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Job Description Intune and SCCM SysAdmin L3 PDF

This request is for a Microsoft Intune and SCCM Systems Admin Team Member position in Bangalore, India. The role involves supporting Microsoft Intune and SCCM infrastructures, ensuring escalations are handled on time, managing tasks like change management and incident management. The candidate must have 5-8 years of experience with Microsoft Intune and SCCM, including experience with device management, app deployment, and software management. Strong technical skills with Microsoft technologies are required along with knowledge of Windows, networking, SQL, and Active Directory.

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Namit Kumar
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3K views

Job Description Intune and SCCM SysAdmin L3 PDF

This request is for a Microsoft Intune and SCCM Systems Admin Team Member position in Bangalore, India. The role involves supporting Microsoft Intune and SCCM infrastructures, ensuring escalations are handled on time, managing tasks like change management and incident management. The candidate must have 5-8 years of experience with Microsoft Intune and SCCM, including experience with device management, app deployment, and software management. Strong technical skills with Microsoft technologies are required along with knowledge of Windows, networking, SQL, and Active Directory.

Uploaded by

Namit Kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Request for Resource Form

Requested by: Gulerasool Khan


Request date: Sep 2018
Job Title/SERVICES: Microsoft Intune and SCCM Systems Admin Team Member (Level 3)
Location: UCB India, Bangalore, India

Job Summary/Tasks:

Working as a member of the Global Endpoint Management, this individual is responsible for the support of the
Microsoft Intune and SCCM infrastructures. This individual will demonstrate good partnering and cross-functional
teaming skills with peers. Working with the team managing thousands of windows clients, iPhones and iPads used
inhouse and making sure they are finely tuned and properly secured. As many mobile applications are developed In-
house, will have to work with the development teams to find the optimal solution and also be in charge of
electronically signing the mobile applications for publication In-house as well as on the public Apple and Google
stores.

• Ensure escalations from Operation /Customer/Cross teams are handled well and on time (Incidents and Events).
• Managing Task
• Change Management
• Incident Management
• Configuration (CMDB/ inventory) Management
• Performance tuning
• To document WINS/SOP/Documents/How to's
• To Build and maintain Knowledge Base for UCB
• Technical Team Building
• Daily Meet with the Team
• Knowledge Transfer / Mentor/ Coaching
• Technical discussion
• Check system logs for errors and take necessary actions to restore normal service (troubleshooting, escalation to
system owner/local system admins…)
• Experience in administration and configuration of Microsoft Intune and SCCM Enterprise environment.
• Experience managing an OS image deployment for large corporate environments Image infra support.
• Deployment, installation and administration of Microsoft Office, Adobe and other Core Products
• Functional working and debugging knowledge of IOS Devices, android devices and Microsoft Windows operating
systems.
• Check-in, test & deploy global client application packages on client systems worldwide.
• Provide technical expertise, guidance and strategic recommendations to other IT groups.
• Testing and implementing OS and application related patches and service packs
• Provide troubleshooting & technical support following the UCB ITSM process.
• Responsible for smooth Operations
• Manage, Remediate and Report on Device / Workstation Compliancy as per the UCB Policies.
• Open support calls with Microsoft / Apple/Application Support if required.
• Provide regular reporting on infrastructure status: SCCM Client version, Products versions and etc…
• Attend Global Client Engineering Operations meetings
• Design Device Inventory / Distribution / Metering / Compliance Reports based on customer requirements
• Knowledge on service restoration and should be part of Service restoration team during issues.
• Aware of the latest tools and technologies, take part in design and Problem management infrastructure workshops
with Ops/Infra/Security teams. Investigate issues across the ecosystem as a strong team player.
• Work closely with Infrastructure teams, IT architects & Technical experts take part in cross-domain virtual teams (e.g
platform performance, security, fraud detection, financial reconciliation etc.)
• Collaborate daily with Product, Project, and Infrastructure teams.
• Automate where possible, Work on making the systems and processes to be compliant with UCB standards and
regulatory requirements.

UCB India Private Ltd,


Job Description M2 Block, 12th Floor,
Manyata Embassy Business Park, 2
Bangalore 560 045,Karnataka, India.
Mandatory

 Minimum qualification Graduate /B.E / B.Tech / Diploma (Full Time)


 5 - 8 years’ experience, in which at least 3 year’s direct work experience with Microsoft Intune and on
System Centre Configuration Manager working on Device Management, App Deployment, Managing
Compliancy, Software Management, Patch Management and Reporting.
 Extensive knowledge of call logging system (BMC Remedy, Peregrine, etc.)
 Administering and Deploying System Center Certification with the latest Version is mandatory
 Technical skills on End Point Management and End point security like firewall, security patching , disk
encryption, preferred Microsoft technologies
 A sound working knowledge of computer network operations in a complex Microsoft Windows,
Unix/Linux, Cisco, Ethernet, and TCP/IP environment with Internet access.
 Good understanding and knowledge on latest Windows Operating Systems (Server and Client OS)
 Good understanding and knowledge on Microsoft Office Products
 Able to work and troubleshoot MS SQL latest versions
 Experienced at designing reports from SCCM and Intune console.
 Knowledge on Ms SQL Query building
 Good Understanding of Active directory
 Ready to work on 24/7 support models
 Focus on Client security and tools and technologies covering the windows security

Expected qualities

 Good Team Player, Likes challenges.


 Good communication skills. Good knowledge of spoken and written English. (Neutral English
Accent)
 Good Customer focus and Service Orientation.
 Guardian of IT established rules and intend to provide accurate, uniform and high-quality information
to the end-users. Proactive, stress- and frustration-resistant.
 Multi-tasking, “curious” and constantly willing to learn new stuff in order to be in accordance with
constantly evolving IT needs.

Job

UCB India Private Ltd,


Job Description M2 Block, 12th Floor,
Manyata Embassy Business Park, 3
Bangalore 560 045,Karnataka, India.

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