FAULT FINDING GUIDE

LIGHT ON LIGHT OFF LIGHT FLASHING

Red Yellow Green Symptom or Reason Remedy

£ Motor does not start. On single phase units:

£ The Motorscope unit does not F Measure the AC voltage between live and earth. This should be
switch on. between 190 and 250 volts.
(no indication lights) F Measure the AC voltage between neutral and earth. This must not
be more than 5 volts.
F Disconnect the power and then measure the resistance of the
primary winding of the transformer on the Motorscope unit.
(±1.5kΩ)
F If the above steps does not reveal the source of the problem, try to
switch the live and neutral wires.

On three phase units:

F Measure the AC voltage between each one of the phases and
earth. This should be ±220 volts.
F Disconnect the power and then measure the resistance of the
primary winding of the transformer on the Motorscope unit.
(±5kΩ)

On Panels:
F Make sure that the on/off switch is working, by measuring its
continuity.

Motor can not start error On single phase units only:

(Motor wires swopped)
F See the Motorscope unit’s installation instructions for the Run,
Start and Common wire definitions.

Phase sequence error On three phase units only:

£ Phase sequence incorrect
£ Phase failure F Swop two incoming phase wires at the isolator.
Voltage error On single phase units:
£ The supply voltage differs more
than 15% from the rated operating F Measure the AC voltage between live and earth. This should be
voltage. between 190 and 250 volts.
i To improve the voltage measurement of the Motorscope unit, the
earth wire must be removed and the neutral and earth terminals of
the Motorscope unit must be bridged.

On three phase units:

F Measure the AC voltage between each one of the phases and
earth. This should be ±220 volts.
i If all of the phase measurements to earth is ±220 volts, the voltage
measurement of the Motorscope unit can be improved by placing
a bridge between the earth and COM terminals of the Motorscope
unit.

NOTE:
l When the supply voltage recovers and stays within the safe limits
for 15 min, normal operation resumes.

Underload F A run-dry condition has occurred and the Motorscope unit will
(restart timer enabled) (Default) automatically attempt to restart the motor after the underload
timer has run out. The timer may be adjusted on the Motorscope
unit.
 FAULT FINDING GUIDE
LIGHT ON LIGHT OFF LIGHT FLASHING

Red Yellow Green Symptom or Reason Remedy

Underload (restart timer disabled) F A run-dry condition has occurred and the Motorscope unit will only
restart after a manual reset (by switching the power off and then
on). The Motorscope unit can be restarted automatically if the
underload restart timer is enabled.

£ Broken shaft or belt F If the Motorscope unit continues to trip in an Underload, even
£ Blocked pump inlet or outlet when the bore-hole’s water level is restored, the pump should be
pulled out and inspected.

Over current On single phase units:

£ The motor has drawn 40% more
current than the calibrated value. F Verify that the correct size motor is fitted to the controller. There
are different controllers for different motor sizes depending on the
amount of current which is drawn under normal running conditions
(as specified by the motor manufacturers).

On three phase units:

F Verify that the resistance over the external current transformer is
correct (refer to the External C.T. Resistor Table on the last page
of this guide).

Overload F The phase angle may be viewed with the Optimizer . A phase
(The phase angle is too small) angle lower than 27 degrees indicates an overloading motor, or a
low voltage at the motor. Verify the current, if that is correct then
verify the wire diameters. Refer to the Cable Diameter Tables on
the last page of this guide.

£ Jammed pump F Measure the current in each one of the wires going to the motor,
£ Damaged motor bearing while the pump is running. If any one of the currents exceeds the
motor’s rated current, it is usually an indication of either a jammed
pump or a damaged motor bearing.

£ A wire to the motor is loose F Verify that all the wires to and from the contactor are securely
£ A wire to the motor is broken fastened.
F Disconnect the motor’s wires from the contactor. Number them 1,
2 and 3. Measure the resistance between 1 and 2, 2 and 3, 1 and
3. If any of these measurements exceeded 300Ω, one of the
cables is broken or most probably has a dry-joint.

£ A starter contact is burned F Disconnect the power cables from the starter contactor. Push the
contactor in and measure the continuity from L1 to T1, L2 to T2
and L3 to T3. If any of these measurements are open-circuit, it is
an indication that the contact is burned.

Overload Restart Delay F Wait for the overload delay timer to run out. The Motorscope will
(Any one of the above reasons for an automatically attempt to restart the motor after 30 min. However,
overload.) if three consecutive overload errors occurred, it will not attempt to
restart the motor again and an overload error will be indicated.

Auxiliary trip F Verify that the peripheral device is active. If so, the Motorscope
£ The state of a peripheral device unit is functioning correctly. The Motorscope unit should
(e.g. float switch, pressure switch, automatically restart the motor once the peripheral device returns
etc.) connected on the AUX port of to its previous state. If the trip occurred during the wrong state of
the controller changed (from open- the peripheral device, the Optimizer may be used to alter the
circuit to closed-circuit or vice- passive state of the peripheral device from “normally closed” to
versa) and thus caused a trip. “normally open” or vice-versa.
F Verify that the wires at the AUX and COM connections are
securely fastened.
i The functionality of the auxiliary input may be tested by placing a
bridge between the AUX and COM terminals of the Motorscope
unit.
 FAULT FINDING GUIDE
LIGHT ON LIGHT OFF LIGHT FLASHING

Red Yellow Green Symptom or Reason Remedy

Motor restart delay F Wait for the T Temp timer to run out. The default time is determined
£ According to the motor by the following formula: TTemp = (CT ratio) x 2 minutes. The TTemp
manufacturers, a certain period of timer may be changed with the Optimizer. The TTemp timer may also
time has to pass between two be disabled, but in doing so you will forfeit all rights on warranty
motor starts to prevent the motor claims, as the motor could then be used outside of its safe
from over-heating. operating conditions.

No Current F Verify that the wires from the Motorscope unit to the motor are
£ No current is measured. properly connected.
F Verify that the contactor pulls in. If the contactor does not pull in,
verify that two different phases are connected over the coil of the
contactor.

£ The current transformer is On three phase units with an external current transformer (C.T.):
connected in the wrong phase
F Ensure that L3 runs through the current transformer.

USEFUL TABLES
EXTERNAL C.T. RESISTOR TABLE
Current Range: 1 - 12 Amp 8 - 24 Amp 20 - 48 Amp 40 - 96 Amp 70 - 192 Amp
Resistor Value: 32 Ohm 16 Ohm 8 Ohm 4 Ohm 2 Ohm
CT Ratio: 1 2 4 8 16

Cable Selection 400V 50Hz

3 Wires 3 Phase 400V
Motor Ratings Metric Cable Size, Square Millimeter. Maximum length in meter
Volts KW 1,5 2,5 4 6 10 16 25 35 50 70 95
400V 0,37 810 1350 2160 3240 5500 8530 - - - - - Maximum submersible
400V 0.55 550 920 1480 2230 3780 5860 8890 - - - - copper cable lengths in
meters from Power Source
400V 0,75 410 680 1090 1640 2780 4330 6570 9010 - - -
to the Motor.
400V 1,1 300 500 810 1210 2060 3200 4850 6640 9220 - -
400V 1,5 220 370 590 880 1500 2340 3560 4890 6830 9230 - This table is intended as a
400V 2,2 150 250 400 600 1030 1600 2440 3350 4680 6340 7990 guide only.
400V 3 110 190 310 460 790 1230 1880 2590 3630 4930 6230 Final values must be
400V 3,7 90 150 240 370 630 980 1490 2050 2870 3900 4920 confirmed with the cable
manufacturer.
400V 4 80 140 230 340 590 920 1390 1910 2670 3600 4520
400V 5,5 - 110 170 260 440 690 1060 1450 2030 2750 3460 All lead out cables must be
400V 7,5 - 80 130 200 340 530 810 1110 1560 2120 2680 submerged.
400V 11 - - 90 130 230 360 550 750 1060 1440 1820 Information was obtained
400V 15 - - - 100 170 270 410 570 800 1080 1370 from Franklin Electric
spreadsheet.
400V 18,5 - - - 80 140 210 330 450 630 860 1090
400V 22 - - - - 120 180 280 380 540 740 930
400V 30 - - - - - 130 210 280 400 540 680
400V 37 - - - - - - 170 230 320 440 550
400V 45 - - - - - - - 180 270 360 460

Cable Selection 230V 50Hz

Single-Phase Motor Maximum Length Copper Cable
Motor Ratings Metric Cable Size, Square Millimeter
Volts KW 2,5 4 6 10 16 25 35 50 70 96 Maximum submersible
copper cable lengths in
230V 0,25 280 450 670 1130 1750 2640 3590 4940 6560 8110
meters from Power Source
230V 0,37 200 320 480 810 1260 1900 2590 3580 4770 5920 to the Motor.
230V 0,56 130 220 320 550 850 1290 1760 2430 3230 4000
230V 0,75 100 170 250 430 670 1010 1380 1910 2550 3160 Cables for submersible
230V 1,1 70 120 180 300 470 710 980 1360 1850 2320 motors must be suitable for
submerged operation and
230V 1,5 60 90 130 230 360 550 760 1060 1440 1820
of adequate size.
230V 2,2 - 60 90 150 230 350 490 680 920 1160

Final values must be confirmed with the cable manufacturer. Information was obtained from Franklin Electric spreadsheet.

i The Cable Diameter Tables are only guidelines and should be verified.