PUBLIC INSTITUTION FOR SOCIAL SECURITY

PIFSS IT Quality Assurance Office

Quality Assurance Certifications

PIFSS_IT_QAO_2019 QAO/B.M.
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QUALITY ASSURANCE CERTIFICATIONS

Certification Category Skill Level Experience

ISTQB (International Software Testing Qualifications Board) is the most widespread qualification scheme in the world for the software testing
profession.
Professionals who need to demonstrate practical knowledge
of the fundamental concepts of software testing. This
includes people in roles such as test designers, test analysts,
test engineers, test consultants, test managers, user
ISTQB Foundation Level Software Testing Foundation acceptance testers and IT Professionals.

Professionals who want a deeper understanding of

software testing, such as testers, test analysts, test
engineers, test consultants, test managers, user acceptance
testers and software developers. To receive Advanced Level
certification, candidates must hold the Foundation Certificate
and satisfy the Exam Board which examines them that they
have sufficient practical experience to be considered
ISTQB Advanced Level Software Testing Advanced Advanced Level qualified.

The Agile Extension will give the tester the knowledge to be

part of agile testing teams and achieve high performance.
To be eligible to undertake the Agile Tester Foundation
Extension certification exam, candidates must first hold the
ISTQB Agile Tester Extension Software Testing Advanced ISTQB® Foundation Certificate.
The Expert Level extends the knowledge and experience
obtained at the Advanced Level by providing in-depth,
practically-oriented certifications in a range of different
testing subjects. With Expert Level ISTQB® offers career
ISTQB Manager Level Software Testing Expert paths for testers with clearly defined business outcomes.

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Certification Category Skill Level Experience

CMMI (Capability Maturity Model Integration) is the globally adopted capability improvement framework. It is an integrated set of best practices that
improves performance and key capabilities for organizations that develop products, components, and services that meet the needs of customers and
end users.

Certified CMMI Associate will help individuals committed to

excellence in capability improvement to identify themselves for
professional career growth and advancement.
CMMI Associates are examined for their understanding of the
three CMMI models:
CMMI for Acquisition V1.3
CMMI Development V1.3
CMMI for Services V1.3
CMMI Associate Software Development Life Suitable for both professionals in development and
Cycle Foundation testing.

The Certified CMMI Professional, designed for experienced

process, performance, and quality professionals, provides
guidance for elevating and maintaining skills within
strategically targeted areas deemed most critical to
organizations.
This certification validates your ability to:
- Provide organizational road maps for enduring elevated
performance.
- Coach team members on how to improve performance.
- Lead ongoing organizational change efforts.
- Establish a culture of continuous improvement.
Software Development Life Suitable for both professionals in development and
CMMI Professional Cycle Advanced testing.

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Certification Category Skill Level Experience

ITIL (Information Technology Infrastructure Library) certification is an essential requirement for professionals who need to learn the fundamentals of
ITIL frameworks and how they may be used to enhance the quality of IT service management.

This certification is best suited for IT Managers/Support

Teams,Operations Managers, Database Administrators,
Service Delivery Professionals, Quality Analysts, Application
ITIL V3 Foundation Certificate Management Team/Development Team, Process
IT Service Management Foundation Owners/Practitioners
This certification is best suited for IT Managers/Support
Teams,Operations Managers, Database Administrators,
Service Delivery Professionals, Quality Analysts, Application
Management Team/Development Team, Process
ITIL V4 Foundation Certificate 2019 IT Service Management Foundation Owners/Practitioners
The ITIL v3 Intermediate modules play a key role for those
professionals who want to transition to the ITIL 4 scheme. Its
content will benefit end learners who are progressing on their
ITIL journey. Professionals with a solid ITIL v3 grounding who
move onto ITIL 4 will be in a strong position to help their
ITIL Intermediate Certificate V3 IT Service Management Intermediate organisation evolve their service management.

The ITIL® Expert level certification is aimed at those who are

interested in demonstrating knowledge of the ITIL Scheme in
its entirety. The certificate is awarded to candidates who have
achieved a range of ITIL certifications and have achieved a
well rounded, superior knowledge and skills base in ITIL Best
ITIL Expert Certificate V3 IT Service Management Expert Practices.

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Certification Category Skill Level Experience

COBIT (Control Objectives for Information and Related Technology) is a framework owned and supported by ISACA. It was created to support the
governance and management of enterprise IT. It was designed for professionals working in the field of assurance, security, risk, privacy and
compliance. It’s also an ideal option for business leaders and stakeholders involved in governing and managing information and information systems.

COBIT 5 Foundation enables you to demonstrate that you

have the requisite knowledge and understanding of the COBIT
5 guidance to be able to:
- Understand the governance and management of
enterprise IT
- Assess the condition of your organization’s enterprise IT
- Determine which elements of COBIT 5 would be suitable to
COBIT 2019 IT Governance Foundation implement

COBIT 5 Implementation level certification enables to

understand:
- Implementation challenges and potential implementation
pitfalls
- Determine and assess current process capability
COBIT 5 IT Governance Implementation - Analyze enterprise drivers and latest best practices
ISO - International Organization for Standardization

Provides guidance on auditing management systems,

including the principles of auditing, managing an audit
programme and conducting management system audits, as
well as guidance on the evaluation of competence of
individuals involved in the audit process, including the person
managing the audit programme, auditors and audit teams.
ISO 19011:2018 IT Audit Foundation

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Certification Category Skill Level Experience

ISO/IEC 20000 is the international standard specifically for

IT Service Management. It describes an integrated set of
management processes which form a service management
system for the effective delivery of services to the business
and its customers.
ISO/IEC 20000 certifies an individual as an IT Service
Management professional - able to enhance an organization
ISO/IEC 20000 Foundation using the ISO/IEC 20000 standard.
IT Audit Foundation
Practitioners, managers and consultants involved in the
implementation and/or on-going activities based on ISO/IEC
20000. Pre-requisite: ISO/IEC 20000 Foundation
ISO/IEC 20000 Practitioner IT Audit Practitioner certificate Or ITIL Foundation certificate.

Internal auditors who wish to understand the specific

requirements of auditing IT service management systems
for conformity with the ISO/IEC 20000-1 standard. Internal
auditors working in an organization which is implementing or
already has ISO/IEC 20000 certification will find this course
useful to improve not only their understanding of the subject
but also the application of ISO/IEC 20000 within their
organization. A minimum of three years' experience
conducting audits in an IT environment.
ISO/IEC 20000 Auditor IT Audit Auditor
Individuals who want to become certified auditors, those
assisting their organizations toward ISO 9000 registration, and
ISO 9001:2015 Lead Auditor IT Audit Auditor anyone responsible for leading an audit.

The ISO/IEC 27000 family of standards helps organizations

keep information assets secure.
Using this family of standards will help your organization
manage the security of assets such as financial information,
intellectual property, employee details or information entrusted
ISO 27001: Lead Auditor IT Security Auditor to you by third parties.

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 CERTIFICATIONS HELD BY QAO TEAM

A Mr. Sanumon Valsalam - Senior IT Quality Assurance Specialist

1 ITIL V2 Foundation
2 ITIL V2 Manager ISEB
3 ITIL V3 Foundation
4 ITIL V3 EXPERT
5 ITIL 4 - Foundation
6 Prince 2- Project Management
7 Cobit 4.1
8 Cobit 5
9 HDI Support Center Manager
10 BS25999 (Business Continuity Management Lead Auditor)
11 ISO 20000 – (IT Service Management Systems- Lead Auditor)

B Mrs. Bincy Annie Mammen - Senior Quality Assurance Analyst

1 CMMI DEV V1.3

2 CMMI DEV level 4 Auditor
3 Certified Software Tester – Level 1 & 2
4 ITIL V3 Foundation