SAP Access

Management
Governance
Getting It Right, Making It Sustainable

Internal Audit, Risk, Business & Technology Consulting

Introduction

Application security, especially in enterprise Lack of consistent application security results in

increased and unnecessary exposure to many risks,
resource planning (ERP) systems such as SAP, including, but not limited to, internal fraud, data
tends to be complex and fragmented across breaches, loss of intellectual property, damage to
brand reputation, and compliance violations.
organizational silos. Because of the lack of
According to the Privacy Rights Clearinghouse, improper
ownership and knowledge of associated
access has been a factor in more than 300 data breach
technologies, security controls are often incidents in the past five years.1 And at one leading
financial institution, a former vice president in the
inconsistent and manually enforced. This
internal finance department allegedly used his excessive
complexity increases with the introduction access rights to embezzle more than US$19 million; he
was able to quietly transfer the funds between several
of HANA and Fiori functionality as part of
corporate accounts and his personal account at another
an S/4HANA deployment. financial institution.

Decentralized efforts to assign access, reset passwords

and update roles in ERP systems are typically redundant,
wasteful and inefficient. This white paper outlines a
strategy to improve SAP access management efficiently
and establish a structure for governance that standard-
izes the management process and helps minimize access
control risks for the long term. The suggested approach
can yield many benefits, including:

•• Reducing unauthorized access and fraud across

the enterprise

•• Limiting the risk that departing employees pose

•• Reducing time lost when employee access is changed

•• Increasing efficiency of security and

provisioning audits

•• Streamlining the day-to-day management of access

•• Increasing stakeholder confidence

•• Motivating compliant conduct in access management

A search of the data breach database at Privacyrights.org, filtered to identify unintended and insider data breaches between 2007 and 2013, and further filtered using
1

“access” as a keyword, returned more than 300 incidents.

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1. Getting It Right

The fundamental purpose of SAP access management (i.e., high, medium or low) should be agreed upon
is to establish an effective segregation of duties (SoD) to understand priority. Also required is a change
framework; ensure minimal but appropriate access management process that can be used to maintain
approvals; and minimize risks related to granting, the ruleset as business risks, regulations and the
changing and removing access. To accomplish all organization evolve.
of the above, effective organizations often take the
following steps: For Users of SAP® S/4HANA Systems
With the introduction of SAP® S/4HANA, the SoD ruleset
Design a Foundational SoD Ruleset will have to be reassessed to incorporate changes due to
the introduction of new security layers, including over 200
Organizations need to define and agree on key business new transactions, and the consolidation/replacement of old
risks and build an SoD ruleset that aligns those risks to transactions and checks (e.g., Simplified Finance & Logistics
associated SAP transactions/authorizations. Some SAP and Business Partner). Omitting new transactions from
transactions do not need to be combined to pose risk. the SoD ruleset can drastically reduce its effectiveness
These stand-alone transactions are defined as sensitive in mitigating risks. Overlooking the security updates also
could result in inaccurate SoD reports as many real risks
access; these assignments should be restricted and in
may not appear.
some cases monitored. These concepts are important,
Additionally, security at the new presentation layer (SAP
since monitoring for SoD and sensitive access risks
Fiori) and database layer (SAP HANA®) may also have to
is the foundation for role design, role assignments,
be taken into account when designing the new ruleset.
and risk approval decisions. Definitions of risk level

2 · Protiviti
Create a Centralized and Automated tasks and deliver visibility across the enterprise. These
Provisioning Process tools can help ensure required approvals are consistently
and efficiently obtained during the provisioning process,
Centralizing and automating the provisioning process as
test security changes for potential SoD violations prior
much as possible leads to greater efficiency and control
to granting access, and apply mitigating controls prior
(see Figure 1). Most governance leaders choose to deploy
to moving the change into the production environment.
a standard access management solution, such as SAP
In addition, these tools can allow for significant gains in
Access Control, which can be complemented with an
efficiency by automating the creation of users and the
identity management tool, like SAP NetWeaver Identity
associated access once all approvals have been obtained.
Management, to automate user access management

Figure 1. Key Elements in the Security Provisioning Process

Provisioning Process

Access Request

SAP Security Role Architecture

Base Emergency Temporary

Requestor
Access Access Access

SoD & Sensitive Access

Approval Workflow

Approvers
Other
Provision/De-Provision SAP
Applications

Reporting Reconciliation Mitigating Controls

Governance/Audit
Password Reset

For Users of SAP® S/4HANA Systems

The SAP Access Control functionality will have to be expanded across the S/4HANA landscape to address the access
risks arising with the introduction of new security layers. Changes may need to be made at both the system architecture
level (configuring additional connectors) and the Access Control tool functionality level (workflow changes) if users are
provided access to Fiori and the HANA database.

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Implement an Appropriate SAP Security owners in the design and ownership of roles will help
Role Architecture ensure the roles truly reflect business functions and will
be sustainable in the longer term.
The organization’s role architecture should be designed
to reduce access risks, but also flexible enough to support To help design and keep roles free of SoD conflicts over
business objectives (e.g., company growth, mergers and time, many companies use a security and compliance
consolidations). A well-designed architecture can help solution such as SAP Access Control, which can automate
support an efficient provisioning process and assist in the the periodic review of users, identify risks within
removal of SoD violations from the system. roles before granting access to productive systems,
and streamline associated audits and reporting of
When defining a security architecture, consider how
security risks. It is also important to consider the
to balance business priorities, such as the need for
naming conventions and role groupings. These need to
flexibility and control, and keep in mind the importance
be intuitive not only to IT security experts, but also to
of minimizing the number of security roles to keep
business approvers and reviewers.
maintenance efforts to a minimum. Involving business

For Users of SAP® S/4HANA Systems

Security for S/4HANA may encompass security at three layers — database, application and interface:
• With a privilege-based access, authorization at the database level will have to be restricted to technical users
(NetWeaver users, developers, data modelers), end users of Fiori, and Business Warehouse clients leveraging HANA’s
Extended Application Services (XS) engine.
• At the application layer, a universal four-tier approach will help to ensure users get access in a structured way in the
ABAP-based system to minimize the potential for risk and excessive access.
• If using Fiori, the ABAP-based roles will have to be mapped to the appropriate groups/catalogs to provide the required
application access on Fiori UX.

4 · Protiviti
Control the Use of Emergency Access Automate and Secure Password Resets
It is often necessary to grant temporary SAP access to an The first layer of SAP security is the requirement for
employee when an unexpected issue needs immediate a user ID and password. So, it is critical to implement
resolution; staff resources are limited; or an SoD issue standards that help ensure passwords are strong, such
must be mitigated. It is therefore important to have a as requiring a minimum password length, use of special
formal process in place for granting emergency access. characters, and use of both lowercase and uppercase
The process can be designed to streamline temporary letters, and restricting the ability to repeat previous
requests, but still minimize risk. There are a number of passwords. Deploying a self-service password reset
effective tools available that include emergency access tool that allows users to reset their own passwords and
control functionality. The key to controlling emergency maintains password strength is one approach, as opposed
access is to ensure logs generated are reviewed by an to resetting passwords manually and providing the same
appropriate person in a timely fashion. Excessive use of initial password to all users. These solutions help ensure
emergency access can be a significant risk in itself, so standards are in place, passwords are unique, and manual
strict governance is needed. intervention is minimized. A robust tool will enable
users to create customizable security questions that are
difficult to crack. When passwords are reset, random
passwords are emailed directly to the user, minimizing
risk. There are a number of password reset products
to reduce operational costs and get users back up and
running in SAP quickly. The SAP Access Control solution
includes Password Self Service functionality.

protiviti.com SAP Access Management Governance · 5

2. Making It Sustainable

What kind of governance structure and processes can help ensure SAP security will be maintained for the long term? An
effective program has several core pillars, as shown in Figure 2.

Figure 2. SAP Access Management Organizational Pillars

Corporate
Structure
& Culture
Strategic Vision

Policies & Procedures

Governance Committee

Strategic Alignment

Value to
Risk Resource KPIs & Business
Management Management Metrics

Management

SAP Security
SAP User Management of
Community Compliance Tasks
SAP GRC & Other
Supporting Tools

Day-to-Day Support

The first step to building a sustainable SAP security Organizations also need to identify policies that
environment is to develop a strategic vision for access make access management standards clear, as well as
management that aligns with business requirements procedures to enforce those standards. It is necessary
and risk tolerance. This will enable security to be to check periodically that policies are relevant,
addressed in an organized, efficient and proactive understood and followed. This can be accomplished
way, while minimizing exposure to major access through a policy and procedure survey, which can be
management risks. automated with a solution such as SAP Process Control.

6 · Protiviti
Key performance indicators (KPIs) and metrics that statistics on user SoD violations, role SoD violations,
enable the governance committee to manage the gover- provisioning of service-level agreements (SLAs), and
nance process also must be established. Examples include remediation tracking. A few KPIs are:

• How many users have high/critical SoD violations?

Managing users • How does this compare from period to period?
• What is the average timeline to create, change and remove access requests?

• How many roles have SoD violations built into them?

Managing roles • How many roles have not been assigned to users?
• How many duplicate transaction codes are between roles?

• How many firefighter and user accounts exist by functional area?

Managing emergency access • How often are firefighter accounts being used?
• Are firefighter logs being reviewed in a timely manner, and are issues addressed appropriately?

• What access requests are still pending?

Access provisioning • What is the average length of time that access requests remain open?
• What are the most frequently requested roles?

In addition to the steps outlined above, it is essential taken). Another consideration is whether the reasons for
to work with business process owners (BPOs) and emergency access checkouts are consistent with approved
secure their buy-in throughout the development of the use (or whether elevated access is being abused).
governance process. This helps ensure the governance
What kind of organizational structure is optimal for
initiative will add value to the business.
the long-term success of access management controls?
Furthermore, periodic self-reviews of the governance As shown in Figure 3 on the next page, at its center is a
process will ensure it continues to accomplish the core governance lead: a subject-matter expert who reports to
objectives. For example, in addition to monitoring the executive management. This person drives the day-to-
KPIs above for unexpected anomalies or trending to day tasks for access management, coordinates policy
evaluate the efficiency of performance, there should changes, and is the primary contact for the business.
be a periodic review of each area to evaluate quality of The governance lead also coordinates the governance
performance (e.g., reviewing a sample of management committee, which consists of stakeholders from the
waivers for SoD risks to determine whether the issue various organizations, such as information systems (IS),
is properly considered and mitigating actions are being finance, internal audit and the BPOs.

protiviti.com SAP Access Management Governance · 7

 Figure 3. SAP Access Management Governance Organization

Senior Management

Governance Committee

Governance Lead

IT Controller Business Audit HR

Governance Lead
Governance Team

Communication

Business Process Owner(s)

Business Local Security Contact Point(s)

IT Security Team

The governance team designs, implements and

executes controls. It also owns the description of roles For Users of SAP® S/4HANA Systems
and responsibilities. Information from the governance With the move to S/4HANA, there may be significant
team is communicated to the user community and changes in processes resulting from the simplification
supported through access management single points of the data model, creating a need to assess whether
of contact within the business and associated BPOs.
risks are being mitigated effectively and identify
new controls. A review of all mitigating controls is
recommended to ensure relevancy and accuracy
following the changes in processes.

8 · Protiviti
The Potential Rewards of Effective Access Governance
and Controls
A sustainable access management governance program •• Formalized risk management processes that identify
requires a strong foundation, including a robust SoD high-risk exposures and mitigate them
framework, a centralized and automated provisioning
•• Better business results, because controls are driven
process, the right SAP security role architecture that
more by business than by governance needs
fits current and future organizational needs, controlled
and monitored emergency access, and automated •• Greater efficiencies and cost savings due to
password resets. Ongoing input and commitment from effectively defined SAP security roles
all stakeholders involved, such as business users, IT,
•• Enhanced protection of corporate data and assets
internal audit and BPOs, are also essential. But once the
groundwork is done and a successful program is in place, •• Simplified compliance, improved governance and
an organization can realize many benefits, such as: easier auditing

•• Streamlined, enterprisewide processes for managing Access control violations are inevitable. However,
access that result in cost savings from: with an efficient and effective access management
program that includes the foundational elements to
–– Fewer help desk tickets for password resets get SAP security right, and the correct structure to
–– Little or no staff involvement in the creation, make processes sustainable, a company’s ability to
update and removal of access minimize, monitor and mitigate access control risks
will be greatly enhanced, even as the organization
changes and grows.

protiviti.com SAP Access Management Governance · 9

ABOUT PROTIVITI

Protiviti is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders
confidently face the future. Protiviti and our independently owned Member Firms provide consulting solutions in finance, technology, operations, data,
analytics, governance, risk and internal audit to our clients through our network of more than 70 offices in over 20 countries.

We have served more than 60 percent of Fortune 1000 ® and 35 percent of Fortune Global 500 ® companies. We also work with smaller, growing companies,
including those looking to go public, as well as with government agencies. Protiviti is a wholly owned subsidiary of Robert Half (NYSE: RHI). Founded in 1948,
Robert Half is a member of the S&P 500 index.

About Protiviti’s Enterprise Resource Planning and SAP Technology Practice

We partner with chief information officers, chief financial officers and other executives to ensure their organizations maximize the return on information
systems investments while minimizing their risks. Using strong IT governance to ensure alignment with business strategies, we drive excellence though the
IT infrastructure and into the supporting applications, data analytics and security. We also facilitate the selection and development of software, implement
configurable controls on large ERP installations, implement GRC software applications, and manage implementation risk throughout.

Protiviti is a premier provider of SAP consulting solutions and a long-standing SAP Gold partner. Given our risk and compliance background, we are in a unique
position to help companies identify, address and mitigate risks around S/4HANA projects. We bring:

•• Optimized S/4HANA business process templates and experienced resources to facilitate your solution design

•• Automated tools to assess application security, automated controls and data risks

•• Pre-defined library of process and IT controls to consider as part of your S/4HANA solution design

•• Expertise in GRC solution implementation related to S/4HANA’s impact on SoD rules and automated controls

•• Proven methodology and approach to assess project readiness and risks throughout your implementation lifecycle

Contacts

John Harrison Steve Cabello Kevin Erlandson

+1.713.314.4996 +1.213.327.1470 +1.415.402.3682
[email protected] [email protected] [email protected]

Carol Raimo Siamak Razmazma Mithilesh Kotwal

+1.212.603.8371 +1.408.808.3258 +1.312.364.4912
[email protected] [email protected] [email protected]

Aric Quinones John Livingood Kyle Wechsler

+1.404.240.8376 +1.415.402.3682 +1.212.708.6369
[email protected] [email protected] [email protected]

Thomas Luick Toni Lastella

+1.312.476.6342 +1.212.399.8602
[email protected] [email protected]

Ronan O’Shea Martin Nash

+1.415.402.3639 +1.813.348.3374
[email protected] [email protected]

10 · Protiviti
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