Department of Information Technology

Department Description
The Department of Information Technology (DoIT) (formerly known as ‘Office of the CIO’) is responsible for
providing strategic technology direction, the central IT support organization and IT operational policies and
standards, and coordinating major City-wide initiatives including: IT project management, the City's IT budget,
City-wide technologies and applications, and the City's public and internal websites.

The Department’s mission is:

To provide responsive and dependable delivery of information technology services to the City
organization to support fiscally-sound and effective government

Goals and Objectives

The following goals and objectives represent the action plan for the Department.

Goal 1: Effectively manage the delivery of City-wide technology services

Delivering and supporting core technology services is vital to every organization. It provides the workforce with the
necessary resources it needs in order for the organization to operate more effectively. The Department will move
toward accomplishing this goal by focusing on the following objectives.
 Centralize City-wide IT functions to deliver core infrastructure services
 Deploy and ensure support of a common infrastructure that meets the organization’s business needs
 Forecast and budget to deliver appropriate services

Goal 2: Guide technology decision-making to ensure consistency with the citywide business direction
The technology investments and commitments made on behalf of the organization must reflect its overall strategic
priorities. The governance process supports collaborative decision-making and accountability to prioritize scarce IT
resources. Failure to do this process would result in equipment, services, and systems that do not properly support
the workforce which would result in redundancy and lack of inter-operability. The Department will move toward
accomplishing this goal by focusing on the following objectives.
 Implement and maintain effective IT governance
 Ensure IT investments are aligned with the City’s Strategic Plan, identified business priorities, and IT
standards

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Goal 3: Ensure a skilled, responsive, and innovative workforce that keeps current with evolving business critical
technologies
Developing a trained and skilled workforce is essential to the success of the Department. Ensuring that the
Department’s employees are trained and proficient in the latest technologies and have access to the necessary
resources will create a higher performing organization that operates more efficiently and effectively. The
Department will move toward accomplishing this goal by focusing on the following objectives.
 Promote training and development
 Hire and retain highly qualified, responsive, and innovative employees

Goal 4: Provide high quality customer service

Ensuring that the Department’s customers are provided excellent service is paramount to the organization as a
whole. The Department must be able to deliver the appropriate technology services and resources City employees
need in order to perform their jobs effectively. The Department will move toward accomplishing this goal by
focusing on the following objectives.
 Establish and meet customer expectations in delivering core City-wide technology services and assist them
in identifying opportunities to productively introduce new technology
 Ensure that all customers have easy access to accurate and timely City information and services via the
Internet and Intranet

Service Efforts and Accomplishments

During Fiscal Year 2009, the Department of Information Technology has continued to manage and implement City­
wide IT projects, despite the fiscally-challenging environment faced by the City. Two final stages of the Computing
Infrastructure Upgrade Project launched in 2006 were completed: (1) implementing an electronic mail (email)
archive system to prevent an overload for the active Exchange Email System and (2) upgrading the Microsoft Office
Suite from the 2003 to the 2007 version. In addition, the Department managed other City-wide standard software
upgrades and the replacement of outdated computer equipment. Progress continues on the Enterprise Resource
Planning (ERP) project which will replace aging, fractured, and ineffective systems throughout the City.

Budget Dollars at Work: Performance Expectations

Goal 1: Effectively manage the delivery of City-wide technology services
Baseline Actual Target
Performance Measure FY2008 FY2009 FY2010
1. Percent of time the messaging infrastructure is up and 99.8% 99.9% 99.5%
available
2. Average number of hacker attempts blocked per month 600,000 8,371,500 N/A 1
3. Percent of detected unauthorized intrusion attempts N/A 100% 100%
blocked

Goal 2: Guide technology decision-making to ensure consistency with the City-wide

business direction
Baseline Actual Target
Performance Measure FY2008 FY2009 FY2010
1. Percent of completed projects meeting identified N/A N/A 2 85%
business priorities and IT standards

1
This measure is being eliminated because it is outside of the control of the Department and fluctuated based on
worldwide internet activity. The percentage of attempts blocked is the relevant measure of security.
2
This measure depends on the creation of a new IT governance structure which was not completed during Fiscal
Year 2009 partly due to the vacant Director of Information Technology position which will be filled in Fiscal Year
2010.

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Goal 3: Ensure a skilled, responsive, and innovative workforce that keeps current with
evolving business critical technologies
Baseline Actual Target
Performance Measure FY2008 FY2009 FY2010
1. Percent deviation from planned completion date for N/A N/A3 N/A 3
developing the IP network fundamentals curriculum
2. Percent of completed annual training plans for N/A 0% 4 100%
department staff

Goal 4: Provide high quality customer service 5

Baseline Actual Target
Performance Measure FY2008 FY2009 FY2010
1. Percent increase/decrease in website visits 6.2% -0.9% 10.0%
2. Percent of City websites reviewed annually for N/A 10% 100%
Americans with Disabilities (ADA) compliance
3. Percent of customers who believe their expectations N/A6 N/A 6 TBD
are being met

Budget Dollars at Work: Sizing and Workload Data

Actual Actual Actual Actual Target

FY2006 FY2007 FY2008 FY2009 FY2010
Sizing Data
Average number of monthly visits to the City's 1,041,777 1,205,669 1,280,412 1,233,652 1,450,000
public website
Workload Data 7
Number of new and updated web pages for 26,130 26,810 42,446 71,178 35,000
internal and external websites
Average monthly number of Central N/A N/A 6,683 3,869 6,500
Infrastructure Support Organization (CISO) Help
Desk calls handled
Average monthly number of CISO Incident N/A N/A 5,270 3,491 5,000
tickets processed

3
The measure for “… developing the IP network fundamentals curriculum” was moved to General Services –

Communications Division.

4
This measure was developed by/for the Communications Division prior to their transfer to the General Services

Department; however, the Department of Information Technology plans to use this measure in Fiscal Year 2010.

5
The measure “Number of total busy seconds for voice radio access” was moved to General Services –

Communications Division.

6
This is a new measure for Fiscal Year 2010; therefore, no prior year data is available.

7
The following workload data were moved to General Services – Communications: (1) Number of communications

equipment units maintained, (2) Number of digital (radio) mobile/portables units installed, and (3) Number of fixed

communication sites registered and maintained.

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Department Summary
1
Department of Information Technology

FY 2008 FY 2009 FY 2010 FY 2009-2010

BUDGET BUDGET FINAL CHANGE

Positions 88.38 79.38 21.00 (58.38)

Personnel Expense $ 9,420,455 $ 8,467,784 $ 2,314,487 $ (6,153,297)
Non-Personnel Expense $ 34,779,921 $ 31,900,445 $ 18,501,536 $ (13,398,909)
TOTAL $ 44,200,376 $ 40,368,229 $ 20,816,023 $ (19,552,206)
1 This department was formerly known as the Office of the CIO.

Department Staffing
FY 2008 FY 2009 FY 2010
BUDGET BUDGET FINAL
INFORMATION TECHNOLOGY FUND
Information Technology - NGF
Citywide Technologies & Applications 2.00 1.00 1.00
Computing Infrastructure Supp 12.00 10.00 7.00
Infrastructure & Enterprise Architecture 3.00 2.00 2.00
IT Financial Services 3.00 2.00 2.00
Management & Support 2.50 2.50 3.00
Program Management Office 5.00 4.00 2.00
Strategic Planning and Governance 1.00 0.00 0.00
Web Services 4.00 4.00 4.00
Total 32.50 25.50 21.00
Communications
Comm Eng & Support Services 5.00 5.00 0.00
Comm Mgmt & Support 6.50 6.50 0.00
Maint Elect & Comm Equipment 44.38 42.38 0.00
Total 55.88 53.88 0.00
DEPARTMENT TOTAL 88.38 79.38 21.00

Department Expenditures
FY 2008 FY 2009 FY 2010
BUDGET BUDGET FINAL
GENERAL FUND
Information Technology - GF
Central GF IT $ 18,336,045 $ 16,341,199 $ 505,000
Comm Div Wireless Transfer $ 6,699,854 $ 7,202,436 $ 6,617,946
IT New Development $ 4,027,157 $ 1,419,964 $ 1,822,377
OneSD Support $ - $ - $ 7,565,861
Total $ 29,063,056 $ 24,963,599 $ 16,511,184
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Department Expenditures
FY 2008 FY 2009 FY 2010
BUDGET BUDGET FINAL
INFORMATION TECHNOLOGY FUND
Information Technology - NGF
Cable TV & Telecom Policy $ 71,226 $ - $ -
Citywide Technologies & Applications $ 748,753 $ 680,257 $ 533,456
Computing Infrastructure Supp $ 1,310,972 $ 1,223,175 $ 1,029,354
Information Technology - NGF $ (11,140) $ (68,005) $ (57,872)
Infrastructure & Enterprise Architecture $ 355,337 $ 257,856 $ 250,972
IT Financial Services $ 307,426 $ 268,906 $ 202,175
Management & Support $ 649,159 $ 1,010,809 $ 1,063,525
Program Management Office $ 669,758 $ 566,288 $ 260,610
Strategic Planning and Governance $ 147,330 $ 5,026 $ -
Web Services $ 591,076 $ 1,087,715 $ 1,022,619
Total $ 4,839,897 $ 5,032,027 $ 4,304,839
Communications
Comm Eng & Support Services $ 3,804,293 $ 3,751,690 $ -
Comm Mgmt & Support $ 710,403 $ 805,664 $ -
Communications $ 121,676 $ 282,955 $ -
Maint Elect & Comm Equipment $ 5,661,051 $ 5,532,294 $ -
Total $ 10,297,423 $ 10,372,603 $ -

DEPARTMENT TOTAL $ 44,200,376 $ 40,368,229 $ 20,816,023

Significant Budget Adjustments

INFORMATION TECHNOLOGY FUND
Information Technology - NGF Positions Cost Revenue

Salary and Benefit Adjustments 0.00 $ (95,630) $ 0

Adjustments to reflect the annualization of the Fiscal Year
2009 negotiated salary compensation schedule, changes to
average salaries, retirement contributions, retiree health
contributions, and labor negotiation adjustments.
Transfer from the General Services-Communications 1.50 $ 160,366 $ 0
Division
Transfer of 0.50 Department Director and 1.00 Payroll
Specialist II from the General Services-Communications
Division.

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Significant Budget Adjustments

INFORMATION TECHNOLOGY FUND
Information Technology - NGF Positions Cost Revenue

Equipment/Support for Information Technology 0.00 $ 77,301 $ 0

Funding allocated according to a zero-based annual review of
information technology funding requirements and priority
analyses.
Revised Revenue 0.00 $ 0$ 610,281
Adjustment to reflect Fiscal Year 2010 revenue projections.

Expense Reductions 0.00 $ (19,626) $ 0

Adjustment to reflect a reduction in expenses related to
electronic data processing contracts, department-specific rent,
City Treasurer charges, cell phone costs, and other
non-personnel costs.
Non-Discretionary Adjustment 0.00 $ (20,785) $ 0
Adjustments to expense allocations that are determined outside
of the department's direct control. These adjustments are
generally based on prior year expenditure trends and examples
of these include utilities, insurance, and rent.
Vacancy Savings 0.00 $ (50,748) $ 0
Adjustments to personnel expenses to reflect the anticipated
savings resulting from positions projected to be vacant for any
period of the fiscal year due to personnel attrition and salary
differentials for new employees.
Fiscal Year 2009 Budget Amendment (2.00) $ (345,264) $ 0
Adjustments to personnel and non-personnel expenses, and
revenue as a result of the Fiscal Year 2009 Budget
Amendment. These adjustments are further discussed in
Volume 1: Budget Overview and Schedules.
OneSD Support Department Transfer (4.00) $ (432,802) $ 0
Transfer of position(s) to the newly created OneSD Support
Department to manage the integrated ERP System.

GENERAL FUND
Information Technology - GF Positions Cost Revenue

Non-Discretionary Adjustment 0.00 $ 7,582,124 $ 0

Adjustments to expense allocations that are determined outside
of the department's direct control. These adjustments are
generally based on prior year expenditure trends and examples
of these include utilities, insurance, and rent.

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Significant Budget Adjustments

GENERAL FUND
Information Technology - GF Positions Cost Revenue

Fiscal Year 2009 Budget Amendment 0.00 $ (198,340) $ 0

Adjustments to personnel and non-personnel expenses, and

revenue as a result of the Fiscal Year 2009 Budget

Amendment. These adjustments are further discussed in

Volume 1: Budget Overview and Schedules.

Equipment/Support for Information Technology 0.00 $ (15,836,199) $ 0

Funding allocated according to a zero-based annual review of

information technology funding requirements and priority

analyses.

Expenditures by Category FY 2008 FY 2009 FY 2010

BUDGET BUDGET FINAL
PERSONNEL
Salaries & Wages $ 6,245,681 $ 5,627,312 $ 1,585,747
Fringe Benefits $ 3,174,774 $ 2,840,472 $ 728,740
SUBTOTAL PERSONNEL $ 9,420,455 $ 8,467,784 $ 2,314,487
NON-PERSONNEL
Supplies & Services $ 2,859,616 $ 2,378,564 $ 8,625,412
Information Technology $ 26,725,777 $ 24,133,124 $ 9,821,042
Energy/Utilities $ 2,007,676 $ 1,989,566 $ 28,882
Equipment Outlay $ 3,186,852 $ 3,399,191 $ 26,200
SUBTOTAL NON-PERSONNEL $ 34,779,921 $ 31,900,445 $ 18,501,536
TOTAL $ 44,200,376 $ 40,368,229 $ 20,816,023

Salary Schedule
INFORMATION TECHNOLOGY FUND
Information Technology - NGF
FY 2009 FY 2010
Class Position Title Positions Positions Salary Total
1106 Sr Management Analyst 1.00 1.00 $ 69,134 $ 69,134
1244 Info Systems Manager 1.00 1.00 $ 92,587 $ 92,587
1348 Info Systems Analyst II 5.00 3.00 $ 61,372 $ 184,117
1349 Info Systems Analyst III 3.00 4.00 $ 69,453 $ 277,811
1401 Info Systems Technician 4.00 2.00 $ 47,732 $ 95,464
1648 Payroll Specialist II 0.00 1.00 $ 40,262 $ 40,262
1876 Executive Secretary 1.00 1.00 $ 49,992 $ 49,992
1917 Supv Management Analyst 1.00 0.00 $ - $ -
1926 Info Systems Analyst IV 4.00 3.00 $ 77,568 $ 232,704
2132 Department Director 0.50 1.00 $ 138,972 $ 138,972
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Salary Schedule
INFORMATION TECHNOLOGY FUND
Information Technology - NGF
FY 2009 FY 2010
Class Position Title Positions Positions Salary Total
2214 Deputy Director 1.00 1.00 $ 116,401 $ 116,401
2270 Program Manager 4.00 3.00 $ 92,846 $ 278,537
Vacancy Factor Adjustment 0.00 0.00 $ - $ (50,748)
Furlough Savings 0.00 0.00 $ - $ (6,371)
Overtime Budgeted 0.00 0.00 $ - $ 14,000
Temporary Help 0.00 0.00 $ - $ 52,885
Total 25.50 21.00 $ 1,585,747

DEPARTMENT OF INFORMATION 25.50 21.00 $ 1,585,747

TECHNOLOGY TOTAL

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Revenue and Expense Statement (Non-General Fund)

INFORMATION TECHNOLOGY FUND 50064 FY 2008* FY 2009* FY 2010
BUDGET BUDGET FINAL
BEGINNING BALANCE AND RESERVE
Communications (1) $ (202,617) $ 648,009 $ -
Information Technology $ 484,933 $ 2,519,519 $ 1,937,660
Information Technology Beginning Reserve for CIP $ 1,250,000 $ 1,250,000 $ -
TOTAL BALANCE $ 1,532,316 $ 4,417,528 $ 1,937,660
REVENUE
Communications Revenue $ 10,509,860 $ 10,662,177 $ -
Information Technology Revenue $ 5,266,739 $ 2,554,314 $ 3,164,595 (2)
TOTAL REVENUE $ 15,776,599 $ 13,216,491 $ 3,164,595
TOTAL BALANCE AND REVENUE $ 17,308,915 $ 17,634,019 $ 5,102,255
CAPITAL IMPROVEMENTS PROGRAM (CIP)
City Forces CIP $ - $ 57,368 $ -
Master Lease Payments $ - $ 3,284,395 $ -
TOTAL CIP EXPENSE $ - $ 3,341,763 $ -
OPERATING EXPENSE
Communications - Non-Personnel Expense $ 1,539,650 $ 1,559,989 $ -
Communications - Personnel Expense $ 5,777,517 $ 5,470,851 $ -
Communications Master Lease Payments $ 2,980,256 $ - $ -
Information Technology - Non-Personnel Expense $ 1,196,959 $ 2,092,462 $ 1,990,352
Information Technology - Personnel Expense $ 3,642,938 $ 2,939,565 $ 2,314,487
TOTAL OPERATING EXPENSE $ 15,137,320 $ 12,062,867 $ 4,304,839
TOTAL EXPENSE $ 15,137,320 $ 15,404,630 $ 4,304,839
RESERVE
Communications Reserve for Contingency $ - $ 605,520 $ -
Information Technology Reserve for Contingency $ - $ 300,000 $ 500,000
Information Technology Reserve for Public Safety CIP $ 1,250,000 $ - $ -
TOTAL RESERVE $ 1,250,000 $ 905,520 $ 500,000

BALANCE $ 921,595 $ 1,323,869 $ 297,416

TOTAL EXPENSE, RESERVE, AND BALANCE $ 17,308,915 $ 17,634,019 $ 5,102,255
* The Fiscal Years 2008 and 2009 columns reflect final budget amounts from the Fiscal Year 2008 and 2009 Annual Budgets. As such, balances and reserves do
not reflect carryover from the previous fiscal year.
(1) The Communications Division was restructured into the General Services Department in Fiscal Year 2010.
(2) Revenue reduced from Fiscal Year 2010 Proposed Budget to spend-down fund balance.

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