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Passport India 2015: A Year of Smart Citizen Service Delivery

Passport services in India saw significant growth in 2015, with over 1.2 crore services delivered, a 21% increase over 2014. The number of valid passport holders also increased, reaching over 6.3 crore. Key achievements included reducing average police verification time to 34 days, completing 61% of verifications within 21 days, and issuing 68% of normal passports within 30 days. The passport services network also expanded with new passport seva kendras and camps.

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ankit sood
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42 views

Passport India 2015: A Year of Smart Citizen Service Delivery

Passport services in India saw significant growth in 2015, with over 1.2 crore services delivered, a 21% increase over 2014. The number of valid passport holders also increased, reaching over 6.3 crore. Key achievements included reducing average police verification time to 34 days, completing 61% of verifications within 21 days, and issuing 68% of normal passports within 30 days. The passport services network also expanded with new passport seva kendras and camps.

Uploaded by

ankit sood
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Passport India

2015
A Year of
Smart
Citizen Service
Delivery
Passport India 2015
21% Growth in Delivery of Citizen Services

• 1.2+ crore Passport services delivered to citizens in India & abroad.


An increase of 21% compared to 2014 and 41% compared to 2013.
• 18.66% rise in applications received in India
• 6.33 crore Indians held valid Passport on 31st Dec 2015 (Up from 5.70

crore in 2014 and 5.19 crore in 2013)

• 1.14+ crore new Passport holders added during the years 2014-15
Passport India 2015
In Numbers

• 1-7 Appointment availability days across India

• 87% Tatkal Passports issued within 3 days

• 5% Tatkal category applications ( Down from 8% in 2013)

• 68% Normal Passports issued within 30 days including PV


(Up from 46% in 2014)

• 34 Days Average Police Veri cation time (Down from 49 days in 2013)

• 61% PVRs completed within 21 days (Up from 47% in 2014 & 37% in 2013)

• 71/29 First time / Reissue applicants

• 68/32 Male/Female applicants

• 18% Students applicants

• 30 Years Average age of Passport applicant

• 1 Day Youngest applicant


Passport India 2015
In Numbers

• 50,000+ Citizens Serviced per day within India

• 17 Language Call Centre

• 20,000+ Calls per day

• 2+ crore Hits per day on Passport Seva Portal

• 1+ lakh SMSs sent per day

• 13.7+ lakh Mobile app. downloads till 31 st Dec 2015

• 15,000+ Mobile app. hits per day


Passport India 2015
Extending Reach to Citizens
• Total number of Passport Seva Kendras : 85 (Up from 77)
• PSKs commenced operations in Agartala, Aizawl, Imphal,
Kalaburagi, Shillong, Darbhanga, Gangtok & Karimnagar
• PSKs in Dimapur and Itanagar to commence operations in
January 2016
• 397 Passport Melas on holidays. 2.5+ lakh applications processed
during extended hours
• 124 Passport Seva Camps held at remote locations processing
51,000 applications
• Passport Seva Mitra: 4-8 weeks Internship scheme
launched for Graduate Students to enable them to
experience the bene t of e-Governance.
• 1.2 lakh applications submitted online at
Common Service Centers (CSCs)
Camp at Salem
Passport India 2015
Geographically
• Uttar Pradesh creates history. Emerges as the No.1 state for the rst
time in terms of Passport Services (13.37)
• Another Record Created. For the rst time 4 states become Passport
millionaire states; Uttar Pradesh(13.37), Maharashtra(11.87), Kerala(11.44), Tamil

Nadu(10.08)

• 5 States with more than 5 lakh Passport Services; Gujarat(7.47), Punjab(7.15),

Karnataka(6.37), West Bengal(5.86), Telangana(5.38)

• Telangana, Meghalaya, Assam, Uttar Pradesh, Manipur and Tripura


saw a maximum growth (35%-63%) in Passport application. National
growth rate – 18.66%
• 6 RPOs with more than 5 lakh Passport Services; Lucknow(9.48),

Hyderabad(7.60), Bangalore(6.33), Kolkata(6.13), Ahmedabad(5.66), Delhi(5.06)

• Missions/Posts in the UAE(2.5+) and Saudi Arabia(1.5+) issued maximum


number of Passports abroad

*Figures in Lakh
Passport India 2015
Police Verification

✓ 87.02+ lakh Police Veri cation Reports(PVR)


submitted. An increase of 22.5% over 2014
✓ 32.23% reduction in Police Veri cation Pendency
✓ All India average Police Veri cation time reduced
to 34 days (Down from 49 days in 2013)
✓ 61% Police Veri cation Reports completed within
desired timeframe of 21 days (Up from 47% in 2014 & 37%

in 2013)

✓ 95% Police Districts follow Online model of


veri cation.
✓ 156 Districts moved online in 2015. 683 of 731 Police
Districts are now online integrated with Passport
Seva System.
Passport India 2015
Minimum Government Maximum
Governance
• Acceptance of Birth Certi cate in respect of abandoned/orphaned children
liberalised for providing passport services
• Liberalisation of the requirement of NOC by Govt. o cials for passport
applications
• Acceptance of registered rent agreement as proof of address
• Acceptance of self-attested documents
• Acceptance of Photo passbooks issued by Scheduled Private Sector Indian
Banks and Regional Rural Banks
• Online Integration with UIDAI for e-authentication of Aadhaar
Passport India 2015
Meeting ISO Standards

Passport Seva achieved triple ISO certi cations in 2015

• ISO 9001:2008 – Passport


Seva Kendra Operations
• ISO/IEC 20000-1:2011 -
Passport Seva System Service
Management and Operations
• ISO 27001:2013 – Passport
Seva System Information
Security Management
Passport India 2015
Awards & Accolades

❖ National Award for e-Governance 2014 -2015


(Gold Award)
❖ Web Ratna Platinum Award 2014
❖ Express Group e-Governance Award
❖ CIO & Leader Business Impact Award 2015 
❖ Jewels of Digital Champion Award 2015 

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