Barcode Label Scale

RLS Series User Manual

XIAMEN RONGTA TECHNOLOGY CO.,LTD.

Add: 3F/E Building, Gaoqi Industrial Area Gaoqi Beisan Road Dianqian Huli Xiamen, China
Tel: 0592-5666129 Fax：0592-5659169
Service hot-line：400-800-0596
Website: www.rongtatech.com
 Contents
INTRODUCTION..........................................................................................................1
1. THE LABEL SCALE’S SPECIFICATION...............................................................2
2. STANDARD EQUIPMENT......................................................................................2
3. FEATURES SUMMARY...........................................................................................3
3.1 Unique and powerful network..........................................................................3
3.2 Usage is easy to learn.......................................................................................3
3.3 Advanced functions and durable quality..........................................................3
4. OVERALL APPEARANCE......................................................................................4
4.1 Installation........................................................................................................4
4.2 The installation of the thermal label paper.......................................................5
4.3 Keyboard..........................................................................................................6
4.4 Description of label paper................................................................................7
5. OVERALL APPEARANCE......................................................................................7
6. COMMON EASY-TO -USE OPERATIONS............................................................8
6.1 Switch on and off.............................................................................................8
6.2 Weighing and pricing.......................................................................................9
6.3 Peeling/Tare operation......................................................................................9
6.4 Discount.........................................................................................................10
6.5 Rate changing.................................................................................................10
6.5.1 Permanent changes in the price...........................................................10
6.5.2 One-time price change........................................................................10
6.6 Select weight unit...........................................................................................11
6.7 Accounting by number or quantity.................................................................11
6.8 Price label printing.........................................................................................11
6.9 Quick copy.....................................................................................................11
6.10 Automatic fast packaging.............................................................................12
6.11 Operation button in common use.................................................................12
7. WIRELESS LABEL SCALE SETTING INSTRUCTION......................................12
7.1 Network connection mode.............................................................................12
7.2 Router set up..................................................................................................12
7.3 Label Scale Setting.........................................................................................13
7.4 Computer RLS1000 software settings...........................................................13
8. FUNCTION SETTING............................................................................................13
8.1 Input settings of single item...........................................................................13
8.2 System set up..................................................................................................14
8.3 Lock................................................................................................................15
9. TROUBLESHOOTING...........................................................................................15
9.1 Scales crash....................................................................................................15
9.2 Print related issues..........................................................................................16
9.3 The key issues................................................................................................17
 9.4 Weigh problem...............................................................................................18
9.5 Communication problem................................................................................18
9.6 Display problem.............................................................................................19
9.7 Error code.......................................................................................................19
9.8 Other problems...............................................................................................19
10. The acceleration of gravity revised table...............................................................21
 Introduction
Thank you for choosing our Label scale RLS. In order to operate RLS correctly, User manual is detailed in
function and operation method of RLS , which help user with doubt quickly when come up against mechanical fault
.
Rongta research, develop, produce and sale RLS independently, which is high-performance barcode label
scale.
RLS is the best choice for user in label printing business line with fashional appearance, power function and
high durable, which make RLS more popular in store ,fresh food supermarket ,farmers market and so on.

Note : this product information are subject to change without prior notice.
This information is for reference only. In addition to China's existing laws and regulations, the company does not
undertake any due to the direct or indirect losses caused by use of this information.
The company reserves the final interpretation.

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1. The Label scale’s specification
 The Weighing range and accuracy.
RLS1000/RLS1000A RLS1100/RLS1100A
Max weight: 15kg Max weight: 30kg
Min weight: 100g Min weight: 100g
0kg to 6kg * 0.002kg (e=2g) 0kg to 15kg * 0.005kg (e=5g)
6kg to 15kg * 0.005kg (e=5g) 15kg to 30kg * 0.010kg (e=10g)

 The accuracy grade:

Ⅲ
 OIML: R76/2006-NL1-16.53
 Test specifications: OIML R 76-1(2006) and EN 45501:2015
 Resolution:
Input sensitivity: greater than or equal to 50u V/D
zero-point adjustment range: ±60MV
temperature coefficient: ±0.0012%CTYP
[Zero] ±(0.2μV+0.0008% of Dead Load)/℃TYP
Nonlinearity: 0.01%F.S.
A/D resolution: Max 30000 resolution
Display resolution: 1/3000
A/D conversion rate: 6 times/second
 LCD display board:
Info/weight: 5byte(APHA)
simple lattice: 8 byte
Total lattice: 8byte
Unit of weight: g. kg.
 Regular:
Power supply: AC100-240V, 50/60Hz
Power consumption: Standby 3W, line printing 30W
operating temperature: 0 ℃-40 ℃
physical appearance: Length 437mm  width372mm  high 523mm

2. Standard Equipment
a. Host
b. Tray
c. Display group(A liquid crystal display, display bar, the four screws)
d. Thermal label paper
e. One fuses
f. User manual
g. Serial cable
h. Power cable

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3. Features Summary
3.1 Unique and powerful network
a. Use the Ethernet interface technology and the data transfer rate has been improved drastically
3.2 Usage is easy to learn
a. Operate the PLU by single bond to make fast sales, and the front desk staff could use it without training.
b. 112 direct buttons and 224 hot buttons can be set up, and the common goods can be specified to hot buttons
mostly.
3.3 Advanced functions and durable quality.
a. The under machine program can be upgraded by PC, the program will be the latest version and the function
would be the most perfect forever.
b. The design of the Printer structure is exquisite, is not easy to roll the paper.
c. Barcode rotation could extend the lifetime of the print head, and the printer mechanism could be adjusted
according to the paper’s sensitivity.
d. Having the function of weighing and pricing for the various packages, along with special designed barcode
printing.
e. Function: It can use a few goods to make up to platter, fruit basket, etc.
f. Each PLU could be set to multiple tags.
g. Each PLU could be used by separated barcode encoding formats, which could solve the encoding problem
from distribution and consignment sales.
h. Each PLU could use separated units.
i. The unit of quantity could be self defined, such as block, packages, etc
j. PLU has abundant information, Including barcode format, fresh code, package type, information provision,
etc.
k. Rotational printing the whole label.
l. Support Ean-8, Ean-13 and 18 code, completely solving the problem of fresh commodities code.
m. Unique bar code type to manage the fresh commodities by batch

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4. Overall Appearance
4.1 Installation

a. Connect air fittings b. put the air fittings inside c. Install the dispaly bar
the display bar and put the tray

Put the level tool under the tray.

Adjust the feet to make the level

tool inside the little circle

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4.2 The installation of the thermal label paper

a. Open the side panel b. Take out the printer

printer

c. Open the print head d. Remove first few labels, and then loading
the roll

e. Thread the front of new label roll through the filter

plate and wrap in pick-up clamp ,and close the f. Press [] button to roll the label paper
printing head (As shown in the figure)

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 g. Put the printer back to the host printer h. Close the side cover of the printer

4.3 Keyboard
Press []、[] button to adjust label position and long press [] button to align paper, there are old and
new keyboards as below:

Old

New
●Differences of new and old keypad
Layout: Several keys of Number and Function make the related adjustments
Function:The new keyboard Deletes the function of unwinding key ,which is instead by the function of internet test
and printing by total price of single commodity
●Switch of new and old keypad
New and old keypad d can switch in the hardware option of upper computer software ‘s function setting ( 0-255:
bit0−>ESC first , then Print , 1−> no ESC ; Bit1:0−>old keypad , 1−>new keypad ; Bit2:0−>long screen ,
1−>square screen .)
Table: Hardware options parameter settings

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 Hardware options Parameter settings
long screen、old keypad、ESC first 0000 0000 0
long screen、old keypad、no ESC 0000 0001 1
long screen、new keypad、ESC first 0000 0010 2
long screen、new keypad、no ESC 0000 0011 3
square screen、old keypad、ESC first 0000 0100 4
square screen、old keypad、no ESC 0000 0101 5
square screen、new keypad、ESC first 0000 0110 6
square screen、new keypad、no ESC 0000 0111 7

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4.4 Description of label paper
The label which is used at RONGTA Label Scale is: Thermal Seam Marking
Label. As shown below:
Height ： 60mm ， width ： (30~60)mm ， Max outside diameter:
100mm，Minimun inner diameter： 40mm。
AS shown in the right:

5. Overall Appearance
Long Screen:

Front Left

Bottom Right

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Square Screen:

Front Left

Bottom Right

6. Common easy-to -use operations

6.1 Switch on and off
Hard disk switch on/turn on: After connecting power supply, switch on the power button at the bottom of the
scale. After the screen shows one by one the information of edition No., IP address, self-test countdown “0 、1、2、
……8”， the scale enter into sale pattern.

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Attention: under self-test situation, please do not press any button and make sure nothing is on the scale,
otherwise it can’t work normally.
Soft disk switch on/off: Please switch on the power button, then press the button [ON/OFF] for 2 seconds.
6.2 Weighing and pricing
There are three methods for weighing and pricing. If the PLU information has been downloaded from PC or
edited in the scale in advance, take the Method 1 and Method 2. If not, take the Method 3.
1. Under the “automatic printing” situation, once the weight is stable system will print label, if the weight and unit
price is not zero showed.
2. When the “AUTO” arrow lights on screen , it means the system is in the state of auto printing .Press the [AUTO
PRN]can switch the state .( You can set whether to auto print or not when starting in the [SETTING] , the
operation is according to the 7.2 system setting .
3. If nothing is on the scale tray or pressing the “zero” button even something on the tray and the light “zero point”
is on, it means the scale is under zero point condition.
4. The following operations, including peeling, pricing with piece, discount and changing price, are based on
automatic printing. If the scale is not under automatic printing condition (automatic printing light is off), you
need to press the button [PRN/ENTER] for label printing.
Method 1: hotkey operation
Example: sale green onion 2kg. Suppose the hotkey is 1 and the unit price is ￥1.50/kg.
Operation procedure: press the button [ZERO] (if the screen already shows zero, the action can be slipped)

put 2kg green onion on the scale tray press the hotkey 1. Now, the relevant weight, unit price and total amount

will be shown on the screen and the label will be printed. (PS : In the non-auto printing status , you need to press
the key [PRN/ENTER])
 224 hotkeys in total and is changeable and can be printed by control PC.
 The above operation is suitable for hotkey 1-112; as for hot button 113-224, the operation is pressing the button
[PLU] + the corresponding hotkey.
 For easy operation, all the PLU can print the latest illustration. The printing function is set by PC.
Method 2: general operation
Example: sale green onion 2kg. The Fresh Commodity Code is 10 and the unit price is ￥1.50/kg
Operation procedure: press the button [ZERO] (if the screen already shows zero, the action can be slipped),

put 2kg goods on the scale press the button [PLU] input the LF code 10 Press the button [PLU]. Now,

the relevant weight’ unit price, total price will be showed on the screen and the label will be printed.( PS : In the
non-auto printing status , you need to press the key [PRN/ENTER])
Method 3: suitable for not preset PLU
Operation procedure: press the button [ZERO] (if the screen already shows zero, the action can be slipped)

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press the button [UNIT] until the correct pricing unit is be chosen (suppose it is Kg) input the unit price,

e.g.2.0 Put the goods (1Kg supposed) on the scale tray Press the button [PRN/ENTER].

6.3 Peeling/Tare operation

The operation is just suitable for the goods need to be packed, e.g. egg, beans etc. There are two methods used
for the following situation: 1.package and good separated; 2. Package and goods non-separated.
Method 1: suitable for package and good separated
Example: sale one box of apple. Suppose the apple’s unit price is ￥6.0/kg, the hotkey is 05, and the weight is
2.0kg.

Operation procedure: put a container or package box supposed 1.0kg on the scale press the button

[TARE] put on one box of apple press apple’s hotkey 05 after weighting, take off the products

and then press the button [TARE] again for elimination

Method 2: suitable for the tare weight known and the package and goods non-separated
Example: sale one box of apple. The unit price is 6.0/kg, tare weight 1.0kg, and the apple and box weighs
2.0kg in total.
Operation procedure: press the button [ZERO] (if the screen already shows zero, the action can be slipped)

input the tare weight Press the button [TARE] put on one box of apple press the hotkey 05

after weighting, press the button [TARE] again for elimination

6.4 Discount
Discount operation: The discount function can be locked via setting password through PC background server.
Password can be changed through background at any time.
Operation: Discount in proportion
Example: Vegetable is priced at $ 8.0 / kg and 5% off, and vegetable's hotkey is 12.

Procedure: Enter discount 95% on the keypad press button [DISCOUNT] put the vegetables on scale

enter the hotkey 12.( PS : In the non-auto printing status , you need to press the key [PRN/ENTER])

6.5 Rate changing

6.5.1 Permanent changes in the price
There are two methods to change the rates as follows:
Method 1:
Example: Before changing price, apple's price was $4.0 / kg. After price change, apple's price is $3.0 / kg, and
apple’s hotkey is 05.

Procedure: Enter apple hotkey 05 press button [PRICE] type new price $3.0 /kg press button

[PRN/ENTER] start weighting.

Method 2:

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 Example: Before changing price, apple's price was $4.0 / kg. After price change, apple's price is $3.0 / kg, and
fresh code is 15.

Procedure: Press button [PRICE] enter apple code 15 code on the keypad enter new price $3.0 / kg

press button [PRN/ENTER] start weighing

6.5.2 One-time price change

Method 1：One-time price change to sell bags of jujube（Original price is 7.00/kg）。
Example：Sell 10 bags of jujube, One-time change original price to 10.00/kg, hotkey 32, after sales, return to
original price 7.00/kg.

Steps：Input 10 in keypad press [UNIT/X] key Input 30 in keypad Press[NET CHECK /SET

AMT] key press hotkey 32 in keyboard（Note：if not in auto print mode, should press[PRN/ENTER]key）。

Method 2：
Example 1：Before price change，cabbage price is 1.40/kg，One-time change to 2.00/kg。after
change，price return to 1.40/kg，LFcode is 13。

Steps：put 2.000kg cabbage on scale long press[PRICE]key，till one “DI” sound input LFcode 13

in keypad input new price 2.00/kg press[PRN/ENTER]key（after that, can press again hotkey 13，see

the price return to 1.40/kg）

Example 2：Sell 0 price PLU with LFcode
The original price of bag jujube is 0, one-time change to 10.00/kg,after sales, price return to 0.

Steps：put 2.000kg on scale input LFcode 32 in keypad press[PLU]key input price 10.00 元/kg

in keypad press [PRN/ENTER]key

Method 3：temporary operation on weighing PLU

Example：Cabbage’s original price is 1.00/kg, but change to 2.00/kg in night, hotkey is 13, after sales, price
return to 1.00/kg, the weight of one cabbage is 2.000kg。

Steps：put one cabbage on scale input 2.00/kg in keypad press[NET CHECK /SET AMT]key

press hotkey 13 press[PRN/ENTER]key。

6.6 Select weight unit

Procedure: Press button [UNIT/X] more than one second (There will be a setting warning tone) and then press

again select weight unit. For example, choose g as the unit, two seconds without operation, comfirmed by

default , and then Scale display screen will be displayed on g as a unit of weight.
6.7 Accounting by number or quantity
Method 1 for single commodity
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 Type the Unit price of single commodity in the numeric keypad , Press [NET CHECK /SET

AMT] Press the corresponding commodity hot-key in the hot-keys board ( PS: In the non-auto

printing status , you need to press the key [PRN/ENTER])

Method 2 for single commodity

Type the Unit price of single commodity in the numeric keypad , Press [NET CHECK /SET

AMT] Press [PLU] type the corresponding fresh code in the numeric keypad ( PS: In the non-

auto printing status , you need to press the key [PRN/ENTER] )

Method 1 for more than one commodity

Type the Unit price of single commodity in the numeric keypad , Press [NET CHECK /SET AMT]

type the quantity of commodity in the numeric keypad Press [UNIT/X] Press the corresponding

commodity hot-key in the hot-keys board , (PS : In the non-auto printing status , you need to press the key
[PRN/ENTER])
Method 2 for more than one commodity

Type the Unit price of single commodity in the numeric keypad , Press [NET CHECK /SET AMT]

Press [UNIT/X] type the corresponding commodity code in the numeric keypad (PS : In the non-auto printing

status , you need to press the key [PRN/ENTER] )

6.8 Price label printing

This function can be applied to copy the labels with same item and weight.

Procedure: print one label with unit price press button [COPY] and enter the copies number 1 to 9 to print

1 to 9 copies. If a large number copies is need, you can enter number [00], which correspond to 1000 copies

press button [C] to stop printing when the copies is enough.

6.9 Quick copy
Unlimited print is a fast continuous printing function which prints same and un-peeling labels.

Procedure: Put the goods on scale choose the item or enter the price, after printing finished press

button [COPY] and then press button [0] to start the continuous printing. (If need to stop printing, press button
[C].)
6.10 Automatic fast packaging
This function can be applied to high-volume label of similar but different weight of the product.

Procedure: Activate the [AUTO PRN] and [PRI LOCK] function choose a single product or enter a unit

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price put the goods on the scale tray one by one, and the scale will start to print label automatically.

If when to operate fast, recommend to proceed as following procedure.

Procedure: Put item 1 on the scale tray, it will print label automatically put item 2 on and take off item 1

take the label and stick it on item 1, next label will be printed automatically put item 3 on and take off item 2

take the label and stick it on item 2, next label will be printed automatically repeat the procedure, it can

save time.
6.11 Operation button in common use
 Auto Print: Switch to automatic print, otherwise need to press button [PRN / ENTER] to print
 Charge unit: Press button [UNIT] 2 seconds to switch charge unit $/Kg or $/g.
 Price Locking: Press button [PRI LOCK] to continuously print label of same product (product name will not
disappear). Press again to unlock.

 Price change: Press any hotkey press button [PRICE] and input price.

 Discount: Enter the discount rate (e.g.: enter 80 for 80% discount) and press button [DISCOUNT] to calculate

Enter hotkey of the goods put good on the scale and start printing

 Fresh Commodity code printing: put the goods on scale press button [PLU] and enter the Fresh Code 100

xxx(xxx means 1~174, can be increased)

 Zero: press button [ZERO] to make zero of all the data.

 Peeling/Tare: weight the tare and press button [TARE] put goods on the scale enter corresponding

hotkey after printing, press button [TARE] to clear the tare weight.

 Clear: this button commonly used to clear the unit price and abnormal screen or an error message to keep the
normal running of the system.
 Setting: press button [SETTING] 2 seconds to enter Setting interface, where you can reset basic setting and
parameters of the printer and scale.
Note: when wrong operation cause system crash, need to restart the scale.

7. Wireless Label Scale Setting Instruction

7.1 Network connection mode

Computer Router Wireless cnnection WIFI Label Scale

Ethernet wired connection

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7.2 Router set up
1. Set the SSID name of the router (No more than 15 characters)
2. set the type of router’s authentication, encryption algorithm, password,
Encryption type set as : WPA2-PSK
Encryption algorithm set as: AES
Password: no more than 15 characters
7.3 Label Scale Setting
1. Long press the set button, enter the settings menu
2. Select IP settings, set the IP address of the label scale (And need to be same network of routers which is the same
IP address)
3. Select “SET WiFi” menu
4. Enter the SSID WIFI set menu: input router’s SSID Name
5. Enter the “WiFi password mode” select menu: select the WPA2-PSK/AES option (need to be same as router
encryption type)
6. Enter the "WiFi password" setting menu, enter the router password (the router password)
7. After finish settings and restart the label scale, computer and label scale can be wireless communications
7.4 Computer RLS1000 software settings
Set label scale corresponding to the IP address, after setting, Use software’s “test network” icon for network
testing, then connectivity can be normal communication, if it’s failure, please check and make sure PC’s IP address
is in the same segment

8. Function setting
 This function can be locked with a password. Password can be set and reset through PC.
8.1 Input settings of single item
Step One: press button [PLU] until screen shows "single item edit" to enter the edit mode.
Step Two: Type 6 digits of fresh commodity code and press button [PRN/ENTER] to confirm. When the screen
shows "Product Name", enter price. (Meanwhile, can press [][] button to select the needed item, or enter
corresponding letter shown in below sheet, if enter “N” means to edit item name.)
 N single item name: You can use the keyboard to enter the name of a single item, up to 36 digits.
 L single item Fresh Commodity code: Enter fresh commodity code within 6-digit.
 C single item Model: Enter Item No. within 10 digits.
 P Price: Enter the unit price of goods no more than 7 digits.
 U charge unit: Use button [] [] to select g or Kg.
 F Expiration: enter expiration date between 0~365.
 T Tare: Input tare weight within maximum.
 B Bar Code Type: Select the barcode type from 0-99.
 D department code: Enter the department code within 0-99.
 W Package weight: Enter PLU packaging weight.
 Y Package Type: Select packaging type with the left and right buttons (0: Normal, 1: fixed weight, 2: fixed
price, 3: fixed weight & price).
 E: Package Tolerance: (0-20%).
 M Information 1: input selected information code (0-197).

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 G Information 2: input selected information code (0-197).
 I single item’s label setting: 8 bits, 0: A0,1: A1,2: B0, 3: B1,4: C0,5: C1,6: D0,7: D1.
 R discount setting: (- 10 ~ -125) (- 10 ~ -1) corresponding to discount of type 10-1. (1 ~ 125) corresponding to
a percentage discount.
 V Chinese price unit setting (PCS TYPE).
 S Save for changes.
 H Hotkey setting: Up to three numbers, while preserving the changes of PLU.
8.2 System set up
 That operation can be lock by password. The password is set in PC and can be change at anytime.
Step 1: press [set] key and hold on 3s to enter system setting status.
Step 2: press []/[] or direct number key accordingly to select item.
Step 3: press [PRN/ENTER] key to confirm.
Special note: In menu, 0=not, 1=yes, if others, will note.
Set menu items as below:
 @ IP address: set IP address of label scale.
 D print denisty set: press []/[] to select 0~7,from low to high, total 8 levels.
 V print speed set: press []/[] to select 0~7, from low to high, total 8 levels.
 S select paper type: press []/[] to select 0~3, total 4 types: 0:label,1:label,no recycle, 3:bottomless label.
 A paper position fine-tuning: press []/[] to select -8~+8 , total 17 offset, adjust to most suitable starting
postion.
 T date adjusting；set current date and time.
 N date format: set date format 0：DDMMYY，1：MMDDYY，2：YYMMDD.
 []/[] whether to print weight unit: select to print weight unit or not.
 []/[] whether to print price unit: select to print price unit or not.
 J decimal digits in unit price: set decimal digits in unit price.
 []/[] set default barcode type: set barcode type(0~99, the details refer to appendix two in software user
manual).
 X total price precision: set total price precision(1：N.N0，2：N.NN，3：N.N).
 []/[]total price carry set: set carry value(for example round, that is 5).
 W print time: set print time or not(time format is hour and minute).
 Y year digits: set year format(0：YY，1：YYYY)。
 G use after discount price or not: set barcode to print after discount price or not.
 []/[] display items in weight field: set 0:weight, 1；quantity.
 Q print delete line mark: set 0: print, 1: not.
 []/[] select barcode width: 0: wide, 1: narrow.
 E The supplementary of default information 1 :0 means not default information1.
 F The supplementary of default information 2 :0 means not default information2.
 []/[] discount goods belong to special department: setting if discount goods belong to special department or
not.
 []/[] IP setting on the host machine: using this scale as the host machine to set IP address, to connect other
scales.
 P statistics function mode: Choosing “yes” or “not ” to open statistics function mode for sales goods

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 []/[] running account overflowing alarm:Alarming or not when the running account overflow.
 []/[] summation printing: print summation label, total amount/total quantity/quantity of total label(clicking
twice (set)to set)
 []/[] sum all quantity of single goods’ label:print all information of all sales goods((clicking twice (set)to
set))
 []/[] clear all the summation data:clean up all the summation data((clicking twice (set)to set))
 []/[] fine tuning of the exit paper position:setting the quantity of exit paper:0-36
 []/[] printing self test page or not: printing self test page or not
 []/[] auto printing: setting default auto printing when it open or not.
8.3 Lock
SETTING, PLU, DISCOUNT, PRICE, and TARE functions can be locked via pass code. Passcode of each function
is independent, which can be set via pc software then download to each scale, and it can be change at any time.
more details please check the security item in the function setting II which is in the software operating instructions
as the attached CD.
 Open (before shutdown by software, Function after opening is always valid)

Open choose the function you would like to open, eg:

Open “SETTING” function

Click [SETTING] key for 2 seconds to come into the system setting status, system remind that enter pass
code, it means that entering the pass code which is set via pc software
Open “PLU” function
Click [PLU] key for 2 seconds to come into the PLU editing status, system remind that enter pass code, it
means that entering the pass code which is set via pc software
Open “DISCOUNT” function
Click [DISCOUNT] key for 2 seconds to come into the discount status, system remind that enter pass code, it
means that entering the pass code which is set via pc software
Open “PRICE” function
Click [PRICE] key for 2 seconds to come into the price setting status, system remind that enter pass code, it
means that entering the pass code which is set via pc software
Open “TARE” function
Click [TARE] key for 2 seconds to come into the tare setting status, system remind that enter pass code, it
means that entering the pass code which is set via pc software
 Restored lock

Click [ON/OFF] key for 2 seconds to turn off the scale click [ON/OFF] to turn on the scale.

9. Troubleshooting
9.1 Scales crash
 Boot up without any response
Reasons:
a. bad contact between the power plug and socket.

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 b. the power cord is disconnected
c. Filtering group Fuse is disconnected.
d. Transformer is broken.
e. Motherboard is broken.
Solutions: use multimeter to check them one by one, use method of exclusion to find the solution.
 Boot up without any sound, No display, Backlit.
Reasons: the spark generated by the power plug impact the program.
Solutions: Replace the Motherboard, reset the number, and download all the files.
 Boot up without any sound, display “Update”
Reasons:
a. Program downloads error
b. misoperation during the downloading of the program (such as halfway power outage)
Solutions:
a. downloads the right program again; the scale with Ethernet interface can update the program by
“update” option, the scale without Ethernet interface have to update the program after revise the
scale number to “78343338” and revise the baud rate to 115200.
b. ditto
9.2 Print related issues
 Print a blank label, paper orientation is normal.
Reasons:
Setting label type error. Usually the label type computer download is D0, so label type of label scale
printing should be set D0. Or the printed label is blank.
Solutions:
a. adjust the settings in following key order (on the scale)

[SETTING] Enter the system setting Press hotkey[ L ] Enter the select label type（0：

D0；1：D1） Press [PRN/Enter]

b. It’s also available to adjust software on computer. Open label scale RLS1000, input serial number
of the scale. Change label type to D0 in set function, then carry out function set command.
 Print half or a half label, paper orientation is abnormal.
Reasons:
a. Set paper type detection error.
b. Printer rear photoelectric has slanting direction or is dust.
c. Photovoltaic panels is bad.
d. Photoelectric pair of printer rear photoelectric is bad.
Solutions:
a. adjust the settings in following key order on the scale

[SETTING] Enter the system setting Press hotkey[S ] Enter the select label type（0：

label；1：receipt 2: label, without recycle paper roll） Press [PRN/ENTER]

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 It’s also available to adjust software on computer. Open label scale RLS1000, set paper type to
“Label” in set function, the pass the setting to error scale.
b. Check whether printer rear photoelectric has slanting direction or is dust.
c. If the problem still can’t be solved, consider changing photoelectric pair. It is better to handle this
step by professional person of our company.
 Fuzzy print and it is not black enough
Reasons:
a. printer head has not been fasten well.
b. Thermal head is dirty
c. Print density is too low.
Solutions:
a. Re-fasten the printer head well.
b. Wipe the thermal head with a soft cloth glued alcohol gently
c. Increase print density
 Print a label with half clear and half fuzzy or even blank.
Reasons:
a. printer head has not been fasten well.
b. Thermal head is dirty
c. The print head deformation
Solutions:
a. Re-fasten the printer head well.
b. Wipe the thermal head with a soft cloth glued alcohol gently
c. If the problem still can’t be solved by above method, then cause of the error is the print head
deformation, need to change printer. Bad printer should be handled by professional person of our
company.
Wash the thermal head pictures show:

Rotating orange
Dip in with soft dry cloth
handle to open
to wipe the small amount
the print head
of alcohol thermal head

 Weird character show on label or character can’t be printed out(including Chinese and English)
Reasons:
a. Haven’t download fonts or single-byte character.
b. Font conflict
Solutions:

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 a. Re-download fonts (including single-byte and double-byte character.)
b. Re-select single-byte and double-byte fonts by files/option/label scale fonts, then download
Chinese and English fonts.
9.3 The key issues
 Keys have been ringing, display is normal
Reasons:
a. Line piece of key cause short circuit
b. Sharp object resist the key.
Solutions:
a. Change line piece of the key
b. Move the sharp object.
 Some keys do not ring
Reasons:
a. Ribbon cable of the key hasn’t been inserted properly.
b. The conductive rubber of the key circuit board hasn’t been assemble properly.
c. The key is damaged.
Solutions:
a. Check out key ribbon cable, re-insert properly.
b. Take out and re-assemble the key conductive rubber and the other positioning rubber
c. If the problem still can’t be solved by above method, then maybe the key is damaged, change it.
9.4 Weigh problem
Weigh inaccurately
Reasons:
a. The rubber mat supporting scale pan is touching the top cover.
b. Damp, module aging, or regional differences to make the weigh inaccurately.
c. The load cell damaged due to the overload.
d. Not adjust the Gravitational acceleration.
Solutions:
a. Check the top cover is installed well, or not. If yes, reinstall load cell’s support frame.
b. Leaning the Zero/Full weigh again. Replace the mainboard, AD board, even load cell if the
problem could not be solved.
c. Replace the load cell and support frame.
d. Adjust the Gravitational acceleration
PS: Generally, the scale should be returned back to our company due to the problems of AD board and load
cell.
Zero point instability
Reasons:
a. Environmental impact, such as vibration, wind or strong magnetic interference….
b. Weighing electric circuit gets damp.
c. The wind resistance function has not opened.
d. The leveling mat is not leveling
Solutions:

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 a. Exclude the interference factors
b. Replace the mainboard
c. Open the wind resistance function(set it in function set)
d. Adjust the leveling mat to be leveling.
e. If still not, return back the scale to our company
Unable to weigh
Reasons: Bad mainboard, bad AD board or bad load cell.
Solutions:
a. Replace the mainboard
b. Check the AD board is OK, or not, return back to our company if this problem could not be
solved
9.5 Communication problem
Unable to communicate
Reasons:
a. Communication ports are set up incorrectly
b. The incorrect serial number of scale, or the incorrect IP address.
c. The incorrect connection of interface, or problem on Ethernet cable.
d. The error on power board or mainboard.
Solutions:
a. Confirm the available communication ports
b. Confirm the same serial number in scale and RLS1000, and same IP address in scale and
RLS1000.
c. Please replace mainboard or power board to confirm the error, if there are not the problems
mentioned above.
9.6 Display problem
 No display or display but no characters
Reasons:
a. Display pole is not installed well, result in poor contact with control board.
b. Water in display pole base, cause shorting and corrosion on three-way plate.
c. Display damage
Solutions:
a. Install display pole, lock fixed bolt.
b. Change three-way plate or display pole
c. Change display pole
9.7 Error code
 Er-01： Total Price Over
 Er-02： Label Height Over 90mm
 Er-03： None Label to Be Copy
 Er-04： NO Find Label Gap
 Er-05： Weight Error
 Er-06： The PLU NO Sale Date
 Er-07： Price Can Not Be Zero

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 Er-08： Please Exit Tare Mode
 Er-09： Salesman Err
 Er-10： Please Close Orange Handle
 Er-11： Wrong LFcode or PLU Not Exist
 Er-12： Weight Not Change
 Er-13： NO Paper
 Er-14： -------(Weight Over)
 Er-15： Take Out Label
 Er-16： PLU is not Defined on Hotkey
9.8 Other problems
 Print paper difficultly, paper roll fixed.
Reasons：Maybe the mismatch between paper roll and shaft, or the wrong installation of shaft.
Solutions：It is better to return this printer to factory for reinstallation.
 “KaKa” sound when printing, don’t feed paper(note: if appear this problem, please don't press "print"
button, otherwise may burn out main board)
Reasons:
a. paper installation is not correct, cause paper jam.
b. paper receiving shaft jammed.
c. there is stuff between small gear and big gear.
Solutions:
a. reinstall paper correctly
b. reinstall paper receiving shaft
c. check gear, remove stuff.
● Press PLU hotkey sometimes don't print, but the keyboard response
Reasons:
a. the weight in scale instable
b. don’t download PLU data to scale
c. there is still paper in printer, don’t take away in time.
Solutions:
a. Put scale on flat ground, and adjust the level Angle, keep it in a horizontal position state.
b. download PLU data to scale from PC
c. take away label paper in time.
 The failures listed above involving the handle of mainboard and sensors, the replacement of the print head,
printer, photocell, etc hardwares should return to the company and handled by the professional staffs in
principle.
 Fault can’t be solved as above solutions, should return to the company and handled by professional staffs.
 There is two communication ports in label printing scale, they are RS232 and TCP/IP(Ethernet), RS-232 type
is optional.

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 10. The acceleration of gravity revised table
COUNTRY CITY G(m/sec2) COUNTRY CITY G(m/sec2)
GReece Athens 9.800 Scotland Glasgow 9.816

South Africa Cape town 9.796 Spain Madrid 9.800

Netherlands Amsterdam 9.813 Singapore Singapore 9.781

Norway Oslo 9.815 Argentina Buenos Aires 9.797

New Zealand Auckland,NZ 9.799 UnitedKingdom London,Greenwich 9.812

New Zealand Wellington,NZ 9.801 Australia Melbourne 9.800

Taiwan Taichung 9.789 Australia Sydney 9.797
Taiwan Taiwan 9.788 Italy Milano 9.806
Taiwan Taipei 9.790 Italy Rome 9.803
Denmark Copenhagen 9.815 India Calcutta 9.788
Germany Fankfurt 9.810 Japan Tokyo 9.798
Mexico Mexico City 9.779 Canada Ottawa 9.806
U.S.A Birmingham 9.813 Canada Vancouver,BC 9.809
U.S.A Chicago 9.803 Cuba Havana 9.788
U.S.A Los Angles 9.796 Kuwait Kuwait 9.795
U.S.A New York 9.802 Cyprus Nicosia 9.797
U.S.A San Francisco 9.800 Thailand Bangkok 9.783
U.S.A Washington,DC 9.784 Portugal Lisbon 9.801
Belgium Brussels 9.811 France Paris 9.809
Brazil Rio de Janeiro 9.786 Finland Helsinki 9.819
Sweden Stockholm 9.818 Philippines Manila 9.784
Switzerland Zurich 9.807

 It should be handled by person in our company or dealers if want to adjust acceleration of gravity.

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