SOFTWARE ENGINEERING

2016-2017

Report on
Blue Dart/DHL logistics system

Guided By
Prof. Sarita Dhawale

Project by
Tarun Panicker
Vicky Mahale
Rhushikesh Garud

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 INDEX

Serial number Title Page number

1. Introduction 3
2. Organization Profile 4
3. Problem Statement 5-6
4. Objectives 7
5. Feasibility Study 8
6. Requirement 8
Analysis
7. ERD 9
8. Conclusion 10
9. Bibliography 11

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 INTRODUCTION

In the contemporary business environment, managing logistics has

become very much computer based. This is because of the
introduction of computers in business where computers come with
programs or application that are custom made for each
organization according to its needs or requirements.
1Blue Dart uses an Oracle based software named “C2PC” for all the
tasks. It has Sales, Customer Service, Operations, Delivery,

C2PC Home screen

Finance, Accounts and Administration deparment, of which all the
departments are computerized except Delivery department.
After observing and studying all the departments, systems and the
processes we came up with a few flaws in the system which we will
be discussing in this report. We also aim to improve and make the
system bug free.
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 COMPANY PROFILE

Blue Dart Logistics & Aviation is a logistics and cargo airline based
in Chennai, India. It is an ISO 9001
certified company. It operates with its
main base as Chennai International
Airport and services 7 Indian cities.
German courier company Deutsche
Post owns a 70% stake in the airline
through its subsidiary Blue Dart
Express. It provides service in
220 plus countries and territories
all over the world through their
parent company DHL.

As of April 2016, Blue Dart had

a fleet of one Boeing 757-
200SF and five Boeing 757-
200PF aircrafts.

A Boeing 757-200SF Blue Dart Aircraft

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 PROBLEM STATEMENT

1. Sometimes the main server does not work, so as the process is

90% computerized everything has to be done manually which
takes a lot more time than working on the computer.
2. Logging in into the C2PC software is a little time consuming.
3. If the username used for the C2PC software has not been used
for 3 days, the username is deactivated
4. Delivery sheet is printed every day, costing printer ink and
pages. This is not computerized, old delivery sheets are stored

example of a delivery sheet

in the office (used in case of disputes with customer) and uses
a lot space
5. Employees who deliver the packages aren’t connected to the
system. If the delivery is made, it is noted in the delivery sheet,
then when the employee returns to the office the delivery
sheets are collected from all the delivery employees and data
entry Is done. If not delivered , a sorry card is left at the
customer’s doorfront and its marked not delivered when the
data entry is done. This process is time consuming, requires
time and employee/s for data entry.
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6. When the customer is searched the details in the C2PC
software using the customer name, it does not show much
information as compared to when the employee uses the
delivery number/id.
7. Blue Dart delivers packages for other companies like
koovs.com, Xiaomi etc. These companies send the customer
details using email and sometimes these companies don’t
send all the needed information which leads to late deliver.
8. The customer service department employees use receivers to
talk to customers while on call, it is difficult to use the
keyboard and mouse with a single hand, as the other hand is u
occupied to hold the receiver.

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 OBJECTIVES

1. To upgrade the servers to a faster and more powerful ones so

they work efficiently and will not be down like the old servers
and the system works smoothly so no manual work has to be
down.
2. All the employees will have a barcode printed on their ID
cards, a bar code scanner will be used to scan the barcodes
he and this will log the employee into C2PC software.
3. Extension of the 3 days deactivation to 7 days deactivation.
4. Developing a mobile application that will be used instead of the
delivery sheets, if delivered or not delivered the employee can
mark it as delivered or not delivered in the application and this
will be updated in the Blue Dart database. Hence no extra data
entry is needed. This is cost effective because no more paper
is needed to print delivery sheets. And no more space is
needed to store the old delivery sheets. The mobile application
will also have GPS and maps, in case if the delivery employee
needs direction.
5. A more informative software that will allow the user to search
with customer name and will show as much information as it
will show when searched with delivery number/id.
6. Creating an online portal so clients like koovs.com can upload
customer information directly into Blue Dart’s servers. If any of
the fields will be left empty the system will show an error.
7. Use of headphones so customer department can talk
comfortably and can use both hands.

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 FEASIBILITY STUDY

1. The software should be more informative even when the query is

searched using the customer’s name.
2. Mobile application should be developed to it can be used instead of the
delivery sheet, which would be cost effective as it decreases the need
of stationary.
3. Instead of storing the delivery sheets in the office in case of disputes,
the details should be stored in the database, this will help save office
space and will be more convenient to search delivery information.
4. C2PC application should be updated so that employees can use the
barcodes on the employee ID card to log in using the already existing
barcode scanners connected to the systems.
5. Blue Dart website should be updated with a webpage which will allow
clients like Koovs.com, Xiaomi etc to upload accurate customer
information on the Blue Dart database.

REQUIREMENT ANALYSIS

1. More powerful and faster servers.

2. Computerizing the delivery department with the use of a smart
phone and a mobile application that will act as a E-delivery
sheet system which will also update the delivery status
(delivered or not delivered) in real time.
3. Bar code log in.
4. More informative software.
5. Online portal for clients to upload accurate customer details

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ERD

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 CONCLUSION

With the proposed logistics management system, the delivery

department will be computerized and the system will be updated
with the delivery status in real time with the help of a mobile
application and application which each employee of the delivery
department will have.
This will eliminate the need of printing the delivery sheet every day,
collecting the sheet each evening from the employee in the evening
and storing these months old sheets in the office that will clutter up
office space. Bar code login will make it logging into the system
very fast and easy.
This logistics management system will help the whole process to
work efficiently and effectively and minimize human efforts and
hence reduce errors made by humans all in a cost efficient way.

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 BIBLIOGRAPHY

1. https://en.wikipedia.org
2. www.bluedart.com
3. Introduction to Logistics systems management by Roberto
Musmanno, Laporte and Gilbert Gianpaolo Ghiani
4. Google.co.in

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