ARDelete v1.

0 – Getting Started

BMC Remedy AR System Utilities

RAUDHAH

January 12, 2015

Authored by: Yudi Maryanto
[email protected]
 ARDelete v1.0 – Getting Started
BMC Remedy AR System Utilities

Contents
VERSION HISTORY ............................................................................................................ 1
OVERVIEW ..................................................................................................................... 1
REQUIREMENT ................................................................................................................ 2
INSTALLING ARDELETE ...................................................................................................... 2
CONNECTION ARDELETE TO AR SYSTEM SERVER ....................................................................... 2
USAGE .......................................................................................................................... 3
1. ADD QUALIFICATION .............................................................................................. 3
2. COUNT MATCHED ENTRIES ....................................................................................... 4
3. DELETE MATCHED ENTRIES ....................................................................................... 4

Version History
Version 1.0
- Initial Release

Overview
This simple AR System tool is used to simplify data cleansing. You can define several qualifications, then with a single
click of a mouse, ARDelete will delete all entries that are matched with the qualifications. Some useful use cases that
can utilize ARDelete are

1. Data cleansing when promoting development machine into production environment.

ARDelete v1.0 – Getting Started | 1/12/2015

2. Regular housekeeping for support personnel that involving regular entries deletion of several AR System
form.

The nice thing of ARDelete is you can save the qualifications that you have defined and share it to other users of
ARDelete. This can reduce a repetitive works. For example:

- Customer A wants to release ITSM v8.1 into production (promoting development server to become
production server). We have carefully identified what ARS forms are needed to be cleaned. Then in the near
future, Customer B also wants to release ITSM v8.1. Since we have saved qualification for data cleansing
from Customer A, we can simply load the qualification file using ARDelete in Customer B and start data
cleansing much quicker. No need to re-identify the necessary forms to be cleaned anymore.

1
Requirement
- Windows XP SP3 or higher
- .NET framework 3.5 or higher

Installing ARDelete
Download the binary distribution of ARDelete from one of these links:
- Dropbox: http://goo.gl/KFS9Nv
- Google Drive: http://goo.gl/iaKQzZ

No installation needed. ARDelete is distributed inside a zip file. Simply extract the zip file to your preferred location.
To run ARDelete, simply double click ARDelete.exe

Connection ARDelete to AR System server

1. Go to File > Configuration…
2. Fill the connection parameters appropriately

ARS Server Address: The hostname or IP address of AR System server

ARS Server Port: The port used by ARS server

ARDelete v1.0 – Getting Started | 1/12/2015

ARS Username: Username used to login to AR System server

ARS Password: The Username’s password
Data Chunk: Determine how many batches will be needed to grab the query result. For example, if we
determine Data Chunk size as 2.000 and a query to ARS server return 9.500 entries, then there will be 5 data
transfers for the single query. The first four data transfers will return 2.000 entries whereas the fifth data
transfer will return 1.500 entries.
3. Click Test Connection button to test the connection.
4. Click OK button to save the connection parameters.

2
 Usage
1. Add Qualification
The qualification will be used to determine if an entry is eligible to be deleted. You can add as many qualifications as
you wish. To add a qualification follow these steps:

1. On the main window of ARDelete, click Add button.

2. On Qualification window, select the form you want to delete. If you don’t want to type the form name, you
can click browse button on the right side of Form Name field and select the form from the list
3. In Search Qualification, type the AR System qualification for the entries you want to delete.

4. Click OK button to add the qualification

ARDelete v1.0 – Getting Started | 1/12/2015

5. Repeat step 1 – 4 above to add more qualification.

6. To edit a qualification, select the qualification in the table then click Edit button.
7. To remove a qualification from the table, select it then click Delete button.

3
 8. You can save the qualifications you have entered by clicking File > Save or File > Save As … menu
9. To load qualifications from a file, select File > Open.

2. Count Matched Entries

After adding qualifications, you might want to do a quick verification on the qualification. You can do it by counting
how many entries are matched. To count the matched entries, follow these steps

1. From the main window of ARDelete, select Action > Count Records. This action will process all qualifications in
the table. You can see the result in the Num Of Records field.

2. If you just want to count several qualifications, you can highlight several qualifications in the table (by
pressing Ctrl button on the keyboard while clicking the qualification) then select Action > Count Selected.

3. Delete Matched Entries

ARDelete v1.0 – Getting Started | 1/12/2015

To permanently delete the matched entries, follow these steps:

1. From the main window of ARDelete select Action > Delete Records.
2. Click Yes on the confirmation dialog box
3. Type YES in the final confirmation window then click OK button. This is to make sure that the operator is
aware that he/she will permanently delete the entries.

4
 4. The deletion process will begin. Three additional columns (Status, Deleted Records, Deleted On) will appear to
the left in the table. You can monitor the progress by looking at Deleted Records column. You can cancel the
deletion process at any time by pressing Cancel button.

5. If you just want to delete several qualifications, you can highlight several qualifications in the table (by
pressing Ctrl button on the keyboard while clicking the qualification) then select Action > Delete Selected.
ARDelete v1.0 – Getting Started | 1/12/2015

I am a technical consultant at PT Mitra Integrasi Informatika in Jakarta, Indonesia. I am handling BMC

products, especially BMC Remedy, Control-M, and ADDM. I am very interested in software engineering
as well. When not doing BMC stuff, I get a lot of fun exploring .NET and Java technology. If you have
any question or have something to be discussed, you can reach me at [email protected]
5