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Career Objective:-: Vill. - Ratliya Teh. - Sanganer City, Dist. Jaipur (Raj.) 302029

Rahul Sharma is seeking an opportunity to utilize his skills in IT support and enhance his knowledge. He has a B.Com degree and over 2 years of experience providing IT support. Currently working as an IT Support Executive at AU Small Finance Bank, his responsibilities include application support, database management, troubleshooting issues for users, and ensuring smooth daily operations. Rahul has technical skills in Windows, networking, databases, and various applications. He aims to contribute to organizational growth through hard work and learning new technologies.

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76 views4 pages

Career Objective:-: Vill. - Ratliya Teh. - Sanganer City, Dist. Jaipur (Raj.) 302029

Rahul Sharma is seeking an opportunity to utilize his skills in IT support and enhance his knowledge. He has a B.Com degree and over 2 years of experience providing IT support. Currently working as an IT Support Executive at AU Small Finance Bank, his responsibilities include application support, database management, troubleshooting issues for users, and ensuring smooth daily operations. Rahul has technical skills in Windows, networking, databases, and various applications. He aims to contribute to organizational growth through hard work and learning new technologies.

Uploaded by

Rahul Sharma
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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RAHUL SHARMA

Vill. - Ratliya

Teh. –Sanganer city, Dist. Jaipur (Raj.) 302029

Contact No: - + 917426065828

E-mail:- [email protected]

Career Objective:-
To associate with an organization which progresses dynamically and gives me chance to update my
knowledge and enhance my skills in the state of the technologies and be a part of the team that excel
in the work towards the growth of the organization.

ACADEMIC QUALIFICATION

 Passed B.Com (Bachelor of Commerce) in Aug 2015 from RSSM (Jaipur), with First Class.

 Passed H.S.C in June 2012 from Riya International School (Sanganer), with First Class.

 Passed S.S.C in June 2010 from Riya International School (Sanganer), with First Cl ass

STRENGTHS:

 Excellent leadership qualities, analytical skills, oral/written communication skills, interpersonal


skills

 Ability to interact efficiently and get along with people at all levels.

 Minimum Supervisions or Guidance required learning new applications.

CAREER SNAPSHOT

 A competent professional with almost 2 yrs of experience in IT.


 Knowledge about banking solution
 Experience in handling Large Databases in Test, Secondary, UAT and Production environments
 Worked as an Application / Database Support for Corporate Banking System of AU SMALL
FINANCE BANK for more than a year.
 Worked on Windows platforms.
 Providing Level 1 Support for more than 15 Applications of AU SMALL FINANCE BANK at a time.

PROFESSIONAL EXPERIENCE:

 Currently Working with AU SMALL FINANCE Bank as IT Support Executive on ADECCO Role.

Task Performed: - CRM (Account Processing) Application support

Designation : - Executive.

Domain : - Banking.

OS : - Windows.

Tools : -, FTP, Net Meeting, Remote Command, Open Office/Ms-Office etc

Duration of Work : - October, 2017- Till Date.

 Worked in Computer Heartbeat solution from July 2017 to September 2017 as IT Support
Executive.

Task Performed: - Desktop support, network management and maintenance, network trouble shooting,
system administration

Summary of Projects & Other Tasks handling at AU SMALL FINANCE BANK

 Application support of AU SMALL FINANCE BANK Bank's corporate application CRM for CRM Desk.

 working in co-ordination with the DBA and other support vendors for any issues related to the
database and Applications

 Solving the issues of User/Branch and Host Server of AU SMALL FINANCE BANK Using the SQL
queries.

 User Documentation and Training for end user usage and to ensure Operational continuity.

 Job includes Application Troubleshooting, Research user issues, Performance Monitoring, Identify
potential problems and solutions. Following applicable Escalation Matrix, Application testing, Assist
with User acceptance process, Vendor Relationships, Prioritization of tasks & Cross team
communication.
 working in co-ordination with the DBA and other support vendors for any issues related to the
database and Applications

 Job includes studying, identifying and implementing Automation solutions to ensure error free
DATACENTER operations with minimal manual intervention.

 Providing first level support to the branch users across India for their problems pertaining to the
live banking systems.

 Solving the issues of User/Branch and Host Server of AU SMALL FINANCE BANK Using the SQL
queries & UNIX Operating System.

 Monitoring & Maintaining and giving Support to Operators regarding the EOD(End of Day) and BOD
(Beginning of Day) which is operated by Operator (CMS Team)

 Process Documentation and Training.

Professional Certification---
1- Hardware—Basic knowledge of Hardware
2- Networking – Basics of Network
3- MCSA(Microsoft Certified Solution Associate )

TECHNICAL SKILLS

Operating Systems: Installation and Management of


Windows XP/7/8/8.1/10 etc.

Applications: Microsoft Office 2003/2007/2010/365, Apache

Open Office, WPS Office, and Libra Office

: Installation Windows server 2008,


Windows server 2012
: Implementing of server (WDS, DHCP,
DNS server, File Server)
: User and Group Policy Management
: Device Manager
: Disk Management
: Troubleshooting

SERVER : Explain, configure verify and


MANAGEMENT troubleshoots.
: DHCP
: IP address, Sub netting
: Access Server

Windows Technologies:

Windows Installation, Troubleshooting, File System, User and Group Management, Disk
Management, Backup and Restore of Files, Software Administration, DNS, DHCP, FILE SERVER, DHCP
RELAY AGENT, WDS (Windows deployment service)
HARDWARE:-
Assembling/ dissembling a computer Fault finding.

PERSONAL DETAILS

Name : Rahul Sharma


Date of birth : 08 July 1995
Language proficiency : English & Hindi.
Nationality : Indian.
Contact Number : 7426065828

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