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Emotions at Work: Why Were Emotions Ignored in OB?

Emotions were historically ignored in organizational behavior research due to the myth that managers could create emotion-free work environments and the view that emotions were irrational and unproductive. However, emotions cannot be separated from the workplace. Emotional intelligence is defined as the ability to perceive, understand, and manage emotions and involves personal competence such as self-awareness and social competence such as social awareness. Studies show that emotional intelligence alone explains 58% of job performance and 90% of top performers are high in emotional intelligence.

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Anindyo Sarkar
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117 views7 pages

Emotions at Work: Why Were Emotions Ignored in OB?

Emotions were historically ignored in organizational behavior research due to the myth that managers could create emotion-free work environments and the view that emotions were irrational and unproductive. However, emotions cannot be separated from the workplace. Emotional intelligence is defined as the ability to perceive, understand, and manage emotions and involves personal competence such as self-awareness and social competence such as social awareness. Studies show that emotional intelligence alone explains 58% of job performance and 90% of top performers are high in emotional intelligence.

Uploaded by

Anindyo Sarkar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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8/9/2019

Emotions @ Work

Why were Emotions Ignored in OB?


 The “Myth of Rationality”
◦ Emotions were seen as irrational
◦ Managers worked to create emotion-free environments

 View of Emotionality
◦ Emotions were believed to be disruptive
◦ Emotions were thought to interfere with productivity
◦ Only negative emotions were observed

But, Emotions can’t be separated from the


workplace

4-2

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8/9/2019

Emotional Intelligence Defined


Ability to perceive and express emotion, assimilate
emotion in thought, understand and reason with
emotion, and regulate emotion in oneself and others

EI is a set of abilities to do with emotions and the


processing of emotional information
(Salovey & Mayer, 1990).

What percent of success in the workplace do you think is


attributed to Emotional Intelligence?

80%
* Hay/McBer study: 286 Organizations around the world;
Supervisor to CEO.

Studies show the link between EQ and job performance:


EQ alone explains 58% of a leader’s job performance.
ƒ
90% of top performers are high in EQ.
Just 20% of low performers are high in EQ.
ƒ
EQ is linked to job performance for employees at all levels, in virtually
every industry

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8/9/2019

Emotional Intelligence (EI)


 A person’s ability to:
◦ Be self-aware (recognizing own emotions
when experienced)
◦ Detect emotions in others
◦ Manage emotional cues and information
 EI plays an important role in job
performance

List them down..

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8/9/2019

Emotional Intelligence (EI)


Self Other
(personal competence) (social competence)

Recognition of Social
emotions Self-awareness awareness

Regulation Relationship
of emotions Self-management
management

Self Awareness…
Enhance Emotional Literacy— increase
awareness & understanding of feelings.

Recognize patterns

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8/9/2019

Emotional Intelligence Competencies


at Work
(Goleman - Aspects of EI)
 Knowing ones emotions - self-awareness and
recognizing an emotion when it occurs
 Managing emotions - handling emotions in a fashion to
build on self-awareness
 Motivating oneself - the ability to channel emotions in
the service of a goal
 Recognizing emotions in others, or empathy -the
appreciation of the differences in people and the sensitivity
to other’s feelings.
 Handling relationships -managing emotions in others

Workplace Implications of Emotions


and EI
 Interpersonal behaviour (interactions)
 Decision making
 Conflict handling
 Customer Services
 Motivation and Job Attitudes
 Deviant Workplace Behaviors
 Manager’s Influence the ability to bring people together and
motivate them
 Leadership the trust required to build productive
relationships
the resilience to perform under pressure
the strength to persevere through adversity

5
8/9/2019

Not “on autopilot,”

Clearly seeing what you


feel and do.

Be
•Aware
•Delibrate
•Purposeful

- Identify the emotion


-What's a helpful/ harmful way to handle
this emotion?

Empathy
Doing it for a reason.

Self Awareness
 Knowing what we feel in the moment and using that to guide our
decision making; having a realistic assessment of our own abilities
and a well grounded sense of self-confidence.
• Emotional self-awareness • Accurate self-assessment • Self-
confidence

Self Management
 Handling our emotions so that they facilitate rather than interfere;
delaying gratification to pursue goals; recovering well from emotional
distress; deploying our deepest preferences to take initiative,
improve and persevere.
• Self-control • Trustworthiness • Conscientiousness
• Adaptability • Achievement orientation • Initiative

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8/9/2019

Social Awareness
Sensing what people are feeling, being able to take their perspective
and cultivate rapport with a broad diversity of people.

• Empathy • Organisational Awareness • Service Orientation

Social skills
Handling emotions in relationships well and accurately reading social
situations; interacting smoothly; using these skills to persuade, lead
and negotiate.

• Influence • Leadership • Developing Others


• Communication • Change Catalyst • Conflict Management
• Building Bonds • Teamwork and Collaboration

Emotions at Work
Emotional Labour- An employee’s expression of organizationally
desired emotions during interpersonal transactions at work.
Emotional Dissonance-
◦ Employees have to project one emotion while simultaneously feeling
another
◦ Can be very damaging and lead to burnout

Emotion Contagion– a dynamic process through which the


emotions of one person are transferred to another either
consciously or unconsciously, mostly through nonverbal channels

Emotional Intelligence (EI)- is becoming increasingly


important in the understanding of individual behavior.

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