Common Service Portal

(Government of Gujarat)

Digital Gujarat Portal – Citizen User Manual

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1. How Do I Open A Portal?

Go to the URL :- www.digitalgujarat.gov.in

Screen 1.1:- The list of locations of Jan Seva Kendra is displayed on the home
page.
Citizen can select his location and proceed further with Login, Registration or
Service.
A citizen can search his location by directly typing into the textbox (A).

Digital Gujarat – Common Service Portal

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Screen 1.2:- Once the user selects his city / location the Home Page shown in the
following 4 screens will be displayed.

The citizen can view the list of services offered by Digital Gujarat Portal by
Selecting the Services (A), Revenue(B)or Panchayat (C) from the menu.

A B C
h

Digital Gujarat – Common Service Portal

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Digital Gujarat – Common Service Portal

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2. How Do I Login To The Portal?

Screen 2.1:- If you are already registered to this portal you can use the “login” link
(A) from the home page to login and use the services.

Digital Gujarat – Common Service Portal

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Screen 2.1:- When the you click on the login link you will be navigated to the
Login page as displayed in the following screen.

If you are already having a user name and password, which is registered with
us, then enter your credentials and click on “Login” button.(A)
If you are a new user to this portal, then click on “Click For New Registration
(Citizen)” link, it will redirect you to user registration page. (B)

B
A

Digital Gujarat – Common Service Portal

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3. How Do I Register To The Portal?

When you click on the “Click For New Registration (Citizen)” link the you will
be navigated to the Online Registration page as shown in the following screen.

Screen 3.1:- Online Registration

Digital Gujarat – Common Service Portal

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Screen 3.2:- Online Registration page with Citizen details

A
For new user registration, User has to enter all the fields which are mentioned in
above screen shot.
Here all the fields are mandatory fields.
After entering details, click on “Save” button (A) to complete your
registration process.
After completion of first stage registration, you will receive one time
password on your mobile in order to verify your mobile number.

Digital Gujarat – Common Service Portal

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Screen 3.3:- Confirmation Code for mobile number verification

A
B

After you enter the one time password in the text box (A) click on confirm
button (B).
Once you verify your mobile number you can proceed with the second stage of
registration as shown in the following screen.

Digital Gujarat – Common Service Portal

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Screen 3.4:- Online Registration Stage 2.

A
After you enter the other details mentioned in the above screen click on the
“Update Button” (A) to save your information.
On completion of second stage of registration you will be redirected to the
citizen profile page.

Digital Gujarat – Common Service Portal

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Screen 3.5:- Citizen Profile Page.

On the above page you can enter your other details and update your Profile.

Digital Gujarat – Common Service Portal

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4. How Do I Apply To The Service From Digital Gujarat

Portal?
The initial requirement to use the service from Digital Gujarat Portal is that the
user should be registered with the portal.
If you are a registered user then you can login to the portal and click on the
“Request a New Service” link (A) which will take you to the page that shows all
the 29 Services offered by this Common Service Portal.

Screen 4.1:- Citizen Dashboard

Digital Gujarat – Common Service Portal

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Screen 4.2:- Services offered by common service portal

You can apply for any service listed in the above screen.
For Example: Non-Creamy Layer Certificate

Digital Gujarat – Common Service Portal

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When you select the Non-Creamy Layer Service the following screen will be
displayed.
Screen 4.3: List of supportive documents required to apply for the service.

A
To apply for the service click on the “Continue To Service” button (A).

Digital Gujarat – Common Service Portal

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Screen 4.4:- The next screen will show your service ”Request ID” and “Application
No.”

Click on “Continue” button (A).

Screen 4.5:- Here you will enter the details mentioned on the screen and click on
“Next” button (A).

A
Digital Gujarat – Common Service Portal
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Screen 4.6:- Here you will enter the details mentioned on the screen and click on
“Next” button (B).

B C
If you want to edit information from previous page click on “Previous” button
(C).

Digital Gujarat – Common Service Portal

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Screen 4.7:- Screen for uploading the supportive documents for the service.
Here you will have to attach the copy of all the supporting documents
mentioned in the form. For Example:- Residence Proof, Identity Proof, Income
Proof, Caste Proof, Relationship Proof and the user’s photograph.
After uploading the documents successfully you will have to select the
checkbox of declaration (A) and click on the “Submit” button (B) to submit the
application.

A B

Digital Gujarat – Common Service Portal

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Screen 4.8:- Application form of Non-Creamy Layer Certificate.

After successful submission of your application you can take the print of your
application form and proceed further with the online payment.

Digital Gujarat – Common Service Portal

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Screen 4.9:- Payment

There are two payment options:

1) Using E-Wallet
2) Using Gateway
If you select the E-Wallet option the following screen will appear.
Here you will have to click on the “Send OTP” Button (A) in order to make
payment.
A onetime password will be sent on your mobile.

Digital Gujarat – Common Service Portal

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Screen 4.10: Here after entering the one time password click on the “Confirm”
Button (B) to complete the payment process.

Digital Gujarat – Common Service Portal

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5. What is the use of Digital Locker and how can I use it?

Digital Locker is a service that provides a secure dedicated personal electronic

space for storing the documents of citizens.
To use digital locker click on the “Digital Locker” Link (A).

Screen 5.1: Citizen Dashboard

You will be redirected to the digital locker page as shown in the screen 5.2.

Digital Gujarat – Common Service Portal

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Screen 5.2:- Digital Locker Page

B
C
D
E

Here you can upload and store your documents like Identity Proof, Residential
Proof, Birth Proof etc which are needed as the supportive documents to avail
any service from the portal.
To upload the document you will have to first select the type of document
from the “Document Group” Drop down list (A).
Then Select the Document Name from the “Document” Drop down list (B).
Next enter the document number in the “Document No./Certificate No.” text
box ( C).
After that you can select the document using the browse button (D).
Then click on the upload button (E).
Then you have uploaded will be listed in the document list (F).

Digital Gujarat – Common Service Portal

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6. What is the use of E-wallet and how can I use it?

E-wallet is an online payment system other then Payment gateway that you
can use to make payment for the service you want to avail.
To use the E-wallet you will have to visit the Jan Seva Kendra and pay the
amount to the operator to recharge your E-wallet.
After that you can use your E-Wallet for the payment process i.e. when you
pay for the service using your E-Wallet the specific amount will be deducted
from your E-Wallet.
To use E-Wallet Click on the “E-Wallet” link (A).

Screen 6.1: Citizen Dashboard

You will be redirected to the E-Wallet page as shown in the screen 6.2.

Digital Gujarat – Common Service Portal

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Screen 6.2:- E-Wallet Page

A
B

Here you can make payment form the application you have made earlier by
clicking in the “Pay Application Fee” button (A).
You can also see your transaction history by clicking on the “Transaction
History” button (B).

Digital Gujarat – Common Service Portal

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Screen 6.3:- Transaction History Page

A
B C
D

Here you can see the amount available in your E-Wallet (A).
For the transaction history enter the date in “From Date” (B) and “To
Date” (C) text box and then click on the “Show Transaction History”
button.
The transaction history will be displayed as shown in the above screen
(E).

Digital Gujarat – Common Service Portal

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Office Login
(Operator)

Digital Gujarat – Common Service Portal

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1. How Do I Open A Portal?

Open Digital Gujarat portal – https://www.digitalgujarat.gov.in/
Select the city from the list shown in Pop-up window –

Click on Login -> Office Login link. This screen will be displayed.
Enter valid username / password / captcha to login into the portal.

Digital Gujarat – Common Service Portal

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2. How Do I view applications submitted by Citizens?

You will have following number of menus available on the screen –

Under Application category, there are multiple menus.

You can view application entry screen by clicking on “Application Entry” which
consists of basic user fields i.e. Type of certificate, Full name, Address etc.

Digital Gujarat – Common Service Portal

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Please enter the details on behalf the Citizen.

When Citizen visits JSK or nearest ATVT center, verifies the details of citizen.
Once the details are verified, enter the details of application like Name,
surname, Mobile etc.
Also, enter the information related to services like No of days required to
complete the service request, End date of disposal, service type, service name
etc.

Digital Gujarat – Common Service Portal

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3. How do I verify Citizens?

You have to verify the details of a citizen who doesn’t want to enter ADHAAR
details or doesn’t have ADHAAR card.
Citizen needs to visit JSK or ATVT center for verification of his/her profile
details in above case.
You can check the identity proofs for example – EPIC / Ration Card / BPL,
which are physically provided by the citizen.
Citizen has to carry the one of the original identity proof(s) with him/her at
ATVT or JSK center.
Note –
Once operator has verified the details of a citizen, the profile creation
process for the citizen will be completed. Citizen may apply for any services
available on Portal from Internet itself then after.

Similarly operator can send / receive / close / search the applications from
Application Menu, as shown in above snapshots.
Digital Gujarat – Common Service Portal
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4. How do I manage Citizen Applications?

In citizen menu, these are the services available. Select the service as per the
citizen application status.

Select the application from list shown in the table or enter the application
request no. in text box and click on “Show”
Click on “Receive” button to receive the application of Citizen from this menu.

Digital Gujarat – Common Service Portal

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The applications received over JSK / ATVT center OR received online from
citizen will be accepted here.

Once application is received, send to higher authority for further processing.

Enter the certificate no OR scan the Barcode to get the details of the
application.

Application can be sent to lower authority if anything is to be corrected in the

request details.
Fill the information in Service detail entry menu screen to send it to higher OR
lower authority for appropriate actions.

Digital Gujarat – Common Service Portal

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5. How do I Dispose completed Applications ?

Applications which are successfully completed and approved will be disposed

by from here.

Digital Gujarat – Common Service Portal

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6. How Do I approve Citizen Profile ?

Profiles of citizens are searched through e-mail and approved from here.
This is the same option which is also available in Application menu.
Select the profile from available result which is displayed after query and
approve / reject it from the screen.

Digital Gujarat – Common Service Portal

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7. How do I Add Money to Citizen Wallet ?

Citizen can deposit money into his/her e-Wallet by paying the cash directly to
JSK / ATVT center.
Citizen has to provide his/her e-mail id for this.

Digital Gujarat – Common Service Portal