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Operations Management PGP, Term II, 2019-20 (Section B) Instructor: Haritha Saranga

This document provides information about the Operations Management course for the PGP Term II 2019-20 session at IIM Bangalore. The course will be taught by Professor Haritha Saranga and cover key topics in operations including process analysis, capacity planning, supply chain management, operations planning and strategy. Students will learn through lectures, case discussions, simulations and exams. Their performance will be evaluated based on case write-ups, two module tests, a simulation game, and a final exam. The course readings include textbooks and cases and attendance is expected at all sessions.

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Gogul Raja
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89 views3 pages

Operations Management PGP, Term II, 2019-20 (Section B) Instructor: Haritha Saranga

This document provides information about the Operations Management course for the PGP Term II 2019-20 session at IIM Bangalore. The course will be taught by Professor Haritha Saranga and cover key topics in operations including process analysis, capacity planning, supply chain management, operations planning and strategy. Students will learn through lectures, case discussions, simulations and exams. Their performance will be evaluated based on case write-ups, two module tests, a simulation game, and a final exam. The course readings include textbooks and cases and attendance is expected at all sessions.

Uploaded by

Gogul Raja
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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OPERATIONS MANAGEMENT

PGP, Term II, 2019-20 ( Section B )

Instructor: Haritha Saranga


[email protected]
D Block, I Floor, Room #105

Course Description & Objectives

Operations Management (OM) deals with the transformation of varied resources into goods or services for
use. These resources could be materials, labor, capital, knowledge, information, etc. It is often a source of
competitiveness and success for companies. In recent years several strategies have emerged for improving
productivity and quality, reducing costs and delivery times, and enhancing the flexibility and innovative
abilities of the firm. The objective of the course is to develop an understanding of the role of OM in a firm
and to develop abilities to structure and solve operations related problems.

Readings

(CP) Course pack with the required cases (Kirsten’s Cookie, Executive Shirt, Shouldice
Hospital, Manzana Insurance, Donner Company, Hewlett Packard, MOS Game hand
out, Toyota Motor Manufacturing, Process Control at Polaroid, Polyface: The Farm of
Many Faces, American Connector Company), Chapters (15, 16) from Operations
Management by B. Mahadevan (BM)

(MBPF) Anupindi, et. al. Managing Business Process Flows, 3rd Edition, Pearson

(TG) Goldratt and Cox (1984), The Goal (available at reserve section in the library)

Pedagogy

The pedagogy consists of lectures, classroom discussions, group exercises such as case analyses and
simulations/management games (in class and online).

Grading Scheme

Course grades (and points) will be awarded based on different components.


Case write-ups 21% Group (of up to 6) assignment
Module – 1 test (Quiz 1) 20%
Module – 2 test (Quiz 2) 14%
Littlefield Simulation Game 10% Group (of up to 6) assignment
End Term (all Modules) 35%

The groups will be formed and sent by the PGP Office.

1
Attendance Much of the learning happens both during your preparation and discussion in class
involving mutual exchange of ideas. Hence, attendance and participation in all sessions is expected.
Missing more than 4 classes would result in a 1 grade point drop.
Dates for Littlefield Simulation

Date Time Details


21-Oct 10:00 am Open Registration Window
25-Oct 12:00 pm Close Registration Window
1-Nov 10:00 pm Open Game
6-Nov 9:30 pm Start Game (game will last for 4 to 7 days)

Session Date Topic

Module 1: Process & Capacity Analysis


1 Sept 04 Operations as a Source of Competitive Advantage; Performance
Measures for Analysing Operations
Read: Chapter 1 (MBPF)
2 Sept 05 Process analysis: Concept of Bottleneck, Cycle Time, Resource
Interference; Factors affecting Operations Performance
Case: Kristen’s cookie
Read: Chapter 3, Sections 1 to 7 (MBPF)
Start reading the The Goal and complete by Session 12
3 Sept 11 Process Analysis of Batching & Assembly Operations
Case: Executive Shirt
Read: Chapters 4, 5 (MBPF)
4 Sept 12 Analysis of Operating Systems with High Volume and Low
Variety; Comparison between Service and Manufacturing
Organizations
Case: Shouldice Hospital
5 Sept 18 Performance Analysis of a Service Process
Case: Manzana Insurance
6 Sept 19 Capacity Analysis Under Uncertainty; Introduction to Queuing
Read: Chapter 8, Sections 1 to 4 and 6 to 9 (MBPF)
7 Sept 25 Analysis of Operating Systems with Low Volume and High
Variety; Product Process Matrix
Case: Donner
Read (again): Chapter 1, Sections 5, 6 (MBPF)
27 Sept Quiz 1

Module 2: Supply Chain & Coordination


8 Sept 26 Inventory Management: Deterministic Model, Cost Structure
and Trade-offs, EOQ, Stochastic Demand
Read: Chapters 6, 7 (Sections 1, 2) (MBPF)

2
9 Oct 03 Inventory Management: Safety Stocks, Continuous Review,
Periodic Review (Order-up to-Level), Cycle Service Level, Fill
Rate; Newsvendor Model (Perishable Products)
Read: Chapter 7 (Sections 3 to 8)
10 Oct 4 Efficient versus Responsive supply Chain, Concept of
Postponement (Delayed Differentiation), Managing Inventory in
a Responsive Supply Chain
Case: Hewlett Packard Co.: DeskJet Printer Supply Chain
11 Oct 23 Supply Chain Coordination
Beer Game
Read: The Beer Game Handout before coming to class
12 Oct 24 Supply Chain Coordination
Beer game Analysis
Read: Chapter 10 Sections 5, 6 (MBPF)
25 Oct Quiz 2
Module 3: Operations Planning & Strategy
13 Oct 30 Master Operations Scheduling game;
Each group should bring a laptop to the class
Read: MOS Game handout (see Moodle)
14 Oct 31 Concept of Hierarchical Approach to Planning, Cost Structure
and Planning Strategies, Master Production Schedule, Material
Requirements Planning
Read: Chapter 15, 16 (BM)
15 Nov 06 Just-in-Time Systems; Lean Management
Case: Toyota Motor Manufacturing
Read: Chapter 10, Sections 1 to 4 (MBPF)
16 Nov 07 Total Quality Management; Statistical Process Control and
Process Capability, Six Sigma
Read: Chapter 9 Sections 1 to 5 (MBPF)
17 Nov 13 Quality Control
Case: Process Control at Polaroid (A)
18 Nov 14 Sustainable Operations Management
Case: Polyface: The Farm of Many Faces
19 Nov 20 Operations Strategy
Case: American Connector Company
20 Nov 21 Littlefield game discussions
Course Wrap-Up
End-Term Exam

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