Overview : Autoenginiea IMS Services

Intellectually Managed Services

( Version 2.0 )

IT Infrastructure

Application Maintenance

End To End Support

 OUR SERVICES

AT A GLANCE: ........................................................................................................................................................ 3
DATA CENTER SERVICES ....................................................................................................................................... 5
Cloud Solutions ...................................................................................................................................................... 5
END USER SERVICES ............................................................................................................................................... 6
INTERNATIONAL SERVICE DESK........................................................................................................................... 7
REMOTE INFRASTRUCTURE SERVICES ................................................................................................................. 8
NETWORK SERVICES .............................................................................................................................................. 9
PROFESSIONAL SERVICES ................................................................................................................................... 10
MANAGED SECURITY SERVICES ........................................................................................................................ 11
SYSTEM INTEGRATION SERVICES ...................................................................................................................... 12
INFRASTRUCTURE ENGINEERING SERVICES .................................................................................................... 13
 AT A GLANCE:
Advisory Design Manage
Strategy PoC Integrate
Due Implement Transform
Diligence

  
Data Center Services Infrastructure Strategy
Data Center Strategy, Design, Automation, Support
(Run-Maintain)
Data Center consulting Audit /SecOps / Compliances
/ Transformation /Transition

  
Cloud Computing Public and/or Private cloud based solution, Specialized
Technology based solution on AWS , AZURE ,
Rackspace etc… , DevOps /Sysops , formation,
automation
Offshore + Onshore H&M, Remote Level 100,200,300 +
  
Remote Infrastructure Services
(RIS) Architect Level Support, SLA Dashboard and Matrix
Reporting Management. Mainframe consulting.

  
Backup Storage & Data Vault Cloud Storage and/or Off-site Data Management
Management (BSDVM)&DR Solutions, Disaster Recovery (DR) & Business Continuity
(BCP) Execution. Backup & Storage Consolidation,

  
Virtualization & Transformation Physical Datacenter Due Diligence & Virtualization
Feasibility Matrix compilation, Capability & Maturity
Assessments; Proof of Concept, Conceptualization ,
Deployment and Management(Run & Maintain)

  
Service Management (SD /SM) International Service Desk (ISD), IMSD, ITIL adhered &
Formed Service Desk with in-house Tools (but not
limited to), Enterprise tools to manage the whole
procedures. KMS, SOP, CMS Process portal for Each
Project, Each Facilities.
EUC Automation For Large, Medium , Small & Micro
  
End user Workspace (DaaS)
EUC Ent.(LMSMe) , BPOs, KPOs, APO.
Windows & AD, GPO, MDM, BYOD, Unified
Communication, IAM, AWS /Google Cloud Workstation
/ CITRIX /VMWARE VDAs.

  
Service Integration Standardized(ITIL,COBIT) Process & Tools, IT
Governance, ISO Governed , RISK ,Compliance ,
Performance, management with strict KRA / KPA/
Matrix base integration and transition

  
Managed (Security) Services End-To-End Project on Managed services for IT
organization for and out sourced model unlike and
MSP or CoE, SecOps or Security Audit/Network Security
evaluation and Deployment.

  
Professional Services Project evaluation, Customization, Build Profession
Service Model, Support Center building.
Network Ops Center , Service Ops Center (NoC, SoC)

  
Human Engagement Project base resource hiring /Engaging, Deploying best
resources to on shore /Built a team with BOT model.
Create multi GEO Presence.

  
Specialized Consulting Project Base Consulting.
Services(SCS) Specialized Task Base Project with specific time lines.
Merger & acquisition, Demerger Infraproject
Management.

  
Learning and Development Technological & Management Training, interactive
online trainings, Self-paced virtual trainings, Instructor
led class room trainings

  
Corporate Training and Corporate on-site Trainings, Technological, On-
Governance Boarding & Governance training, Management
Training, Instructor led Onsite- room trainings, Virtual
Class-room training, Flex Model
 Introduction
Customers today perceive a highly industrialized world dependent on business outcomes,
digitalization and pervasion of SMAC technologies in their business channels. At Autoenginiea, We
have invested time & technologies & built our proposition that help you maximize your aftermath
on your IT infrastructure which is at the precise core of Today’s business.

Our rich portfolio of service offerings span across the infrastructure lifecycle of Plan-Build-Run-
Monitor (PBRM), includes niche infra consulting alike data center transformation, end user
computing, enterprise networking, enterprise security, IT infrastructure operation management
and end to end services. We are currently focused to make sure we enter in to market where we
are ready to serve the emerging Industry 4.0. The Industry 4.0 is the term for the current trend of
automation and data exchange in manufacturing technologies. This includes cyber-physical
systems, the Internet of things, cloud computing and cognitive computing.

How We Are Helpful!!

• We understand Hybrid IT setups. We have strong standpoint and experience in Optimization on

Cloud technologies and Modernization of applications and in a position to support Hybrid
environments effectively.

• We are cost obsessed and drive a war against infrastructure inefficiency through our managed
services and internally developed Tools.

• We understand that Infrastructure is the foundation for achieving business outcomes and are
ready to handle and advice on the impact of digitalization, mobility, cloud, security and
analytics through already well developed practices and experience.
Our Capacites:

 “Best Value & Best Quality (BVBQ)” Standards of Global Delivery

 Instant access to our resources throughout our ISD centers.
 BestInClass Tailor made monitoring platform for each customer with 99.9 – 95.0 % credit
based Availability reporting technologies.
 Customer satisfaction Index (Average) generated from automated
feedback system.
 We are a start-up and highly motivated organization with proving best of Technical
trainings to our staff every Quarter basis.
 Over 125 Man years of diversified domain experience with meeting World class service
levels.
 We adhere industry class standard for each industry/domain projects where in we invest in
time and research to establish the global compliance level for each projects with meeting
ISO standards alike ISO 9001, ISO/IEC 27001 ,ISMS.
 DATA CENTER SERVICES
Enterprises are witnessing exponential growths, with innovation in supply chain, multiple delivery
channels for customers and their relationships with global spread. Businesses need to act fast to
meet the dynamic and changing landscape for customer and supply chain profiles with newer
applications and connections. Today, the enterprise data centers continue to be the main
service hub to drive innovation with a new paradigm for business agility and response. To meet
the business need, Data Centre transformation and managed services continue to be core
and key strategies for IT.
However, in reality, there are major challenges associated with data centers currently:
• Single Window of truth with automated management framework
• Silos of applications and need driven IT infrastructure.
• ‘Locked-in’ OEM vendor driven designs and issues with agility and scalability
The end-to-end Data Centre services include:
• DC Transformation Services
• DC Managed Services
• Hosting & IaaS (iStructure)
How We Are Helpful:
• Transformational programs to achieve business value with TCO reduction - up to 30% cost savings
on base case
• Proven Method and Certified Tools for Data Centre Study and dependency analysis
• Industry-based reference architectures meeting the need for compliance and security
• Transformation in a Greenfield or a brownfield environment to maximize existing technology
investments
• Multi-tenant and single tenant Cloud services by leveraging our own data centers globally
SD(Service Desk) for integrated management of applications, infrastructure, cloud remotely.

Cloud Solutions

Customer today
 END USER SERVICES

Technology trends like Social, Mobility, Analytics and Cloud are redefining the future of
workplace. Users are moving from a physical and fixed to virtual and flexible work style. There is
an urgent need to move the business workloads from cubicle bound, and company controlled
desktop screens to a vibrant, dynamic, fluid and anytime anywhere accessible workspace
through any of the screens nearest to you – laptop, tablets, mobiles or in near future even
through smart TVs . Companies are challenged by the need to have an aggregation service
model in place to deliver this.
Autoenginiea’s LiVE Workspace Framework enables transformation to a user centric
workspace. Autoenginiea vision is to “Apply Innovation” to “enrich end user experience” by
delivering “Always fresh” technology and solutions to our clients & enable them to operate
their businesses in a “Risk Mitigated” and “cost efficient” manner
How We Are Helpful:
• Manage your current estate of devices and user services
• Enable transformation to the next generation of SMAC enabled workspace
• Design, build and manage an visible & efficient workspace
• Create a collaborative and agile environment for users
 INTERNATIONAL SERVICE DESK

APL’s Globally available delivery centers host either a large or small size IT Service Desk which
resembles ON/OFF/NEAR shore SD availability to the customer which acts as a nodal point of
communication and connect for all requests and concerns in an enterprise for optimal
accessibility to the Users and enterprises that face a wide range of challenges including the need
for quick service, a single point of accountability for their necessity to be empowered.

Enterprises level Challenges

• Future Equipped – on time and effective solutions
• Enhanced Productivity – ease of usage and adaptation
• Global Local Experience – through regionalized adaptation of global service
• Niftier Systems – through extensive use of automation
• Collaborative Change – communicate and involve users at every

How We Are Helpful:

• Facilitates integration of business processes into the service management infrastructure
• Actively monitors and owns incidents and user questions, and provides communication channels
for other service management disciplines with the user community
• Provides an interface for other activities such as customer change requests. Provides end-to-end
ownership of the calls till resolution.
• Large pool of ITIL certified consultants that works on global infrastructure and processes, and are
capable of migrating and operating on large scale IT support and call centres.
REMOTE INFRASTRUCTURE SERVICES

The global business scenario of today’s world creates a huge competition and seek presence
of any SMEs & LMEs to showcase the geo-presence in each corner of the world. To build the
level of presence IT requires to go thought a huge transformation to make sure the environment
remains simple and small (Keep IT Simple & Small) “KISS” and yet remains gainful. This is fairly
possible through creating a Multifaceted yet simple infra that is managed through a single
window to give a best throughput and reduced TCO for the enterprise success.

APL, extends hands to build such highly available IT infrastructure and helps in managing
remotely be it anywhere in the world. Our comprehensive RIS offerings are based on our “Single
wIndow Mange” framework by our partner eco-system of the business strategy.
 NETWORK SERVICES

Change is the Key Driver for new technology acquisition & adoption in organizations. Today,
Network & Communication Infrastructure is the foundation platform for IT & business success –
the ability to connect Applications with Employees, Customers & Partners quickly & efficiently is
the need of the hour.

Autoenginiea’s Network Services is a trusted partner at the forefront of Network Transformation

as well as Network Management leveraging new technologies and delivering them efficient

How We Are Helpful:

• Reduction in Upfront Investments

• Deliver Cost Saving
• Deliver Reduced Support Costs
• Deliver Reduction in TCO
 PROFESSIONAL SERVICES

Opensource adoption in Global market is increasing day by day. Enterprises are under immense
pressure to reduce costs and gain competitive edge by creating differentiation in the global
market. Moreover, as customers aspire to have a Cloud ready environment in this space,
Opensource Cloud Platforms like OpenStack, Kubernetes, Docker, LxC and Cloudstack are
gaining acceptance. Key trigger points for Opensource adoption include greater flexibility, open
standards, competitive advantage, next-generation ecosystem readiness, lower total cost of
ownership and emerging technology. The Opensource today gives an advantage to loosely
coupled vendor lock-in where SMEs can leverage the most of supported environment with less
Capex and Optimized opex to obtain support from different vendors.

Our Opensource offerings:

• Cloud Solution
Autoenginiea's Opensource Cloud solution is a cloud computing solution catering to the
enterprise need for the hybrid model of cloud computing by leveraging both public and private
cloud. The PurePlay Cloud solution differentiators include ability to manage both cloud style and
non-cloud style traditional enterprise workloads and ability to leverage one repository of
deployment scripts to deploy applications on multiple cloud environments. Autoenginiea partner
ecosystem covers all major cloud OEMs /CSPs such as Eucalyptus, Citrix
(Cloudstack),SuSE,Redhat,Mirantis,Pivotal,Stackato,WSO2,Oracle,Puppetlabs,Chef etc.

• Unix to Linux
Autoenginiea has successfully carried out Re-platforming from UNIX to Linux in large enterprises.
Autoenginiea, through its years of experience in providing mission-critical systems to some of the
largest organizations, understands the risks and concerns of an organization looking to move their
critical systems to a new platform.

• Virtualization
Autoenginiea has successfully migrated production VMWare ESX/Hyper-V instances to
Opensource Virtualization solutions using RHEV and SLES in enterprises in a phased manner
allowing coexistence of multiple hypervisors. Autoenginiea also has an Opensource solution to
manage multiple hypervisors from a single console.

• Workload Migration

Unlike other migration platform we offer stateless and stateful migration for any workload that
runs on the older platform requires the testing and migration in multiphased projections. We
today are equipped with most of the latest machines and brilliant manpower to serve the best-
in-class painless migration support for our customers.

• Database Migration

Autoenginiea Opensource Practice proposes a well-defined process & framework to customer

for database migration from proprietary database to Opensource DB leveraging Opensource
tool /Autoenginiea in-house developed tools/scripts to assess customer DB landscape & provide
a blueprint to emphasize possible risk free DB migration in controlled manner with post migration
support to ensure business agility & continuous improvement process.
 • DB Landscape Assessment & Due Diligence
• Transformation based on Predictability in Demand/Supply
• Best in class service/achieve database Infra Robustness
• Transparency & Leverage Standard Migration Process
• Transform DB Landscape/Migrate workload to Opensource Database
• Storage/Back-up and archival
• Autoenginiea's Software Defined Storage (SDS) solution enables Clients to transform their
storage infrastructure to software defined and cloud ready infra.
• SDS increases flexibility, agility and dramatically reduces cost of Clients IT infrastructure.
• Autoenginiea Opensource Practice has successfully carried out implementation of
Software Defined Storage for clients across large enterprise.
• Experienced & dedicated team - From Service Engineer to Consultants
• Pool of skilled resources with years of experience in implementation of Opensource
solutions

MANAGED SECURITY SERVICES

Primarily Managed Security Services (MSS) are driven by the need for Cyber security which
includes 24/7 security, monitoring, vulnerability management, security operations and meeting
compliance requirements. The focus of security is evolving from reactive response to proactive
investigation and management of advanced threats. This helps improve the bottom line
through securely embracing new technologies, mitigating cyber threats and regulatory
compliance while demonstrating business value.

These varied requirements are bringing businesses to move towards specialist MSS partners in
order to utilize more competent expertise and ongoing improvements in line with the shifting
threat landscape.

How We Are Helpful:

• Protect your information assets by comprehensively managing security components
• Mitigate adverse impact on confidentiality and availability
• Reduce risks through high level of security for information assets
 SYSTEM INTEGRATION SERVICES

The main challenges facing organizations today on their path to growth are complex
technologies and a rapidly evolving business environment. Consequently there is a
pronounced need to understand the complexities of the IT environment and ensure that the
technology is in line with your business objectives. The need to achieve operational excellence
irrespective of the organization sizes while maximizing efficiency to enable technology enabled
business transformation is paramount.

How We Are Helpful:

• Application and enterprise systems integration
• Business continuity planning
• Contact centre infrastructure
• Data centres
• Disaster recovery services
• Enterprise management
• Network integration
• Platform integration
• Retail automation
• Security infrastructure
 INFRASTRUCTURE ENGINEERING SERVICES

With ongoing innovations in the IT Infrastructure space, enterprises have to keep pace with
changes to ensure that they get the maximum out of the investment. Another factor is asset
refresh which is inevitable for end of life products. Most of the design activities are retained in
house and ageing workforce is a big concern. However, they also want to ensure that they
keep the costs low, get the best quality and availability, without sacrificing on performance.
Some of the typical asks are:

• Factory model for building infrastructure components, patch deployment

• Lower cost of operation
• Improve overall resiliency in Infrastructure space
• Reduce cycle time for building quality infrastructure
• Performance and interoperability issues Quality processes

Our focused offering deal with the following areas:

• Technical design and Architecture Services
• Infrastructure Build services
• Infrastructure Testing services
• Infrastructure tuning services

How We Are Helpful:

• Improve quality of service

• Higher availability of systems, stable environment
• Reduce incidents caused by changes, reduce operational costs
• Reduce operational risks
• Improve time to market
• Improve stability of applications - robust operating systems and sub components
• Enhanced custom knowledgebase, simulation of problems and faster resolution
• For more information,
• Mail us : [email protected]
• Call us : +91 96 32 795 985 or +91 94 84 666 157
• Visit us : www.autoenginiea.com
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