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(Name of Product) Usability Test Script

1) The document provides a sample usability test script to guide researchers in conducting user testing of a product. 2) It outlines the introduction, tasks, think-out-loud protocol, recording permissions, and conclusion of a typical usability test session. 3) The script aims to standardize testing procedures to reduce bias and provides guidance on preparing tasks and scenarios, interacting with participants, and collecting feedback.

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Santhosh Fone
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47 views9 pages

(Name of Product) Usability Test Script

1) The document provides a sample usability test script to guide researchers in conducting user testing of a product. 2) It outlines the introduction, tasks, think-out-loud protocol, recording permissions, and conclusion of a typical usability test session. 3) The script aims to standardize testing procedures to reduce bias and provides guidance on preparing tasks and scenarios, interacting with participants, and collecting feedback.

Uploaded by

Santhosh Fone
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Usability Test Script

{Name of Product} Usability Test


Script
Test conducted by {Names of researchers}

"If you want a great site, you've got to test."

Steve Krug

{Test Date}

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Usability Test Script

<!— This is a sample Usability Test Script. Feel free to fill it in with
your own data and use it during your own research. I recommend
learning the text by heart (it’s important that you want to keep
your own style), rather than reading it. -->

Welcome participant warmly and show her a place in which


you’re going to conduct the test. For the introduction part, seat
her in a way that will let you see her face (helps with natural
conversation). The Computer screen should show a neutral
website (Google, Yahoo etc.). Don’t show the research software
yet.

Hello {Name of the participant}, thank you for coming.


My name is {your name} and I’m a researcher for
{name of the product} – I’m going to walk you through
the session today.

Before we’ll start I have some information for you.

We’re currently testing {name of the product} to learn


as much as we can about the way people use it. Every
product is intended to work in a certain way by its
creators, but as you know – the reality might be quite

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different. The goal of this research is to get us as close


to the reality as possible.

The session will take about an hour.

<!— I don’t recommend running tests that take longer than 1 hour
(unless your particular test case requires it). Many participants will
get tired pretty quickly during the test, as a result of acting under
stress, which might bias your results -->

Please remember, during the next hour, that we’re


testing {name of the product} not you. Don’t worry at
all about mistakes. If they happen, it’s the fault of the
product. Finding about it is absolutely fantastic and gets
us closer to creating a great product.

During the whole test, please try to think out loud.


Share anything that’s in your head. Tell me what you are
looking at on the screen, what your thoughts are, what
you like and what don’t you like, et cetera. We want to
learn about your honest reactions to {name of the
product}.

Do you have any questions so far?


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<!— Explaining the “think out loud” protocol is extremely important


to the whole study. Make sure that the participant understands what
you are asking for
-->

If you have any doubts during the test, feel free to ask
me any questions. However, please remember that I
might not be able to answer them during the test. We
want to learn about your experience with {name of the
product}, so I can’t guide you. I’ll be glad to answer all
your questions after the test.

With your permission, we’re going to record the session.


We’ll record your voice, face and actions on the screen –
that will give us the full picture of the session for further
analysis. We’re not going to share these recordings
outside of the team directly working on {name of the
product}.

If you don’t mind, I’d like to ask you to sign this


permission form. It simply states that you give us the

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permission to record the session and that we’re going to


secure this data and make it available only to the team
working on {name of the product}.

Hand the permission form and a pen to the participant. While the
participant signs the form, set up the recording software.

<!— Refusal to sign a form, has only happened a couple of times in


my career. If it happens, I still recommend carrying on with the
session and taking detailed notes (but leaving the data out of the
research report). The session might still prove enlightening, but the
data may be misinterpreted by others without the video recording.-->

<!— Inform participants if your team is observing the session. If


you have any other forms that need to be signed (e.g. NDA) –
handle them after the permission form. For each form that must
be signed, clearly explain why.-->

Also, I hope you don’t mind, but I’m going to take notes.
It helps me with analyzing the session.

After the scary, formal, part – you need to relax the participant. Ask
questions that are easy to answer and somehow connected to the
research.

So how did you learn about {name of the product}?

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Have you used any similar products?

How much time, roughly, would you say that you spend
on the Internet? What do you usually do?

Thank you, the context you provided was very helpful.

If you feel ready, let’s begin with the test.

Sit slightly below and to the right of participant so she won’t be able
to see your face during the test and read your emotions. Turn on the
recording software.

We have {insert number} of tasks that I’d like you to go


through today. I’m going to read to you the first task. If
you have any questions about it – please ask them right
away.

Read slowly the first scenario and task. Make sure that the
participant understands it. Hand her the printed version in case she
needs a reminder of the details of the task later on.

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Start whenever you feel ready and once again – please


share your thoughts with me out loud.

<!— Repeat the procedure with all the tasks and scenarios. Continue
with each task until the user succeeds, or shows signs of frustration
or difficulty.
-->

Thank you, that was a very helpful session. Your


feedback is extremely valuable to us.

Before we wrap up, could you please take a look at this


quick questionnaire as well?

Hand the user the post-test questionnaire (if you planned one), which
might include questions about demographics.

When the user has completed all the questions, provide the promised
compensation, stop the screen recorder, thank her and escort her
out.

<!— Try to repeat the procedure in the exact same way with each
participant. That will reduce the likelihood of bias in the research. -->

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Usability Test Script

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Usability Test Script

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