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Communication Student Handout

This document discusses communication in nursing. It defines communication as the transmission and receiving of information, feelings, and attitudes with the goal of understanding and response. The communication process allows for the transfer and translation of information and ideas into action. Effective communication is important as it generates trust between nurses and patients, induces efforts in work performance, and provides the basis for leadership, coordination, and change. Communication occurs on intrapersonal, interpersonal, and public levels through verbal and non-verbal forms. Factors like development, perceptions, values, and environment can influence communication, as can blocks like excessive questioning or using emotional words. Barriers include language differences, disabilities, and blindness. Principles of effective communication include completeness, concre

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48 views

Communication Student Handout

This document discusses communication in nursing. It defines communication as the transmission and receiving of information, feelings, and attitudes with the goal of understanding and response. The communication process allows for the transfer and translation of information and ideas into action. Effective communication is important as it generates trust between nurses and patients, induces efforts in work performance, and provides the basis for leadership, coordination, and change. Communication occurs on intrapersonal, interpersonal, and public levels through verbal and non-verbal forms. Factors like development, perceptions, values, and environment can influence communication, as can blocks like excessive questioning or using emotional words. Barriers include language differences, disabilities, and blindness. Principles of effective communication include completeness, concre

Uploaded by

TuTit
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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COMMUNICATION IN NURSING HANDOUT

Presented by Joselyne Castillo


At the end of this lecture the student will be able to:

 Define communication and describe the communication process


 List importance of communication and its levels
 Discuss forms of communication and factors influencing communication
 Identify blocks and barrier of effective communication
 Discuss principles of communication

DEFINE COMMUNICATION:
Communication is the transmission and receiving information, feeling and or attitudes with the overall purpose of
having understood producing a response.

COMMUNICATION PROCESS:
The basic element of human interaction that allows information and ideas to be transferred and translated into
action.

IMPORTANCE OF COMMUNICATION
 Communication skills help to generate trust between the nurse and patient.
 Communication is also a means for bringing about change' i.e. nurse listens, speaks and acts to negotiate change that
promotes client's wellbeing.
 Communication is the foundation of all relationship between the nurse and other member of the health team. It
induces human being to put forth greater efforts in their worm performance.
 Communication provides basis for leadership action.
 It provides means of coordination.

LEVELS OF COMMUNICATION:
 Intrapersonal
 Interpersonal
 Public communication

FORMS OF COMMUNICATION
 Verbal: can be oral or written
 Non-verbal: Personal appearance, intonation, facial expression, posture and gait, gestures and touch

FACTORS AFFECTING COMMUNICATION


 Development • Emotions
 Perception • Socio-cultural influences
 Values • Gender
 Knowledge • Roles and Responsibility
 Space and territoriality • Environment

BLOCKS TO EFFECTIVE COMMUNICATION


 Asking why? • Changing the subject inappropriately
 Excessive Questioning • Making judgement
 Giving opinion • Offering false reassurance
 Being defensive • Stereotyping
 Using highly emotional words • Showing approval/disapproval
 Focusing on self

BARRIERS TO EFFECTIVE COMMUNICATION


 Language differences
 deafness
 stuttering
 muteness
 and blindness

PRINCIPLES OF COMMUNICATION

 Completeness
 Concreteness
 Courtesy
 Correctness
 Clarity
 Consideration
 Conciseness

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