A.

SANTHA KUMAR

Mob: +91 9884411982/9711763208 (India) E-Mail: [email protected]

[email protected]
DOB : 21- Oct - 1982

ACADEMICS

B. Com (Bachelors in Commerce) Badruka College of Commerce and Arts Year of passing
Osmania University, Hyderabad 2004
HSC 12th STD Kendriya Vidyalaya (C.B.S.E), Delhi. 2001
Delhi
SSC- 10th STD Kendriya Vidyalaya (C.B.S.E), Delhi. 1999
Delhi.
CAREER CONSPECTUS

TENURE ORGANISATION DESIGNATION

March 2019 – Aug 2019 Dr. M.G.R University Project Lead
Maduravoyal, Chennai

Dec 2017 – Feb 2019 SKILL PLAN PVT LTD Tally Product Trainer Specialist
Mount Road , Chennai

June 2016 – July 2017 HDFC Bank Ltd Personal Banker

Nungambakkam, Chennai Designation (Deputy Manager)

Nov 2012 – Mar 2016 Aon Hewitt Associates Pvt. Ltd Benefits Operations Administrator
Olympia Tech Park, Guindy Sr. Executive

Oct 2006 – Oct 2012 Sutherland Global Services CCOD- RTA Team for Intuit CG
Chennai – DLP Porur Sr. Executive/MIS Reports Team

EXECUTIVE SUMMARY

 Worked in Dr. M.G.R. University as Project Lead for admission project for 2019 academic year.

 1 year experience as a Product Specialist and Trainer for Tally Accounting Software Trainer.

 1 year experience as a Personal Banker for Retail Banking segment (Sales) in HDFC Bank
(Nungambakkam).

 3 years of experience as Business Process Administrator in payroll processing and document

verification process of pension schemes of US customers in AON Hewitt Associates India Pvt Ltd.

 5 years of experience as Sr. Executive in Management Information System and Operations.

 PROFESSIONAL EXPERIENCE

Company: Dr. M.G.R. University Educational and Research Institute.

Duration: From March 2019 to August 2019 (6 month project)
Designation: Project Leader
Job Responsibilities:

 Handling a Team of forty People who are involved in Admission process for the academic year
2019-2010. Our mission is to increase the admission process for the academic year through sales
calls like making cold calls and run various admission campaigns through SMS and Whatsapp.
 Give Sales Training to resource aligned to the process. - Running various admission campaigns.

_______________________________________________________________________________________
Company: Skill Plan Consultancy Pvt. Ltd.
Duration: From Dec 2017 to Feb 2019
Designation: Tally Product Trainer Specialist cum Human Resource Management
Job Responsibilities:

 Need to train Fresher’s and new Resource aligned to different Partners and Distributors of Tally in
South Zone with Tally Knowledge by way of class room training's and hands on practice on the
usage of Tally Account Software
 Providing Sales and Marketing training's
 Providing Soft skills Training for Telecallers and Telephone Etiquette's Training
 Conducting Job Fairs with different companies in and around Chennai, recruiting new resources and
aligning them to the Partners/ Distributors of Tally.
_______________________________________________________________________________________
Company: HDFC Bank Ltd.
Duration: From June 2016 to Nov 2017
Designation: Personal Banker (Deputy Manager)
Job Responsibilities:
 Handling of HDFC Bank Customers for their Savings Account and other SIP’s and Investments on
a daily basis.
 Resolving HDFC Bank Customer issues related to Financial as well as Non- Financial.
 Meeting HDFC Bank Customers on monthly basis through personal visit and over the
Phone/Email, understanding their needs and providing immediate solution by way of HDFC
products and services.
_______________________________________________________________________________________
Company: Aon Hewitt
Duration: From Nov 2012 to March 2016
Designation: Benefits Operations Administrator
Job Responsibilities:
 Handling a team of 5 members for the payroll administration process.

 Responsible for ensuring that we deliver timely and accurate information to each and every
participant.

 Monitors data file processing and batch job schedules and work with the client to ensure that updates
are made correctly to participant accounts.

 Monitors Direct Billing Payments, HR data files for H&W-related data, Active Payroll files and
Connections files.

_______________________________________________________________________________________

Company: Sutherland Global Services,

Duration: From Oct 2006 to Oct 2012
Designation: Senior Executive/MIS Reports Team

Job Responsibilities:
 Undergone the pilot process from Hewitt Packard with the SME and was training the team members
in the relative processes.

 Leading a team of five members for the Intuit process for Customer Services.

 Responsible to have a strong knowledge on various Products of HP and Intuit to maintain the sales
targets.

 Responsible for providing all new updates to the team members in respect of product and process.

 Follow up and help resolve any escalation queries from customer end which are not resolved from
the agents.

 Have been highly appreciated and acknowledged by the onshore team for the understanding of the
process, systems and requirements within the offshore training phase.
 COMPUTER PROFICIENCY

Diploma in Advance Software Technologies: eD.A.S.T Certificate

Institute - C.M.C (Computer Maintenance Centre) Hyderabad
Grade - A+
Batch - 2001-2002

Skill Sets:
Languages - C, C++, Visual Basic 6.0 & Java
Database - SQL & Oracle
Web Applications - HTML
Operating Systems - Windows

Projects:
Title - Andhra Pradesh Tourism and Restaurant Billing
Platform - HTML, C and C++
Duration - 3 Months

HARDWARE PROFICIENCY

Advance Training in System Engineering : A.T.S.E Certificate

Institute : Apollo Computer Education Ltd. Chennai
Grade : A+
Batch : 2012

TALLY ERP.9 PROFICIENCY

Diploma in Business Accounting Application: DBAA Certificate in TallyERP.9&GST (Goods & Services Tax)
Institute : Genesis, T.Nagar, Chennai
Grade : A Grade
Batch : Oct 2017 – Dec 2017
 PERSONAL INFORMATION

Father’s Name : Mr. M. Anthony

Mothers Name : Mrs. A. Selvi

Date of Birth : Oct 21, 1982

Age : 36 Years

Current Address : Door No 126, Venus Vihar,

4th Cross Street, Kumaran Nagar
Kolathur, Chennai,
Tamil Nadu PIN 600082

Nationality : Indian

Typing Skills : Typing Speed 35-40 w/m

Hobbies : Reading Books, Listening Music & Painting

Languages Known : English, Hindi, Tamil and Telugu

DECLARATION:

I declare that the information given above are true to the best of my knowledge and assure that I shall discharge
My duties to the utmost satisfaction of my superiors.

Place : Chennai

Date : (A SANTHA KUMAR)