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Reset Security Passwords in IP Office

This document provides instructions for resetting security passwords in an IP Office system to their default values. It describes using the DTE maintenance port on the back of the IP Office unit along with terminal emulation software. The procedure involves pressing ESC at startup, entering commands like "at" and "at-securityresetall" followed by the MAC address. This resets all passwords to defaults listed, including for the Administrator, Manager, Operator and other default accounts.

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Fabio Braceiro
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111 views2 pages

Reset Security Passwords in IP Office

This document provides instructions for resetting security passwords in an IP Office system to their default values. It describes using the DTE maintenance port on the back of the IP Office unit along with terminal emulation software. The procedure involves pressing ESC at startup, entering commands like "at" and "at-securityresetall" followed by the MAC address. This resets all passwords to defaults listed, including for the Administrator, Manager, Operator and other default accounts.

Uploaded by

Fabio Braceiro
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Reset Security Passwords in IP Office

ipofficeassistance.com/reset-security-passwords-in-ip-office/

Assist June 19,


2014

Passwords can be reset to default values via the RS232 (DTE) Maintenance port on the
back of the IP Office.

DTE Port Settings:

Access to the DTE port requires a (straight) serial cable between your PC/Laptop
and the IP Office.
Configure PuTTY, HyperTerminal, etc, for serial as follows: 38,400 – 8 – N – 1 – None
– VT100

Procedure:

Enter the following commands (in bold) when the IPOffice is running normally. (Do no
press ESC during startup!):

Press ESC key...


at
OK
at-securityresetall
Enter "00E007092AD5" to continue (the LAN1 port MAC address is displayed)
00E007092AD5 (enter the number displayed above)
OK
at-debug
Tue 25/2/2014 14:50:48, Hello>reboot

Note: You can reboot the IP Office either from at-debug or the Manager program –
Advanced menu.

After the system reboots, you should be able to login with the default passwords.

Default Service Users:

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Name Password Role Rights Group

Administrator Administrator These are the default accounts used Administrator,


for system configuration using the IP Customer
Office Manager application. Admin, System
Status Group.

Manager Manager Customer


Admin, Manager,
System Status.

Operator Operator Customer


Admin,
Operator,
System Status.

EnhTcpaService EnhTcpaPwd1 This account is used for one-X Portal TCPA Group.
for IP Office connections to the
system.

SCN_Admin This account is used for multiple Administrator


system configuration using the Small Group, System
Community Network Management Status Group.
features.

IPDECTService This account is used for DECT R4 IPDECT Group.


system provisioning via an IP DECT
trunk.

SMGRB5800Admin SMGRB5800Admin This account is used for web based SGMR Admin
configuration services.

secureuser secureuser Security Admin

BusinessPartner BusinessPartner BusinessPartner

service service Maintainer

security securitypwd This account is used for creating Maintainer


service Users thru the Manager >
Security settings.

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