Sample Session Plan

This is a sample session plan for Computer Hardware Servicing NC II.

SESSION PLAN
Sector : Information Communication Technology
Qualification Title : Computer Hardware Servicing NC-II
Unit of Competency : Diagnose and troubleshoot computer systems
Module Title : Diagnosing and troubleshooting computer systems

Learning Outcomes:

1. Plan and prepare for diagnosis of faults of computer systems

2. Diagnose faults of computer systems
3. Repair defects in computer systems and networks
4. Test systems and networks

A. INTRODUCTION
This unit covers the knowledge, skills and attitudes needed to diagnose computer systems and networks.

B. LEARNING ACTIVITIES

LO 1: Plan and prepare for diagnosis of faults of computer systems

Learning Content Methods Presentation Practice Feedback Resources Time

 Trainee will be asked to Trainee will answer Compare answers with
 Computer CBLM on
read Information Self-check 2.1.1 the answer key 2.1.1
System Errors Diagnosing and
Modular/ Self-pace Sheet 2.1-1 on
and Problems Troubleshooting
Computer System Errors
Computer System
and Problems

Trainee will be asked to Trainee will answer Compare answers with CBLM on
read Information Self-check 2.1-2 the answer key 2.1-2 Diagnosing and
Modular Self paced
Sheet 2.1-2 on POST Troubleshooting
and Error codes Computer System

The trainee will be asked Trainee will perform Computer auto-feedback Computer and the e-
to use the computer- learning activities in learning material
based learning material the e-learning
 POST and Computer-based on the use POST and material.
Error codes learning error codes to
diagnose computer
problems Trainee will answer self-checks with auto-
feedback

Lecture/discussion The trainer will discuss Trainer will play

the error beeps using sample error beeps
Presentation Trainer feedback on Presentation Material
a presentation material. and ask trainees to
identify the error trainee’s responses on error codes and
beep codes
Demonstration

Read information sheet Answer Self-check Compare answers with CBLM on

 Hand tools and 2.1-3 on Hand tools and 2.1-3 on Hand tools the answer key 2.1-3. Diagnosing and
Their Uses. Modular/Self-pace
its uses. and its uses. Troubleshooting
Computer System
 Safety Read information sheet Answer Self-check Compare answers with Information Sheet
precautions Modular/Self-pace 2.1-4 on Safety 2.1-4 on Safety the answer key2.1-4 2.1-4 Self Check 2.1-4
precautions precautions Answers Key 2.1-4

Modular/ Self- Read Information Sheet Answer Self- Compare answers with
pace 2.1-5 on Diagnostic check2.1-5 the answer key. 2.1.5
Tools

CBLM, Presentation
The trainer will discuss on Diagnostic Tools
Lecture/discussions
Diagnostic Tools using a
presentation material
Computer
 Computer Evaluate performance
System using performance criteria
The trainer will
Diagnostic checklist 2.1-5
demonstrate how to use
Tools Demonstration the diagnostic tools The trainee will be
asked to Perform
Task Sheet 2.1-5 on
how to use the
software diagnostic
tools

The Trainee will be Evaluate performance

asked to Perform using performance criteria
Task Sheet 2.1-6 on checklist 2.1-5
How to use hardware
diagnostic tools.

LO 2: Diagnose faults of computer systems

Read information sheet Answer Self-check Compare answers with CBLM on Diagnosing
 Parts and Modular/Self-pace 2.2-1 on Parts and 2.2-1 on Parts and the answer key 2.2-1. and Troubleshooting
functions of Computer System
 computer functions of computer functions of computer
system system system

Read information sheet Answer Self-check Compare answers with CBLM on Diagnosing
2.2-2 on Parts and 2.2-2 on Parts and the answer key 2.2-2 and Troubleshooting
functions of computer functions of computer Computer System
system system

 Software ( Read information Sheet Answer Self-check Compare answers with

operating 2.2.3 on Software ( Sheet 2.2.3 on the answer key 2.2.3
CBLM on Diagnosing
system, operating system, Software (
Modular/Self-pace and Troubleshooting
application application software) operating system,
Computer System
application software)
software)

 Electrical Read information on Answer Self-check Compare answers with CBLM on Diagnosing
theory Modular/Self-pace Electrical theory 2.2.4 2.2.4 on Electrical the answer key 2.2.4 and Troubleshooting
theory Computer System

 Techniques for Read information sheet Answer Self-check Compare answers with
diagnosing 2.2-6 on Techniques for 2.2-6 on Techniques the answer key 2.2-6 CBLM on Diagnosing
computer Modular/Self-pace diagnosing computer for diagnosing and Troubleshooting
system computer system Computer System
system

Demonstration Trainer will Evaluate performance CBLM on Diagnosing

demonstrate how to based on Performance and Troubleshooting
diagnose Criteria Checklist 2.2-6 Computer System

1. Hardware
Trainees will
components perform Task Sheet
2. Software 2.2-6 on how to
components
Desktop Computer
 Video Presentation diagnose computer
system.
Trainees will be asked Video
to view a demonstration
of how to diagnose
computer system

LO 3 Repair defects in computer systems and networks

 Handling Trainee will be instructed

CBLM on Diagnosing
Computer to read information Answer self-check Compare the answers to
Modular self-paced and Troubleshooting
components sheet 2.3-1 on Handling 2.3-1 the answer keys 2.3-1.
Computer System
Computer Parts

Trainer will demonstrate Trainee will Perform

how to replace Task Sheets on how
computer components to replace defective Desktop PC,
such as: microprocessor
Multi tester,
Demonstration 1. 1. Microprocessor LAN tester,
2. 2. Memory
3. 3. Video card screw drivers,
Task Sheets on
4. 4. Network card replacing defective anti-static mat
5. 5. Hard disk
antistatic wrist wrap
Evaluate performance
Trainee will be asked to Microprocessor – using the
view a 2.3-1 Performance Criteria
video presentation on Checklists
Memory – 2.3-2
Video Presentation how to replace defective
parts such as: Video Card - 2.3-3
Network card -2.3-4
1. Microprocessor
2. 2. Memory
 3. 3. Video card Hard disk -2.3-5
4. 4. Network card

Hard disk

The trainee will be asked

to observe as the other
Peer observation
trainee is performing the
tasks required.

 Basic Network Answer self-check

Read information sheet CBLM on Diagnosing
Diagnostic and Modular/Self- 2.3-2 Basic Network Compare the answers to
2.3-2 Basic Network and Troubleshooting
Repair paced Diagnostic and the answer keys 2.3-2
Diagnostic and Repair Computer System
Repair

The trainer will Perform the Task

demonstrate how to Sheet 2.3-7 on how to
LAN tester, screw
Demonstration diagnose and repair diagnose and repair
driver, computer,
computer networks basic network
switch hub, wifi router,
Evaluate performance network printer
using the Performance
Criteria Checklist 2.3-7
Trainee will view Trainee will be
video presentation on asked to perform
Video Presentation
how to diagnose and Task Sheet 2.3-7 on
repair networks how to diagnose and
 repair computer
networks

Read information sheet

 Power supplies Modular/self paced 2.3-3 on Power Answer self-check Compare the answers to
2.3-3 Supply the answer keys 23-4.
Supplies

Trainee will be
asked to Multi-tester, screw
The trainer will Evaluate performance driver, soldering gun,
perform Task
demonstrate how to using the soldering iron, power
Demonstration Sheet 2.3-8 on how
diagnose and repair Performance Criteria supply
to diagnose and repair
power supplies Checklist 2.3-8
computer power
supplies

LO 4 Test Systems and Networks

 Guidelines for Answer self-check Compare the answers
Read all information 2.4-1 to the answer keys 2.4- CBLM on
testing computer
Modular Self- sheet 2.4-1 Guidelines 1. Diagnosing
system paced for testing computer and Troubleshooting
system Computer System

The trainee will Evaluate performance CBLM on

perform Task Sheet using the Performance Diagnosing
The trainer will 2.4-1 on how to test Criteria Checklist 2.4- and Troubleshooting
demonstrate how to computer system and 1 Computer System
Demonstration
test computer system network
and network.
Computer system and
network
 Network Read Answer self-check Compare work with CBLM on
Information Modular Self- Information Sheet 2.4- 2.4-2 the procedural Diagnosing
Sharing paced 2 Network Information checklist 2.4-2 and Troubleshooting
Sharing Computer System
Trainees will perform Evaluate performance CBLM on
Task Sheet 2.4-3 on using the Performance Diagnosing
The trainer will
Sharing information to Criteria Checklist and Troubleshooting
demonstrate how to
different computers in Computer System
Demonstration Share Information to
the network.
different computers in
the network.
Computer system and
network
C. Assessment Plan :
Written Test : Written test on the knowledge contents on Diagnostic and Troubleshooting Tools, OHS, Parts and Functions of Computer System
and Network, Electric Theory
Performance Test: Diagnosing and Troubleshooting computer system and networks
Interview: To follow-up demonstration and the dimensions of competency.

D. TEACHER’S SELF-REFLECTION OF THE SESSION

When the session plan was first used, it was observed that peer observation and peer mentoring is a very effective method because trainees learned
faster when learning from those who just discovered how the skill is to be done. The trainees discussed their experiences as they observe others. In the
process they learned from each other.
More activities for self-discovery maybe planned for trainees ages 18 to 21 but they also need an experienced peer because they tend to destroy more
materials.