

Figure 244 Confirm Fail Drive

6 Type “Yes” in the field provided.

7 Click OK.
The Enter Password dialog box opens (see Figure 245).

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Figure 245 Enter Array

Password

8 Enter the array password (Qa@Ar39!).

9 Click OK. The selected drive goes into a failed status.
10 Once the drive fails, the Service Action Allowed LED will light (see
Figure 239).
11 Remove and replace the failed drive (see Removing the Array/
Expansion Module Hard Drive on page 403).

Removing the Array/ To remove hard drive sled from a DXi8500 Array module (RBOD) or
Expansion Module Hard Expansion module (EBOD):
Drive
WARNING: DO NOT replace a drive until determining its status. A
drive with an impending failure or in optimal status needs
to be put into a failed state before removal. Failure to do
this may cause issues with the DXi8500 system (see
Failing a Non-Critical Fault (NCF) or Optimal Hard Drive on
page 400).

1 Unpack the replacement drive.

Caution: Bumping a drive against another surface might

damage the drive mechanism or connectors. To prevent
damage when removing or installing a drive, always
place your hand under the drive to support its weight.

2 Ensure that the drive rebuild from the Failed hard drive to the Hot
Spare has completed. If you are looking at the array, you will notice

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the flashing LED between the Failed hard drive and the Hot Spare
has stopped.
On the remote management console, go to the Status > Hardware
> Details > Common > Storage Arrays > Qarray# > Drives page
(see Figure 232) and it will show the Hot Spare as a HotSpare.
3 Press the release button, lift the hard drive handle, and remove the
failed hard drive sled (see Figure 246 and Figure 247).

Caution: If the system currently has a failed hard drive, do

NOT remove another hard drive that has NOT failed.
Removing a good drive when the system already has
experienced a drive failure may result in failure of the
entire volume. Under normal operating conditions, a
hard drive should only be removed if it has failed. If
you accidentally remove a good drive when the system
has experienced a drive failure, contact Quantum
Advanced Solutions Product Support (ASPS) to
determine if a rebuild is required or if data loss
occurred. If you are unsure of which drive to remove in
case of a hard drive failure, contact Quantum ASPS for
further instructions.

Note: If a drive is accidentally removed do not reinsert. Call

Quantum Technical Support.

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Figure 246 Replacing the

Array/Expansion Hard Drive
Sled (1TB and 2TB)

Hard drive handle

Hard drive sled

Release button

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Figure 247 Replacing the

Array/Expansion Hard Drive
Sled (3TB)

Hard drive handle

Release button

Hard drive sled

4 Wait 5 minutes for the system to recognize that the drive has been
removed. On the GUI, the Status > Hardware > Details >
Common > Storage Arrays > Qarray# > Drives page (see
Figure 232) will show the Failed drive as Missing. Check the
DXi8500 GUI to see if a service ticket has been received detecting
the drive as removed.

Installing a To install the replacement hard drive in a DXi8500 Array module (RBOD)
Replacement Array/ or Expansion module (EBOD):
Expansion Module Hard
Drive Caution: When installing a hard drive, ensure that the adjacent
drives are fully installed. Inserting a hard-drive carrier and
attempting to lock its handle next to a partially installed
carrier can damage the partially installed carrier's shield
spring and make it unusable.

1 With the latch fully extended, slide the new drive into the empty slot
until it stops.

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2 Push down on the hard drive latch to fully secure the drive.
As the drive spins up, the drive Fault light might blink intermittently.
A blinking Active light indicates that data is being restored to the
new drive.
3 Based on the status of the drive Active and drive Fault lights,
choose one of the following actions:
• The drive Active light is on and the drive Fault light is off – the
hard drive sled replacement is successful.
• The drive Active light is off – The hard drive sled might be
installed incorrectly. Remove the sled, wait 5 minutes, and then
reinstall it.
• The drive Fault light is on – The new drive might be defective or
might be running with unsupported firmware. Replace the drive
with a new hard drive sled.
4 Ensure that the LEDs on the RAID/storage controllers are green. If
the Service Action LEDs are still lit, contact Quantum customer
support.

Note: If the Drive Active LED is blinking rapidly for both the
replaced drive and drive in drive sled/slot 1, a copyback
operation from the hot spare to the replacement drive has
started.

5 Run the Factory Detect Hardware script from the service menu.

Running Factory Detect Hardware

After you have replaced the RAID/JBOD hard drive, you must run the
Factory Detect Hardware script from the service menu. Before running
Factory Detect Hardware make sure the New drive is rebuilding from the
Hot Spare and has been running for at least 5 minutes. If looking at the
array, you will notice the flashing LED between the New drive and Hot
Spare is flashing.
On the GUI, the Status > Hardware > Details > Common > Storage
Arrays > Qarray# > Drives page will show the Hot Spare as HotSpare
Copyback. This adds the hardware serial numbers to the system
configuration. Refer to Factory Detect Hardware on page 81 for more
information.

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The Array/Expansion Module hard drive sled replacement procedure is

complete.

Replacing a Global Hot The procedure for replacing a failed global hot spare drive is different
Spare Drive from replacing a normal hard drive that is part of a RAID set.
• 1TB and 2TB Systems - The global hot spares are always located in
the far left slots when viewing the array from the front (see Figure
248).
• 3TB Systems - The global hot spares are always located in all slots
of the top row and the far left slot of the middle row when viewing
the array from the front (see Figure 249).

Figure 248 Global Hot Spare Global hot spare

Drives (1TB and 2TB)

Figure 249 Global Hot Spare Global Hot Spares

Drives (3TB)

Drive 1 Drive 2 Drive 3 Drive 4

Drive 5 Drive 6 Drive 7 Drive 8

Drive 9 Drive 10 Drive 11 Drive 12

Replacing the global hot spare consists of the following steps:

• Replacing the Global Hot Spare
• Bringing the Array to an Optimal Status

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Replacing the Global Hot Spare

To replace the global hot spare drive:
1 Unpack the replacement drive.

Caution: Bumping a drive against another surface might

damage the drive mechanism or connectors. To prevent
damage when removing or installing a drive, always
place your hand under the drive to support its weight.

2 Press the Release button, lift the hard drive handle, and remove the
global hot spare drive sled (see Figure 250).

Caution: Do NOT remove a hard drive that has NOT failed.

Removing a good drive could cause the entire volume
to fail. Only remove a hard drive that has failed.

Note: If a drive is accidentally removed, do not reinsert. Call

Quantum Technical Support.

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Figure 250 Replacing the

Array/Expansion Global Hot
Spare Drive (1TB and 2TB)

Hard drive latch

Hard drive sled

Release button

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Figure 251 Replacing the Array

Global Hot Spare Hard Drive
Sled (3TB)

Hard drive handle

Release button

Hard drive sled

3 Wait at least 60 seconds for the system to recognize that the drive
has been removed. To verify that the drive has been recognized as
removed, access the DXi8500 GUI and check to see if a service ticket
has been received detecting the drive as removed.
4 With the latch fully extended, slide the new drive into the empty slot
until it stops.
5 Push down on the hard drive latch to fully secure the drive.
The drive will spin up with the drive Active light on and the drive
Fault light off. The global hot spare has been detected as a Good
drive, but was not assigned to the RAID set.
This appears as though the hard drive sled replacement is
successful, HOWEVER, you must complete the CLI command in
Bringing the Array to an Optimal Status on page 412 to assign the
global hot spare to the RAID set and bring the array to an optimal
state.

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Bringing the Array to an Optimal Status

After the global hot spare drive has been replaced, you must execute a
CLI command to bring the array back into an optimal state.
1 Identify the Tray ID and the Sled ID of the global hot spare drive.
These IDs are required for the CLI command.
2 Connect to the system node (see Connecting to the System Node on
page 67).
The command prompt displays.
3 Type the following CLI command:
SMcli -n Qarray1a -p 'Qa@Ar39!' -c "set drive [TrayID,SledID]
hotSpare=true;"
Example for TrayID = 85 and drive sled = 01: SMcli -n Qarray1a
-p 'Qa@Ar39!' -c "set drive [85,1] hotSpare=true;"
After executing the CLI command, the global hot spare is assigned
to the RAID set and the system goes into an optimal state.
4 Run the Factory Detect Hardware script from the service menu.

Running Factory Detect After you have replaced the Array/Expansion module hard drive, you
Hardware must run the Factory Detect Hardware script from the service menu.
Before running Factory Detect Hardware make sure the New drive is
rebuilding from the Hot Spare and has been running for 5 minutes. If
looking at the array you will notice the flashing LED between the New
drive and Hot Spare is flashing.
On the GUI, the Status > Hardware > Details > Common > Storage
Arrays > Qarray# > Drives page will show the Hot Spare as HotSpare
Copyback. This adds the hardware serial numbers to the system
configuration. Refer to Factory Detect Hardware on page 81 for more
information.
The Array/Expansion Module hard drive sled replacement procedure is
complete.

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