Demystifying Case Interviews: Interview Preparation
Demystifying Case Interviews: Interview Preparation
January 2014
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MEC Intelligence is a data driven market insight/consulting firm which is different from a process
driven management consulting firm
Typical Problems Answered by leveraging data over Typical Problems Answered by leveraging process over
process data
• How is market expected to grow? What will be the size • How much the organisation should be able to capture of
of market in 2020? How much could a market player the market?
generate?
• What should be the strategic option for the
• What strategic opportunities could be/are opening up organisation?
in the market?
• Where should the organisation capture value?
• How is the value shifting in the market? How could
• What should the organisation do to drive the market?
they be influenced?
• How should the organisation prepare against the
• Who could be driving the market in future? What Could
developments in the margins?
a player do?
• How should the organisation generate competitive
• What is likely to happen in margins? How could
advantage?
incumbents prepare?
• How should the organisation prepare for the possible
• How are competitors currently placed in the market?
disruptions in the market?
• What will be impact of competitive technology on the
• What steps should the organisation perform to reach its
incumbent business?
goal?
• How is a company expected to perform?
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Case interviews seem to be one of the biggest sources of stress surrounding the
interview process, but they do not need to be…
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Contents
2. How do you prepare for and approach case interviews? A.3 Sources of further information
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WHY DO WE USE CASE INTERVIEWS?
Case interviews are used to evaluate candidates' reasoning skills in a structured manner
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WHAT DO WE LOOK FOR WHEN RECRUITING?
The skills we use to unique perspectives for our clients are directly related to those we look for in a
candidate …
6
WHAT DO WE LOOK FOR WHEN RECRUITING?
… candidates are thus evaluated on both an analytical, presentational and personal dimension
• Ability to independently conclude upon the problem at hand and build a sound conclusion convincingly
Formulate a pragmatic
solution • Ability to identify key sensitivities (e.g. critical assumptions, where implication can go wrong, etc.)
Engage the audience/ • Ability to articulate assumptions, recommendations etc., in a clear and convincing manner, both in
demonstrate personal terms of oral communication and use of available remedies (e.g. white board)
impact • Ability to 'read' different personalities and use it constructively
• Ability to bring energy into the setting in a constructive manner – a convincing, engaging personality
• Maturity of candidate in terms of his/hers personal ethics and ways of dealing with ambiguity
Thrive in the MEC culture • Level of empathy and ability to develop relations
• Attitude under pressure
• Drive and entrepreneurship
• Personality/behaviour – matching our culture and diversity
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WHAT DO WE LOOK FOR WHEN RECRUITING?
So, what do we expect from candidates in connection with cases?
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Contents
2. How do you prepare for and approach case interviews? A.3 Sources of further information
9
HOW DO YOU PREPARE FOR AND APPROACH CASE INTERVIEWS?
Depending on how familiar you are with the content below, you may want to begin preparing in
advance of the interview
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HOW DO YOU PREPARE FOR AND APPROACH CASE INTERVIEWS?
A number of methods and frameworks are useful for structuring your thinking
1
1 Review methods and frameworks Some things to remember
A number of methods and frameworks
are useful for structuring your thinking. • Don't assume there is a framework that will solve every
Frameworks have the benefit of type of case. No framework is 100 per cent applicable to a
providing a logical approach to your real-life situation. Be pragmatic. The recruiter wants to see
story when analysing a problem you adapt your knowledge to the real world
11
HOW DO YOU PREPARE FOR AND APPROACH CASE INTERVIEWS?
We expect you to be at ease with numbers and have a sense of the proportions
you are working with
1
2 Review your tables and mental arithmetic Some things to remember
Can you do mental arithmetic or do
calculations on a whiteboard without • It may have been a long time since you were asked to do
getting lost in the numbers? Do you arithmetic without a calculator. However, in a case
have a sense of proportion? Are the interview you will not be allowed a calculator – only pen
results reasonable compared to what and paper or whiteboard is available
you would expect?
X
X • We do not expect you to be a mathematician or a financial
X X X expert (unless you are!), but we expect you to be at ease
X X X X X
O O O O O O with numbers and have a sense of the proportions you are
O O
O
working with. At client meetings, you should be able to
mentally calculate "5 per cent market share of 720,000" or
"effect of a 3 per cent change in the exchange rate on
product price" without using a calculator
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HOW DO YOU PREPARE FOR AND APPROACH CASE INTERVIEWS?
Role play can be the best way to practise case interviews
1
3 Practise cases with fellow students Suggestion for practising cases
Many consulting firms and business
schools offer tips, tricks and practise • Team up with a fellow student – and take turns playing the
cases. Review their websites to gain roles of the recruiter and the candidate
an idea of what sort of questions you
can expect and how you are expected
to approach the case. However, • The "recruiter" should thoroughly read the case question
remember that simply reading cases before starting the interview. This will help him or her
have little to do with real case make up facts and ask additional questions along the way
cracking: you are under no time • When adding facts or additional questions, the "recruiter"
pressure, you cannot demonstrate should make sure the new material is consistent with
your communication and presentation what has been revealed so far
skills, and the feedback is generic.
• At the end, the "recruiter" gives feedback to the
"candidate" about what went well and what could be
improved about the case solution, body language,
whether the "candidate" listened well, repeated himself,
etc.
• If you are several persons practising together, the
observers should also be prepared to provide feedback
about what worked and what did not
• Switch sides and try again!
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HOW TO CRACK CASES?
Case content varies, but the overall case cracking process is standard for most cases.
The standard approach and supporting hints are shown below
1 2 3 4
Steps in the Structure the Synthesis findings
Identify key issues Conduct the analyses
standard approach analysis and build argument
X
X X
X X X
O O O O O
O O
O
Presenting solution
and wrapping up
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HOW TO CRACK CASES?
Keep the hints in mind and use them when appropriate – but do not “overdo it”
• Develop hypotheses and test them Not make use of estimates without stating
X one by one in a prioritised way assumptions
X X
3. Conduct the analysis X X X
O O O O O
O O
• Use provided facts or estimates Do not get caught up in too many details –
O
throughout your analysis your time is limited
4. Synthesis findings
and build argument
• Present recommendations in a Point out if you find your results unrealistic,
structured manner and explain what went wrong
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Contents
2. How do you prepare for and approach case interviews? A.3 Sources of further information
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WHAT TYPES OF CASES WILL YOU FACE?
Cases fall into three main categories: Market sizing cases, business cases and interpersonal cases
• Market sizing cases are • Business cases can come • Interpersonal cases are • Industry analysis
about performing estimates in many different shapes cases that test how you
of market sizes, usually and sizes, but they can react in different situations • Competitive response
based on a large list of usually be categorised as and how you make • Business turnaround
assumptions which the either operational or decisions, testing both
candidate is expected to strategic in nature personal and leadership • Improve profitability
propose without any aids skills • Pricing
• During a business case a
• There is often a large candidate is expected to • Cases can focus on how • Market entry
amount of arithmetic show business acumen and you work in a team, and
involved in this type of solve the case in the most how you think other people • New business venture
case, and the candidate is relevant way which doesn't perceive you. Personal • M&A
expected to structure necessarily include any reflection on previous
calculations and specific framework situations and • PE & investment cases
assumptions in a performances can be • Supply chain
presentable way expected
• New product
development
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WHAT TYPES OF CASES WILL YOU FACE?
Case examples
• How large is the market for roadside • Company X wants to enter market Y. • A company client has agreed to
assistance in Delhi? What do they need to know in order provide you with key data, but he
to decide whether to go ahead or didn't deliver on time. What do you
• What is the demand for airline
search for other opportunities? do?
tickets between Ranchi and
Mumbai? • How can company Z increase its • Describe a bad experience that you
market share in a declining market? have had in a team, what went
• How large is the 'online market' for
wrong and why?
fast food in Gurgaon? • Company X is considering
outsourcing production. Which key • You are on a project with a very tight
• What is the market for icecream in
elements would you analyse in order deadline, and you are responsible
Europe?
to make a recommendation? for the presentation this coming
• How many trees are there in Monday. You have the opportunity to
• How would you organise a group of
Chandigarh? get an extra team member for the
experts who currently spend half
next couple of days. Do you accept
their time on research, and the other
the offer – if so – how do you plan to
half on projects?
use him/her?
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CASE TYPES AND INTERVIEWING STYLES
Every recruiter has a different interview style – when explaining a case you must feel comfortable
with each of the different approaches and be able to adapt your approach
Detailed
• Detailed introduction of case
• Specific problem to be solved
• A few starter facts
• Many additional facts available, if asked
• Conversational feel throughout case interview
Different types of cases and
interviewing styles exists
Conceptual
• Brief introduction
• Very broad description of problem (e.g. poor performance)
• Few, if any facts available
• “What do you think” responses to many questions
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PROBLEM SOLVING AND COMMUNICATION
Think about your communication – an issue tree can bring structure and clarity in your thinking,
problem-solving and communication
Use an issue tree to structure your main problem by dividing up and limiting its parts
Why/How?
Why/How? Supporting
element 1
Logical
element 1 Why/How?
Supporting
element 2
Logical
Problem
element 2
Why/How?
Supporting
element 3
Logical
element 3 Why/How?
Supporting
element 4
A private equity firm is considering buying company Y … the structure of the recommendation could be the following
Why?
Why? Main player –
driving market
Company X
will grow
Relevant – the faster than
Why?
right problem industry
Weak
competition
1.2 What do we look for when recruiting? A.2 Frameworks and further information
2. How do you prepare for and approach case interviews? A.3 About MEC
22
A REAL LIFE CASE EXAMPLE
Introduction
Business case example: Entering a new market (1:4)
Solution
Feedback
About the example..
The following example describes
what a case interview could be like
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A REAL LIFE CASE EXAMPLE
Introduction
Business case example: Entering a new market (2:4)
Solution
Feedback
MEC: I have a case I would like you to solve for me. You are working Candidate: Do we know why they are considering the US market in
on a project for a small Indian company selling annual paper-based particular?
calendars. The company faces some significant challenges.
MEC: They are looking at all Nordic markets outside their home
Therefore, your team is developing a proposal for a six-week strategy
market.
project. What major strategic challenges do you believe this company
is facing? Candidate: Before entering the US market, they need to know the
market potential – that is, the size of the market and the growth rate. It
Candidate: Challenges could be related either to demand or supply.
is also important to understand whether it is a profitable market.
Do we know anything about the character of the challenges?
MEC: When we have analysed the US market and found out that it
MEC: We know that they are in the middle of outsourcing their
seems to be a reasonably good market compared to our home
production to low-cost countries, so the challenges we have been
market, what should be our next step?
asked to help with are related to the demand side.
Candidate: To build a sales organisation in US
Candidate: On the demand side, I believe one of the most likely
challenges is limited growth or maybe even declining demand, as MEC: Okay, that could be relevant. But I wonder if we are missing a
consumers switch to mobile calendars or the calendar on their major point before reaching the decision to set up a sales
computer. There could also be some changes in the type of calendar organisation?
people prefer – for example, many students use free calendars, today.
Candidate: Hmmm, I'm not sure ...?
MEC: Why would free calendars be a threat?
MEC: I believe we are missing the evaluation of the competitive
Candidate: I was thinking that free calendars are a threat if they situation and the company's ability to compete in this market …
replace ordinary calendars. I assumed that the company has
Candidate: Yes, we need to compare our prices with the price on the
significant sales to students today with higher priced products – but I
US market
guess I would have to test this before concluding that it is a threat and
and make sure we are competitive.
not an opportunity.
MEC: Anything else we should consider?
MEC: I follow you on that one. Let us move on to a new issue. The
company is considering entering the USmarket. What do they need to Candidate: I can't really think of anything ...
consider before entering?
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A REAL LIFE CASE EXAMPLE
Introduction
Business case example: Entering a new market (3:4)
Solution
Feedback
MEC: Normally, we would investigate a few elements more before we The business group includes people in the work force. If we assume
can draw conclusions about the company's ability to compete in the these are people from 25 to 65 years of age that would be 50 per cent
US market. The relevant parameters in this case would be the of the population – 2.5 million people. Of this group, fewer people
demand for the products we can offer (for example compatible have work-related calendars, I believe. 20% coverage would give a
formats), access to sales channels and our ability to service the demand of 0.5 million calendars per year in this segment. I do not
customers (for example retail) compared to competitors (selection, think it is higher than this given the increased use of electronic
quantities, delivery time, etc.). calendars.
[A follow-up discussion on this part of the case then takes place before Finally, there are calendars for private use. As far as I remember,
moving on to a new part of the case.] there are something like 2.3 million households in US, and I would
imagine that at least one person in every second household has a
MEC: You mentioned that the market potential is important. What is
calendar for private use. This gives a demand of about 1.15 million
your best estimate of the US market for paper-based calendars?
calendars for private use.
Candidate: In order to determine the market size I would split the
This gives us 1.2 million calendars in the student segment, half a
market into three groups:
million in the business segment and 1.15 million in the
1. Student calendars household/private use segment. In total, it is a market of
approximately 2.9 million calendars in US.
2. Calendars for business people
MEC: Thank you. I think we will stop the case here.
3. Calendars for households/private use
I would define the student group as people from 10 to 25-26 years of
age. Hence, the group is approximately 20 per cent of the population,
assuming a fairly equal distribution of the population in different age
Blackboard notes
groups from 0 to 80 years. This group amounts to about 1 million
people. I do not take into account that some students do not study
past secondary school, but I will include this in the demand per person
in this segment. Almost all students have at least one calendar, and
many have two due to the free calendars or half-year calendars. So I
would assume an annual demand of 1.2 calendars per person in this
group. That is 1.2 million calendars for the student group.
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A REAL LIFE CASE EXAMPLE
Introduction
Business case example: Entering a new market (4:4)
Solution
Feedback
Feedback
At this point, your recruiter will usually provide feedback on your performance. If not, it is a
good idea to ask for it – it gives you a better feel of your performance compared to the
other candidates. And it gives you some good hints about what to be aware of in future
interviews.
The example above illustrates a generally good answer with both positive observations
and areas for improvement.
.
Positive observations Areas to improve Excellent
• Shows good business understanding in • Could benefit from pausing to consider Good
1
most parts of the case and structure thoughts before answering
• Uses questions well – especially in the – especially in the first part of the case Above average
first part of the case • Suggested market analysis was too Average
• Is able to listen narrow. The company's ability to
• Is willing to enter dialogue compete in the US market needed to be Below average
• Gives a clear statement of assumptions assessed in much more detail
– especially in market-sizing part of the • Discussed only volume in market-sizing
case example. Could have extended to
• Uses blackboard well discuss size in terms of both volume
• Is able to summarise and conclude – and value since different average prices
especially good in the market sizing part could be expected in the segments
of case
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Contents
1.2 What do we look for when recruiting? A.2 Frameworks and further information
27
FRAMEWORKS
Frameworks are useful for structuring cases, but should not be used too rigidly – depending on your
background, recruiters will have different expectations to your knowledge of frameworks.
Expectations for familiarity with business frameworks Examples of general frameworks or knowledge areas
• Business school graduates are expected to have a • Company – how a company works
strong knowledge of frameworks and how these are • Financial structure (profit or loss account, balance
used to structure and solve different business problems. sheet, cash flow)
Do not expect to do well just by relying on the • Market – what defines/characterises "a market"
frameworks specific to your degree. We value curiosity • Organisational structure alternatives
and so expect you to be familiar with more than just the
frameworks from your own academic area.
• Candidates with non-business school backgrounds are
not expected to have the same knowledge of business
frameworks. However, when applying for a job in
management consulting, it may be wise to show interest
in the type of work we do. Therefore, we advise non-
business school graduates to familiarise themselves
with a few business frameworks. Do not boil the ocean
when preparing, but consider taking a trip to the library
or using the Internet to gain a basic understanding of a
few frameworks that are used to address business
issues.
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FRAMEWORKS
Examples of frameworks – and where to learn about them
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FURTHER INSPIRATION
Sources of further inspiration
The Pyramid The Minto Pyramid Principle: Logic in Writing, Many business schools and
Principle Thinking, & Problem Solving, Minto, Barbara consulting firms have 'crack-the-
case' events as part of their student
Case in Point Case in Point: Complete Case Interview marketing activities
Preparation, Cosentino, Marc.
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