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Customer Complaints & Feedback Process PDF

This document outlines a customer complaints and feedback process with the following key steps: 1) Customer complaints are added to a log and investigated to understand the nature and recommend corrective actions. 2) Corrective actions are implemented and customers are informed of the results and the complaint is updated in the log. 3) The effectiveness of corrective actions and trends in complaints and feedback are reviewed.

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306 views1 page

Customer Complaints & Feedback Process PDF

This document outlines a customer complaints and feedback process with the following key steps: 1) Customer complaints are added to a log and investigated to understand the nature and recommend corrective actions. 2) Corrective actions are implemented and customers are informed of the results and the complaint is updated in the log. 3) The effectiveness of corrective actions and trends in complaints and feedback are reviewed.

Uploaded by

durabil
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Insert your company’s name or logo.

Customer Complaints & Feedback Process

Customer Complaints & Feedback Process Map

Add to customer
Customer Customer feedback
complaint log
complaint

Investigate nature of
complaint/feedback

Recommendations/ Implement corrective


corrective action actions

Provide information Update customer


on results to complaint log
customer

Review effectiveness
of recommendations/
corrective action

Review complaint/
feedback trends

http://www.iso-9001-checklist.co.uk

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