9/10/2019 Individual and

Group Dynamics
Assignment
Creativity Under the Gun At Litmus
Corporation Case Analysis
 Table Of Contents

S.No Description Page

1 Introduction 2
2 Character Analysis 3
3 Personality Type of Miles 4
Gardy
4 Negotiation by Stanley 4
5 Power Tactics 5
6 Analysis from Log data 5
7 Job Characteristic Model 6
8 Motivation 6
9 Solution 6

1
 Introduction
Hyatt Team involves four members, Stanley Carmine, the manager of the Team, Miles Grady
and Randy Greer as research associates and Martin Kasovitz as technical specialist.
The team Hyatt worked for Lenore, as they wanted to expand their high-end line of porcelain
fine china with a lower-end, durable and affordable plastic dish line, thus marketing
virtually unbreakable dishes. This was done by using a new plastic compound polystyrene
than the ordinary polycarbonate, thus bringing in durability and tensile properties. The team
later went on to advance further on the product, by using the material for wider applications,
thus the Project Neostyrene was formed under the New Business Development proof for six
months within which they have too come up with a prototype of the product. Miles Gardy,
the associate behind the creation of polysterene was a bit uncomfortable with the busy
schedule and Stanley Carmine requested the management and got the deadline extended by
3 weeks. The issue remains as to deal with the Miles Gardy and make him feel comfortable
and confident enough that the work will be completed in the stipulated time. Stanley decides
to refer to the Litmus Lab Log’s, a register where the employees enter their daily feedback
on their work. He should identify what type of a person is Miles Gardy and should plan
accordingly.

2
 Character Analysis
1. Stanley Carmine
Role: Team Leader and Business Manager of Hyatt Team
Team: Hyatt
Current Project: Project Neostyrene
Age: 48
Previous Roles: Research Assistant, Chemical Engineer
Strengths: administrative duties, such as budgeting, planning, and
Strategizing
Need Improvement in: Social and psychological subtleties of his role, such as
drawing the line between friend and boss, motivating his teammates
Experience with Company: 25 years

2. Miles Grady
Role: Research Associate
Team: Hyatt
Current Project: Project Neostyrene
Age: 41
Previous Roles: Chemical Engineer
Strengths: Technical skills
Experience with Company: 15 years

3. Martin Kasovitz
Role:Research Associate
Team Hyaatt
Current Project: Project Neostyrene

4. Randy Greer
Role:Research Associate
Team Hyaatt
Current Project: Project Neostyrene

5. Donald Daniels
Role: Head of Operations Research

6. Dan Sherman
Role: Supervisor

3
 The Personality Type of Miles Gardy(INTP)

Personality Feature Reason

Introvert He didn’t prefer others to peek into his work. Also he
enjoyed it when he was alone one day morning and
was able to concentrate better
Intuitive He enjoyed the day when it was productive enough and
was uncomfortable when the day involved lot of
meetings, and he felt that didn’t let him to be
productive
Thinking He spend time playing around with mechanical
settings, brainstorming new ideas etc.
Perceiving He was late to submit the quarterly report

Other Traits
1.Social Efficacy
2.External Locus of Control by Miles Gardy as he is affected by the external environment

Negotiation By Stanley Carmine

Steps of Negotiation done by Stanley Carmine to extend the date

1. Preparation
 He identified the problems with the current situation
 He gathered necessary data
 He anticipated the necessary work
2. Proposal
 He presented the case in a polite manner
 He listened to the management patiently
3. Debate
 Discussed the issue of the extension, both merits and demerits
4. Bargaining
 Convinced the management the importance of the date extension
 Found a win-win situation
5. Closing
 Final deal is made by the management
6. Review
 Proceeded with the Inputs given by management to improve the situation

4
 Power Tactics

Power tactics used by Stanley Carmine in extending the deadline

● Rational persuasion. He presented or the logical reasons

● Inspirational appeals. He appealed with them in a calm, friendly tone

● Consultation. He made the management to come up with parts of solution like to

motivate Miles Gardy and make him feel more comfortable rather than increasing time

● Ingratiation. A Friendly approach to get the things done

Analysis from the Log reports

According to the log reports Miles Gardy works well when he is free of external pressure
and he is calm.
The conclusions from the log report include
1.Likes to work Independently without others peeping in to check his progress
2.Not perfect timer, submitted report late
3.Looses focus due to external factors
4.Works well when not focused on the deadline as said on 4/8/2013
5.Works well when the work is not monotonous and boring

Stanley Carmine realised that Vroom’s Expectancy theory can be applied in the case of
Miles Gardy

Environmental supports like

 Peer and subordinate support
 Quality of material support Previous success at task etc motivates him to work more

 Expectancy  He believes that if he works more he can do better

 Instrumentality He believes that if he do better he would be rewarded
 Valence He attaches a lot of value with the role

5
 Job Characteristic Model
The Job Characteristic model of Miles Grady
 Skill Variety -> The job offers sufficient skill Variety
 Task Identity -> if we consider the compound as product then task identity is present
or if the china dishes is regarded as the product then task identity is low
 Task Significance -> Task is very significant
 Autonomy -> Has quite autonomy because he could leave the work for his daughter’s
programme
 Review/FeedbackThe feedback system was not working well in the company even
though they had the Log system installed to improve worker efficiency

Motivation
From the Job Characteristic model we find that the review system was not working in the
company. Hence it is the best thing to improve the performance and that’s what Stanley
did. As Miles is focused on work that can give him a sense of accomplishment, it is better to
refrain him from attending those meetings where he can’t contribute much.

Solution

Miles Grady is an introvert. He feels more at ease when he is concentrated on his actual work
involving research on polysterene. The days when he has little to no interpersonal interaction
are the days when he is most productive. However, his nature of work requires him to attend
meetings and discuss issues with seniors regarding work progress and this element of his job
cannot be avoided completely. The case states that, Stanley Carmine was bothered as to
whether the deadline was negatively affecting him. However, the Laboratory Logs of Miles
Grady clearly state that on a day when he and Martin were working in a room away from the
noise and interferences it was exciting for him to have a deadline looming over him. From
our personality analysis we have determined that Miles Grady was and INTP (Introvert,
Intuitive, Thinking, Perceiving). Since Stanley had managed to get an extension of the
deadline for three months and considering that he has to complete his prototype within that
time, he should make sure that Miles got the perfect circumstance to complete his work. To
do this, he should, delegate most of the work involving interpersonal dealings to either
Martin or to some other employee. However, this is a short-term solution and is only
applicable for the three-month period within which the prototype should be completed. For,
the long run however, Miles Grady should himself understand how his own personality is
hindering him from meeting all the expectations. Through corporate programs or therapy or
self-realization he should come to terms with the fact that the aspects of his job involving
interpersonal interactions is something he cannot escape and should not let it hinder his
performance in the laboratory.