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Communication

exam prep

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Gaby Mbugua
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513 views4 pages

Communication

exam prep

Uploaded by

Gaby Mbugua
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF or read online on Scribd
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107/213 102/201 1907/201 COMMUNICATION SKILLS July 2012 ‘Time: 3 hours THE KENYA NATIONAL EXAMINATIONS COUNCIL CRAFT CERTIFICATE IN BAKING TECHNOLOGY CRAFT CERTIFICATE IN FOOD AND BEVERAGE PRODUCTION, SALES AND SERVICE MODULEI COMMUNICATION SKILLS 3 hours INSTRUCTIONS TO CANDIDATES This paper consists of TWO sections; A and B. Section A and B have 15 and 5 marks respectively. Answer ALL questions in section A and any other THREE questions from section B. Marks for each partland section of a question are as indicated. This paper consists of 4 printed pages. Candidates should check the question paper to ascertain that all the pages are printed as indicated and that no questions are missing. © 2012 The Kenya National Examinations Council ‘Tum over SECTION A (55 marks) Answer ALL the questions in this section. State the three activities carried out by a sender of a message before he conveys the message. (3 marks) 2. State four benefits of effective communication in an organisation. (4:marks) 3. Highlight four advantages of grapevine communication. (4 marks) 4. Mr. Kibolia is the manager of Unitia Bakery. He likes using written communication when giving information. State four limitations of using this form of communication. (4 marks) 5. Outline three activities an interviewer should engage in during the opening stage of an employment selection interview. (G marks) 6. State three advantages of asking multiple type of questions during an interview. (3 marks) 7. Identify four roles each participant in a meeting should play to help make the meeting effective. (4 marks) 8. Outline five duties performed by the secretary of any meeting. (5 marks) 9. Identify four methods of communication that can be used in lateral communication. (4:marks) 10. State four benefits of good public relations. (4 marks) 11. Identify three advantages of a decentralized filing system. G marks) 12. State the three types of effective communication skills. 3 marks) 13. State five principles of effective communication. (S marks) 14, Highlight three reasons why formal communication should be encouraged in an organization G marks) 15. Outline six methods that can be used to collect information for a report. (3 marks) 1507/213 1802/201 1907/201 2 16. (a) @) 7 @) (b) © 18. (a) 1507/213 102/201 1907/201 SECTION B (45 marks) Answer THREE questions from this section. The use of internet in business organizations has been on the rise. State three ways in which this trend has positively influenced communication. ( marks) @_—_ Explain how each of the following may act as a barrier to effective communication. I. unsolicited information; (2 marks) Tl, dress and grooming; (2 marks) TI. lack of feedback. (2 marks) ii) Suggest one way in which each of the barriers in 16 (b) (i) can be overcome. (marks) Each of the following sentences contains an error, Rewrite each sentence correcting the error. (S marks) (@ Hes the most learned between the twenty employees. (ii) You’re refund will be ready in two days. Gili) A set of keys were found along the path. (iv) The driver was fined because he failed to obey school rules. (v) The government still supports free education to all children. State five common mistakes that occur when using email for business communication. (GS marks) Identify five factors to consider when choosing an appropriate channel of ‘communication. (S marks) From the words in brackets, select the one which completes the sentence correctly. (5 marks) @ —_ Jimwas the__(smarter, smartest) of the two young men. (i) ‘They dreaded___ (losing, loosing) in the match. (iii) We are yet to be provided with (stationery, stationary). 3 ‘Turn over (iv) Bach member of staff must do his (beat, bit). () Further, Farther) discussion will be held next week. (b) Explain the meaning of the following types of meetings: informal meetings; working parties; departmental meeting; ‘management meeting; annual general meeting. (10 marks) 19. The Managing Director of Daani Bakery Limited has noted with great concem a decline in number of customers visiting the organization. As the General Manager, you have been requested to investigate this matter and write a report. Assuming you have completed the investigations, write the report. (15 marks) 20. ‘The Executive Board of Rens Bakers Limited recently held a meeting in which the following issues were discussed: @ Opening of a new brancl Gi) Increase in variety of products; ii) Increased sales campaigns. ‘As the secretary to the board, write the minutes, (15 marks) 1507/213 1802/201 1907/201 4

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