Website + Mobility +

Roles (To Be) Total

Lamp AO MDM
Delivery Lead 1 1 2
Developer 2 5 7
Tester 2 2
Support Analyst 3 3 6
Admin 4 4
Total 12 9 21

Website + Mobility
Roles (To Be) Total
Lamp AO
Delivery Lead 0.5 1 1.5
Developer 2 5 7
Tester 2 2
Support Analyst 2.5 3 5.5
Admin 3 3
Total 10 9 19

As-IS
Tower Level BC onshore offshore FTE# %
7 62 0 0%
8 57 0 0%
9 53 2 2 29%
LAMP
10 37 4 4 57%
11 31 1 1 14%
12 25 0 0%
Total 0 7 7 100%

As-IS
Tower Level BC onshore offshore FTE# %
7 62 0 0%
8 57 1 1 2 29%
9 53 2 2 29%
Mobility
10 37 1 1 14%
11 31 1 1 14%
12 25 1 1 14%
Total 1 6 7 100%
Year 1 Website LAMP AO Mobility
Staffing Onshore Offshore Onshore Offshore Onshore Offshore
MD
Level 6 0.1
Level 7
Level 8 1 1 1 1
Level 9 1 2
Level 10 2 3 1
Level 11 1 2 1
Level 12 1 1
Total 1.1 4 0 7 1 6

Year 2 Website LAMP AO Mobility

Staffing Onshore Offshore Onshore Offshore Onshore Offshore
MD
Level 6 0.1
Level 7
Level 8 1 0.5 1 1
Level 9 1 2
Level 10 2 2 1
Level 11 0.5 2 1
Level 12 1 1
Total 1.1 3 0 6 1 6
 To-Be (Y1)
Tower Level BC onshore offshore FTE# %
7 62 0 0%
8 57 0 0%
9 53 1 1 14%
LAMP
10 37 3 3 43%
11 31 2 2 29%
12 25 1 1 14%
Total 7 7 100%

To-Be (Y1)
Tower Level BC onshore offshore FTE# %
7 62 0 0%
8 57 1 1 2 29%
9 53 2 2 29%
Mobility
10 37 1 1 14%
11 31 1 1 14%
12 25 1 1 14%
Total 1 6 7 100%
 MDM (18x5) Total
Onshore Offshore Onshore Offshore
0 0
0.02 0.12 0
0 0
2 2
0.25 0 3.25
1 0 7
1 0 5
0 2
0.02 2.25 2.12 19.25 1860 20% 1972 164.3333
2000 80%

MDM (18X5) Total

Onshore Offshore Onshore Offshore
0 0
0.02 0.12 0
0 0
2 1.5
0.24 0 3.24
0.95 0 5.95
0.95 0 4.45
0 2
0.02 2.14 2.12 17.14
 To-Be (Y2)
Tower Level BC onshore offshore FTE# %
7 62 0 0%
8 57 0 0%
9 53 1 1 17%
LAMP
10 37 2 2 33%
11 31 2 2 33%
12 25 1 1 17%
Total 6 6 100%

To-Be (Y2)
Tower Level BC onshore offshore FTE# %
7 62 0 0%
8 57 1 1 2 29%
9 53 2 2 29%
Mobility
10 37 1 1 14%
11 31 1 1 14%
12 25 1 1 14%
Total 1 6 7 100%
 Assumed Ticket Volume (monthly) Website Development Lamp AO
Total incidents 40 60
Total Service Requests 30 50
Minor Enhancement hours (Disc) 165 165
Testing hours (Disc) 0 330

Assumed Ticket Volume (monthly) Website Mobility

Total incidents 100 51
Total Service Requests 80 66
Minor Enhancement hours (Disc) 330 1120
Testing hours (Disc) 330 0

Scope Volume assumed for estimation Monthly effort

Inc 44
SR 66 160
Capacity (For upgrades, Testing support) 100 hrs/month 100
Total monthly effort 260
FTE 1.6
Additional FTE for 18 X 5 0.25
Support FTE for 18 X 5 2

8X5 Sum of Y1 Sum of Y2

9-Consultant 0.25 0.24
10-Analyst 1 0.95
11-Analyst 0.75 0.71
Total 2 1.9

Sum of Y2 (Nov '19 to

18 X 5 Sum of Y1 (Nov '18 to Oct '19)
Feb '21)
9-Consultant 0.25 0.24
10-Analyst 1 0.95
11-Analyst 1 0.95
Total 2.25 2.14

Assumed Ticket Volume (monthly) Website Development Lamp AO

Total incidents 40 60
Total Service Requests 30 50
Minor Enhancement hours (Disc) 165 165
Testing hours (Disc) 0 330
Estimated Support FTE 5 7
 Assumed Ticket Volume (monthly) Website Mobility
Total incidents 100 51
Total Service Requests 80 66
Minor Enhancement hours (Disc) 330 1120
Testing hours (Disc) 330 0
Estimated Support FTE 12 9
Mobility MDM Total
7 44 151
66 146
1020 100 1450
330

Total
151
146
1450
330

MDM
Mobility Total
(16X5)
7 44 151
66 146
1020 100 1450
330
7 2 21
Total
151
146
1450
330
21
 Website + Mobility +
Roles (To Be) Total
Lamp AO MDM

Delivery Lead 1 1 2
Developer 2 5 7
Tester 2 2

Support Analyst 3 3 6
Admin 4 4
Total 12 9 21

Website + Mobility
Roles (To Be) Total
Lamp AO

Delivery Lead 0.5 1 1.5

Developer 2 5 7
Tester 2 2

Support Analyst 2.5 3 5.5

Admin 3 3
Total 10 9 19

As-IS
Tower Level BC onshore offshore FTE# %
7 62 0 0%
8 57 0 0%
9 53 2 2 29%
LAMP
10 37 4 4 57%
11 31 1 1 14%
12 25 0 0%
Total 0 7 7 100%

As-IS
Tower Level BC onshore offshore FTE# %
7 62 0 0%
8 57 1 1 2 29%
9 53 2 2 29%
Mobility
10 37 1 1 14%
11 31 1 1 14%
12 25 1 1 14%
Total 1 6 7 100%
Year 1 Website LAMP AO Mobility
Staffing Onshore Offshore Onshore Offshore Onshore Offshore
MD 0.02
Level 6 0.2 0.1
Level 7
Level 8 1 1 1 1
Level 9 1 2
Level 10 2 3 1
Level 11 1 2 1
Level 12 1 1
Total 1.2 4.12 0 7 1 6

Year 2 Website LAMP AO Mobility

Staffing Onshore Offshore Onshore Offshore Onshore Offshore
MD 0.02
Level 6 0.2 0.1
Level 7
Level 8 1 0.5 1 1
Level 9 1 2
Level 10 2 2 1
Level 11 0.5 2 1
Level 12 1 1
Total 1.2 3.12 0 6 1 6
 To-Be (Y1)
Tower Level BC onshore offshore FTE# %
7 62 0 0%
8 57 0 0%
9 53 1 1 14%
LAMP
10 37 3 3 43%
11 31 2 2 29%
12 25 1 1 14%
Total 7 7 100%

To-Be (Y1)
Tower Level BC onshore offshore FTE# %
7 62 0 0%
8 57 1 1 2 29%
9 53 2 2 29%
Mobility
10 37 1 1 14%
11 31 1 1 14%
12 25 1 1 14%
Total 1 6 7 100%
 MDM (18x5) Total
Onshore Offshore Onshore Offshore
0 0.02
0.02 0.22 0.1
0 0
2 2
0.25 0 3.25
1 0 7
1 0 5
0 2
0.02 2.25 2.22 19.37 1860 20% 1972 164.3333
2000 80%

MDM (18X5) Total

Onshore Offshore Onshore Offshore
0 0.02
0.02 0.22 0.1
0 0
0.24 2 1.74
0.95 0 3.95
0.95 0 5.95
0 3.5
0 2
0.02 2.14 2.22 17.26
 To-Be (Y2)
Tower Level BC onshore offshore FTE# %
7 62 0 0%
8 57 0 0%
9 53 1 1 17%
LAMP
10 37 2 2 33%
11 31 2 2 33%
12 25 1 1 17%
Total 6 6 100%

To-Be (Y2)
Tower Level BC onshore offshore FTE# %
7 62 0 0%
8 57 1 1 2 29%
9 53 2 2 29%
Mobility
10 37 1 1 14%
11 31 1 1 14%
12 25 1 1 14%
Total 1 6 7 100%
 Effort per Ticket in hours
Admin Support Total request/Monthly (Y1) Y1 FTE
Incidents 20 10 1.2
SRs 20 8 1.0
Deployment Request 40 4.5 1.1
Non Ticket effort 10%
Admin FTE 3.6
Enhancement FTE 1
Testing FTE 2
Total FTE 7.0
Effort per Ticket in hours
(Y2) Y2 FTE
8 1.0
6 0.7
4 1.0
10%
2.9
1
2
6.0