LESSON

Working within the Private Security Industry PLAN

Course Title: SIA License to Practice qualifications Unit: Working within the Private Security Industry

Aids Peralatan
Power-point Slides Projector
Handouts Screen
Student notes Flipchart and Pens
Cable Covers

Students Lokasi Tempoh Hari

Maximum of 20, Minimum 4 Kelas 8 jam 1
Male and Female
Entry level

Course content

Unit 1: Pengenalan Keselamatan

Unit 2: Keselamatan dan Kesihatan Pekerjaaan
Unit 3: Prosedur Kebakaran Di Tempat Kerja
Unit 4: Kecemasan dan Tatacara Tindakan Kecemasan
Unit 5: Kemahiran Berkomunikasi
Unit 6: Plan Tindakan Krisis

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 LESSON
Working within the Private Security Industry PLAN

1: The main characteristics of the private security industry Day: 1 Duration: 1 hour

Learning Outcomes Method Slides Notes

Lesson introduction, aims and learning outcomes Instruction 1-2

1. Identify the key purposes of the private security industry Instruction, Discussion, 3-7 Activity S3: Principle areas of activity
activity

2. Identify different sectors within the private security industry Activity, Discussion 8 Activity S8: Sub sectors of the industry

3. State the functions of the Security Industry Authority (SIA) Instruction 9-13 Activity S11: Types of license

4. Identify standards of behaviour required of a security Instruction, Activity, 14-17 Activity S14: Qualities of security operatives
operative Discussion

5. Identify benefits of linking with crime reduction initiatives Activity, Discussion 18-19 Activity S19: Benefits of initiatives

Conclusion of lesson Discussion 20

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 LESSON
Working within the Private Security Industry PLAN

2: Legislation as it applies to the individual in carrying out a licensable activity Day: 1 Duration: 1 hour

Learning Outcomes Method Slides Notes

Lesson introduction, aims and learning outcomes Instruction 1-2

1. Identify the differences between civil and criminal law Instruction, Discussion 3-7 Activity S3: Differences between civil and criminal law
Activity S5: Types of civil law

2. State the main aims of the Private Security Industry Act Instruction, Activity, 8
2001 Discussion

3. Identify key legislation relating to promoting equality and Instruction 9-19 Activity S9: Common forms of prejudice
diversity in the workplace
Activity S11: The equalities act
Activity S12: Equal opportunities policies
Activity S14-18: Breaches in the equalities act

Conclusion of lesson Discussion 20

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 LESSON
Working within the Private Security Industry PLAN

3: Safe working practices to comply with legal requirements Day: 1 Duration: 2 hours

Learning Outcomes Method Slides Notes

Lesson introduction, aims and learning outcomes Instruction 1-2

1. State the importance of health and safety in the work Instruction, Activity, 3-5 Activity S4: Implications of accidents
environment and recognise the ‘risks’ in relation to health Discussion
and safety at work

2. State the meaning of ‘duty of care’ and identify the Instruction, Activity, 6-12 Activity S6: Health and safety act
responsibilities of employees, employers and the self- Discussion Activity S10: Safety in the workplace
employed under health and safety at work legislation

3. Identify typical hazards in the workplace Instruction, Discussion 13-15 Activity S13: Causes of slips, trips and falls

4. State how to minimise risk to personal safety and security Instruction, Activity, 16-26 Activity S19: Risk of contracting contagious diseases
Discussion Activity S23: Routine to enhance safety

5. Identify methods for safe manual handling Instruction, Activity 27-30 Activity S30: Safe lifting techniques

6. Identify safety signs and signals Instruction, Activity 31 Activity S31: Safety signs

7. State reporting procedures for health and safety accidents Instruction 32-34
and incidents

8. Identify who to contact in first aid situations Instruction 35-36

Conclusion of lesson Discussion 37

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 LESSON
Working within the Private Security Industry PLAN

4: Fire procedures in the workplace Day: 1 Duration: 1 hour

Learning Outcomes Method Slides Notes

Lesson introduction, aims and learning outcomes Instruction 1-2

1. Identify the three elements that must be present for fire to Instruction 3
exist

2. Identify basic fire safety measures Instruction, Activity, 4-8 Activity S6: Reducing the risk of fire
Discussion Activity S8: Promoting fire safety

3. Identify classifications of fire Instruction 9

4. Identify basic fire fighting equipment and state the different Instruction, Activity, 10-13 Activity S11: Types of extinguishers to use
types of fire extinguishers and their uses Discussion

5. State the importance of understanding fire control panels Discussion 14-16 Activity S15: Information obtained from control panels

6. State the actions to be taken upon discovering a fire Activity, Discussion 17

7. State the importance of understanding fire evacuation 18-21 Activity S18-19: Role of security staff during an
procedures evacuation
Activity S20-21: Preparations taken for a fire
evacuation

8. Identify the role and responsibilities of a fire marshal 22-23 Activity S22: Daily tasks of a fire marshal
Activity S23: Role of a fire marshal in an emergency

Conclusion of lesson Discussion 24

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 LESSON
Working within the Private Security Industry PLAN

5: Emergencies and the importance of emergency procedures Day: 1 Duration: 2 hours

Learning Outcomes Method Slides Notes

Lesson introduction, aims and learning outcomes Instruction 1-2

1. Identify the responses to different types of emergencies Instruction 3-10 Activity S3: Types of emergency
Activity S8: Remaining calm

2. State how to make emergency calls Activity, Discussion 11 Activity S11: Making an emergency phone call

3. Identify actions to be taken in the event of personal injury Activity 12-22 Activity S21: Information to give a first aider

4. Identify factors which may indicate individuals could be Instruction, 23-25 Activity S23: Situations that make people vulnerable
vulnerable and at risk of harm Demonstration

5. State actions to take when individuals have been identified 26

as vulnerable and at risk of harm

6. Identify how to report indicators of child exploitation 27-28 Activity S28: Warning signs of child exploitation

7. Identify behaviours that could indicate suspicious of terrorist 29-30 Activity S29-30: Signature terrorist behaviour
activity

8. Identify actions to be taken in the event of a security threat 31-36 Activity S34-35: Reducing the threat of terrorism

9. State the importance of a business continuity plan 37-38 Activity S37: Issues included in business continuity
plans

Conclusion of lesson Discussion 39

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 LESSON
Working within the Private Security Industry PLAN

Duration: 3 hours
6: Communication skills and customer care Day: 1-2
including assessment

Learning Outcomes Method Slides Notes

Lesson introduction, aims and learning outcomes Instruction 1-2

1. State the basic elements of the communication process Instruction, Discussion 3-6 Activity S4-6: Barriers of communication

2. Identify the different types of communication Instruction, Activity, 4-12 Activity S7: What communicates best
Discussion Activity S8: Non-verbal communication

3. State the importance of communication in delivering Activity, Discussion 13-16 Activity S13:Most appropriate ways of communicating
customer care Activity S16: Considering what communication method
is used

4. Identify different types of customers and how their needs Instruction, Activity, 17-19 Activity S18: Expectations of customers
can vary Discussion

5. State the principles of customer care Instruction 20-23 Activity S20: Importance of good customer service
Activity S21: How to provide good customer service
Activity S22: Poor customer service

6. Identify best practice in relations to telephone Activity 24-29 Activity S24: Why people struggle with telephone calls
communications

7. Identify best practice in relations to radio communications 30

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 LESSON
Working within the Private Security Industry PLAN

8. Recognise the call signs of the NATO phonetic alphabet 31-32 Activity S31: Phonetic alphabet
Activity S32: Radio exercise

Conclusion of lesson Discussion 33

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This product is provided under licence. Only licence holders are authorised to deliver materials from this training pack. Unauthorised users will be prosecuted.