Scatter Diagram PDF
Scatter Diagram PDF
Service Improvement
and Redesign tools
Scatter diagram
(correlation)
What is it?
It is important to test a theory before changes are made to ensure you avoid quick fix
solutions to problems that you think you know the cause of (but don’t actually). A
scatter diagram can help you identify the true strength of the relationship between the
cause and effect of two variables and factors. This can help to ensure that you are
focusing improvement efforts on the true cause of a problem.
When to use it
You can use a scatter diagram to determine the significance and strength of a
relationship between two variables before making changes in practice. If the factors are
related, evaluate the relationship by visually interpreting the width and tightness of the
scatter.
How to use it
1. Using a data collection sheet, collect 50 or more samples of paired data (data
related to both variables). You must have two measurements for each observation
point or item – for example, if your theory is that there is a relationship between the
age of patients and the length of their recovery time, you would collect sets of
paired data relating to 50 or more patients ie the age of each patient and the length
of their recovery time.
2. Draw lines on the diagram representing the suspected causes on the x-axis
(horizontal) and the suspected effect on the y-axis (vertical). Determine the
measures and increments and label each line. In the example above, we suspect
that patient age has an impact on recovery time, so patient age would be shown on
the x-axis and recovery time on the y-axis.
3. Plot the results on the scatter diagram.
4. Interpret the results by visual interpretation, considering the width and tightness of
the scatter.
10 20 30 40 50 60 70 80
Patient age
Plot all of the paired measurements onto the scatter diagram. If data values are repeated
and fall on the same point, draw a circle around that point as many times as it is
repeated.
Patient age
Patient age
Figure 5: No correlation
Recovery time
Patient age
Patient age
Patient age
What next?
If the scatter diagram shows an effect then you can confidently continue with your
improvement effort. If the results show no relationship, you could test another theory.
This way you have avoided jumping to conclusions and making changes that may make
matters worse.
A cautionary note: a scatter diagram shows patterns in data and can help you to
indicate the existence of a relationship, but the diagram may not confirm for sure that
there is a cause and effect relationship between the two variables as there may be other
factors that affect the variables tested.
Additional resources
George, ML, Maxey, J, Rowlands, DT and Upton, M (2005) The Lean Six Sigma Pocket
Toolbook: A Quick Reference Guide to Nearly 100 Tools for Improving Quality and
Speed: A Quick Reference Guide to 70 Tools for Improving Quality and Speed, McGraw Hill
Pande, P et al (2002) The Six Sigma Way Team Fieldbook, McGraw Hill
Written by the ACT Academy for their Quality, Service Improvement and Redesign suite of programmes.
Contact: [email protected]