CRM Project
CRM Project
ON
Submitted in partial fulfillment of requirements for the award of the degree of Masters
in Business Management
SUBMITTED BY:
Student Name
Registration no Program
1
INDEX
PAGE
SL.NO CONTENTS
NO.
PART – I
1 2-6
EXECUTIVE SUMMARY
PART – II
2
INTRODUCTION TO THE STUDY 7 - 14
INDUSTRY PROFILE
PART - III
3
15 - 35
INTRODUCTION OF BANK
PART - IV
4 36 - 39
RESEARCH METHDOLOGY
OBJECTIVES OF THE STUDY
PART - V
6 40 - 66
WORKING CAPITAL MANAGEMENT
PART - VI
7 67 - 85
DATA ANALYSIS AND INTERPRETATION
PART – VII
FINDINGS
8 86 - 89
SUGGESTIONS &
CONCLUSIONS.
ANNEXURE
9 BIBILOGROPHY. 90 - 91
PART - I
EXECUTIVE SUMMARY
INDUSTRY PROFILE.
BANK PROFILE.
NEED FOR THE STUDY.
OBJECTIVES OF THE STUDY.
SCOPE OF THE STUDY.
LIMITATIONS OF THE STUDY.
METHODOLOGY.
FINDINGS.
SUGGESTIONS.
CONCLUSION.
EXECUTIVE SUMMARY
As a part of curriculum, every student studying MBA has to undertake a project on a particular
subject assigned to him/her. Accordingly I have been assigned the project work on Importance of
Working Capital Management in ICICI BANK.
Decisions relating to working capital (Current assets-Current liabilities) and short term financing
are known as working capital management. It involves the relationship between a firm’s short-
term assets and its short term liabilities.
The goal of working capital management is to ensure that the firm is able to continue its
operation and that it has sufficient cash flow to satisfy both maturing short term debt and
upcoming operational expenses.
Ratio Analysis has been carried out using Financial Information for 2017 - 2018 Ratios like
Working capital Turnover Ratio, Quick Ratio, Current Ratio,
Inventory Turnover Ratio, Debtor Turnover Ratio, Creditors turnover ratio have also been
analyzed. A Statement of Changes in Working Capital has also been analyzed.
BANK PROFILE
Icici bank, formerly Industrial Credit and Investment Corporation of India, established in 1943 in
Mumbai, is a major government-owned commercial bank of India. During FY 2013-14, its total
business was ₹ 4.55 lakh crore. Based on 2014 data, it is ranked 1860 on Forbes Global 2000
List. Icici bank was ranked 294th among India's most trusted brands according to the Brand Trust
Report 2014, a study conducted by Trust Research Advisory. It was a rise of 796 ranks
considering it was listed at the 1090th position among India's most trusted brands in the Brand
trust Report 2013. As of 30 March 2017 the bank had 4,000 plus service units 49 zonal offices
spread all over India. It also has two overseas branches in Singapore and Hong Kong. Icici bank's
headquarters is on Mumbai.
The study has been conducted for gaining practical knowledge about Working Capital
Management& activities ICICI BANK
The study is undertaken as a part of the MBA curriculum for the fulfillment of the
requirement of MBA degree.
To study the liquidity position through various working capital related ratios.
The scope of the study is identified after and during the study is conducted. The main
scope of the study was to put into practical the theoretical aspect of the study into real life
work experience. The study of working capital is based on tools like Ratio Analysis,
Statement of changes in working capital. Further the study is based on 2017 - 2018 Annual
The findings of the study are based on the information retrieved by the selected unit.
METHDOLOGY
In preparing of this project the information collected from the following sources.
Primary data:
The Primary data has been collected from Personal Interaction with Director, Branch Manager and
other staff members.
Secondary data:
The major source of data for this project was collected through annual reports, profit and loss
account & some more information collected from internet and text sources.
SAMPLING DESIGN
FINDINGS:
Working capital of the ICICI BANK was increasing and showing positive working capital
per year.
The ICICI BANK has higher current and quick ratios are The performance of banking
sectors, as a whole and PSBs in particular continued to be subdued in the current financial year.
SUGGESTIONS
Working capital of the Bank has increasing every year. Profit also increasing every year this
is good sign for the Bank. It has to maintain it further, to run the business long term.
The Current and quick ratios are almost up to the standard requirement, So the Working capital
management of ICICI BANK is satisfactory and it has to maintain it further.
CONCLUSION:
The study on working capital management conducted in ICICI BANK to analyze the
financial position of the Bank. The Bank’s financial position is analyzed by using the tool of
annual reports from 2016-2017 & 2017-2018.
The financial status of ICICI BANK is good. In the last year the inventory turnover has
increased, this is good sign for the Bank.
BACKGROUND OF STUDY
managers. Working capital management refers to the management of current or short-term assets
and short-term liabilities. Components of short-term assets include inventories, loans and
advances, debtors, investments and cash and bank balances. Short-term liabilities include
creditors, trade advances, borrowings and provisions. The major emphasis is, however, on short-
term assets, since short-term liabilities arise in the context of short-term assets. It is important
There are numerous aspects of working capital management that makes it an important topic for
the study.
The management of assets in any organization is an essential part of overall management. The
enterprise, at the time of formation attaches great importance to fixed assets management, as a
part of investment decision- making. However, in the overall day-to-day financial management,
after the initial investment, the management gives more importance to managing
working capital. If we look at any financial statement it will be evident that the investment in
fixed assets remains more or less static but the working capital is constantly changing. A healthy
working capital position is the sine- qua-non of a successful business. This is reflected in
adequate inventories, lowest level of debtors, minimum utilization of bank facilities for working
capital, etc. thus Importance of Working Capital Management in ICICI BANK occupies an
important place in financial management.
INDUSTRIAL PROFILE
HISTORY
Icici bank, formerly Industrial Credit and Investment Corporation of India, established in 1943 in
Mumbai, is a major government-owned commercial bank of India. During FY 2013-14, its total
business was ₹ 4.55 lakh crore. Based on 2014 data, it is ranked 1860 on Forbes Global 2000
List. Icici bank was ranked 294th among India's most trusted brands according to the Brand Trust
Report 2014, a study conducted by Trust Research Advisory. It was a rise of 796 ranks
considering it was listed at the 1090th position among India's most trusted brands in the Brand
trust Report 2013. As of 30 March 2017 the bank had 4,000 plus service units 49 zonal offices
spread all over India. It also has two overseas branches in Singapore and Hong Kong. Icici bank's
headquarters is on Mumbai.
Ghanshyam Das Birla, an eminent Indian industrialist, during the Quit India movement of 1942,
conceived the idea of organising a commercial bank with Indian capital and management, and
the Industrial Credit and Investment Corporation of India Limited was incorporated to give shape
to that idea. The bank was started with Mumbai as its head office with an issued capital of ₹2
crores and a paid-up capital of ₹1 crore. Birla was its chairman and the Board of Directors
included eminent personalities of India drawn from many fields. The bank opened 14 branches
After World War II, Industrial Credit and Investment Corporation of India opened several
overseas branches. The first, in 1947, was in Rangoon. Branches in Singapore (1951), Hong
Kong (March 1952), London (1953), and Malaysia followed. In 1963 the Burmese Government
nationalized Industrial Credit and Investment Corporation of India's three branches there, which
On 15 September 1967, Jalpaiguri Banking and Trading Corporation (JBTC) which had been
established in Jalpaiguri in 1887 (or 1889; accounts differ), made a voluntary transfer of its
assets and liabilities to Industrial Credit and Investment Corporation of India. JTBC had only one
19 July 1969. The nationalised bank continued the operations of the overseas branches in
London, Singapore, and Hong Kong. However, Malaysian law forbade foreign government
ownership of banks in Malaysia. Therefore, United Commercial, Indian Overseas Bank, and
Indian Bank contributed their operations in Malaysia to a new joint-venture bank incorporated in
Malaysia, United Asian Bank, with each of the three parent banks owning a third of the shares.
At the time, Indian Bank had three branches, and Indian Overseas Bank and Industrial Credit and
An act of parliament changed the bank's name to Icici bank in 1985, as a bank in Bangladesh
existed with the name "Industrial Credit and Investment Corporation of India", which caused
In 1991, Bank of Commerce acquired United Asian Bank; in time CIMB came to own Bank of
Commerce.
In 1998, UCO closed its London branch. Bank of Baroda acquired the assets and liabilities, but
INTRODUCTION OF BANK
BANK PROFILE.
VISION AND MISSION.
BOARD OF DIRECORS.
OBJECTIVES
PRODUCT PROFILE
SWOT ANALYSIS
ORGANIZATION STRUCTURE.
INTRODUCTION OF THE BANK
Icici bank, formerly Industrial Credit and Investment Corporation of India, established in 1943 in
Mumbai, is a major government-owned commercial bank of India. During FY 2013-14, its total
business was ₹ 4.55 lakh crore. Based on 2014 data, it is ranked 1860 on Forbes Global 2000
List. Icici bank was ranked 294th among India's most trusted brands according to the Brand Trust
Report 2014, a study conducted by Trust Research Advisory. It was a rise of 796 ranks
considering it was listed at the 1090th position among India's most trusted brands in the Brand
trust Report 2013. As of 30 March 2017 the bank had 4,000 plus service units 49 zonal offices
spread all over India. It also has two overseas branches in Singapore and Hong Kong. Icici bank's
declined by `3299 crore while total expenses of the bank also declined by
`1707 crore in FY 17-18. During the year Bank made provision of `5771
declined by `2306 crore. Cost income ratio of the Bank stood at 68.57% in
To emerge as the most trusted, admired and sought-after world class financial institution
and to be the most preferred destination for every customer and investor and a place of pride for
its employees.
skills of staff and their effective participation making use of state-of-the-art technology.
Global banking has changed rapidly and Icici bank has worked hard to adapt to these
changes. The Bank looks forward to the future with excitement and a commitment to bring
Icici bank, with years of dedicated service to the Nation through active financial
participation in all segments of the economy - Agriculture, Industry, Trade & Commerce,
units which includes specialised and computerised branches in India and overseas, Icici bank has
marched into the 21st Century matched with dynamism and growth.
Overview
We are in the Service of Community since 1943. We have more than 3000 Service Units
spread all over India. We also operate in two Major International Financial Centres, namely
Hong Kong and Singapore. We have our Correspondents/Agency arrangements all over the
world. We undertake Foreign Exchange Business in more than 50 Centers in India. We have
Our Strengths
Capital Base High Proportion of Long Term Liabilities A Well Diversified Asset Portfolio A
Large and Diversified Client Base All Branches under Core Banking Solution(CBS) Branch
Headquartered in Mumbai, the Bank has 42 Zonal Offices spread all over India. Branches
located in a geographical area report to the Zonal Office having jurisdiction over that area. These
Zonal Offices are headed by Senior Executives ranging upto the rank of Deputy General
Manager, depending on size of business and importance of location. The Zonal Offices report to
In all our promotional activities, we will be fair and reasonable in highlighting the salient
features of the schemes marketed by us. Misleading or unfair highlighting of any aspect of any
scheme/service marketed by the Bank leading to unfair practice shall not be resorted to by the
Bank.
In commemorating the 50th Year of Independence of India, the Bank released a booklet
extended the business hours for public transaction at the branches on all week-days.
The international banking services in India is provided for the benefit of Indian
well as Foreign Banks etc. by our Authorised Forex Branches and Integrated Treasury Branch
Our other branches in India also provide international banking facilities through the
All the facilities are subject to the prevalent rules & guidelines of the Bank and RBI.
Finance/Services to Exporters
Finance/Services to Importers
Remittances
RESEARCH METHDOLOGY.
The scope of the study is identified after and during the study is conducted. The main scope of
the study was to put into practical the theoretical aspect of the study into real life work
experience. The study of working capital is based on tools like Ratio Analysis, Statement of
changes in working capital. Further the study is based Annual Reports of ICICI BANK.
To study the liquidity position through various working capital related ratios.
RESEARCH METHDOLOGY
INTRODUCTION:
understood as a science of studying now research is done systematically. In that various steps,
those are generally adopted by a researcher in studying his problem along with the logic behind
them.
“The procedures by which researchers go about their work of describing, explaining and predicting
TYPE OF RESEARCH:
This project “Study on Working Capital Management “is considered as an analytical research.
Analytical Research is defined as the research in which, researcher has to use facts or
information already available, and analyze these to make a critical evaluation of the facts,
There are mainly two through which the data required for the research is collected.
PRIMARY DATA:
The primary data is that data which is collected fresh or first hand, and for first time which is
original in nature.
In this study the Primary data has been collected from Personal Interaction with Finance
The secondary data are those which have already collected and stored. Secondary data easily get
those secondary data from records, annual reports of the Bank etc. It will save the time, money
The major source of data for this project was collected through annual reports, profit and loss
account & some more information collected from internet and text sources.
SAMPLING DESIGN
The data were analyzed using the following financial tools. They are
Ratio analysis.
Limited interaction with the concerned heads due to their busy schedule.
The findings of the study are based on the information retrieved by the selected unit.
PART - V
INTRODUCTION.
MEANIG OF CAPITAL.
MEANING OF WORKING CAPITAL.
NEED OF WORKING CAPITAL.
CLASSIFICATION OF WORKING CAPITAL.
ESTIMATION OF REQIUREMENTS
OPERATING CYCLE OF WORKING CAPITAL.
FINANCING OF WORKING CAPITAL.
DETERMINANTS OF REQUIREMENTS.
COMPONENTS OF WORKING CAPITAL
Introduction:
Capital is the keynote of economic development. In this modern age, the level of
Meaning of Capital:
In the ordinary sense of the word Capital means initial investment invested by businessman or
owner at the time of commencing the business.Capital (economics), a factor of production that is
not wanted for itself but for its ability to help in producing other goods.
Definition:
Capital is a factor of production with a specific, changeable value attached to it that could,
potentially, provide its owner with more wealth. It is an abstract economic concept, and, as such,
has many different definitions and classifications, but the unifying feature of capital is that it has
a certain value, so it in itself is a type of wealth, and it has the potential of generating more
wealth.
Features of Capital:
2. Capital is a perishable.
4. Capital is a mobile.
5. Capital is a human sacrifice.
6. Capital is a scarce.
Working capital is the life blood and nerve centre of a business. Just as circulation of blood is
essential in the human body for maintaining life, working capital is very essential to maintain
the smooth running of a business. No business can run successfully without an adequate
amount of working capital.
There is operative aspects of working capital i.e. current assets which is known as funds also
employed to the business process from the gross working capital Current asset comprises cash
receivables, inventories, marketable securities held as short term investment and other items
nearer to cash or equivalent to cash. Working capital comes into business operation when actual
operation takes place generally the requirement of quantum of working capital is determined by
the level of production which depends upon the management attitude towards risk and the factors
which influence the amount of cash, inventories, receivables and other current assets required to
support given volume of production.
Working capital management as usually concerned with administration of the current assets as
well as current liabilities. The area includes the requirement of funds from various resources and
to utilize them in all result oriented manner. It can be stated without exaggeration that effective
working capital management is the short requirement of long term success.
The importance of working capital management is indisputable; Business liability relies on its
ability to effective management of receivables, inventory, and payables. By minimizing the
amount of funds tied up in current assets. Firms are able to reduce financing costs or increase the
funds available for expansion. Many managerial efforts are put into bringing non- optimal level
of current assets and liabilities back towards their optimal levels.
working) of an enterprise. It consists broadly of that portion of assets of a business which are
used in or related to its current operations. It refers to funds which are used during an
accounting period to generate a current income of a type which is consistent with major purpose
of a firm existence.
In Accounting:
DEFINITIONS:
Many scholars’ gives many definitions regarding term working capital some of these are
given below.
According to Weston & Brigham
Bonnerille
“Any acquisition of funds which increases the current assets increases working capital for they
Positive working capital means that the Bank is able to pay off its short-term liabilities
companies that have alot of working capital will be more successful since they can expand and
Negative working capital means that a Bank currently is unable to meet its short-term liabilities
with its current assets. . Companies with negative working capital may lack the fundsnecessary
for growth
firm’s goal of adequate liquidity. It is concerned with the administration of current assets and
The need for working capital arises due to the time gap between production and realization of
cash from sales. Working capital is must for every business for purchasing raw-materials, semi
Working Capital Management refers to management of current assets and currentLiabilities. The
major thrust of course is on the management of current assets .This Ii understandable because
current liabilities arise in the context of current assets.Working Capital Management is a
significant fact of financial management. ItsImportance stems from two reasons:-
Investment in current assets represents a substantial portion of total investment.
Investment in current assets and the level of current liabilities have to be geared quickly to
change in sales. To be sure, fixed asset investment and long term financing are responsive to
variation in sales. However, this relationship is not as close and direct as it is in the case of
working capital components.
WORKING CAPITAL
assets. Current assets are those assets which are easily / immediately converted into cash within a
short period of time say, an accounting year.Current assets,includes Cash in hand and cash at
bank, Inventories, Bills receivables, Sundry debtors, short term loans and advances.
ii. Gross working capital provides the correct amount of working capital at the right time.
v. It enables a firm to plan and control funds and to maximize the return on investment.
For these advantages, gross working capital has become a more acceptable concept in financial
management.
The working capital needs increase as the firm grows. As sales grow, the firm needs to invest
more in debtors and inventories. The finance manager should be aware of such needs and finance
them quickly.
The Capital required to meet any special operations such as experiments with new products or
new techniques of production and making interior advertising campaign etc, are also known as
special Working Capital.
1. Solvency of the business: Adequate working capital helps in maintaining the solvency of
3. Easy loans: Adequate working capital leads to high solvency and credit standing can
arrange loans from banks and other on easy and favorable terms.
4. Cash discounts: Adequate working capital also enables a concern to avail cash discounts
6. Regular payment of salaries, wages and other day to day commitments: It leads to
the satisfaction of the employees and raises the morale of its employees, increases their
efficiency, reduces wastage and costs and enhances production and profits.
capital then it can exploit the favorable market conditions such as purchasing its
requirements in bulk when the prices are lower and holdings its inventories for higher
prices.
8. Ability to Face Crises: A concern can face the situation during the depression.
9. Quick and regular return on investments: Sufficient working capital enables a concern
to pay quick and regular of dividends to its investors and gains confidence of the
10. High morale: Adequate working capital brings an environment of securities, confidence,
When working capital is inadequate, a Bank faces many problems. It stagnates, the
growth and it becomes difficult for the firm to undertake profitable projects for non-availability
of working capital funds. Difficulty in implementing operating plans and achieving the firm’s
profit targets. Operating inefficiencies creep in when it becomes difficult even to meet day- to-
day commitments. Fixed assets are not utilized efficiently thus the firm’s profitability would
deteriorate. Paucity of working capital funds renders the firm unable to avail attractive credit
opportunities. The firm loses its reputation when it is not in a position to honor it short-term
obligations thereby leading to tight credit terms.
Too much working capital is as dangerous as too little of it. Excessive working capital raises
problems.
1. It results in unnecessary accumulation of inventories. Thus chances of inventory
liberalize the dividend policy, make it difficult for the concern to cope in the future when
Managing the working capital is a matter of balance. The firms must have sufficient
funds on hand to meet its immediate needs. UCOLimited is manufacturing oriented organization.
The following aspects have to be taken into consideration while estimating the working capital
requirements.
They are:
2. The length of time for which raw material are to remain in stores before they are
4. The length of sales cycle during which finished goods to be kept waiting for sales.
The working capital cycle reserves to the length of time between the firm paying cash for
materials etc., this working capital also known as operating cycle. Working capital cycle or
operating cycle indicates the length or time between companies paying for materials entering
into stock and receiving the cash from sales of finished goods. The operating cycle (Working
Capital) consists of the following events. Which continues throughout the life of business?
CASH
DEBTORS RAW
MATERIALS
1. SHARES:
The ICICI BANK has issued the equity shares for raising the funds. The Equity shares do not
have any fixed commitment charges and the dividend on these shares is to be paid subject to the
availability of sufficient funds. These funds have been injected from the Bank’s own personal
2. TRADE CREDIT:
The trade credit referto the credit extended by the suppliers of goods in the normal course
of business. The firm has a good relationship with the trade creditors. So that suppliers send the
goods to the firm for the payment to be received in future as per the agreement or sales invoice.
In this way, the firm generates the short-term finances from the trade creditors. It is an easy and
convenient method to finance and it is informal and spontaneous source of finance for the firm.
3. BANK CREDIT:
Commercial banks play an important role in financing the trade & industry Bank
provides short-term, medium term &long term finance to an industrialist or a business man.
1. Loans: The ICICI BANK, has taken loan from the commercial bank for working capital
finance, the bank specifies a determined borrowings/credit limit. The borrower can
draw/borrow up to the stipulated credit/overdraft limit. Within the specified limit/ line of
credit, any number of drawals/drawings are possible to the extent of his requirement
periodically. This form of financing of working capital is highly attractive to the borrowers
because, firstly, it is flexible in that although borrowed funds are repayable on demand, banks
usually do not recall cash advances/roll them over and, secondly, the borrower has the
4. CUSTOMER ADVANCES:
ICICI BANK follows the practice of collecting advance money from the customers as soon as
orders are placed and before the actual delivery of the goods. Such an advance received from the
can utilize the advance money so collected for meeting these urgent financial obligations.
In order to determine the amount of working capital needed by the firm a number of factors have
1. Nature of Business:
The Nature of the business effects the working capital requirements to a great
extent. For instance public utilities like railways, electric companies, etc. need very little
working capital because they need not hold large inventories and their operations are
mostly on cash basis, but in case of manufacturing firms and trading firms, the requirement
Pull Mac Crane is a production firm, there for working capital required is more in period of
2. Production Policies:
The production policies also determine the Working capital requirement. Through the production
3. Credit Policy:
The credit policy relating to sales and affects the working capital.
The credit policy influences the requirement of working capital in two ways:
The credit terms granted to customers have a bearing on the Magnitude of Working capital by
determining the level of book debts. The credit sales, results is higher book debts (re available)
On the other hand, if liberal credit terms are available from the suppliers of goods [Trade
creditors], the need for working capital is less. The working capital requirements of business are,
thus, affected by the terms of purchase and sale, and the role given to credit by a Bank in its
In ICICI BANKBank raw materials are purchased with a credit or cash and finished goods are
Changes in Technology:
Technology used in manufacturing process is mainly determined need of working capital.
Modernize technology needs low working capital, where as old and traditional technology needs
The size of the business unit is also important factor in influencing the working capital
needs of a firm. Large Scale Industries requires huge amount of working capital compared to
The growth in volume and growth in working capital go hand in hand, however, the
change may not be proportionate and the increased need for working capital is felt right from the
7. Dividend Policy:
payment. Payment of dividend utilizes cash while retaining profits acts as a source as working
The ICICI BANKfollows liberal dividend policy will require more working capital than Bank
8. Supply Conditions:
If supply of raw material and spares is timely and adequate, the firm can get by with a
comparatively low inventory level. If supply is scarce and unpredictable or available during
particular seasons, the firm will have to obtain raw material when it is available. It is essential to
keep larger stocks increasing working capital requirements.
Market Conditions:
The level of competition existing in the market also influences working capital
requirement. When competition is high, the Bank should have enough inventories of finished
goods to meet a certain level of demand. Otherwise, customers are highly likely to switch over to
competitor’s products. It thus has greater working capital needs. When competition is low, but
demand for the product is high, the firm can afford to have a smaller inventory and would
consequently require lesser working capital. But this factor has not applied in these technological
Business Cycle:
The working capital requirements are also determined by the nature of the business cycle.
Business fluctuations lead to cyclical and seasonal changes which, in turn, cause a shift in the
working capital position, particularly for temporary working capital the variations in the business
Profit level also affects the working capital requirements as a concern higher profit
margin results in higher generation of internal funds and more contributing to working capital.
Period
( in units ) depreciation)
(months/days)
4. Debtors:
The working capital tied up in debtor should be estimated in relation to total cost price
(excluding depreciation) symbolically,
( In units ) depreciation
(months/days)
The Working Capital needs of business firms are lower to the extent that such needs are
met through the Current Liabilities(other than Bank Credit) arising in the ordinary course of
business. The Important Current Liabilities in this context are Trade-Creditors, Wages and
Overheads:-
1. Trade Creditors:
The Funding of Working Capital from Trade Creditors can be computed with the help of
the following formula:-
Budgeted Yearly Raw Material Credit
Period
2. Direct Wages:
The Funding of Working Capital from Direct Wages can be computed with the help of the
following formula:-
Time-lag in
(months/days)
case of monthly wage payment. The first days monthly wages are paid on the 30th of the month,
extending credit for 29 days, the second day’s wages are, again, paid on the 30th day, extending
credit for 28 days, and so on. Average credit period approximates to half-a-month.
Time-lag in
overheads
(months/days)
In the case of Selling Overheads, the relevant item would be sales volume instead of Production
Volume.
SL.
PARTICULARS AMOUNT
NO
xxx
2) Inventories
Work-in-progressxxx
3) Debtors
Current Assets
2
1) Creditors
xxx XXX
2) Wages XXX
xxx
3) Overheads
XX
xxx
CASH MANAGEMENT
RECEIVABLES MANAGEMENT
INVENTORY MANAGEMENT
CASH MANAGEMENT:
Cash is the important current asset for the operation of the business. Cash is theBasic
input needed to keep the business running in the continuous basis, it is also the ultimate output
expected to be realized by selling or product manufactured by the firm.
The firm should keep sufficient cash neither more nor less. Cash shortage will disrupt the
firm’s manufacturing operations while excessive cash will simply remain ideal without
contributing anything towards the firm’s profitability. Thus a major function of the financial
manager is to maintain a sound cash position. Cash is the money, which a firm can disburse
immediately without any restriction. The term cash includes coins, currency and cheques held by
the firm and balances in its bank account.
The need for holding Cash arises from a variety of reasons which are,
1. Transaction Motive:
A Bank is always entering into transactions with other entities. While some of
these transactions may not result in an immediate inflow/outflow of cash (E.g. Credit
purchases and Sales), other transactions cause immediate inflows and outflows. So firms keep
a certain amount of
cash so as to deal with routine transactions where immediate cash payment is required.
2. Precautionary Motive:
Contingencies have a habit of cropping up when least expected. A sudden fire may
break out, accidents may happen, employees may go on a strike, creditors may present bills
earlier than expected or the debtors may make payments earlier than warranted. The Bank has
to be prepared to meet these contingencies to minimize the losses. For this purpose companies
generally maintain some amount in the form of Cash.
3. Speculative Motive:
Firms also maintain cash balances in order to take advantage of opportunities that
do not take place in the course of routine business activities. For example, there may be a sudden
decrease in the price of Raw Materials which is not expected to last long or the firm may want to
invest in securities of other companies when the price is just right. These transactions are purely
of speculative nature for which the firms need cash.
Primary object of the cash management is to maintain a proper balance between liquidity and
profitability. In order to protect the solvency of the firm and also to maximize the profitability,
Following are some of the objectives of cash management.
CASH BUDGETING
Cash budgeting is an important tool for controlling the cash. It is prepared for future
period to know the estimated amount of cash that may be required. Cash budget is a
statement of estimated cash inflows and outflows relating to a future period. It gives
information about the amount of cash expected to be received and the amount of cash
expected to be paid out by a firm for a given period.
Cash budgeting indicates probably cash receipts and cash payments for an under
consideration. It is a statement of budgeted cash receipts and cash payment resulting in
either positive or negative cash or for a week or for a year and so on.
RECEIVABLES MANAGEMENT:
Receivables or debtors are the one of the most important parts of the current
Assets which is created if the Bank sells the finished goods to the customer but not receive the
cash for the same immediately. Trade credit arises when a Bank sales its products or services on
credit and does not receive cash immediately. It is an essential marketing tool, acting as a bridge
for the moment of goods through production and distribution stages to customers.
The receivables include three characteristics
2) It is based on economic value. To the buyer, the economic value in goods or services passes
immediately at the time of sale, while seller expects an equivalent value to be received later on.
3) It implies futurity. The cash payment for goods or serves received by the buyer will be made
by him in a future period.
A Bank gives trade credit to protect its sales from the competitors and to attract the potential
customers to buy its products at favorable terms. Trade credit creates receivables or book debts
that the Bank is accepted to collect in the near future. The customers from who receivables have
to be collected are called as “Trade Debtors” receivables constitute a substantial position of
current assets.
Granting credit and crediting debtors, amounts to the blocking of the companies funds. The
interval between the date of sale and the date of payment has to be financed out of working
capital as substantial amounts are tied up in trade debtors. It needs careful analysis and proper
management.
ICICI BANK,areselling the goods on cash basis and also on credit basis
INVENTORY MANAGEMENT:
Inventories are goods held for eventual sale by a firm. Inventories are thus one of the
major elements, which help the firm in obtaining the desired level of sales. Inventories
includes raw materials, semi finished goods, finished products.
In Bank there should be an optimum level of investment for any asset, whether it is plant, cash or
inventories. Again inadequate disrupts production and causes losses in sales. Efficient
management of inventory should ultimately result in wealth maximization of owner’s wealth. It
implies that while the management should try to pursue financial objective of turning inventory
as quickly as possible, it should at the same time ensure sufficient inventories to satisfy
production and sales demand.
The operational mean that means that the materials and spares should be available in sufficient
quantity so that work is not disrupted for want of inventory. The financial objective means that
investments in inventories should not remain ideal and minimum working capital should be
locked in it.
Holding of large and adequate inventories is very beneficial to every firm. The
benefits or advantages of holding inventories area as follows
Holding of inventory exposes the firm to a number of risks and costs. Risks of
holding inventories can be put as follows.
1. Material cost
2. Order cost
3. Storage cost
4. Insurance
5. Obsolescence
6. Spoilage
In the ICICI BANK, each of the above mentioned costs have to be controlled through efficient
inventory management technique. That is:
This refers to the optimal ordering quantity that will incur the minimum total cost (order cost and
carrying cost) for an item of inventory. With the increase in the order size, the ordering cost
decreases but the carrying cost increases and the optimal order, quantity is determined where
these two costs are equal. The Bank is always tried to keep an eye on the level of safety stock
and the lead-time associated with the orders made.
E.O.Q = √ 2AO
Here, A= Annual consumption. O= Ordering cost per order. C= Carrying cost per unit.
PART - VI
1. GLOBAL ECONOMY
Global growth is expected to remain at 3.9% in both 2018 and 2019. Advanced
economies will grow faster this year and in next year also. Euro- areas economies
firm further, with continued strong growth in emerging Asia and Europe. US
growth will slow below potential as the expansionary impact of recent fiscal
policy changes goes into reverse. In the US, financial conditions could tighten
China's economy began 2018 on a firm note with buoyant retail sales indicating
robust consumption and increasing industrial production. Global trade, which has
been picking up since late 2016 early 2017 led by strengthening global demand,
Federal Reserve Bank of USA could hike the policy rates two times in 2018.
with many Central Banks in key Emerging Market Economies (EMEs) reducing
policy rates.
2. DOMESTIC ECONOMY
India grew at more than seven percent during last three years , however in the year
2017-18 as per the Second Advance Estimate of National income released by CSO
on 28th February 2018, estimated the growth of GDP at constant Market prices for
the year 2017-18 to be 6.6% and it is projected to grow 7.4% in 2018-19. The WPI
and CPI inflation stood at 4.28%. The Index of Industrial Production grew by 4.3%
during 2017-18. The production of food grains during 2017-18 is estimated at 277.5
million tonnes. During 2017-18, the value of merchandise exports and imports
US dollar, Pound Sterling, Euro and Japanese Yen by 1.0%, 0.8%, 0.9% and
2.8% respectively in
March 2018.
The Growth of money supply on a Y-O-Y basis as of 30th March 2018 stood at
9.6% and growth of currency with Public was 39.2% as of 30th March 2018. The
growth rate of time deposits with Banks was 6.2% and demand deposits grew by
March 2018 was 6.7%. In terms of Bank Credit, growth was 10.3% as of 30th
March 2018. As per revised estimate for 2017-18, the fiscal deficit of Central Govt.
2018-19.
movements. Money markets remained laden with the overhang of liquidity that
2018. Interest rates on Treasury bills and discount rates on commercial papers are
hardening as markets sense that liquidity conditions are balancing out. Bond yields
have increased sharply since August 2017 reflecting a variety of factors, including
crude price and rise in global interest rates contributed to the hardening of yields.
Thereafter, yields declined sharply on favorable inflation print for February 2018.
the secondary govt. securities (G-sec) market hardened almost monotonically, driven
31.3.2017.
DOMESTIC
compared to `1,12,917crore during the above period. Total deposits of the bank
declined
due to the shedding of bulk deposits and advances declined because of
Saving deposits have grown by 6.39% from `51,456 crore to `54,746 crore
is due to decline in Iran deposits of the Bank. The share of CASA deposits to
During the FY 2017-18, Bank posted a Net loss of `4436 crore compared
to `1851 crore for the previous year FY 2016-17. Net loss of the bank
of Bank stood at `1334 crore. Total income declined by `3299 crore while
During the year Bank made provision of `5771 crore as compared to `4777
income of the Bank declined by `2306 crore. Cost income ratio of the Bank
SOCIAL BANKING
Agriculture Advances:
9.87% of ANBC.
development of villages
Pradesh, Odisha, Kerala, Uttar Pradesh & West Bengal for its all-round
In these villages, Bank has conducted financial literacy camps to educate the
Bank has given General Credit Cards (GCC) to small traders, Artisan Credit
SHGs, loan for doing animal husbandry activities, loan to women & SC/ST
beneficiaries. Many small traders have started their own business with the
has given Ceiling Fans, Water purifiers to different schools, Steel Almirahs,
Books for school library, School uniform for school going children, installation
of hand pumps for drinking water in the villages, installation of Solar street
P7 While there is no specific policy outlined for this principle, the Bank, through trade bodies and
associations, puts forth a number of suggestions with respect to the economy in general and
the banking sector in particular. The Bank, directly, and along with ICICI Foundation has been
working on several initiatives for promotion of inclusive growth.
P8 Sr No 3 - The Bank has a three year plan for financial inclusion which outlines its policy towards
extending banking services to the disadvantaged and vulnerable stakeholders in villages and other
rural areas. The plan is framed based on the guidelines issued by Reserve Bank of India and is
approved by the Board of the Bank and reviewed by it on a quarterly basis. ICICI Foundation
focuses on the areas of elementary education, sustainable livelihoods, primary healthcare and
financial inclusion. Sr No 6 - The details of financial inclusion efforts of ICICI Group are
available on http://www.icicigroupcompanies.com/financial_inclusion_efforts.html. The details of
agri and rural banking products and facilities are available on
http://www.icicibank.com/rural/index.html. The initiatives of ICICI Foundation can be viewed on
the link www.icicifoundation.org. The Bank has a Corporate Social Responsibility Policy which
can be viewed on the weblink http://www.icicibank.com/managed-assets/docs/about-us/ICICI-
Bank-CSR-Policy.pdf.
P9 Sr No 3 - The Bank has a Customer Grievance Redressal Policy and a Customer Compensation
Policy which conform to the guidelines issued by Reserve Bank of India. Sr No 6 - The two
policies can be viewed online on http://www.icicibank.com/notice-board.html.
PART - VII
FINDINGS.
SUGGESTIONS &
CONCLUSIONS.
FINDINGS.
Working capital of the ICICI BANK was increasing and showing positive working capital
per year.
SUGGESTIONS
Working capital of the Bank has increasing every year. Profit also increasing every year this
is good sign for the Bank. It has to maintain it further, to run the business long term.
The Current and quick ratios are almost up to the standard requirement.
So the Working capital management ofICICI BANKis satisfactory and it has to maintain it
further.
TheBank has sufficient working capital and has better liquidity position.
By efficient utilizing this short-term capital, then it should increase the turnover.
The Bank should take precautionary measures for investing and collecting funds from
The Bank is utilizing working capital effectively this is good for the Bank. It has to maintain
it further.
CONCLUSIONS
The study on working capital management conducted in ICICI BANK to analyze the
financial position of the Bank. The Bank’s financial position is analyzed by using the tool of
Examination of working capital administration is a top to bottom investigation. It covers the whole
monetary administration of the organization.
ICICI BANK which offer inclination to the regular keeps an eye on by giving better client
administrations.
Any adjustment in the working capital will affect a business' money streams. A positive change in
working capital shows that the business has paid out money.
Consequently, an expansion in working capital will negatively affect the business' money holding.
Be that as it may, a negative change in working capital shows bring down reserve to satisfy here and
now liabilities (current liabilities), which may had terrible aberrant impact to the fate of the
organization.
For the best administration to the working capital strict eye watch ought to be their now-a-days.
WCM is demon part of budgetary administration in the bank. The assessment of WCM in ICICI
BANK has uncovered that the present proportion is in expanding pattern.
The investigation has been directed on WCM which will assist the organization with managing its
working capital proficiently and viably.
By and large the organization has great liquidity position however as observe to current liabilities.
They not having adequate assets to reimbursement of liabilities.
BIBLIOGRAPHY
TEXT BOOKS
www.google.com
www.wikipedia.orgwww.I
CICIBANK.com