IBM NetVista Types 6644, 6645, and 6646

Quick Reference

Includes:
- Safety
- Setting up your computer
- Getting help and service
- Warranty
- Other notices
IBM NetVista Types 6644, 6645, and 6646

Quick Reference

Includes:
- Safety
- Setting up your computer
- Getting help and service
- Warranty
- Other notices

IBM
 Note

Before using this information and the product it supports, be sure to read
the general information under Appendix A, “Product warranty and
notices” on page 21.

First Edition (June 2000)

The following paragraph does not apply to the United Kingdom or any country where
such provisions are inconsistent with local law: INTERNATIONAL BUSINESS
MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions, therefore, this statement may not apply to
you.

This publication could include technical inaccuracies or typographical errors. Changes

are periodically made to the information herein; these changes will be incorporated in
new editions of the publication. IBM may make improvements and/or changes in the
product(s) and/or the program(s) described in this publication at any time.

This publication was developed for products and services offered in the United States of
America. IBM may not offer the products, services, or features discussed in this
document in other countries, and the information is subject to change without notice.
Consult your local IBM representative for information on the products, services, and
features available in your area.

Requests for technical information about IBM products should be made to your IBM
reseller or IBM marketing representative.

 Copyright International Business Machines Corporation 2000. All rights reserved.

Note to U.S. Government Users — Documentation related to restricted rights — Use,
duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule
Contract with IBM Corp.
Contents
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Laser compliance statement . . . . . . . . . . . . . . . . . . . . . . . . vii
Lithium battery notice . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Modem safety information . . . . . . . . . . . . . . . . . . . . . . . . ix

Setting up your computer . . . . . . . . . . . . . . . . . . . . . . . . . 1

Selecting a location for your computer . . . . . . . . . . . . . . . . . . . 1
Arranging your workspace . . . . . . . . . . . . . . . . . . . . . . . . . 1
Comfort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Glare and lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Air circulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Electrical outlets and cable lengths . . . . . . . . . . . . . . . . . . . 3
Connecting computer cables . . . . . . . . . . . . . . . . . . . . . . . . 3
Finishing the installation . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Troubleshooting and recovery . . . . . . . . . . . . . . . . . . . . . . . 7

Troubleshooting problems with the Windows desktop . . . . . . . . . . 7
Diagnosing hardware problems . . . . . . . . . . . . . . . . . . . . . . . 8
Reinstalling the operating system . . . . . . . . . . . . . . . . . . . . . . 9
Changing the primary startup sequence . . . . . . . . . . . . . . . . . 10
Recovering or installing device drivers . . . . . . . . . . . . . . . . . . 11

Getting help, service, and additional information . . . . . . . . . . . 12

Service support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Before you call for service . . . . . . . . . . . . . . . . . . . . . . . . . 13
Getting customer support and service . . . . . . . . . . . . . . . . . . 13
Using the World Wide Web . . . . . . . . . . . . . . . . . . . . . . 14
Using electronic support services . . . . . . . . . . . . . . . . . . . 14
Getting information by fax . . . . . . . . . . . . . . . . . . . . . . . 15
Getting help online . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Getting help by telephone . . . . . . . . . . . . . . . . . . . . . . . 15
Getting help around the world . . . . . . . . . . . . . . . . . . . . 17
Purchasing additional services . . . . . . . . . . . . . . . . . . . . . . 17
Enhanced PC support line . . . . . . . . . . . . . . . . . . . . . . . 18
900-number operating system and hardware support line . . . . . . 18
Network and server support line . . . . . . . . . . . . . . . . . . . 18
Ordering support line services . . . . . . . . . . . . . . . . . . . . . 19
Warranty and repair services . . . . . . . . . . . . . . . . . . . . . 19
Ordering publications . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Appendix A. Product warranty and notices . . . . . . . . . . . . . . 21

Warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
IBM Statement of Warranty (Part 1 - General Terms) . . . . . . . . 21
Part 2 - Worldwide country-unique terms . . . . . . . . . . . . . . 24

 Copyright IBM Corp. 2000 iii

Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Processing date data . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Electronic emission notices . . . . . . . . . . . . . . . . . . . . . . . 30
Class B notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Class A notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Power cord notice . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

iv Quick Reference
Safety information

DANGER

Electrical current from power, telephone, and communication

cables is hazardous.

To avoid a shock hazard:

Ÿ Do not connect or disconnect any cables or perform
installation, maintenance, or reconfiguration of this
product during an electrical storm.
Ÿ Connect all power cords to a properly wired and
grounded electrical outlet.
Ÿ Connect to properly wired outlets any equipment that
will be attached to this product.
Ÿ When possible, use one hand only to connect or
disconnect signal cables.
Ÿ Never turn on any equipment when there is evidence of
fire, water, or structural damage.
Ÿ Disconnect the attached power cords,
telecommunications systems, networks, and modems
before you open the device covers, unless instructed
otherwise in the installation and configuration
procedures.
Ÿ Connect and disconnect cables as described in the
following table when installing, moving, or opening
covers on this product or attached devices.

 Copyright IBM Corp. 2000 v

 DANGER

Le courant électrique passant dans les câbles de

communication, ou les cordons téléphoniques et
d'alimentation peut être dangereux.

Pour éviter tout risque de choc électrique :

Ÿ Ne manipulez aucun câble et n'effectuez aucune
opération d'installation, d'entretien ou de
reconfiguration de ce produit au cours d'un orage.
Ÿ Branchez tous les cordons d'alimentation sur un socle de
prise de courant correctement câblé et mis à la terre.
Ÿ Branchez sur des socles de prise de courant correctement
câblés tout équipement connecté à ce produit.
Ÿ Lorsque cela est possible, n'utilisez qu'une seule main
pour connecter ou déconnecter les câbles d'interface.;
Ÿ Ne mettez jamais un équipement sous tension en cas
d'incendie ou d'inondation, ou en présence de
dommages matériels.
Ÿ Avant de retirer les carters de l'unité, mettez celle-ci hors
tension et déconnectez ses cordons d'alimentation, ainsi
que les câbles qui la relient aux réseaux, aux systèmes
de té lécommunication et aux modems (sauf instruction
contraire mentionnée dans les procédures d'installation
et de configuration).
Ÿ Lorsque vous installez ou que vous déplacez le présent
produit ou des périphériques qui lui sont raccordés,
reportez-vous aux instructions ci-dessous pour connecter
et déconnecter les différents cordons.

vi Quick Reference
 To Connect: To Disconnect:
1. Turn everything OFF. 1. Turn everything OFF.
2. First, attach all cables to devices. 2. First, remove power cords from
outlet.
3. Attach signal cables to
connectors. 3. Remove signal cables from
connectors.
4. Attach power cords to outlet.
4. Remove all cables from devices.
5. Turn device ON.

Connexion : Déconnexion :
1. Mettez les unités hors tension. 1. Mettez les unités hors tension.
2. Commencez par brancher tous les 2. Débranchez les cordons
cordons sur les unités. d'alimentation des prises.
3. Branchez les câbles d'interface sur 3. Débranchez les câbles d'interface
des connecteurs. des connecteurs.
4. Branchez les cordons 4. Débranchez tous les câbles des
d'alimentation sur des prises. unités.
5. Mettez les unités sous tension.

Laser compliance statement

Some IBM Personal Computer models are equipped from the factory with
a CD-ROM drive. CD-ROM drives are also sold separately as options. The
CD-ROM drive is a laser product. The CD-ROM drive is certified in the
U.S. to conform to the requirements of the Department of Health and
Human Services 21 Code of Federal Regulations (DHHS 21 CFR)
Subchapter J for Class 1 laser products. Elsewhere, the drive is certified to
conform to the requirements of the International Electrotechnical
Commission (IEC) 825 and CENELEC EN 60 825 for Class 1 laser products.

When a CD-ROM drive is installed, note the following.

ATTENTION:
Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.

Removing the covers of the CD-ROM drive could result in exposure to

hazardous laser radiation. There are no serviceable parts inside the
CD-ROM drive. Do not remove the CD-ROM drive covers.

Safety information vii

Some CD-ROM drives contain an embedded Class 3A or Class 3B laser
diode. Note the following.

DANGER

Laser radiation when open. Do not stare into the beam, do not
view directly with optical instruments, and avoid direct exposure
to the beam.

viii Quick Reference

Lithium battery notice
ATTENTION:
Danger of explosion if battery is incorrectly replaced.

When replacing the battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. The battery
contains lithium and can explode if not properly used, handled, or
disposed of.

Do not:
Ÿ Throw or immerse into water
Ÿ Heat to more than 100°C (212°F)
Ÿ Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

If you replace the original lithium battery with a heavy-metal battery or a

battery with heavy-metal components, be aware of the following
environmental consideration. Batteries and accumulators that contain heavy
metals must not be disposed of with normal domestic waste. They will be
taken back free of charge by the manufacturer, distributor, or representative,
to be recycled or disposed of in a proper manner.

Modem safety information

To reduce the risk of fire, electrical shock, or injury when using telephone
equipment, always follow basic safety precautions, such as:
Ÿ Never install telephone wiring during a lightning storm.
Ÿ Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.
Ÿ Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
Ÿ Use only No. 26 AWG or larger telecommunication line cord.
Ÿ Use caution when installing or modifying telephone lines.
Ÿ Avoid using a telephone (other than a cordless type) during an
electrical storm. There might be a remote risk of electric shock from
lightning.
Ÿ Do not use the telephone to report a gas leak in the vicinity of the leak.

Safety information ix
x Quick Reference
Setting up your computer
Before you begin
Be sure to read “Safety information” on page v.

Use these instructions to set up your computer.

Selecting a location for your computer

Make sure you have an adequate number of properly grounded electrical
outlets for the computer, monitor, and any other devices. Select a location
for the computer where it will remain dry. Leave about 50 mm (2 in.) of
space around the computer for proper air circulation.

Attention

For proper computer operation in the vertical position, the pedestal

must be installed. Refer to the pedestal instructions for installation
procedures.

For information about arranging your computer for comfort and ease-of-use,
refer to “Arranging your workspace.”

Arranging your workspace

To get the most from your computer, arrange both the equipment you use
and your work area to suit your needs and the kind of work you do. Your
comfort is of foremost importance, but light sources, air circulation, and the
location of electrical outlets also can affect the way you arrange your
workspace.

Comfort
Although no single working position is ideal for everyone, the following
guidelines will help you find a position that suits you best.

Choose a good chair to reduce the frequency of fatigue from sitting in the
same position for a long time. The backrest and seat should adjust
independently and provide good support. The seat should have a curved

 Copyright IBM Corp. 2000 1

 front to relieve pressure on the thighs. Adjust the seat so that your thighs
are parallel to the floor and your feet are either flat on the floor or on a
footrest.

When using the keyboard, keep your forearms parallel to the floor and your
wrists in a neutral, comfortable position. Try to keep a light touch on the
keyboard and your hands and fingers relaxed. You can change the angle of
the keyboard for maximum comfort by adjusting the position of the
keyboard feet.

Adjust the monitor so that the top of the screen is at, or slightly below, eye
level. Place the monitor at a comfortable viewing distance, usually 51 to 61
cm (20 to 24 in.), and position it so that you can view it without having to
twist your body.
Note: If your monitor weighs more than 100 pounds (45.4 Kg), do not
place it on the top of a desktop model computer.

Glare and lighting

Position the monitor to minimize glare and reflections from overhead lights,
windows, and other light sources. Place the monitor at right angles to
windows and other light sources whenever possible. Reduce overhead
lighting, if necessary, by turning off lights or using lower wattage bulbs. If
you install the monitor near a window, use curtains or blinds to block the
sunlight. You might have to adjust the Brightness and Contrast controls on
the monitor as the room lighting changes throughout the day.

Where it is impossible to avoid reflections or to adjust the lighting, place an

antiglare filter over the screen. However, these filters might affect the
clarity of the image on the screen; try them only after you have exhausted
other methods of reducing glare.

2 Quick Reference
Dust buildup compounds problems associated with glare. Remember to
clean your monitor screen periodically using a soft cloth moistened with a
nonabrasive liquid glass cleaner.

Air circulation
Your computer and monitor produce heat. The computer has a fan that
pulls in fresh air and forces out hot air. The monitor lets hot air escape
through vents. Blocking the air vents can cause overheating, which might
result in a malfunction or damage. Place the computer and monitor so that
nothing blocks the air vents; usually, 51 mm (2 in.) of air space is sufficient.
Also, make sure the vented air is not blowing on someone else.

Electrical outlets and cable lengths

The location of electrical outlets and the length of power cords and cables
that connect to the monitor, printer, and other devices might determine the
final placement of your computer.

When arranging your workspace:

Ÿ Avoid the use of extension cords. Whenever possible, plug the
computer power cord directly into an electrical outlet.
Ÿ Keep power cords and cables neatly routed away from walkways and
other areas where they might be kicked accidentally.

For more information about power cords, see “Power cord notice” on
page 31.

Connecting computer cables

The following steps are used to set up your computer. Look for the small
symbols that identify most of the connectors on the back of your computer.
1. Check the position of the voltage-selection switch. Use a ballpoint pen
to slide the switch, if necessary.
Ÿ If the voltage supply range is 90–137 V ac, set the voltage switch to
115 V.
Ÿ If the voltage supply range is 180–265 V ac, set the voltage switch
to 230 V.
Note: The connectors on the rear of the computer are color-coded and
have icons to help you connect the cables properly.
2. Connect the USB (Universal Serial Bus) keyboard and mouse to the rear
USB connectors.

Setting up your computer 3

 Note: There are two USB connectors on the front of the computer and
three USB connectors on the rear of the computer.

Keyboard Mouse

3. Attach the monitor cable to the monitor (if it is not already attached),
then to the monitor connector and tighten the screws.
Note: If your computer has an SVGA monitor converter, it might
already be connected and it might look different than the one
shown here.

SVGA SVGA DVI

Monitor Monitor Monitor
Converter

4. Connect the power cords to the computer and monitor and then plug
the cords into properly grounded electrical outlets.
Important
When the power cord is first plugged in, the computer might
power on for a few seconds, then power off. This is normal
operation.

5. Turn on the monitor and then turn on the computer. You see a logo
screen while the computer performs a short self-test. When the self-test
is done, the logo screen disappears and the operating system is loaded
(in models with preinstalled software).
Ÿ If you have other optional devices to attach to your computer, go
to the next step.
Ÿ Otherwise, go to “Finishing the installation” on page 6.

4 Quick Reference
6. Connect universal serial bus (USB) device cables to the USB connectors.
Note: There are two USB connectors on the front of the computer and
three USB connectors on the rear of the computer.

USB
Device

7. Connect optional device cables, such as speaker, microphone, or

headphone cable to the appropriate connector. (These connectors are
available on some models only.)

8. Connect the Ethernet cable to the Ethernet connector.

Ethernet

Setting up your computer 5

Finishing the installation
Additional programs for your computer are on the Software Selections CD,
and in some cases on other CDs and diskettes. Device drivers are on the
Product Recovery CD.
Important: Please read the license agreements carefully before using the
programs included with this system. These agreements detail your rights,
obligations, warranties for the software included with this system. By using
the programs, you agree to the terms of these agreements. If you do not
accept the agreements included with this system, do not use the programs.
Instead, promptly return the system for a full refund.

If you install your own operating system, make sure you install the device
drivers after installing your operating system. Installation instructions are
provided with the media or in README files on the diskettes or CDs.

6 Quick Reference
Troubleshooting and recovery
This section includes information about:
Ÿ Troubleshooting problems with the Windows desktop
Ÿ Diagnosing hardware problems
Ÿ Reinstalling the operating system
Ÿ Reinstalling device drivers
Ÿ Changing the primary startup sequence
Ÿ Recovering or installing device drivers
To fix configuration problems with your Windows desktop, see
“Troubleshooting problems with the Windows desktop.” To diagnose
problems that you suspect are hardware-related, see “Diagnosing hardware
problems” on page 8. If you need to install or reinstall the Windows
operating system, see “Reinstalling the operating system” on page 9.

Troubleshooting problems with the Windows desktop

You can recover from some configuration errors without recovering your
operating system, preinstalled software, or device drivers. The ConfigSafe
program is a comprehensive configuration tracking-and-recovery tool that
you can use to restore your desktop if your desktop becomes damaged,
unusable, or unstartable. Try to fix configuration errors through the
ConfigSafe program before using the Product Recovery.

If your computer comes with IBM-preinstalled software, the ConfigSafe

program is preinstalled on your IBM computer. The snapshot feature
automatically captures and saves your system configuration information on
a regular schedule. If the ConfigSafe program is preinstalled on your
computer, the first snapshot is taken the first time you start the computer.

To open the ConfigSafe program, follow these steps:

1. Click the Windows Start button.

2. Select Programs → ConfigSafe → CONFIGSAFE.
Ÿ If ConfigSafe does not appear on the programs menu, select Find
and search for the program by typing in ConfigSafe and clicking
OK. If ConfigSafe is found on your hard disk, double-click the file
name to start the program.
Ÿ If ConfigSafe is not found on the hard disk, you can install it from
the Software Selections CD. See About Your Software for directions
on installing software from the Software Selections CD.
3. Click the restore option.

 Copyright IBM Corp. 2000 7

 4. If the ConfigSafe menu shows any saved configurations, click the most
recent configuration that is dated before the start of the problem.
5. Click Restore.
6. Shut down and turn off your computer.
7. Turn on your computer.

ConfigSafe has a Save Our System (SOS) feature that can be used in a DOS
environment in case the Windows desktop becomes unusable. To access
the SOS feature of ConfigSafe:
1. Shut down your computer.
2. Access your command prompt:
Ÿ Start the computer. Press F8 when prompted during the startup
sequence; and then select the option for "command prompt only".
(The option to press F8 appears for only a few seconds. You must
press F8 quickly.)
3. At the command prompt, type cd\cfgsafe. Press Enter.
4. Type sos. Press Enter.
5. Select the most recent configuration that is dated before the start of the
problem. Press Enter.
6. Restart the computer.
Note: If the problem is not solved, you can repeat these steps selecting a
different saved configuration. If the problem cannot be solved with
a saved configuration, see the following section on diagnosing
hardware problems.

Diagnosing hardware problems

The IBM Enhanced Diagnostics program runs independently of the
operating system and will help isolate your computer hardware from
software that was preinstalled (or that you have installed) on your hard
disk. The IBM Enhanced Diagnostics program is available on the Product
Recovery.
Note: If you have two Product Recovery CDs, use Product Recovery CD 1.

To run diagnostics from the Product Recovery:

Note: If the computer does not start from the CD on the first try, check the
primary startup sequence. See “Changing the primary startup
sequence” on page 10; then, restart the computer.
1. Place the Product Recovery in the CD-ROM drive and turn off the
computer.

8 Quick Reference
 2. Turn on the computer. The main menu opens.
3. Select System utilities.
4. In the System utilities menu, select Run diagnostics.
5. The IBM Enhanced Diagnostics program starts.
6. When you finish running the diagnostic program, remove the CD from
the CD-ROM drive.

Important
Remember to restore your original startup sequence when you have
finished.

Reinstalling the operating system

Before reinstalling the operating system, be sure you are familiar with the
operating system guide that came with your computer.

If you are going to perform a full recovery, first make backup copies of
your data files and anything else you want to save. Any files not backed
up will be lost.
Note: See About Your Software for more information.

To reinstall the Windows 2000 operating system:

1. Insert the Product Recovery CD into your CD-ROM drive.

Note: If you have two Product Recovery CDs, use Product Recovery CD
1.
2. If you can shut down your computer normally, do so. Otherwise
proceed without shutting down.
3. Turn off your computer. If the power button will not shut off the
computer, unplug the power cord and wait a few minutes before
plugging it back in.
4. Turn on your computer.
Note: If your computer does not start from the CD, you must change
your primary startup sequence. See “Changing the primary
startup sequence” on page 10; then restart your computer.
5. Select the recovery option you need and follow the instructions on the
screen.
6. To recover device drivers, see “Recovering or installing device drivers”
on page 11.

Troubleshooting and recovery 9

 Important
Remember to restore your original startup sequence when you have
finished.

7. When recovery is complete, remove the Product Recovery CD and restart

your computer.

Changing the primary startup sequence

Your computer is set to default to a certain primary startup sequence that in
most cases will not need to be changed. If you need to change from the
default settings, or the defaults have been changed, you may need to
change your primary startup sequence in the Configuration/Setup Utility
program. Follow these steps to change the startup sequence:
1. If your computer is already on when you start this procedure, you
must shut down the operating system and turn off the computer.
2. Press and hold F1 while turning on the computer. If you have not set a
password, the Configuration/Setup Utility program menu is displayed.
If you have set a password, the Configuration/Setup Utility program
menu is not displayed until you type your password at the prompt and
press Enter.
3. When the Configuration/Setup Utility menu appears, select Start
Options, and press Enter.
4. Select Startup Sequence from the Start Options menu, and press Enter.
5. Locate the Primary Startup Sequence, and write down the device
currently selected as the First Startup Device. You must restore this
setting when you finish using the IBM Enhanced Diagnostics or Product
Recovery CD.
6. Using your right arrow key, cycle through the choices until you select
CD-ROM as your First Startup Device in the Primary Startup
Sequence.
7. Press Esc until you return to the Configuration/Setup Utility program
menu.
8. Before you exit from the program, select Saving Settings from the
Configuration/Setup Utility program menu and press Enter.
9. To exit from the Configuration/Setup Utility program, press Esc and
restart your computer.

10 Quick Reference
 Important
Remember to restore your original startup sequence when you are
finished.

Recovering or installing device drivers

Use this information if you are recovering or installing device drivers for
factory-installed features and additional hardware you install on your
computer.
Ÿ The device drivers and the instructions to install them (README.TXT)
are located on the Product Recovery CD.
Ÿ The device drivers are also available on the World Wide Web at
http://www.ibm.com/pc/support/
Ÿ Before you can recover or install device drivers, your operating system
must be installed on your computer.
Ÿ Before you start recovering or installing device drivers, make sure you
have the documentation for the device.

Troubleshooting and recovery 11

Getting help, service, and additional information
If you need help or service, a wide variety of sources are available from
IBM to assist you.

Service support
With the original purchase of an IBM hardware product, you have access to
extensive support coverage. During the IBM hardware product warranty
period, you may call the IBM Personal Computer HelpCenter
(1-800-772-2227 in the U.S.) for hardware product assistance covered under
the terms of the IBM hardware warranty. See “Getting help by telephone”
on page 15 for HelpCenter telephone numbers in other countries.

The following services are available during the warranty period:

Ÿ Problem determination - Trained personnel are available to assist you
with determining if you have a hardware problem and deciding what
action is necessary to fix the problem.
Ÿ IBM hardware repair - If the problem is determined to be caused by
IBM hardware under warranty, trained service personnel are available
to provide the applicable level of service.
Ÿ Engineering change management - Occasionally, there might be
changes that are required after a product has been sold. IBM or your
reseller, if authorized by IBM, will make Engineering Changes (ECs)
available that apply to your hardware.

Be sure to retain your proof of purchase to obtain warranty service.

Please have the following information ready when you call:

Ÿ Machine Type and Model
Ÿ Serial numbers of your IBM hardware products
Ÿ Description of the problem
Ÿ Exact wording of any error messages
Ÿ Hardware and software configuration information

If possible, be at your computer when you call.

A compatible monitor, keyboard, and mouse are required for many service
activities. Before you have the computer serviced, be sure to have these
components attached to your computer, either directly or through a console
switch.

The following items are not covered:

12  Copyright IBM Corp. 2000

 Ÿ Replacement or use of non-IBM parts or nonwarranted IBM parts
Note: All warranted parts contain a 7-character identification in the
format IBM FRU XXXXXXX.
Ÿ Identification of software problem sources
Ÿ Configuration of BIOS as part of an installation or upgrade
Ÿ Changes, modifications, or upgrades to device drivers
Ÿ Installation and maintenance of network operating systems (NOS)
Ÿ Installation and maintenance of application programs

Refer to your IBM hardware warranty for a full explanation of IBM's

warranty terms.

Before you call for service

Many computer problems can be solved without outside assistance, by
using the online help or by looking in the online or printed documentation
that comes with your computer or software. Also, be sure to read the
information in any README files that come with your software.

Most computers, operating systems, and application programs come with

documentation that contains troubleshooting procedures and explanations
of error messages. The documentation that comes with your computer also
contains information about the diagnostic tests you can perform.

If you receive a POST error code when you turn on your computer, refer to
the POST error-message charts in your hardware documentation. If you do
not receive a POST error code, but suspect a hardware problem, refer to the
troubleshooting information in your hardware documentation or run the
diagnostic tests.

If you suspect a software problem, consult the documentation (including

README files) for the operating system or application program.

Getting customer support and service

Purchasing an IBM PC hardware product entitles you to standard help and
support during the warranty period. If you need additional support and
services, a wide variety of extended services are available for purchase that
address almost any need.

Getting help, service, and additional information 13

Using the World Wide Web
On the World Wide Web, the IBM Personal Computing Web site has
up-to-date information about IBM Personal Computer products and
support. The address for the IBM Personal Computing home page is:
http://www.ibm.com/pc

You can find support information for your IBM products, including
supported options, on the IBM Personal Computing Support page at:
http://www.ibm.com/pc/support

If you select Profile from the support page, you can create a customized
support page that is specific to your hardware, complete with Frequently
Asked Questions, Parts Information, Technical Hints and Tips, and
Downloadable Files. You will have the information you need, all in one
place. In addition, you can choose to receive e-mail notifications whenever
new information becomes available about your registered products. You
also can access online support forums, which are community sites
monitored by IBM support staff.

For information about specific Personal Computer products, visit the

following pages:
http://www.ibm.com/pc/us/intellistation

http://www.ibm.com/pc/us/ibmpc

http://www.ibm.com/pc/us/netfinity

http://www.ibm.com/pc/us/thinkpad

http://www.ibm.com/pc/us/accessories

http://www.direct.ibm.com/content/home/en_US/aptiva

You can select a country-specific Web site from these pages.

Using electronic support services

If you have a modem, you can get help from several popular services.
Online information services provide assistance through question-and-answer
message areas, live chat rooms, searchable databases, and more.

Technical information is available on a wide range of topics, such as:

Ÿ Hardware setup and configuration
Ÿ Preinstalled software
Ÿ Windows, OS/2, and DOS

14 Quick Reference
 Ÿ Networking
Ÿ Communications
Ÿ Multimedia

In addition, the latest device driver updates are available.

Commercial online services, such as America Online (AOL), contain

information about IBM products. (For AOL, use the keyword IBM.)

Getting information by fax

If you have a touch-tone telephone and access to a fax machine, in the U.S.
and Canada you can receive by fax marketing and technical information on
many topics, including hardware, operating systems, and local area
networks (LANs). You can call the IBM Automated Fax System 24 hours a
day, 7 days a week. Follow the recorded instructions, and the requested
information will be sent to your fax machine.

In the U.S. and Canada, to access the IBM Automated Fax System, call
1-800-426-3395.

Getting help online

Online Housecall is a remote communication tool that allows an IBM
technical-support representative to access your PC by modem. Many
problems can be remotely diagnosed and corrected quickly and easily. In
addition to a modem, a remote-access application program is required. This
service is not available for servers. There might be a charge for this service,
depending on the request.

For more information about configuring your PC for Online Housecall:

Ÿ In the U.S., call 1-800-772-2227.
Ÿ In Canada, call 1-800-565-3344.
Ÿ In all other countries, contact your IBM reseller or IBM marketing
representative.

Getting help by telephone

During the warranty period, you can get help and information by telephone
through the IBM PC HelpCenter. Expert technical-support representatives
are available to assist you with questions you might have on the following:
Ÿ Setting up your computer and IBM monitor
Ÿ Installing and setting up IBM options purchased from IBM or an IBM
reseller
Ÿ 30-day, preinstalled-operating-system support

Getting help, service, and additional information 15

 Ÿ Arranging for service (on-site or carry-in)
Ÿ Arranging for overnight shipment of customer-replaceable parts

In addition, if you purchased an IBM PC Server or IBM Netfinity Server,

you are eligible for IBM Start Up Support for 90 days after installation.
This service provides assistance for:
Ÿ Setting up your network operating system
Ÿ Installing and configuring interface cards
Ÿ Installing and configuring network adapters

Please have the following information ready when you call:

Ÿ Machine Type and Model
Ÿ Serial numbers of your computer, monitor, and other components, or
your proof of purchase
Ÿ Description of the problem
Ÿ Exact wording of any error messages
Ÿ Hardware and software configuration information for your system

If possible, be at your computer when you call.

In the U.S. and Canada, these services are available 24 hours a day, 7 days a
week. In the U.K., these services are available Monday through Friday,
from 9:00 a.m. to 6:00 p.m.1

Country Telephone number

Austria Österreich 01-54658 5060
Belgium - Dutch Belgie 02-714 35 70
Belgium - French Belgique 02-714 35 15
Canada Toronto only 416-383-3344
Canada Canada - all other 1-800-565-3344
Denmark Danmark 35 25 02 91
Finland Suomi 09-22 931 840
France France 01 69 32 40 40
Germany Deutschland 069-6654 9040
Ireland Ireland 01-815 9202
Italy Italia 02-4827 9202

1 Response time will vary depending on the number and complexity of incoming calls.

16 Quick Reference
 Country Telephone number
Luxembourg Luxembourg 298-977 5063
Netherlands Nederland 020-504 0501
Norway Norge 23 05 32 40
Poland Polska 00800-441 2261
Portugal Portugal 21-791 51 47
Spain España 91-662 49 16
Sweden Sverige 08-751 52 27
Switzerland Schweiz/Suisse/Svizzera 0848-80 52 52
United Kingdom United Kingdom 01475-555 055
U.S.A. and Puerto U.S.A. and Puerto 1-800-772-2227
Rico Rico

In all other countries, contact your IBM reseller or IBM marketing

representative.

Getting help around the world

If you travel with your computer or need to move it to another country,
you can register for International Warranty Service. When you register with
the International Warranty Service Office, you will receive an International
Warranty Service Certificate that is honored virtually worldwide, wherever
IBM or IBM resellers sell and service IBM PC products.

For more information or to register for International Warranty Service:

Ÿ In the U.S. or Canada, call 1-800-497-7426.
Ÿ In Europe, call 44-1475-893638 (Greenock, U.K.).
Ÿ In Australia and New Zealand, call 61-2-9354-4171.

In all other countries, contact your IBM reseller or IBM marketing

representative.

Purchasing additional services

During and after the warranty period, you can purchase additional services,
such as support for IBM and non-IBM hardware, operating systems, and
application programs; network setup and configuration; upgraded or
extended hardware repair services; and custom installations. Service
availability and name might vary by country.

Getting help, service, and additional information 17

Enhanced PC support line
Enhanced PC Support is available for desktop and mobile IBM computers
that are not connected to a network. Technical support is provided for IBM
computers and IBM or non-IBM options, operating systems, and application
programs on the Supported Products list.

This service includes technical support for:

Ÿ Installing and configuring your out-of-warranty IBM computer
Ÿ Installing and configuring non-IBM options in IBM computers
Ÿ Using IBM operating systems in IBM and non-IBM computers
Ÿ Using application programs and games
Ÿ Tuning performance
Ÿ Installing device drivers remotely
Ÿ Setting up and using multimedia devices
Ÿ Identifying system problems
Ÿ Interpreting documentation

You can purchase this service on a per-call basis, as a multiple-incident

package, or as an annual contract with a 10-incident limit. For more
information about purchasing Enhanced PC Support, see “Ordering support
line services” on page 19.

900-number operating system and hardware support

line
In the U.S., if you prefer to obtain technical support on a pay-as-you-go
basis, you can use the 900-number support line. The 900-number support
line provides support for IBM PC products that are out of the warranty
period.

To access this support, call 1-900-555-CLUB (2582). You will be notified of

the charge per minute.

Network and server support line

Network and Server Support is available for simple or complex networks
made up of IBM servers and workstations using major network operating
systems. In addition, many popular non-IBM adapters and network
interface cards are supported.

This service includes all of the features of the Enhanced PC Support Line,
plus:
Ÿ Installing and configuring client workstations and servers

18 Quick Reference
 Ÿ Identifying system problems and correcting problems on the client or
the server
Ÿ Using IBM and non-IBM network operating systems
Ÿ Interpreting documentation

You can purchase this service on a per-call basis, as a multiple-incident

package, or as an annual contract with a 10-incident limit. For more
information about purchasing Network and Server Support, see “Ordering
support line services.”

Ordering support line services

Enhanced PC Support Line and Network and Server Support Line services
are available for products on the Supported Products list. To receive a
Supported Products list:
Ÿ In the U.S.:
1. Call 1-800-426-3395.
2. Select document number 11683 for Network and Server support.
3. Select document number 11682 for Enhanced PC support.
Ÿ In Canada, contact IBM Direct at 1-800-465-7999, or:
1. Call 1-800-465-3299.
2. Select the HelpWare catalog.
Ÿ In all other countries, contact your IBM reseller or IBM marketing
representative.
For more information or to purchase these services:
Ÿ In the U.S., call 1-800-772-2227.
Ÿ In Canada, call 1-800-465-7999.
Ÿ In all other countries, contact your HelpCenter.

Warranty and repair services

You can upgrade your standard hardware warranty service or extend the
service beyond the warranty period.

Warranty upgrades in the U.S. include:

Ÿ Carry-in service to on-site service
If your warranty provides carry-in repair service, you can upgrade to
on-site repair service, either standard or premium. The standard
upgrade provides a trained servicer within the next business day (9
a.m. to 5 p.m., local time, Monday though Friday). The premium
upgrade provides 4-hour average response, 24 hours a day, 7 days a
week.

Getting help, service, and additional information 19

 Ÿ On-site service to premium on-site service
If your warranty provides for on-site service, you can upgrade to
premium on-site service (4-hour average on-site response, 24 hours a
day, 7 days a week).

You also can extend your warranty. Warranty and Repair Services offers a
variety of post-warranty maintenance options, including ThinkPad EasyServ
Maintenance Agreements. Availability of the services varies by product.

For more information about warranty upgrades and extensions:

Ÿ In the U.S., call 1-800-426-4968.
Ÿ In Canada, call 1-800-465-7999.
Ÿ In all other countries, contact your IBM reseller or IBM marketing
representative.

Ordering publications
Additional publications are available for purchase from IBM.

To purchase printed copies of the detailed user manuals, please see the
enclosed coupon for ordering instructions.

20 Quick Reference
Appendix A. Product warranty and notices
This appendix includes product warranty and other notices.

Warranty statement
(Z125-5697-01 11/97)

This warranty applies to Europe, Middle East, and Africa, (EMEA) only
(except Turkey) and consist of two parts. Be sure to read both Part 1 and
Part 2.

IBM Statement of Warranty (Part 1 - General Terms)

This Statement of Warranty includes Part 1 - General Terms and Part 2 - Country-unique
Terms. The terms of Part 2 may replace or modify those of Part 1. The warranties
provided by IBM in this Statement of Warranty apply only to Machines you purchase for
your use, and not for resale, from IBM or your reseller. The term “Machine” means an IBM
machine, its features, conversions, upgrades, elements, or accessories, or any combination of
them. The term “Machine” does not include any software programs, whether pre-loaded with
the Machine, installed subsequently or otherwise. Unless IBM specifies otherwise, the
following warranties apply only in the country where you acquire the Machine. Nothing in
this Statement of Warranty affects any statutory rights of consumers that cannot be waived
or limited by contract. If you have any questions, contact IBM or your reseller.

Machine - NetVista Type 6644

Warranty Period* - Parts: One (1) Year Labor: One (1) Year

*Contact your place of purchase for warranty service information. Some IBM Machines are eligible for
On-site warranty service depending on the country where service is performed.

Machine - NetVista Type 6645

Warranty Period* -
Ÿ EMEA and Argentina - Parts: Three (3) Years Labor: Three (3) Years
Ÿ Japan - Parts: One (1) Year Labor: One (1) Year
Ÿ All other countries not listed - Parts: Three (3) Years Labor: One (1) Year**

**IBM will provide warranty service without charge for:

1. parts and labor during the first year of the warranty period
2. parts only, on an exchange basis, in the second and third years of the warranty period.
IBM will charge you for any labor it provides in performance of the repair or replacement.

*Contact your place of purchase for warranty service information. Some IBM Machines are eligible for
On-site warranty service depending on the country where service is performed.

 Copyright IBM Corp. 2000 21

 Machine - NetVista Type 6646
Warranty Period* -
Ÿ Bangladesh, China, Hong Kong, India, Indonesia, Malaysia, Philippines, Singapore, Sri
Lanka, Taiwan, Thailand, and Vietnam - Parts: Three (3) Years Labor: One (1) Year**
Ÿ Japan - Parts: One (1) Year Labor: One (1) Year
Ÿ All other countries not listed - Parts: Three (3) Years Labor: Three (3) Years

**IBM will provide warranty service without charge for:

1. parts and labor during the first year of the warranty period
2. parts only, on an exchange basis, in the second and third years of the warranty period.
IBM will charge you for any labor it provides in performance of the repair or replacement.

*Contact your place of purchase for warranty service information. Some IBM Machines are eligible for
On-site warranty service depending on the country where service is performed.

The IBM Warranty for Machines

IBM warrants that each Machine 1) is free from defects in materials and
workmanship and 2) conforms to IBM's Official Published Specifications. The
warranty period for a Machine is a specified, fixed period commencing on its Date of
Installation. The date on your sales receipt is the Date of Installation, unless IBM or
your reseller informs you otherwise.

During the warranty period IBM or your reseller, if approved by IBM to provide
warranty service, will provide repair and exchange service for the Machine, without
charge, under the type of service designated for the Machine and will manage and
install engineering changes that apply to the Machine.

If a Machine does not function as warranted during the warranty period, and IBM or
your reseller are unable to either 1) make it do so or 2) replace it with one that is at
least functionally equivalent, you may return it to your place of purchase and your
money will be refunded. The replacement may not be new, but will be in good
working order.

Extent of Warranty
The warranty does not cover the repair or exchange of a Machine resulting from
misuse, accident, modification, unsuitable physical or operating environment,
improper maintenance by you, or failure caused by a product for which IBM is not
responsible. The warranty is voided by removal or alteration of Machine or parts
identification labels.

THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND

REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES
GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE
OTHER RIGHTS WHICH VARY FROM JURISDICTION TO
JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED
WARRANTIES, SO THE ABOVE EXCLUSION OR LIMITATION MAY
NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE

22 Quick Reference
LIMITED IN DURATION TO THE WARRANTY PERIOD. NO
WARRANTIES APPLY AFTER THAT PERIOD.

Items Not Covered by Warranty

IBM does not warrant uninterrupted or error-free operation of a Machine.

Unless specified otherwise, IBM provides non-IBM machines WITHOUT

WARRANTIES OF ANY KIND.

Any technical or other support provided for a Machine under warranty, such as
assistance via telephone with “how-to” questions and those regarding Machine set-up
and installation, will be provided WITHOUT WARRANTIES OF ANY KIND.

Warranty Service
To obtain warranty service for the Machine, contact your reseller or IBM. You may
be required to present proof of purchase.

IBM or your reseller provides certain types of repair and exchange service, either at
your location or at a service center, to keep Machines in, or restore them to,
conformance with their Specifications. IBM or your reseller will inform you of the
available types of service for a Machine based on its country of installation. IBM
may repair the failing Machine or exchange it at its discretion.

When warranty service involves the exchange of a Machine or part, the item IBM or
your reseller replaces becomes its property and the replacement becomes yours. You
represent that all removed items are genuine and unaltered. The replacement may
not be new, but will be in good working order and at least functionally equivalent to
the item replaced. The replacement assumes the warranty service status of the
replaced item.

Any feature, conversion, or upgrade IBM or your reseller services must be installed
on a Machine which is 1) for certain Machines, the designated, serial-numbered
Machine and 2) at an engineering-change level compatible with the feature,
conversion, or upgrade. Many features, conversions, or upgrades involve the
removal of parts and their return to IBM. A part that replaces a removed part will
assume the warranty service status of the removed part.

Before IBM or your reseller exchanges a Machine or part, you agree to remove all
features, parts, options, alterations, and attachments not under warranty service.

You also agree to

1. ensure that the Machine is free of any legal obligations or restrictions that
prevent its exchange;
2. obtain authorization from the owner to have IBM or your reseller service a
Machine that you do not own; and
3. where applicable, before service is provided
a. follow the problem determination, problem analysis, and service request
procedures that IBM or your reseller provides,
b. secure all programs, data, and funds contained in a Machine,
c. provide IBM or your reseller with sufficient, free, and safe access to your
facilities to permit them to fulfill their obligations, and
d. inform IBM or your reseller of changes in a Machine's location.

Appendix A. Product warranty and notices 23

IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM's
possession or 2) in transit in those cases where IBM is responsible for the
transportation charges.

Neither IBM nor your reseller is responsible for any of your confidential, proprietary
or personal information contained in a Machine which you return to IBM or your
reseller for any reason. You should remove all such information from the Machine
prior to its return.

Production Status
Each IBM Machine is manufactured from new parts, or new and used parts. In some
cases, the Machine may not be new and may have been previously installed.
Regardless of the Machine's production status, IBM's appropriate warranty terms
apply.

Limitation of Liability
Circumstances may arise where, because of a default on IBM's part or other liability,
you are entitled to recover damages from IBM. In each such instance, regardless of
the basis on which you are entitled to claim damages from IBM (including
fundamental breach, negligence, misrepresentation, or other contract or tort claim),
IBM is liable for no more than
1. damages for bodily injury (including death) and damage to real property and
tangible personal property; and
2. the amount of any other actual direct damages, up to the greater of U.S. $100,000
(or equivalent in local currency) or the charges (if recurring, 12 months' charges
apply) for the Machine that is the subject of the claim.
This limit also applies to IBM's suppliers and your reseller. It is the maximum
for which IBM, its suppliers, and your reseller are collectively responsible.

UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE

FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR
DAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM LISTED
ABOVE); 2) LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA;
OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR
ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST
PROFITS OR SAVINGS), EVEN IF IBM, ITS SUPPLIERS OR YOUR
RESELLER IS INFORMED OF THEIR POSSIBILITY. SOME
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Part 2 - Worldwide country-unique terms

ASIA PACIFIC

AUSTRALIA: The IBM Warranty for Machines: The following paragraph is added
to this Section:

24 Quick Reference
The warranties specified in this Section are in addition to any rights you may have
under the Trade Practices Act 1974 or other legislation and are only limited to the
extent permitted by the applicable legislation.

Extent of Warranty: The following replaces the first and second sentences of this
Section:
The warranty does not cover the repair or exchange of a Machine resulting from
misuse, accident, modification, unsuitable physical or operating environment,
operation in other than the Specified Operating Environment, improper maintenance
by you, or failure caused by a product for which IBM is not responsible.

Limitation of Liability: The following is added to this Section:

Where IBM is in breach of a condition or warranty implied by the Trade Practices Act
1974, IBM's liability is limited to the repair or replacement of the goods or the supply
of equivalent goods. Where that condition or warranty relates to right to sell, quiet
possession or clear title, or the goods are of a kind ordinarily acquired for personal,
domestic or household use or consumption, then none of the limitations in this
paragraph apply.

PEOPLE'S REPUBLIC OF CHINA: Governing Law: The following is added to this

Statement:
The laws of the State of New York govern this Statement.

INDIA: Limitation of Liability: The following replaces items 1 and 2 of this Section:
1. liability for bodily injury (including death) or damage to real property and tangible
personal property will be limited to that caused by IBM's negligence;
2. as to any other actual damage arising in any situation involving nonperformance
by IBM pursuant to, or in any way related to the subject of this Statement of
Warranty, IBM's liability will be limited to the charge paid by you for the individual
Machine that is the subject of the claim.

NEW ZEALAND: The IBM Warranty for Machines: The following paragraph is
added to this Section:
The warranties specified in this Section are in addition to any rights you may have
under the Consumer Guarantees Act 1993 or other legislation which cannot be
excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of
any goods which IBM provides, if you require the goods for the purposes of a
business as defined in that Act.

Limitation of Liability: The following is added to this Section:

Where Machines are not acquired for the purposes of a business as defined in the
Consumer Guarantees Act 1993, the limitations in this Section are subject to the
limitations in that Act.

EUROPE, MIDDLE EAST, AFRICA (EMEA)

The following terms apply to all EMEA countries.

The terms of this Statement of Warranty apply to Machines purchased from an IBM
reseller. If you purchased this Machine from IBM, the terms and conditions of the
applicable IBM agreement prevail over this warranty statement.

Warranty Service

Appendix A. Product warranty and notices 25

If you purchased an IBM Machine in Austria, Belgium, Denmark, Estonia, Finland,
France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg,
Netherlands, Norway, Portugal, Spain, Sweden, Switzerland or United Kingdom, you
may obtain warranty service for that Machine in any of those countries from either
(1) an IBM reseller approved to perform warranty service or (2) from IBM.

If you purchased an IBM Personal Computer Machine in Albania, Armenia, Belarus,

Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary,
Kazakhstan, Kirghizia, Federal Republic of Yugoslavia, Former Yugoslav Republic of
Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia,
or Ukraine, you may obtain warranty service for that Machine in any of those
countries from either (1) an IBM reseller approved to perform warranty service or (2)
from IBM.

The applicable laws, Country-unique terms and competent court for this Statement
are those of the country in which the warranty service is being provided. However,
the laws of Austria govern this Statement if the warranty service is provided in
Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech
Republic, Federal Republic of Yugoslavia, Georgia, Hungary, Kazakhstan, Kirghizia,
Former Yugoslav Republic of Macedonia (FYROM), Moldova, Poland, Romania,
Russia, Slovak Republic, Slovenia, and Ukraine.

The following terms apply to the country specified:

EGYPT: Limitation of Liability: The following replaces item 2 in this Section:

2. as to any other actual direct damages, IBM's liability will be limited to the total
amount you paid for the Machine that is the subject of the claim.

Applicability of suppliers and resellers (unchanged).

FRANCE: Limitation of Liability: The following replaces the second sentence of the
first paragraph of this Section:
In such instances, regardless of the basis on which you are entitled to claim damages
from IBM, IBM is liable for no more than: (items 1 and 2 unchanged).

GERMANY: The IBM Warranty for Machines: The following replaces the first
sentence of the first paragraph of this Section:
The warranty for an IBM Machine covers the functionality of the Machine for its
normal use and the Machine's conformity to its Specifications.

The following paragraphs are added to this Section:

The minimum warranty period for Machines is six months.

In case IBM or your reseller are unable to repair an IBM Machine, you can
alternatively ask for a partial refund as far as justified by the reduced value of the
unrepaired Machine or ask for a cancellation of the respective agreement for such
Machine and get your money refunded.

Extent of Warranty: The second paragraph does not apply.

Warranty Service: The following is added to this Section:

During the warranty period, transportation for delivery of the failing Machine to IBM
will be at IBM's expense.

26 Quick Reference
Production Status: The following paragraph replaces this Section:
Each Machine is newly manufactured. It may incorporate in addition to new parts,
re-used parts as well.

Limitation of Liability: The following is added to this Section:

The limitations and exclusions specified in the Statement of Warranty will not apply
to damages caused by IBM with fraud or gross negligence and for express warranty.

In item 2, replace “U.S. $100,000” with “1.000.000 DEM.”

The following sentence is added to the end of the first paragraph of item 2:
IBM's liability under this item is limited to the violation of essential contractual terms
in cases of ordinary negligence.

IRELAND: Extent of Warranty: The following is added to this Section:

Except as expressly provided in these terms and conditions, all statutory conditions,
including all warranties implied, but without prejudice to the generality of the
foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods
and Supply of Services Act 1980 are hereby excluded.

Limitation of Liability: The following replaces items one and two of the first
paragraph of this Section:
1. death or personal injury or physical damage to your real property solely caused by
IBM's negligence; and 2. the amount of any other actual direct damages, up to the
greater of Irish Pounds 75,000 or 125 percent of the charges (if recurring, the 12
months' charges apply) for the Machine that is the subject of the claim or which
otherwise gives rise to the claim.

Applicability of suppliers and resellers (unchanged).

The following paragraph is added at the end of this Section:

IBM's entire liability and your sole remedy, whether in contract or in tort, in respect
of any default shall be limited to damages.

ITALY: Limitation of Liability: The following replaces the second sentence in the
first paragraph:
In each such instance unless otherwise provided by mandatory law, IBM is liable for
no more than: (item 1 unchanged) 2)as to any other actual damage arising in all
situations involving non-performance by IBM pursuant to, or in any way related to
the subject matter of this Statement of Warranty, IBM's liability, will be limited to the
total amount you paid for the Machine that is the subject of the claim.

Applicability of suppliers and resellers (unchanged).

The following replaces the second paragraph of this Section:

Unless otherwise provided by mandatory law, IBM and your reseller are not liable
for any of the following: (items 1 and 2 unchanged) 3) indirect damages, even if IBM
or your reseller is informed of their possibility.

SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND:

Limitation of Liability: The following is added to this Section:
IBM's entire liability to you for actual damages arising in all situations involving
nonperformance by IBM in respect of the subject matter of this Statement of

Appendix A. Product warranty and notices 27

Warranty will be limited to the charge paid by you for the individual Machine that is
the subject of your claim from IBM.

TURKIYE: Production Status: The following replaces this Section:

IBM fulfills customer orders for IBM Machines as newly manufactured in accordance
with IBM's production standards.

UNITED KINGDOM: Limitation of Liability: The following replaces items 1 and 2

of the first paragraph of this Section:
1. death or personal injury or physical damage to your real property solely caused by
IBM's negligence;
2. the amount of any other actual direct damages or loss, up to the greater of Pounds
Sterling 150,000 or 125 percent of the charges (if recurring, the 12 months' charges
apply) for the Machine that is the subject of the claim or which otherwise gives rise
to the claim.

The following item is added to this paragraph:

3. breach of IBM's obligations implied by Section 12 of the Sale of Goods Act 1979 or
Section 2 of the Supply of Goods and Services Act 1982.

Applicability of suppliers and resellers (unchanged).

The following is added to the end of this Section:

IBM's entire liability and your sole remedy, whether in contract or in tort, in respect
of any default will be limited to damages.

NORTH AMERICA

CANADA: Warranty Service: The following is added to this Section:

To obtain warranty service from IBM, call 1-800-465-6666.

UNITED STATES OF AMERICA: Warranty Service: The following is added to this

Section:
To obtain warranty service from IBM, call 1-800-IBM-SERV.

Notices
References in this publication to IBM products, programs, or services do not
imply that IBM intends to make these available in all countries in which
IBM operates. Any reference to an IBM product, program, or service is not
intended to state or imply that only that IBM product, program, or service
may be used. Subject to IBM’s valid intellectual property or other legally
protectable rights, any functionally equivalent product, program, or service
may be used instead of the IBM product, program, or service. The
evaluation and verification of operation in conjunction with other products,
except those expressly designated by IBM, are the responsibility of the user.

IBM may have patents or pending patent applications covering subject

matter in this document. The furnishing of this document does not give

28 Quick Reference
you any license to these patents. You can send license inquiries, in writing,
to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.

Any references in this publication to non-IBM Web sites are provided for
convenience only and do not in any manner serve as an endorsement of
those Web sites. The materials at those Web sites are not part of the
materials for this IBM product and use of those Web sites is at your own
risk.

IBM may use or distribute any of the information you supply in any way it
believes appropriate without incurring any obligation to you.

Processing date data

This IBM hardware product and IBM software products that might be
packaged with it have been designed, when used in accordance with their
associated documentation, to process date data correctly within and
between the 20th and 21st centuries, provided all other products (for
example, software, hardware, and firmware) used with these products
properly exchange accurate date data with them.

IBM cannot take responsibility for the date data processing capabilities of
non-IBM products, even if those products are preinstalled or otherwise
distributed by IBM. You should contact the vendors responsible for those
products directly to determine the capabilities of their products and update
them if needed. This IBM hardware product cannot prevent errors that
might occur if software, upgrades, or peripheral devices you use or
exchange data with do not process date data correctly.

The foregoing is a Year 2000 Readiness Disclosure.

Trademarks
The following terms are trademarks of the IBM Corporation in the United
States or other countries or both:
HelpCenter
HelpWare
IBM
Netfinity
NetVista
ScrollPoint

Appendix A. Product warranty and notices 29

 ThinkPad

Microsoft and Windows are trademarks of Microsoft Corporation.

Other company, product, and service names may be trademarks or service

marks of others.

Electronic emission notices

This computer is classified as a Class B digital device. However, this
computer includes a built-in network interface controller (NIC) and is
considered a Class A digital device when the NIC is in use. The Class A
digital device rating and compliance notice are primarily because the
inclusion of certain Class A options or Class A NIC cables changes the
overall rating of the computer to Class A.

Class B notices
European Union EMC Directive conformance statement

This product is in conformity with the protection requirements of EU

Council Directive 89/336/EEC on the approximation of the laws of the
Member States relating to electromagnetic compatibility. IBM cannot accept
responsibility for any failure to satisfy the protection requirements resulting
from a nonrecommended modification of the product, including the fitting
of non-IBM option cards.

This product has been tested and found to comply with the limits for Class
B Information Technology Equipment according to CISPR 22/European
Standard EN 55022. The limits for Class B equipment were derived for
typical residential environments to provide reasonable protection against
interference with licensed communication devices.

Class A notices
European Union EMC Directive conformance statement

This product is in conformity with the protection requirements of EU

Council Directive 89/336/EEC on the approximation of the laws of the
Member States relating to electromagnetic compatibility. IBM cannot accept
responsibility for any failure to satisfy the protection requirements resulting
from a nonrecommended modification of the product, including the fitting
of non-IBM option cards.

This product has been tested and found to comply with the limits for Class
A Information Technology Equipment according to CISPR 22/European

30 Quick Reference
Standard EN 55022. The Limits for Class A equipment were derived for
commercial and industrial environments to provide reasonable protection
against interference with licensed communication equipment.

Power cord notice

For your safety, IBM provides a power cord with a grounded attachment
plug to use with this IBM product. To avoid electrical shock, always use
the power cord and plug with a properly grounded outlet.

For units intended to be operated at 115 volts: Use a UL-listed and

CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT,
three-conductor cord, a maximum of 15 feet in length and a parallel blade,
grounding-type attachment plug rated 15 amperes, 125 volts.

For units intended to be operated at 230 volts (outside the U.S.): Use a cord
set with a grounding-type attachment plug. The cord set should have the
appropriate safety approvals for the country in which the equipment will be
installed.

Appendix A. Product warranty and notices 31

IBM power cords for a specific country or region are usually available only
in that country or region.

IBM power cord

part number Used in these countries and regions
13F9978 Belgium, Bosnia, Croatia, Finland, France, Egypt, Germany,
Greece, Hungary, Latin America (High Voltage), Norway,
Netherlands, Poland, Portugal, Romania, Slovenia, Spain,
Sweden, Turkey
6952301 Bolivia, Canada, Colombia, Dominican Republic, Ecuador, El
Salvador, Guatemala, Honduras, Latin America (Low
Voltage), Mexico, Nicaragua, Panama, Peru, Saudi Arabia,
Taiwan, Thailand, United States of America, Venezuela
14F0032 Hong Kong, Singapore, United Arab Emirates (Dubai), United
Kingdom
13F9996 Denmark
14F0086 Israel
14F0068 Italy, Chile
14F0014 South Africa
14F0050 Switzerland

32 Quick Reference
IBM
Part Number: 19K7889

19K7889