Municipal

2019
Performance Index
Assessment Framework
CONTENT

Foreword, Message, Preface 05

Introduction 10

Framework of the Index 15

Methodology 21

Indicator Description 29

Appendix 79
 Durga Shanker Mishra
Secretary, MoHUA

Cities are drivers of economic growth and important units of local

MESSAGE

governance within a nation. The development and growth of a nation, is

influenced to a large extent by its cities. The Smart Cities concept relies
on fostering a balanced confluence of two mega trends: Rapid Global
Urbanization and Digital Technologies 4.0 revolution. These trends have
consequences on our efforts to improve liveability for citizens, enhance
human capital and transform the relationship between Government,
Civil Society and Market Players in an environmentally, sustainable and
inclusive manner.

The governance of cities is determined by the functioning of

Municipalities. They are the key agents that provide the enablers into
making a city ‘Smart’. With this view, Ministry of Housing and Urban
Affairs is launching the first ever Municipal Performance Index 2019
to assess and analyse the performance of Municipalities across the
country in all 100 Smart Cities and million plus population cities, based
on their defined set of functions. The assessment will examine the
sectoral performance of Municipalities across a set of five verticals
namely Services; Finance; Technology; Planning and Governance which
include 20 sectors (Education, Health, Water & Wastewater, SWM &
Sanitation, Registration & Permits, Infrastructure, Revenue Management,
Expenditure Management, Fiscal Responsibility, Fiscal Decentralisation,
Digital Governance, Digital Access, Digital Literacy, Plan Preparation,
Plan Implementation, Plan Enforcement, Transparency & Accountability,
Human Resource, Participation and Effectiveness) and 100 indicators.
The Municipal Performance Index will act as a guide to evidence-
based policy making, catalyse action to achieve broader developmental outcomes including the
Sustainable Development Goals, assess and compare the outcomes achieved by municipal bodies, give
citizens an insight into the functioning of local bodies and build a dialogue between the stakeholders.

An exercise of this scale would not have been possible without the phenomenal leadership and teamwork
of officers of the Smart Cities Mission and supporting partners in designing such a comprehensive
Assessment Framework. All of them deserve my appreciation.
 Kunal Kumar
Mission Director, Smart Cities Mission, MoHUA

The Government of India’s (GoI) national objective of development for all

MESSAGE

converges well with the Sustainable Development Goals and the 2030
Agenda. With cities being the engines of growth of a country, the Ministry
of Housing and Urban Affairs has launched several initiatives such as the
Swachh Bharat Mission (SBM-U), Pradhan Mantri Awas Yojana (PMAY-U),
Deen Dayal Antyodaya Yojana-National Urban Livelihood Mission (DAY-
NULM), Atal Mission for Rejuvenation and Urban Transformation
(AMRUT), Smart Cities Mission (SCM), HRIDAY and others to accelerate
India’s urban growth story.

These missions collectively seek to foster a better quality of life for

India’s urban citizens through improving urban governance, city planning
and availability and quality of urban infrastructure. Urban Local Bodies
are critical units of local governance and are the most important agency
in implementation of these Missions. The key enablers that influence
the performance of urban local bodies can be broadly classified into five
verticals- Services, Finance, Policy, Technology, and Governance. These
are the pillars based on which we have decided to frame the Municipal
Performance Index 2019 so as to build a performance measurement
system that can be adopted at the local level for a granular assessment
of performance of these urban local bodies.

The Index seeks to facilitate Smart Cities and other million plus population
cities in assessment of these five enablers, that will eventually help
Municipalities in better planning and management, and help in filling the
gaps in city administration, thereby improving the liveability of cities for
its citizens. These five pillars have been divided into 20 categories and 100 indicators that will help in
assessing the performance of municipalities against these pillars. Since cities across India show wide
variations in level of development and population sizes, we have divided cities into different tiers for
better comparison based on their population sizes.

This Framework addresses the methodological issues vis. reasons for selection of one method over
others and lists down the steps that will be followed to calculate the Index. It carries the methodology
used to score various indicators on a relative scale across municipalities. Furthermore, the report also
outlines the challenges that will be encountered while calculating the Index and the means to resolve
them.

I hope that this framework will help urban local bodies in reducing the complex realities of governance
into a few understandable dimensions that can be measured and quantified. It will help the cities in better
planning and move towards data driven governance that will eventually improve the liveability of cities.

The accuracy of this framework relies heavily on reliable data input by the cities, therefore I urge the
cities to make their best efforts in careful self-assessment that will result into data-driven empowerment,
collaboration and governance in cities. I wish everyone all the best for this most important exercise!
 Municipal Performance Index 2019: Assessment Framework

Introduction
The third millennium is witnessing the largest adoption of enhanced novel-planning techniques
wave of urbanization across the world. More and the integration of technology-supported
than 50 percent of the world’s population is now frameworks.
living in the cities. This ratio is expected to rise
to 70 percent by 2050. Cities are now at the core The Government of India (GoI) is strongly
of economic, social and political developments. committed to the 2030 Agenda, including the
A growth of such urban agglomerations also Sustainable Development Goals, as reinforced
come with a commensurate rise in challenges of by the Prime Minister and other senior ministers
climate change, crime, poverty, disease and the at national and international meetings. India’s
exhaustion of natural resources that need to be national development goals and its “Sab ka
addressed by city planners and municipalities. Saath, Sab ka Vikas” (development with all, and
The World Bank, UN agencies and governments for all) policy initiatives for inclusive development
across the globe have developed international converge well with the SDGs. To quote Hon’ble
instruments and agendas to guide urbanization; Prime Minister - “These goals reflect our evolving
turning these challenges into opportunities understanding of the social, economic and
for a better world. These include Sustainable environmental linkages that define our lives”.
Development Goal (SDG) 11 and the New India will play a leading role in determining the
Urban Agenda (NUA) , which facilitate the success of the SDGs globally.
implementation of effective public policies,

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 Municipal Performance Index 2019: Assessment Framework

India is urbanizing at a rapid pace and it urgently urban planning and design; local economy and
needs to address the challenges that come with it municipal finance; capacity building within the
to stay committed to the SDG goals. The country’s urban ecosystem; and appropriate adoption of
urban population was 37.7 crore (31%) in 2011 innovative technology need to be paid attention
census. This is projected to increase to 60 crore to in a comprehensive manner.
(40%) by 2030 and over 80 crore (50%) by 2050.
As per 2011 census, urban India contributed The population migrating from rural to urban
63% to the country’s GDP. This is projected to areas have dreams and aspirations to improve
grow to over 75 percent by 2030 and more than their quality of life with better facilities for living
80 percent by 2050. Such rapid urbanization and livelihood that includes physical, social,
offers India an incredible window for further institutional and economic infrastructure. All
transforming the economy and fueling growth. these pose huge challenges in view of rapid
But growing urban population also creates a urban growth. Hon’ble Prime Minister saw these
huge challenge to the civic infrastructure and challenges as big opportunities to drive the
services like sanitation, water, sewage, housing, economy forward—investments in infrastructure
electricity, public transport etc. will create jobs, improve ease of living and
employ citizens to best of their abilities in service
Due to sheer concentration of people and of the nation. To tackle the challenges and make
assets in cities, their vulnerability to the impacts the best out of the opportunities in the cities,
of climate change, disasters and conflicts the Government has launched several initiatives
increases manifold. Addressing these challenges such as the Swachh Bharat Mission (SBM-U),
demands deeper engagement, complex program Smart Cities Mission (SCM), Atal Mission
design, robust and agile implementation for Rejuvenation and Urban Transformation
mechanisms and a rigorous evaluation and (AMRUT), Pradhan Mantri Awas Yojana (PMAY-U),
monitoring framework. However, when planned Deen Dayal Antyodaya Yojana-National Urban
and managed well, cities become engines of Livelihood Mission (DAY-NULM) under Ministry
growth. This requires appropriate policies and of Housing and Urban Affairs. These missions
programs for the urban planning, construction, collectively seek to foster a better quality of
development, management, and improvement life for India’s urban citizens through improving
of urban areas. Key pillars of transformation urban governance, city planning and availability
viz., urban policies, legislation and regulations; and quality of urban infrastructure.

1
SDG 11 forms one of the key goals of the 2030 Agenda for Sustainable Development. The specific target addressed by this project is 11.3
– “By 2030, enhance inclusive and sustainable urbanization and capacity for participatory, integrated and sustainable human settlement
planning and management in all countries”
2
The New Urban Agenda (NUA) represents a shared vision for a better and more sustainable future. If well-planned and well-managed,
urbanization can be a powerful tool for sustainable development for both developing and developed countries. This was endorsed by
the United Nations General Assembly at its sixty-eighth plenary meeting of the seventy-first session on 23 December 2016. The specific
commitments of NUA addressed by this project are:
• “We will strive to improve capacity for urban planning and design and the provision of training for urban planners at national,
subnational and local levels and
• We will foster the creation, promotion and enhancement of open, user-friendly and participatory data platforms using technological
and social tools available to transfer and share knowledge among national, subnational and local governments and relevant
stakeholders, including non-State actors and people, to enhance effective urban planning and management, efficiency and
transparency through e-governance, approaches assisted by information and communications technologies, and geospatial
information management.”

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 Municipal Performance Index 2019: Assessment Framework

A three-level strategy,
as highlighted below Smart Cities (Level 3)
was followed: 100 Smart Cities address
the issue of Ease of Living
through increased use
100 of digital technology and
optimum utilization of
resources and are developed
AMRUT Cities (Level 2) 500 as lighthouses
Water Supply and
Sewerage/ Septage
which need economies
All Cities (Level 1)
of scale are implemented > 4300 Poverty Alleviation,
in 500 AMRUT cities
Affordable Housing and
with more than 1 lakh
Cleanliness are addressed
population. through DAY-NULM, PMAY
(U) and SBM (U) for all the
urban local bodies.

At the first level, poverty alleviation, affordable housing and cleanliness are the three biggest
challenges. Deen Dayal Antyodaya Yojana-National Urban Livelihood Mission (DAY-NULM),
Pradhan Mantri Awas Yojana – Urban (PMAY-U) and Swachh Bharat Mission-Urban (SBM-U) are
implemented in all the urban local bodies.

At the second level, basic infrastructure like water supply and sewerage/septage projects
and green parks are in the focus. These sectors require economies of scale and are being
implemented in 500 cities, with 1,00,000 and above population through Atal Mission for
Rejuvenation and Urban Transformation (AMRUT). This covers over 65% of urban population

Finally at the third level, 100 cities are being developed under Smart Cities Mission (SCM)
to address the issue of ease of living by evolving new paradigms of urban governance with
communities at the core and an increased use of digital technology to improve the urban
infrastructure, services and optimum utilisation of resources.

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 Municipal Performance Index 2019: Assessment Framework

The objective of the Smart Cities Mission (SCM) is in assessment of these five enablers, that
to promote cities that provide core infrastructure will eventually help Municipalities in better
and give a decent quality of life to its citizens, planning and management, filling the gaps in
a clean and sustainable environment and city administration as brought out in their self-
application of ‘Smart’ Solutions. The application assessment, thereby improving the livability of
of ‘Smart’ Solutions, creating replicable models cities for its citizens.
which will act like a light-house to other aspiring
cities, and harnessing of technology that leads The Municipal Performance Index is an effort to
to Smart outcomes are the bold initiatives under assess and analyse the performance of Indian
SCM. Such initiatives reflect not just the inputs municipalities based on their defined set of
that are reaching our citizens but what outcomes functions. The responsibilities of a municipality
these investments have over a period of time. span across a range of verticals that include
provision of basic pubic services to more complex
Municipalities are critical units of local domains like urban planning. The Municipal
governance within a nation. The performance Performance Index is meant to complement the
of municipalities is dependent on key strengths Ease of Living Index, which in turn gives insight
which enable them to execute the functions into the liveability within Indian cities as a result
entrusted to them in an efficient and productive of the services provided by local bodies.
manner. These enablers make them capable of
making a city ’smart’. These enablers can be Another reason for measurement of performance
broadly classified as Services, Finance, Policy, of municipalities is that various stakeholders
Technology, and Governance. It becomes crucial including citizens demand such information.
to build a performance measurement system Performance measurements also provide a
that can be adopted at the local level for a convenient way to depict and report information
granular assessment of these enablers or drivers as it reduces the complex realities of governance
of growth. into a few understandable dimensions that
can be measured and quantified. Such reports
With the Municipal Performance Index 2019, of municipal performance carry the potential
the Ministry has sought to facilitate Smart to keep citizens informed and build trust and
Cities and other million plus population cities confidence in their local governments.

Generate information to Assess and compare the

guide evidence-based outcomes achieved by municipal
policy making; bodies with given set of resources;

Catalyse action to achieve Give citizens an insight into

Key broader developmental the functioning of local
Objectives of outcomes including the bodies and build a dialogue
the Municipal Sustainable Development between the stakeholders
Goals
Performance
Index

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 Municipal Performance Index 2019: Assessment Framework

This report outlines the methodology that will be one method was chosen over the others and lists
adopted in building the Municipal Performance down the steps that will be followed to calculate
Index. The development of such a comprehensive the Index. The following sections describe
index that can accurately measure performance the framework used to measure municipality
of a multi-functional body is a complicated task performance and delve into more detailed
as it requires selection of the most suitable explanations of the various pillars and indicators
method for the following factors: weights of the under each vertical. It carries the methodology
indicators (objective or subjective), aggregation used to score various indicators on a relative
process (average or weighted), and comparative scale across municipalities. Furthermore, the
analysis (relative or absolute). report also outlines the challenges that will be
encounted while calculating the Index and the
This report presents a discussion on the same, means to resolving them.
addressing methodological issues such as why

Overview of the Process

Data Collection • Collect data across

01 and Validation
100 indicators from
the municipalities

• Standardize the
indicators to make them
Data Transformation comparable
02 and Scoring • Score the indicators
based on the prescribed
benchmarks

03

• Aggregate the indicator scores to obtain the sector

scores for each municipality
• Apply weightages to the sector to obtain the score of Computing Index
the verticals Score
• These vertical scores are aggregated to reach the score
of “Municipal Performance Index“

14
01
FRAMEWORK
OF THE
INDEX
 Municipal Performance Index 2019: Assessment Framework

The Municipal Performance Index examines the sectoral performance of municipalities across a set of
five verticals, which encompass its mandated functionalities. The five verticals inculcate a total of 20
sectors and 100 indicators within its fold. The framework has been developed after a rigorous process
of discussions and consultations with various experts in the field of local governance.

The verticals that are covered by the Index include:

 Services  Finance  Technology Planning  Governance

Education
Health
Water & Waste Water

Sectors
SWM & Sanitation
01 Services Registration & Permits
Infrastructure

Revenue Management
Expenditure Management
02

Sectors
Fiscal Responsibility
Finance
Fiscal Decentralization
Performance
Municipal

100 Indicators
Index

Plan Preparation
03
Sectors

Plan Implementation
Planning Plan Enforcement

Digital Governancce
Sectors

04 Digital Access
Technology Digital Literacy

Transparency and Accountability

04
Sectors

Human Resource
Participation
Governance
Effectiveness

Figure 1: Framework of the Municipal Performance Index

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 Municipal Performance Index 2019: Assessment Framework

The vertical of services includes all functions of urban planning. Lastly, the governance
that citizens experience on a daily basis like vertical covers the administrative aspects of
water supply to households and door-to- the municipal body.
door waste collection. The finance vertical
assesses the effectiveness with which public It is evident that the sectors under each
funds are managed. Meanwhile, Technology vertical vary in number based on the range
delves into the digital coverage of municipality of functionalities they encompass. Since
services and the extent to which it empowers each of these 20 sectors are equally crucial
its citizens to access them. The vertical of in municipal performance, they have been
planning evaluates municipalities on their given an equal weightage. As a result, the five
preparation, implementation and enforcement verticals received the following weightages:

20% 30%
Services
Governance

Weightage of
Verticals

15% 20%
Planning Finance

15%
Technology

Figure 2: Weightages of the Verticals for Municipal Performance Index

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 Municipal Performance Index 2019: Assessment Framework

With such a distribution, where the vertical of under the vertical of Services has been given
Services receives the highest weightage of 30 as much weightage as digital literacy under
percent, verticals of finance and governance the vertical of Technology.
receive an equal weightage of 20 percent, The index with a compiled list of indicators
and finally, Technology and planning receive has been presented below. A detailed list can
a weightage of 15 percent each, all sectors be found in the Appendix.
within these verticals have been awarded
an equal weightage. For instance, education

Municipal Performance Index

Education Health Water & Waste Water SWM & Sanitation

• Vacancy of • Primary • Household with • Garbage
Teachers Healthcare Piped Connection Collection
• Pupil-Teacher Institutions • Water Supplied • Street
Ratio • Vacancy of • Wastewater Cleanliness
• Expenditure Doctors Treatment • Waste Disposal
• Expenditure • Storm Water • Waste Treatment
• Community Drainage • Sewage
Healthcare • Sewerage Netwok Treatment
Workers Capacity
• Household Sewer
Connection
Services

Registrations and Permits Infrastructure

• Registration Efficiency • Roads with Street Lights
• Online Registration • Street Light with LEDs
• Ease of Obtaining Permits • Expenditure on Road
• Online Registration of Maintenance
Permits • Road Density
• No. of Licenses Awarded • Foothpath Density
• Online Registration of • Community Services
Licenses

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 Municipal Performance Index 2019: Assessment Framework

Revenue Expenditure Fiscal Fiscal

Management Management Responsibility Decentralization
• Own Revenue • Central Grant • Participatory • Tax Collection Powers
vs Total Expenditure Budgeting • Borrowing Powers
Revenue Efficiency • Budget Variance • Credit Rating
• Tax Revenue vs • State Grant • External Audit
Own Revenue Expenditure
Efficiency • Data Sharing
• Tax Coverage
Efficiency • Capital • Internal Audit
• Properties Expenditure • Publication of
Mapped on GIS vs Total Audits
Finance

Expenditure
• Tax Collection
Efficiency • Establishment
Exp. vs Total
• Review of Exp.
Property Tax
• Salary
• Last Revision Expenses vs
• Accounting Total Own Rev.
System • Preparation
• Alternate of Budget
Sources of Estimate
Financing • Capital
• Budget Expenditure per
Efficiency capita
• Establishment
Expenditure per
capita

Digital Digital Digital

Governance Access Literacy
• e-Governance • Internet Access • Number of People
Initiatives • Usage Trained
• Command and • Digital Literacy
Control System Programmes
Technology

• Number of • Number of Centres

e-tenders
• Value of
e-tenders
• Open Data
Policy
• Presence of
CDO
• City-data
Alliance
• Presence on
Open Data
Portal

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 Municipal Performance Index 2019: Assessment Framework

Plan Plan Plan

Preparation Implementation Enforcement
Planning

• Development • Land-titling Law • Plan Violations

Plan • Plan Efficiency
• Land-pooling
• Plan on GIS Law
Platform
• Single-Window
• Planning by Clearance
Town Planners
• Green Buildings
• Town Planning
Schemes

Transparency & Human Participation Effectiveness

Accountability Resource
• Disclosure of • Adequacy of • Voter Turnout • Citizen Charter
Governance

Assets ULB staff • Local • Establishment

• Budget • Leadership Representation Exp per Employee
Publication Stability • Community • Capacity Building
• Publication of • Gender Equality Involvement • Presence of
Performance Ombudsman
Reports • Average Tenure
of Mayor
• Environmental
Status Report • Direct Election
of Mayor
• Corruption
Cases Against
Employees

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 Municipal Performance Index 2019: Assessment Framework

02
METHODOLOGY

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 Municipal Performance Index 2019: Assessment Framework

The set of 100 indicators that form the Municipal Performance Index are a combination of metrics
that have varied nature and specifications. So, a series of steps have to be followed to standardize
the data for comparability across the Index. These have been outlined in this section.

City Classification
Since cities across India show wide variations in level of development and population sizes,
it was deemed fit to bifurcate them into different tiers for better comparison. The cities will
be classified based on population in the following manner.

Classification Population Range (As per 2011 Census)

Small Towns Population less than 50,000

Medium Towns Population ≥ 50,000 < 5 lakh

Large Towns Population ≥ 5 lakh < 1 million

Metropolitan Cities Population ≥ 1 million < 5 million

Megapolis Population ≥ 5 million

Source: URDPFI Guidelines

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 Municipal Performance Index 2019: Assessment Framework

The first stage of the project will include an analysis of municipalities from all metropolitan and
megapolis cities, i.e. all cities with a population greater than 1 million as per 2011 Census, including
all the cities covered under the Smart Cities Mission irrespective of their population size. Any
learnings gathered from the process will be used to improve upon the existing framework. The study
will be later expanded to more cities.

Scoring Methods
The data that is collected for the various indicators across the Index will be obtained in varied units.
For instance, vacancy of teachers in municipal schools will be a percentage of the actual staff strength
to total sanctioned staff strength while road density will be a ratio of total road length within the
municipality to the total municipal area. Each kind of such indicator will have a different scoring
mechanism.

Percentage
The data that is collected for the various indicators across the Index will be obtained in varied
units. For instance, vacancy of teachers in municipal schools will be a percentage of the actual
staff strength to total sanctioned staff strength while road density will be a ratio of total road
length within the municipality to the total municipal area. Each kind of such indicator will have a
different scoring mechanism.

Ratio

Similarly, to weigh the data for comparability some indicators will be obtained in the form of
ratios. For instance, number of digital literacy centres created in a municipality is to be weighed
by per lakh of population. Again, these do not require scoring mechanisms but do need to be
standardized.

Binary Marking

Some indicators take the form of yes or no questions to the municipalities. For instance, the
indicator assessing if the audited accounts of the municipality have been published in the last
three years takes a similar form. For such a question, each “yes” answer will result in a marking of
1 and each “no” answer will result in a marking of 0. If a municipality answers “yes” for two years
and “no” for the third, it will be awarded a total of 2 marks out of three. Similar scoring will be done
across municipalities.

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 Municipal Performance Index 2019: Assessment Framework

Deviation from Mean

Some indicators have no fixed benchmarking or optimal value. For instance, it is difficult to fix
the optimal expenditure on health and education by a municipality. In such cases, the average of
all municipalities will be taken as a benchmark and each municipality will be scored based on the
deviation from it. For instance, in the case of expenditure on education as a percentage of the total
municipality budget, the mean expenditure proportion for all municipalities will be obtained and
the deviation of each municipality from it will be used to assess its scores. Any positive deviation
will be considered better in such cases.

In some cases, like pupil-teacher ratio, where there is benchmark given by The Right of Children to
Free and Compulsory Education (RTE) Act at 30:1, there will be capping at the benchmark. That is,
municipalities with higher pupil teacher ratio like 25:1 will be awarded the same score as the one
with 30:1. However, those with lower pupil-teacher ratio than 30:1 will be penalised depending on
the deviation from the benchmark.

Data Transformation
The indicator set includes some indicators that are positively correlated with the phenomenon that
we are trying to capture through the index while some other indicators that are negatively correlated
with the overall index. For example, total households covered by piped water connections is positively
related with the performance of municipalities while average number of days in which birth and death
certificates are issues reflects negatively about the functioning of municipalities. Therefore, the first
step is to modify all the indicators in the set in a way that greater value means a higher score.

The table below presents a list of all the indicators that have to be inverted before the calculations.

Sectors Indicator Unit Numerator Denominator

Actual staff strength of Total sanctioned staff

Vacancy of Teachers
% teachers in municipal strength of teachers
in municipal schools
schools in municipal schools
Total number of Total number of
Pupil-Teacher Ratio RATIO students in municipal teachers (on roll) in
Services

Education
School municipal School

Total sanctioned
Vacancy of doctors, Actual staff strength of
staff strength
lab assistants and doctors, nurses and lab
doctors, nurses and
nursing staff in assistants in municipal
lab assistants in
Health municipal hospitals hospitals
municipal hospitals

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 Municipal Performance Index 2019: Assessment Framework

Sectors Indicator Unit Numerator Denominator

Average number of days

Registration
in which (a) birth and
Efficiency:
SCORES (b) death certificates -
a. Birth certificates
are issued (application
Services

b. Death certificates
to issue date)
Average number of days
Registrations Ease of in which building, and
and obtaining SCORES construction permits -
Permits permits are issued (application
to issue date)

Tax Revenue Vs Total Total Own Revenue

Finance

Tax Revenue of your

Own Revenue (three- % of your ULB (in
ULB (in Rupees)
Revenue year average) Rupees)
Management

Total plans
Plan Violations RATIO Plan Violations
sanctioned
Planning

Plan ULB land under Total

Enforcement Land under
% encroachment municipality
encroachment
(acres) (area)

Number of municipal Number of municipal

employees charged employees charged Total municipal
%
Transparency under corruption under corruption cases employees
and cases in the last year in the last year
Governance

Accountability

Number of
Leadership SCORES Commissioners in the
Human Stability last five years
Resource

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 Municipal Performance Index 2019: Assessment Framework

Normalization
It is the step required to make the indicators comparable with each other. It is critical to normalize the
data before making any data aggregation as indicators have different units. For example, coverage of
sewerage network is captured as a percentage of the total road length while the pupil teacher ratio is
a proportion. These indicators are not comparable by any standards. The normalization procedure is
carried out to transform the all the data into dimensionless numbers. This is done using z-scores that
can be placed in a normal distribution.
The z-score or the standard score indicates how many standard deviations an indicator value is from
the mean. It ranges from -3 standard deviation to +3 standard deviation.

X
Figure: 3
Probability

The Normal
Distribution
Values 95% of Values
-1.98α 1.98α

99% of Values
Probability of cases in 2.58α
portions of the curve ≈0.0013 ≈0.0214 ≈0.1359 ≈0.3413 ≈0.3413 ≈0.1359 ≈0.0214 ≈0.0013

Standard Deviations from the Mean -4α -3α -2α -1α 0 1α 2α 3α 4α

Cumulative % 0.1% 2.3% 15.9% 50% 84.1% 97.7% 99.9%

Z Scores -4α -3α -2α -1α 0 1α 2α 3α 4α

T Scores
20 30 40 50 60 70 80

Standardization
Standardization helps solving the problem of non-comparability by making indicators unitless as it
rescales them with a mean of zero and standard deviation of one.
It is calculated using the following formula:

Z= (X- μ)/σ

Z Z-score µ Mean

X Indicator value σ Standard Deviation

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 Municipal Performance Index 2019: Assessment Framework

Aggregation
The aggregation methodology of the Municipal Performance Index is based on three elements i.e.
indicators, sectors and verticals.

Sector Scores

Each indicator under the sector will be given equal weightage. The sector values are calculated by
summing the weighted scores using the following formula:

Sector = ∑ (wi * indicator)

For instance, the sector health has four indicators, so the weight of every indicator for calculating
the score for sector health will be 20 percent or 0.2.

This implies that:

Scores of Health = (0.2* Value of number of municipal primary healthcare institutions + 0.2*
Value of vacancy of doctors, lab assistants and nursing staff in municipal hospitals + 0.2*Value
of deviation of expenditure on healthcare from average + 0.2*Value of number of community
healthcare workers)
These scores will be transformed to a 0 to 100 scale. The calculation will be done using the
following formula:

(X- Minimum Score)

(Maximum Score-Minimum Score)

X City Score

This sector value is represented by A to T from in the table below

Vertical Scores
The scores of the sectors under each vertical will be aggregated to arrive at the vertical score. This
will be calculated using the following formula:

Vertical = ∑ (wi * Category Scores)

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 Municipal Performance Index 2019: Assessment Framework

The table below presents the weights and the complete methodology for each vertical.

Verticals Sectors Score of Verticals

Education (A)
Health (B)
Services Water and Waste Water (C)
Wash and SWM (D) U = (A+B+C+D+E+F)/6
(30%)
Registration and Permits (E)
Infrastructure (F)

Revenue Management (G)

Finance Expenditure Management (H)

(20%) Fiscal Responsibility (I)
V = (G+H+I+J)/4
Fiscal Decentralisation (J)

Digital Governance (K)

Technology
Digital Access (L) W = (K+L+M)/3
(15%)
Digital Literacy (M)

Plan Preparation (N)

Urban Planning
Plan Implementation (O) X = (N+O+P)/3
(15%)
Plan Enforcement (P)

Transparency and
Accountability (Q)
Governance
Human Resources (R) Y = (Q+R+S+T)/4
(20%)
Participation (S)
Effectiveness (T)

Municipal Index Scores

The municipal index score is weighted average of the scores of all the verticals. This will be
calculated using the following formula:

Municipal Index Scores = O.30*U + 0.20*V + 0.15*W + 0.15*X + 0.20*Y

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 Municipal Performance Index 2019: Assessment Framework

03
INDICATOR
DESCRIPTION

29
 Municipal Performance Index 2019: Assessment Framework

This section carries a detailed description of the 100 indicators under the Municipal Performance
Index. Each table outlines the indicator, the vertical and sector that it is under, its numerator and
denominator along with its unit.

1.1.1
Vacancy of Teachers in
Municipal Schools
Vertical Sector

Services Education

Numerator Actual staff strength of teachers in municipal schools

Denominator Total sanctioned staff strength of teachers in municipal schools

Unit Percentage
Scoring Lower the better
Utopia: Lowest city value

1.1.2
Pupil-Teacher
Ratio
Vertical Sector

Services Education

Numerator Total number of students in municipal schools

Denominator Total number of teachers (on roll) in municipal schools

Unit Ratio
Scoring Relative benchmarking
Utopia: 30:1
Comments As per the Right of Children to Free and Compulsory Education (RTE) Act,
2009, the pupil-teacher ratio should be 30:1 at the primary level. So, 30:1 will
be treated as the benchmark and there will be a capping at the figure. That
is, municipalities with higher pupil teacher ratio like 25:1 will be awarded the
same score as the one with 30:1. However, those with worse pupil-teacher
ratio then 30:1 will be penalised for it depending on the deviation from the
benchmark.

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 Municipal Performance Index 2019: Assessment Framework

1.1.3
Deviation of Expenditure on
Education from Average
Vertical Sector

Services Education

Numerator Expenditure on education by the ULB

Denominator Total budget of the ULB

Unit Deviation from Mean
Scoring Scores based on the deviation from mean expenditure on education
SDG Mapping 1.a.2 Proportion of total government spending on essential services
(education, health and social protection)

1.2.1
Number of Municipal
Primary Healthcare Institutions
Vertical Sector

Services Health

Numerator Number of urban primary health centre (U-PHC)

Denominator per 60,000 of population

Unit Ratio
Scoring Higher the better
Utopia: Highest city value
Comments As per the National Urban Health Mission (NUHM), there needs to be a U-PHC
for every fifty to sixty thousand population. So, a relative scoring will be done
based on the benchmark and any deviation below it will be penalised.
SDG Mapping 3.8 Achieve universal health coverage, including financial risk protection,
access to quality essential health-care services and access to safe, effective,
quality and affordable essential medicines and vaccines for all

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 Municipal Performance Index 2019: Assessment Framework

1.2.2
Vacancy of Doctors, Lab Assistants and
Nursing Staff in Municipal Hospitals
Vertical Sector

Services Health

Numerator Actual staff strength of doctors, nurses and lab assistants in municipal
hospitals
Denominator Total sanctioned staff strength doctors, nurses and lab assistants in
municipal hospitals
Unit Percentage
Scoring Lower the better
Utopia: Lowest city value
SDG Mapping 3.8 Achieve universal health coverage, including financial risk protection,
access to quality essential health-care services and access to safe, effective,
quality and affordable essential medicines and vaccines for all

1.2.3
Deviation of Expenditure on
Healthcare from Average
Vertical Sector

Services Health

Numerator Expenditure on healthcare by the ULB

Denominator Total budget of the ULB

Unit Ratio

Scoring Scores based on the deviation from mean expenditure on health

SDG Mapping 1.a.2 Proportion of total government spending on essential services

(education, health and social protection)

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 Municipal Performance Index 2019: Assessment Framework

1.2.4
Number of Community
Healthcare Workers
Vertical Sector

Services Health

Numerator Number of community healthcare workers

Denominator per lakh of population

Unit Ratio

Scoring Higher the better

Utopia: Highest city value
SDG Mapping 3.c.1 Health worker density and distribution

1.3.1
Total Households Covered
by Piped connection
Vertical Sector

Services Water and Wastewater

Numerator Total Household covered by piped connection

Denominator Total number of Households in ULB

Unit Percentage

Scoring Higher the better

Utopia: 100 percent
SDG Mapping 6.1.1 Proportion of population using safely managed drinking water services
1.4.1 Proportion of population living in households with access to basic
services

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 Municipal Performance Index 2019: Assessment Framework

1.3.2
Deviation of Total Water Supplied
from Service Level Benchmark
Vertical Sector

Services Water and Wastewater

Indicator Total water supplied in litres per capita per day (lpcd)

Benchmark 135 lpcd

Unit Deviation from Mean

Scoring Lower the better

Utopia: Lowest city value

1.3.3
Number of Households with
Metered Water Supply Connection
Vertical Sector

Services Water and Wastewater

Numerator Total number of households with metered water supply

Denominator Total number of Households in municipality

Unit Percentage
Scoring Higher the better
Utopia: 100 percent

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 Municipal Performance Index 2019: Assessment Framework

1.3.4
Amount of
Wastewater Treated
Vertical Sector

Services Water and Wastewater

Numerator Amount of wastewater treated

Denominator Total water supplied

Unit Percentage

Scoring Higher the better

Utopia: 80 percent
Comment The total amount of waste water generated is approximately 80 percent of
the total water supplied. Therefore, utopia is 80 percent.
SDG Mapping 6.3.1 Proportion of wastewater safely treated

1.3.5
Coverage of Storm Water
Drainage Network
Vertical Sector

Services Water and Wastewater

Numerator Length of storm water drains

Denominator Total road length

Unit Percentage

Scoring Higher the better

Utopia: 100 percent
Comment The length of drains on both side of the roads should not be duplicated. That
is, length of drain on both sides of 1 metre long road should be taken as 1
metre and not 2 metres.

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 Municipal Performance Index 2019: Assessment Framework

1.3.6
Coverage of
Sewerage Network
Vertical Sector

Services Water and Wastewater

Numerator Length of sewerage network

Denominator Total road length

Unit Percentage
Scoring Higher the better
Utopia: Highest city value

1.4.1
Percentage Coverage of Area (wards)
Under Door-To-Door Collection System

Vertical Sector

Services SWM and Sanitation

Source Swachh Survekshan

Unit Percentage
Scoring Higher the better
Utopia: 100 percent

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 Municipal Performance Index 2019: Assessment Framework

1.4.2
Percentage of Commercial Areas
Undertaking Daily Sweeping and Cleaning
Vertical Sector

Services SWM and Sanitation

Source Swachh Survekshan

Unit Percentage
Scoring Higher the better
Utopia: 100 percent

1.4.3
Percentage of Collected Waste Transported to
Processing Unit for Disposal within the same
day

Vertical Sector

Services SWM and Sanitation

Source Swachh Survekshan

Unit Percentage
Scoring Higher the better
Utopia: 100 percent
SDG Mapping 11.6.1 Proportion of urban solid waste regularly collected and with adequate
final discharge out of total urban solid waste generated, by cities

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 Municipal Performance Index 2019: Assessment Framework

1.4.4
Percentage of Wet Waste Treated either by
Decentralized or Centralized Planning
Vertical Sector

Services SWM and Sanitation

Source Swachh Survekshan

Unit Percentage
Scoring Higher the better
Utopia: 100 percent

1.4.5
Total Sewage Treatment
Capacity of the ULB

Vertical Sector

Services SWM and Sanitation

Numerator Total Sewage treatment capacity of the ULB

Denominator Total sewage generated in the ULB annually

Unit Percentage

Scoring Higher the better

Utopia: 100 percent

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 Municipal Performance Index 2019: Assessment Framework

1.4.6
Total Number of Households
Connected to Sewerage Network
Vertical Sector

Services SWM and Sanitation

Numerator Total number of households connected to sewerage network

Denominator Total number of Households in ULB
Unit Percentage
Scoring Higher the better
Utopia: 100 percent
SDG Mapping 1.4.1 Proportion of population living in households with access to basic
services

1.5.1
Registration Efficiency of
Birth and Death Certificates
Vertical Sector

Services Registrations and Permits

Indicator Average number of days in which (a) birth and (b) death certificates are
issued (application to issue date)

Unit Number of days

Scoring Lower the better

Utopia: Lowest city value

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 Municipal Performance Index 2019: Assessment Framework

1.5.2
Online Registration of
Birth and Death Certificates
Vertical Sector

Services Registrations and Permits

Numerator Number of (a) birth registrations and (b) death registrations completed online

Denominator Total number of birth and death registration

Unit Percentage

Scoring Higher the better

Utopia: Highest city value

1.5.3
Ease of
Obtaining Permits
Vertical Sector

Services Registrations and Permits

Indicators Average number of days in which building, and construction permits are
issued (application to issue date)
Unit Number of days

Scoring Lower the better

Utopia: Lowest city value

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 Municipal Performance Index 2019: Assessment Framework

1.5.4
Online Registrations of
Building and Construction Permits
Vertical Sector

Services Registrations and Permits

Numerator Number of building and construction permits completed online

Denominator Total number of building and construction permits issued

Unit Percentage

Scoring Higher the better

Utopia: Highest city value

1.5.5
Number of Licenses
Awarded by the Municipality
Vertical Sector

Services Registrations and Permits

Indicators Number of licenses awarded by the municipality as per Municipal Corporation

Act, 1957
Unit Number

Scoring Higher the better

Utopia: Highest city value
Comment For each license, 1 mark will be awarded to the municipality.

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 Municipal Performance Index 2019: Assessment Framework

1.5.6
Online Application
of Licenses
Vertical Sector

Services Registrations and Permits

Numerator Number of licenses with online application facility

Denominator Total number of licenses awarded by the municipality

Unit Percentage

Scoring Higher the better

Utopia: Highest city value

1.6.1
ULB Roads Provided
with Street Lights
Vertical Sector

Services Infrastructure

Numerator Road length of ULB provided with street lights

Denominator Total road length under ULB operation and maintenance

Unit Percentage

Scoring Higher the better

Utopia: 100 percent
SDG Mapping 9.1 Develop quality, reliable, sustainable and resilient infrastructure, including
regional and transborder infrastructure, to support economic development
and human well-being, with a focus on affordable and equitable access for all

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 Municipal Performance Index 2019: Assessment Framework

1.6.2
ULB Street Lighting
with LED
Vertical Sector

Services Infrastructure

Numerator Total no. of street light poles with LED under ULB

Denominator Total no. of street light poles under ULB

Unit Percentage

Scoring Higher the better

Utopia: Highest city value
SDG Mapping 9.1 Develop quality, reliable, sustainable and resilient infrastructure, including
regional and transborder infrastructure, to support economic development
and human well-being, with a focus on affordable and equitable access for all

1.6.3
Expenditure on
Road Maintenance

Vertical Sector

Services Infrastructure

Indicator Deviation of expenditure on road maintenance (carriage width, footpath,

cycle tracks, and on-road parking areas)
Unit Deviation from Mean

Scoring Scores based on the deviation from mean expenditure on road maintenance

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 Municipal Performance Index 2019: Assessment Framework

1.6.4
Road
Density
Vertical Sector

Services Infrastructure

Numerator Total length of the road

Denominator Total municipal area

Unit Ratio

Scoring Higher the better

Utopia: Highest city value

1.6.5
Footpath
Density
Vertical Sector

Services Infrastructure

Numerator Total length of footpaths

Denominator Total length of roads

Unit Ratio

Scoring Higher the better

Utopia: Highest city value
Comment The length of footpaths on both side of the roads should not be duplicated.
That is, length of footpath on both sides of 1 metre long road should be taken
as 1 metre and not 2 metres.

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 Municipal Performance Index 2019: Assessment Framework

1.6.6
Community
Services
Vertical Sector

Services Infrastructure

Indicator Community services

a. Community Centre
b. Crematorium
c. Parks
d. Music, dance and drama centre
e. Recreational Club
f. Care centre for physically /mentally
challenged
g. Burial grounds/Cremation ground
h. Fitness centres/GYM
i. Working women – men hostel
j. Night Shelter
k. Old Age Home
l. Orphanage/ Children’s Centre

Denominator per lakh of population

Unit Ratio

Scoring Point marking based on each community service

Higher the better
Utopia: SLB
Scoring SLB:
a. Community Centre: URDPFI Guidelines
b. Crematorium: URDPFI Guidelines
c. Parks: URDPFI Guidelines
d. Music, dance and drama centre: 1 per lakh population
e. Recreational Club: 1 per lakh population
f. Care centre for physically /mentally
challenged: 1 per 10 lakh population
g. Burial grounds/Cremation ground: 1 per 5 lakh population
h. Fitness centres/GYM: 1 per 5 lakh population
i. Working women – men hostel: 1 per lakh 10 population
j. Night Shelter: 1 per lakh 10 population
k. Old Age Home: 1 per lakh 5 population
l. Orphanage/ Children’s Centre: 1 per lakh 10 population

Data will be capped at these benchmarks and any deviation below it will be
penalised.

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 Municipal Performance Index 2019: Assessment Framework

2.1.1
Own Revenue vs
Total Revenue
Vertical Sector

Finance Revenue Management

Numerator Own Revenue of ULB for 2016-17, 2017-18, 2018-19 (in Rupees)

Denominator Total revenue of ULB including grants for 2016-17, 2017-18, 2018-19 (in
Rupees)
Unit Percentage

Scoring Higher the better

Comment Own Revenue includes all sources of revenue at the disposal of local
government, including property tax, user charges, fees and fines. Own
revenue does not include GST compensation devolutions from states to
cities.
Total own revenue is {All revenue-(grants from centre and states)}
The average of last three years will be taken for this indicator for each
municipality.

2.1.2
Tax Revenue vs
Total Own Revenue
Vertical Sector

Finance Revenue Management

Numerator Tax Revenue of ULB for 2016-17, 2017-18, 2018-19 (in Rupees)

Denominator Total Own Revenue of your ULB for 2016-17, 2017-18, 2018-19 (in Rupees)

Unit Percentage

Scoring Lower the better

Utopia: Lowest city value

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 Municipal Performance Index 2019: Assessment Framework

Comment Own Revenue includes all sources of revenue at the disposal of local
government, including property tax, user charges, fees and fines. Own
revenue does not include GST compensation devolutions from states to
cities.
Total own revenue is {All revenue-(grants from centre and states)}
The average of last three years will be taken for this indicator for each
municipality.

2.1.3
Tax Coverage
Efficiency
Vertical Sector

Finance Revenue Management

Numerator Number of properties covered under the tax net

Denominator Total properties within the municipality

Unit Percentage

Scoring Higher the better

Utopia: 100 percent

2.1.4
Properties
Mapped on GIS
Vertical Sector

Finance Revenue Management

Numerator Total properties mapped on GIS

Denominator Total properties within the municipality

Unit Percentage

Scoring Higher the better

Utopia: 100 percent

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 Municipal Performance Index 2019: Assessment Framework

2.1.5
Tax Collection
Efficiency
Vertical Sector

Finance Revenue Management

Numerator Total amount of property tax collected (out of billed for previous financial
year) by ULB for 2016-17, 2017-18, 2018-19 (in Rupees)
Denominator Total amount of property tax billed by ULB for 2015-16, 2016-17, 2017-18 (in
Rupees)
Unit Percentage

Scoring Higher the better

Utopia: Highest city value

2.1.6
Review of
Property Tax
Vertical Sector

Finance Revenue Management

Indicators Is the municipality mandated to review property tax rates from time to time
as per the applicable Municipal Act? (Y/N)
Scoring Binary Marking

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 Municipal Performance Index 2019: Assessment Framework

2.1.7
Last Revision
of Taxes
Vertical Sector

Finance Revenue Management

Indicators If yes, when was the last revision due as per the Act? Has it been carried out?
And when?
Scoring Binary Marking

Comments A municipality will be awarded 1 mark for each question answered in the
affirmative

2.1.8
Accrual Based
Double Entry Accounting System
Vertical Sector

Finance Revenue Management

Indicators Whether Accrual Based Double entry accounting system implemented in your
ULB? (Y/N)
Scoring Binary Marking

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 Municipal Performance Index 2019: Assessment Framework

2.1.9
Alternate Sources of Financing
Raised by the Municipality
Vertical Sector

Finance Revenue Management

Numerator Earnings from alternate sources of financing

Denominator Total earnings of the municipality

Unit Percentage

Scoring Higher the better

Utopia: Highest city value
Comments Alternate sources of financing include PPP, Municipality bonds, CSR, Land
Monetisation, Open Market Borrowings, Value Capture Finance, External
Financing

2.1.10
Budget
Efficiency
Vertical Sector

Finance Revenue Management

Numerator Actual Revenue of the municipality (Revised Estimates) for 2016-17, 2017-18,
2018-19 (in Rupees)
Denominator Budgeted Revenue of the municipality for 2016-17, 2017-18, 2018-19 (in
Rupees)
Unit Difference

Scoring Higher the better

Utopia: Highest city value

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 Municipal Performance Index 2019: Assessment Framework

2.2.1
Central Grants
Expenditure Efficiency
Vertical Sector

Finance Expenditure Management

Numerator Amount of central grants spent for 2016-17, 2017-18, 2018-19 (in Rupees)

Denominator Amount of central grants received for 2016-17, 2017-18, 2018-19 (in Rupees)

Unit Percentage

Scoring Higher the better

Utopia: 100 percent

2.2.2
State Grants
Expenditure Efficiency
Vertical Sector

Finance Expenditure Management

Numerator State Grants Expenditure Efficiency

Denominator Amount of state grants received for 2016-17, 2017-18, 2018-19 (in Rupees)

Unit Percentage

Scoring Higher the better

Utopia: 100 percent

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 Municipal Performance Index 2019: Assessment Framework

2.2.3
Capital Expenditure Vs
Total Expenditure
Vertical Sector

Finance Expenditure Management

Numerator Total Capital Expenditure of ULB for 2016-17, 2017-18, 2018-19 (in Rupees)

Denominator Total Expenditure of ULB for 2016-17, 2017-18, 2018-19 (in Rupees)

Unit Percentage

Scoring Higher the better

Utopia: Highest city value

2.2.4
Establishment Expenditure Vs
Total Expenditure
Vertical Sector

Finance Expenditure Management

Numerator Total Establishment Expenditure of ULB for 2016-17, 2017-18, 2018-19 (in
Rupees)
Denominator Total Expenditure of ULB for 2016-17, 2017-18, 2018-19 (in Rupees)

Unit Deviation from Mean

Scoring Scores based on the deviation from mean city value

Comments Establishment expenditure is total expenditure of the municipality except

capital and operational expenditure.

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 Municipal Performance Index 2019: Assessment Framework

2.2.5
Salary Expenses Vs
Total Own Revenue
Vertical Sector

Finance Expenditure Management

Numerator Total Own Revenue of ULB for 2016-17, 2017-18, 2018-19 (in Rupees)

Denominator Salary Expense of ULB for 2016-17, 2017-18, 2018-19 (in Rupees)

Unit Difference

Scoring Higher the better

Utopia: Highest city value

2.2.6
Preparation of
Budget Estimate
Vertical Sector

Finance Expenditure Management

Indicator Whether Budget Estimate are being prepared in the last three years? (Y/N)

Scoring Binary Marking

Comments A municipality will be awarded 1 mark for each answer in the affirmative

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 Municipal Performance Index 2019: Assessment Framework

2.2.7
Capital Expenditure
Per Capita
Vertical Sector

Finance Expenditure Management

Numerator Total Capital Expenditure of ULB for 2016-17, 2017-18, 2018-19 (in Rupees)

Denominator Total population of city

Unit Ratio

Scoring Higher the better

Utopia: Highest city value

2.2.8
Establishment Expenditure
Per Capita
Vertical Sector

Finance Expenditure Management

Numerator Total Establishment Expenditure of ULB for 2016-17, 2017-18, 2018-19 (in
Rupees)
Denominator Total population of city

Unit Deviation from Mean

Scoring Scores based on the deviation from mean city value

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 Municipal Performance Index 2019: Assessment Framework

2.2.9
Budget
Deficit / Surplus
Vertical Sector

Finance Expenditure Management

Indicator Percentage of Budget Deficit / Surplus for 2016-17, 2017-18, 2018-19 (in
Rupees)
Unit Percentage

Scoring Lower the better

Utopia: Lowest city value

2.3.1
Participatory
Budgeting
Vertical Sector

Finance Fiscal Responsibility

Indicator Percentage of ULB budget allocated through participatory budgeting (direct

citizen inputs)
Unit Percentage

Scoring Higher the better

Utopia: Highest city value

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 Municipal Performance Index 2019: Assessment Framework

2.3.2
Budget
Variance
Vertical Sector

Finance Fiscal Responsibility

Numerator Actual Expenditure

Denominator Budgeted Expenditure

Unit Difference

Scoring Higher the better

Utopia: Highest city value
SDG Mapping 16.6.1 Primary government expenditures as a proportion of original approved
budget, by sector (or by budget codes or similar)

2.3.3
External
Audit
Vertical Sector

Finance Fiscal Responsibility

Numerator Existence of externally audited financial statements for 2016-17, 2017-18,

2018-19 (Y/N)
Scoring Binary marking
Utopia: 3
Comment Each answer in the affirmative is given a mark of 1

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 Municipal Performance Index 2019: Assessment Framework

2.3.4
Data
Sharing
Vertical Sector

Finance Fiscal Responsibility

Indicator Availability of latest data on financial and operational parameters (Y/N)

Scoring Binary Marking

SDG Mapping 16.10.2 Number of countries that adopt and implement constitutional,
statutory and/or policy guarantees for public access to information

2.3.5
Internal
Audit
Vertical Sector

Finance Fiscal Responsibility

Numerator Whether Internal Audits or controls and risk conducted last fiscal or not and
presence of such docs (Y/N)
Scoring Binary marking
Utopia: 2 (1 for each question)

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 Municipal Performance Index 2019: Assessment Framework

2.3.6
Publication of
Audited Accounts
Vertical Sector

Finance Fiscal Responsibility

Numerator Whether audited accounts (internal and external) have been published for the
last three years? (Y/N)
Scoring Binary marking
Utopia: 3
Comment 16.10.2 Number of countries that adopt and implement constitutional,
statutory and/or policy guarantees for public access to information

2.4.1
Tax Collection
Powers
Vertical Sector

Finance Fiscal Decentralisation

Numerator Does the municipality have power to set and collect the following revenue
sources - property tax, local body tax, professional tax, advertisement rights,
entertainment tax and any other? (Y/N)
Scoring Higher the better (Scores will depend on the number of taxes that
municipality can collect)
Utopia: Highest city value

Comment 16.10.2 Number of countries that adopt and implement constitutional,

statutory and/or policy guarantees for public access to information

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 Municipal Performance Index 2019: Assessment Framework

2.4.2
Borrowing
Powers
Vertical Sector

Finance Fiscal Decentralisation

Numerator Does it have powers to borrow and invest funds without State approval
(including under debt-limitation policies)? (Y/N)
Scoring Binary marking

2.4.3
Credit
Rating
Vertical Sector

Finance Fiscal Decentralisation

Indicator What is the credit rating of your municipality?

Scoring Point marking based on Credit Rating

Comment There are a total of 20 credit ratings between AAA and D. A credit rating of
AAA results in a marking of 20 for a municipality while a rating of D carries a
mark of 1

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 Municipal Performance Index 2019: Assessment Framework

3.1.1
e-Governance
Initiatives
Vertical Sector

Technology Digital Governance

Indicator Does the ULB have the following e-governance initiatives:

a. Web Portal (Y/N)
b. Online Public Service Delivery (Services provided online as a proportion of
total Services provided)
c. Online Public Service Delivery on Mobile (Services provided via mobile as a
proportion of total Services provided)
d. Online Grievance Redressal (number of grievances received online as a
proportion of total grievances received)
e. Online Grievance Redressal on Mobile (Services provided via mobile as a
proportion of total Services provided)
Unit Point Marking

Scoring Higher the better

Utopia: 5
Comment Each question carries a mark of 1. A municipality that answers in the
affirmative for the first question will be marked 1; otherwise 0. For the rest,
a municipality will receive a mark of 1 if it shows positive deviation from the
mean (average of all municipalities); otherwise zero.

3.1.2
Command and
Control System

Vertical Sector

Technology Digital Governance

Indicator How many of your services are being managed through a command and
control system? Eg. SCADA, ICCC etc.
Unit Point Marking

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 Municipal Performance Index 2019: Assessment Framework

Scoring Higher the better

Utopia: Highest value
Comment A municipality will receive a mark of 1 for each service it manages through a
command and control system.

3.1.3
Number of Tenders Finalised Through
e-Tendering in the Last Financial Year
Vertical Sector

Technology Digital Governance

Numerator Total number of tenders finalized through e-tendering in the last financial
year
Denominator Total no of tenders finalized in last financial year

Unit Percentage

Scoring Higher the better

Utopia: Highest city value

3.1.4
Value of Tenders Finalised Through
e-Tendering in the Last Financial Year
Vertical Sector

Technology Digital Governance

Numerator Total value of tenders finalized through e-tendering in the last financial year

Denominator Total value of tenders finalized in last financial year

Unit Percentage

Scoring Higher the better

Utopia: Highest city value

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 Municipal Performance Index 2019: Assessment Framework

3.1.5
Open Data
Policy
Vertical Sector

Technology Digital Governance

Indicator Does the city have an open data policy? (Y/N)

Scoring Binary Marking

SDG Mapping 17.19 By 2030, build on existing initiatives to develop measurements of

progress on sustainable development that complement gross domestic
product, and support statistical capacity-building in developing countries

3.1.6
City Data Officer
(CDO)
Vertical Sector

Technology Digital Governance

Indicator Has the city appointed a city data officer (CDO)? (Y/N)

Scoring Binary Marking

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 Municipal Performance Index 2019: Assessment Framework

3.1.7
City Data
Alliance
Vertical Sector

Technology Digital Governance

Indicator Has the city formed a city data alliance? (Y/N)

Scoring Binary Marking

SDG Mapping 17.19 By 2030, build on existing initiatives to develop measurements of

progress on sustainable development that complement gross domestic
product, and support statistical capacity-building in developing countries

3.1.8
Open Data
Portal
Vertical Sector

Technology Digital Governance

Indicator Does the city have presence on an open data portal? (Y/N)

Scoring Binary Marking

SDG Mapping 17.19 By 2030, build on existing initiatives to develop measurements of

progress on sustainable development that complement gross domestic
product, and support statistical capacity-building in developing countries

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 Municipal Performance Index 2019: Assessment Framework

3.2.1
Internet
Access
Vertical Sector

Technology Digital Access

Numerator Number of Wi-Fi hotspots provided by municipal corporation or smart city

company
Denominator Total Municipal Area

Unit Percentage

Scoring Higher the better

Utopia: Highest city value

3.2.2
Wi-Fi users
Per Hotspot
Vertical Sector

Technology Digital Access

Numerator Number of Wi-Fi users per hotspot provided by municipal corporation or

smart city company (measured by no. of registrations)
Denominator Total Population

Unit Percentage

Scoring Higher the better

Utopia: Highest city value
SDG Mapping 17.8.1 Proportion of individuals using the Internet

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 Municipal Performance Index 2019: Assessment Framework

3.3.1
Digital Literacy
Programmes
Vertical Sector

Technology Digital Literacy

Indicator Does the municipality run digital literacy programmes? (Y/N)

Scoring Binary Marking

3.3.2
Number of
Digital Literacy Centres Created
Vertical Sector

Technology Digital Literacy

Numerator Number of digital literacy centres created

Denominator Per Lakh Population

Unit Ratio

Scoring Higher the better

Utopia: Highest city value

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 Municipal Performance Index 2019: Assessment Framework

3.3.3
Digital
Literacy Courses
Vertical Sector

Technology Digital Literacy

Numerator Number of people who have completed digital literacy courses provided by
municipality or smart city company
Denominator Total population in Slums

Unit Percentage

Scoring Higher the better

Utopia: Highest city value

4.1.1
City
Development Plan

Vertical Sector

Planning Plan Preparation

Numerator Does the city have an updated development plan? (Updated in the last ten
years) (Y/N)
Scoring Binary Marking

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 Municipal Performance Index 2019: Assessment Framework

4.1.2
Plan on
GIS Platform
Vertical Sector

Planning Plan Preparation

Indicator Is the current development plan of the city built on a GIS platform? (Y/N)

Scoring Binary Marking

4.1.3
Planning by
Town Planners
Vertical Sector

Planning Plan Preparation

Indicator Is the development plan preparation and implementation done by qualified

town planners? (Y/N)
Scoring Binary Marking

4.1.4
Does the MC Follow the
Practice of Local Area Planning?
Vertical Sector

Planning Plan Preparation

Numerator Has the town planner implemented plan through town planning schemes
(TPS schemes)? If yes, then how many were implemented over the last three
years?

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Scoring Point Marking

Utopia: Highest City Value
Comment The first question carries 1 mark for answer in the affirmative and the second
will receive relative marking

4.2.1
Land-Titling
Law
Vertical Sector

Planning Plan Implementation

Numerator Does the municipality have a land titling law? (Y/N)

Scoring Binary Marking

4.2.2
Land-Pooling
Law
Vertical Sector

Planning Plan Implementation

Numerator Does the municipality have a land pooling law? (Y/N)

Scoring Binary Marking

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4.2.3
Single-Window
Clearance
Vertical Sector

Planning Plan Implementation

Numerator Is there a single-window clearance in place for building and construction

projects (that take affirmative action like affordable housing)? (Y/N)
Scoring Binary Marking

4.2.4
Does the City Incentivise
Green Buildings?
Vertical Sector

Planning Plan Implementation

Numerator Does the city incentivise green buildings? (Y/N)

Scoring Binary Marking

4.3.1
Plan
Violations
Vertical Sector

Planning Plan Enforcement

Numerator Number of plan violations

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Denominator Total plans sanctioned

Unit Ratio

Scoring Lower the better

Utopia: Lowest city value

4.3.2
Penalty
Efficiency
Vertical Sector

Planning Plan Enforcement

Numerator Value of penalties levied on plan violations

Denominator Violations detected in the last year

Unit Ratio

Scoring Higher the better

Utopia: Highest city value

4.3.3
Land under
Encroachment
Vertical Sector

Planning Plan Enforcement

Numerator ULB land under encroachment (Acres)

Denominator Total municipality area

Unit Percentage

Scoring Lower the better

Utopia: Lowest city value

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5.1.1
Disclosure of
Assets
Vertical Sector

Governance Transparency and Accountability

Numerator Are the elected and government officials mandated to disclose their income
and assets? (Y/N)
Scoring Binary Marking

5.1.2
Budget
Publication
Vertical Sector

Governance Transparency and Accountability

Numerator Has the municipality published its budgets and accounts in the last three
years? (Y/N)
Scoring Point Marking
Utopia: 3 (1 for each year)

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5.1.3
Publication of
Performance Reports
Vertical Sector

Governance Transparency and Accountability

Numerator Are service-level performance reports regularly published publicly by the

municipality every year? (Y/N)
Scoring Binary Marking

5.1.4
Publication of
Environmental Status Report
Vertical Sector

Governance Transparency and Accountability

Numerator Has the municipality published an environmental status report with action
plans for the last three years? (Y/N)
Scoring Point Marking
Utopia: 3 (1 for each year)

5.1.5
Corruption Cases
Against Employees
Vertical Sector

Governance Transparency and Accountability

Numerator Number of municipal employees charged under corruption cases in the last
year

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Denominator Total municipal employees

Unit Percentage

Scoring Lower the better

Utopia: Lowest city value
SDG Mapping 16.5 Substantially reduce corruption and bribery in all their forms

5.2.1
Adequacy of
ULB एStaff
Vertical Sector

Governance Human Resource

Numerator Actual staff strength of ULB staff

Denominator Sanctioned staff strength of ULB staff

Unit Percentage

Scoring Higher the better

Utopia: 100 percent

5.2.2
Gender
Equality
Vertical Sector

Governance Human Resource

Indicator Percentage of women in municipality workforce

Unit Deviation from Mean

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Scoring Scores based on the deviation from mean city value

SDG Mapping 5.5 Ensure women’s full and effective participation and equal opportunities
for leadership at all levels of decision-making in political, economic and
public life

5.2.3
Leadership
Stability
Vertical Sector

Governance Human Resource

Numerator Number of Commissioners in the last five years

Unit Number

Scoring Lower the better

Utopia: Lowest city value

5.2.4
Average Tenure of Mayor
in the Last Five Years
Vertical Sector

Governance Human Resource

Numerator Mayor tenures over the last five years

Denominator Number of mayors over the last five years

Unit Ratio

Comments This is another indicator of leadership stability. Higher average tenure implies
stability.
Scoring Higher the better
Utopia: Highest city value

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5.2.5
Is the Mayor
Directly Elected?
Vertical Sector

Governance Human Resource

Indicator Is the mayor directly elected? (Y/N)

Unit Binary Marking

5.3.1
Voter
Turnout
Vertical Sector

Governance Participation

Numerator Number of people who voted in the last municipal elections

Denominator Number of registered voters in the last municipal elections

Unit Percentage

Scoring Higher the better

Utopia: Highest city value

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5.3.2
Local
Representation
Vertical Sector

Governance Participation

Numerator Number of local officials elected

Denominator Per lakh of population

Unit Ratio

Scoring Higher the better

Utopia: Highest city value

5.3.3
Community
Involvement
Vertical Sector

Governance Participation

Numerator Number of Municipal Ward Committees formed

Denominator Total number of wards

Unit Ratio

Scoring Higher the better

Utopia: Highest city value

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 Municipal Performance Index 2019: Assessment Framework

5.4.1
Citizen
Charter
Vertical Sector

Governance Effectiveness

Numerator Whether ULB has a Citizen Charter? (Y/N)

Scoring Binary Marking

5.4.2
Establishment Expenditure vs
Total Human Resources
Vertical Sector

Governance Effectiveness

Numerator Total establishment expenditure of ULB in Rupees in 2018-19

Denominator Total human resources (including contractual)

Unit Deviation from Mean

Scoring Scores based on the deviation from mean city value

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5.4.3
Capacity
Building
Vertical Sector

Governance Effectiveness

Numerator Total staff trained during the year

Denominator Total staff

Unit Percentage

Scoring Higher the better

Utopia: Highest city value

5.4.4
Presence of
Ombudsman
Vertical Sector

Governance Effectiveness

Indicator Is an ombudsman present for service level related queries and grievance
redressal (Y/N)
Scoring Binary Marking

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04
APPENDIX

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S.No. INDICATORS UNIT NUMERATOR DENOMINATOR

1. SERVICES

1.1. EDUCATION
Is education as a function YES OR NO
performed by the ULB? If Yes
1 Vacancy of Teachers in municipal PERCENTAGE Actual staff strength of teachers in Total sanctioned staff
schools municipal schools strength of teachers in
municipal schools
2 Pupil-Teacher Ratio RATIO Total number of students in municipal Total number of
School teachers (on roll) in
municipal School
3 Deviation of expenditure on SCORES Expenditure on education by the ULB Total budget of the ULB
education from average
1.2. HEALTH
Is health as a function performed YES OR NO
by the ULB? If Yes

4 Number of municipal primary RATIO Number of municipal primary per lakh of population
healthcare institutions healthcare institutions
5 Vacancy of doctors, lab PERCENTAGE Actual staff strength of doctors, Total sanctioned staff
assistants and nursing staff in nurses and lab assistants in municipal strength doctors, nurses
municipal hospitals hospitals and lab assistants in
municipal hospitals
6 Deviation of expenditure on SCORES Expenditure on healthcare by the ULB Total budget of the ULB
healthcare from average
7 Number of community healthcare RATIO Number of community healthcare per lakh of population
workers workers
1.3. WATER AND WASTEWATER
Is water supply as a function YES OR NO
performed by the ULB? If Yes
8 Total Household covered by PERCENTAGE Total Household covered by piped Total number of
piped connection connection Households in ULB
9 Deviation of total water supplied Total water supplied in lpcd
from service level benchmark
10 Number of households with PERCENTAGE Total number of households with Total number of
metered water supply connection metered water supply Households in ULB
11 Amount of wastewater treated PERCENTAGE Amount of wastewater treated Total water supplied
12 Coverage of storm water PERCENTAGE Length of storm water drains Total road length
drainage network
13 Coverage of sewerage network PERCENTAGE Length of sewerage network Total road length
1.4. SWM AND SANITATION
14 Garbage Collection: Percentage PERCENTAGE To be taken from Swachh Survekshan scores
Coverage of area (wards) under
door-to-door collection system
15 Street Cleanliness: Percentage of PERCENTAGE
commercial areas undertaking
daily sweeping and cleaning

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16 Waste Disposal: Percentage of PERCENTAGE

collected waste transported to
processing unit for disposal within
the same day

17 Waste Treatment: Percentage PERCENTAGE

of wet waste treated either by
decentralized or centralized
planning?

18 Total Sewage treatment capacity PERCENTAGE Total Sewage treatment capacity of the Total sewage generated
of the ULB ULB in the ULB annually
19 Total number of households PERCENTAGE Total number of households connected Total number of
connected to sewerage network to sewerage network Households in ULB
1.5. REGISTRATIONS AND PERMITS
20 Registration Efficiency: SCORES Average number of days in which (a)
a. Birth certificates birth and (b) death certificates are
issued (application to issue date)
b. Death certificates
21 Online Registration: PERCENTAGE Number of (a) birth registrations and (b) Total number of birth
a. Birth certificate death registrations completed online registrations
b. Death certificate
22 ase of obtaining permits SCORES Average number of days in which
building, and construction permits are
issued (application to issue date)
23 Online issuance of building and PERCENTAGE Number of building and construction Total number of building
construction permit registrations permits completed online and construction permits
issued
24 Number of licenses awarded by SCORES
the municipality
25 Online Presence of Licenses: SCORES
Number of licenses with online
application facility as a proportion
of total licenses awarded by
municipality
1.6. REGISTRATIONS AND PERMITS
26 ULB roads provided with street PERCENTAGE Road length of ULB provided with street Total road length under
lights lights ULB operation and
maintenance
27 ULB street lighting with LED PERCENTAGE Total no. of street light poles with LED Total no. of street light
under ULB poles under ULB
28 Deviation of expenditure on road SCORES
maintenance (carriage width,
footpath, cycle tracks, and on-road
parking areas)
29 Road Density RATIO Total length of the road Total municipal area
30 Footpath density RATIO Total length of footpaths Total length of roads
31 Community services SCORES Number of Community centre per lakh of population
a. Community Centre Number of Crematorium
b. Crematorium Number of Parks
c. Parks Number of Music, dance and drama
d. Music, dance and drama centre centre
e. Recreational Club Number of Recreational Club
f. Care centre for physically / Number of Care centre for physically /
mentallychallenged mentally challenged

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g. Burial grounds/Cremation Number of Burial grounds/Cremation

ground ground
h. Fitness centres/GYM Number of Fitness centres/GYM
i. Working women – men hostel Number of Working women – men
j. Night Shelter hostel
k. Old Age Home Number of Night Shelter
l. Orphanage/ Children’s Centre Number of Old Age Home
Number of Orphanage/ Children’s Centre
2. FINANCE
2.1. REVENUE MANAGEMENT
32 Own Revenue Vs Total revenue PERCENTAGE Own Revenue of your ULB (in Rupees) Total revenue of your
(three-year average) ULB including grants (in
Rupees)
33 Tax Revenue Vs Total Own PERCENTAGE Tax Revenue of your ULB (in Rupees) Total Own Revenue of
Revenue (three-year average) your ULB (in Rupees)
34 Tax coverage Efficiency PERCENTAGE Number of properties covered under the Total properties within
tax net the municipality
35 Properties mapped on GIS PERCENTAGE Total properties mapped on GIS Total properties
36 Tax Collection Efficiency (three- PERCENTAGE Total amount of property tax collected Total amount of property
year average) (out of billed for previous financial year) tax billed by ULB in the
by ULB (in Rupees) previous financial year (in
Rupees)
37 Is the municipality mandated to YES OR NO
review property tax rates from
time to time as per the applicable
Municipal Act?
38 If yes, when was the last revision POINT
due as per the Act? Has it been MARKING
carried out? And when?
39 Accrual Based Double entry YES OR NO Whether Accrual Based Double entry
accounting system accounting system implemented in your
ULB?
40 Alternate sources of financing PERCENTAGE Earnings from alternate sources of Total earnings
raised by ULB (PPP, Municipality financing
bonds, CSR, Land Monetisation,
Open Market Borrowings, Value
Capture Finance, External
Financing)
41 Budget Efficiency for the last three DIFFERENCE Actual Revenue (Revised Estimates) Budgeted Revenue
years
2.2. EXPENDITURE MANAGEMENT
42 Central Grants Expenditure PERCENTAGE Amount of central grants spent Amount of central grants
Efficiency (three-year average) received
43 State Grants Expenditure Efficiency PERCENTAGE Amount of state grants spent Amount of state grants
(three-year average) received
44 Capital Expenditure Vs Total PERCENTAGE Total Capital Expenditure of your ULB (in Total Expenditure of ULB
Expenditure (three-year average) Rupees)
45 Establishment Expenditure Vs PERCENTAGE Total Establishment Expenditure of your Total Expenditure of ULB
Total Expenditure (three-year ULB (in Rupees)
average)
46 Salary Expenses Vs Total Own DIFFERENCE Total Own Revenue of your ULB (in Salary Expense of your
Revenue (three-year average) Rupees) ULB (in Rupees)
47 Preparation of Budget Estimate YES OR NO Whether Budget Estimate are being prepared in the last three years?
48 Capital Expenditure per capita RATIO Total Capital Expenditure of your ULB (in Total population of city
Rupees)
49 Establishment expenditure per RATIO Total Establishment Expenditure of your Total population of city
capita ULB (in Rupees)

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50 Budget Deficit / Surplus (three- PERCENTAGE Percentage of Budget Deficit / Surplus

year) for the last three years
2.3. EXPENDITURE MANAGEMENT
51 Participatory Budgeting PERCENTAGE Percentage of ULB budget allocated
through participatory budgeting (direct
citizen inputs)
52 Budget Variance DIFFERENCE Actual Expenditure Budgeted Expenditure
53 External Audit (last three years) YES OR NO Existence of externally audited financial
statements (last three years)
54 Data Sharing YES OR NO Availability of latest data on financial
and operational parameters
55 Internal Audit YES OR NO Whether Internal Audits or controls and risk conducted last fiscal or
not (and presence of such docs)
56 Publication of Audited Accounts YES OR NO Whether audited accounts (internal and external) have been
published for the last three years?
2.4. EXPENDITURE MANAGEMENT
57 Tax Collection Powers YES OR NO Does the municipality have power to set and collect the following
revenue sources - property tax, local body tax, professional tax,
advertisement rights, entertainment tax and any other? (Y/N)
58 Borrowing Powers YES OR NO Does it have powers to borrow and invest funds without State
approval (including under debt-limitation policies)?
59 Credit Rating SCORES What is the credit rating of your municipality?
3. TECHNOLOGY
3.1. DIGITAL GOVERNANCE
60 Does the ULB have the following POINT
e-governance initiatives: MARKING
a. Web Portal (Y/N)
b. Online Public Service Delivery
(Services provided online as
a proportion of total Services
provided)
c. Online Public Service Delivery
on Mobile (Services provided via
mobile as a proportion of total
Services provided)
d. Online Grievance Redressal
(number of grievances received
online as a proportion of total
grievances received)
e. Online Grievance Redressal
on Mobile (Services provided via
mobile as a proportion of total
Services provided)
61 How many of your services POINT How many of your services are being managed through a command
are being managed through a MARKING and control system out of water, wastewater, traffic management,
command and control system? streetlights, environmental pollution, flood monitoring, grievance
E.g. SCADA, ICCC etc. redressal, SWM, revenue collection, MIS?
62 Number of tenders finalized PERCENTAGE Total number of tenders finalized Total no of tenders
through e-tendering in the last through e-tendering in the last financial finalized in last financial
financial year year year
63 Value of tenders finalized through PERCENTAGE Total value of tenders finalized through Total value of tenders
e-tendering in the last financial e-tendering in the last financial year finalized in last financial
year year
64 Does the city have an open data YES OR NO Does the city have an open data policy?
policy?
65 Has the city appointed a city data YES OR NO Has the city appointed a city data officer (CDO)?
officer (CDO)?

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66 Has the city formed a city data YES OR NO Has the city formed a city data alliance?
alliance?
67 Does the city have presence on an YES OR NO Does the city have presence on an open data portal?
open data portal?
3.2. DIGITAL ACCESS
68 Internet Access PERCENTAGE Number of Wi-Fi hotspots provided by Total municipal area
municipal corporation or smart city
company
69 Average number of Wi-Fi users PERCENTAGE Number of Wi-Fi users per hotspot Total population
per hotspot provided by municipal provided by municipal corporation or
corporation or smart city company smart city company (measured by no. of
registrations)
3.3. DIGITAL LITERACY
70 Does the municipality run digital YES OR NO Does the municipality run digital literacy programmes?
literacy programmes?
71 Number of digital literacy centres RATIO Number of digital literacy centres per lakh of population
created created
72 Number of people who have PERCENTAGE Number of people who have completed Total population in slums
completed digital literacy courses digital literacy courses provided by
provided by municipality or smart municipality or smart city company
city company as a percentage of
total population in slums
4. PLANNING
4.1. PLAN PREPERATION
73 Does the city have an updated YES OR NO Master plan/City Development Plan made or not
development plan? (Updated in the
last ten years)
74 Is the current development plan of YES OR NO
the city built on a GIS platform?
75 Is the development plan YES OR NO
preparation and implementation
done by qualified town planners?
76 Does the MC follow the practice of POINT
local area planning? Has the town MARKING
planner implemented plan through
town planning schemes (TPS
schemes)? If yes, then how many
were implemented over the last
three years?
4.2. PLAN IMPLEMENTATION
77 Land-Titling Law YES OR NO Does the municipality have a land titling law?
78 Land-Pooling Law YES OR NO Does the municipality have a land pooling law?
79 Single-Window Clearance YES OR NO Is there a single-window clearance in place for building and
construction projects (that take affirmative action like affordable
housing)?
80 Does the city incentivise green YES OR NO
buildings?
4.3. PLAN ENFORCEMENT
81 Plan Violations RATIO Plan violations Total plans sanctioned
82 Penalty Efficiency RATIO Penalties levied on plan violations Violations detected in the
last year
83 Land under encroachment PERCENTAGE ULB land under encroachment (Acres) Total municipality area
5. GOVERNANCE
5.1. TRANSPARENCY AND ACCOUNTABILITY
84 Disclosure of Assets YES OR NO Are the elected and government officials mandated to disclose their
income and assets?

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85 Budget Publication YES OR NO Has the municipality published its budgets and accounts in the last
three years?
86 Publication of Performance YES OR NO Are service-level performance reports regularly published publicly by
Reports the municipality every year?
87 Published of environmental status YES OR NO Has the municipality published an environmental status report with
report action plans for the last three years
88 Number of municipal employees PERCENTAGE Number of municipal employees Total municipal
charged under corruption cases in charged under corruption cases in the employees
the last year last year
5.2. HUMAN RESOURCE
89 Adequacy of ULB staff PERCENTAGE Actual staff strength Sanctioned staff strength
90 Gender Equality SCORES Deviation of the percentage of women in municipality workforce
from the norm
91 Leadership Stability SCORES Number of Commissioners in the last
five years
92 Average tenure of mayor in the last SCORES Mayor tenures over the last five years
five years
93 Is the mayor directly elected? YES OR NO
5.3. PARTICIPATION
94 Voter Turnout: Voter turnout in PERCENTAGE
municipal elections
95 Local Representation RATIO Number of local officials elected per lakh of population
96 Community Involvement RATIO Number of Municipal Ward Committees Total number of wards
formed
5.4. EFFECTIVENESS
97 Citizen Charter YES OR NO Whether ULB has a Citizen Charter?
98 Establishment Expenditure vs Total VALUE Total establishment expenditure of ULB Total human resources
Human Resources in Rupees in last financial Year (including contractual)
99 Capacity building PERCENTAGE Total staff trained during the year Total staff
100 Presence of Ombudsman YES OR NO Presence of an ombudsman for service
level related queries and grievance
redressal

85