Enhanced Security Guard Training Program
Enhanced Security Guard Training Program
Plan of Instruction
STATE OF NEW YORK
Office of Homeland Security
Version: 08/25/06
New York State Office of Homeland Security
“Deterrence Through Preparedness”
VERSION: 08/25/06
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ACKNOWLEDGMENTS
George E. Pataki
Governor,
State of New York
James W. McMahon
Director,
NYS Office of Homeland Security
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Foreword
Purpose: The Enhanced Security Guard Training Program is intended to support and complement the
existing security guard training and counter terrorism efforts in New York State by providing training and
education designed to…:
…consisting of instruction
(iv) requiring at least forty hours of training including 3 hours of training devoted to terrorism
awarenessiv; and
(v) has been certified as a qualified program by the state office of homeland securityv.
Eighty-five percent of the critical infrastructure in the United States belongs to private enterprise and
corporations. Thus, security guards are literally one of the nation’s first groups of defenders and play an
integral role in prevention and deterrence efforts. Success in prevention and deterrence of both general
crime, and terrorist acts as well, begins with the establishment of a baseline and maintenance of a robust
all-hazards and all-crimes management infrastructure. The professional security guard industry in New
York State with an excess of 140,000 certified security guards inhabit that baseline. This program will
provide security guards with the basic awareness of terrorism issues that can potentially affect
responsibilities within the purview of their employment. It will improve observation, detection and
reporting capabilities while enhancing coordination capability with other emergency response
professionals. Additionally, this program will elaborate on previously provided instruction, thereby
elevating participants’ familiarity with access control issues and security technology.
Topical areas include the following periods of instruction: Information and Intelligence Sharing;
Terrorism Indicators and Trends; WMD Standardized Awareness Training; Anti-Surveillance Strategies;
Prevention and Physical Security- Vulnerability Assessments; Safety and Security- Emergency Planning;
National Incident Management (NIMS) training to include, IS-700 National Incident Management System
- An Introduction; and ICS-100 Introduction to Incident Command System (ICS); the Fundamentals of
Patrol; Criminal and Civil Law – Powers and Limitations; Cooperation and Coordination in Public
Relations and Basic First Aid.
This program of instruction is consistent with and in recognition of “Homeland Security Presidential
Directive 8: National Preparedness (HSPD-8vi) which call for a National Preparedness Goal that
establishes measurable priorities, targets, and a common approach to developing needed capabilities.
The Goal utilized a Capabilities-Based Planning approach to help answer the questions “how prepared
i
§ 7. Paragraph (r)subdivision 2 of section 709
ii
§ 7. Paragraph (r)subdivision 2 of section 709
iii
§ 7. Paragraph (r)subdivision 2 of section 709
iv
§ 7. Paragraph (r)subdivision 2 of section 709
v
§ 7. Paragraph (r)subdivision 2 of section 709
vi
Homeland Security Presidential Directive 8, December 17, 2003, President
George Bush
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are we?” “how prepared do we need to be?” and “how do we prioritize efforts to help answer to close
the gap?” A central objective of Capabilities-Based Planning is the identification of target level of
capabilities that Federal, State, local, and tribal entities must achieve to perform critical tasks for
homeland security missions. Capabilities are combinations of resources that provide the means to
achieve a measurable outcome resulting from performance of one or more critical tasks, under
specified conditions and performance standards. Version 1.0 of the Target Capabilities List (TCL)
identifies 36 target capabilities.”vii
Additionally, this program recognizes and is consistent with the Universal Task Listviii (UTL) which
“defines what tasks need to be performed by Federal, State, local, and tribal jurisdictions and the
private sector to prevent, protect against, respond to, and recover from events defined in the National
Planning Scenarios” ix in the following areas:
Common
Planning (Training) (All Modules)
vii
U.S. Department of Homeland Security Fact Sheet
http://www.ojp.usdoj.gov/odp/docs/Target_Capabilities_List_041405.pdf
viii
Universal Task List, Version 2.1, U.S. Department of Homeland Security
ix
Universal Task List, Version 2.1, U.S. Department of Homeland Security
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In addition to compliance with and guidance obtained from HSPD-8, this program was developed in
accordance with compliance standards of Homeland Security Presidential Directive-5 (HSPD-5)x,
Management of Domestic Incidents, so as to ensure standardization and conformity with nationally
accepted practices and the National Incident Management System (NIMS).
Guidance was also obtained from the Office for Domestic Preparedness (Grants and Training),
Emergency Responder Guidelinesxi; Awareness Level, as follows:
1. Recognize Hazardous Materials Incidents.
2. Know the protocols used to detect the potential presence of weapons of mass destruction (WMD)
agents or materials.
3. Know and follow self-protection measures for WMD events and hazardous materials events.
4. Know procedures for protecting a potential crime scene.
5. Know and follow agency/organization’s scene security and control procedures for WMD and
hazardous materials events.
6. Possess and know how to properly use equipment to contact dispatcher or higher authorities to
report information at the scene and to request additional assistance or emergency response
personnel.
Guidance was also obtained from 29 CFR 1910.120xii OSHA Compliance Regulations as follows:
29 CFR 1910.120xiii OSHA Compliance
1910.120(q)(6)(i)
First responder awareness level. First responders at the awareness level are individuals who are likely to
witness or discover a hazardous substance release and who have been trained to initiate an emergency
response sequence by notifying the proper authorities of the release. They would take no further action
beyond notifying the authorities of the release.
Guidance was also obtained from the Office for Domestic Preparedness (Grants and Training),
Prevention and Deterrence Guidelines; June 2003
I. Jurisdictions seeking to improve “Collaborations” between and among public and private
sector agencies to prevent WMD terrorism should:
1. Recognize that there is a need for prevention act ivies and actions and that prevention is
critical to a jurisdiction’s preparation for terrorism.
2. Establish a system, center, or task force to serve as a “clearing house” for all potentially
relevant domestically generated terrorism data and information to ensure interpretation and
assessment of the data and information.
3. Prepare Memorandum of Understanding (MOUs) and formal coordination agreements
between appropriate agencies (public and private) describing mechanisms to exchange
information regarding vulnerabilities and risks, coordination of responses, and processes to
facilitate information sharing and multi-jurisdictional preemption of terrorist acts or events.
4. Use Community-policing initiatives, strategies, and tactics as a basis to identify suspicious
activities related to terrorism.
5. Explicitly develop “social capital” through collaboration between the private sector, law
enforcement and other partners so that data,
x
Homeland Security Presidential Directive/HSPD-5, February 28, 2003,
President George Bush
xi
Emergency Responder Guidelines, Office for Domestic Preparedness, August 1,
2002
xii
Hazardous Waste Operations and Emergency Response, 29 CFR 1910.120
xiii
Hazardous Waste Operations and Emergency Response, 29 CFR 1910.120
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information, assistance, and “best practices” may be shared and collaborative processes
developed.
6. Coordinate Federal, state, and local information, plans and actions for assessments, prevention
procedures, infrastructure protection, and funding priorities to address prevention.
7. Establish a regional prevention information command center and coordinate the flow of
information (in and out) regarding infrastructure.
8. Exercise prevention and collaboration measures.
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Table of Contents
Periods of Instruction………………………………………………………………………………..Page 15
Section 6 – Prevention and Physical Security – Vulnerability Assessment Awareness .................... Page 26
Section 9 – Fundamentals of Patrol – Communications, Cooperation, and Public Relations ........... Page 32
Appendices……………………………………………………………………………..……………Page 43
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Plan of Instruction
Goals:
The Enhanced Security Guard Program is intended to support and complement the current security guard
training and counter terrorism efforts in the State of New York. Through this program, security guards
will gain an increased level of training and knowledge pertaining to security concerns and terrorism
related issues in support of their role as security specialists and the responsibilities inherent within the
purview of their profession.
Cognitive Goal: To provide participants with the basic knowledge and capability to detect and discern
potential criminal and terrorist related activities through a cohesive industry-wide effort, promoting a
robust environment of prevention and deterrence.
Affective Goal: To provide participants with an appreciation for the complexity and enormity of criminal
and terrorism-related activities, as well as an awareness of on-going counter terrorism efforts on local, a
state and national level.
Per § 7. Paragraph (r) subdivision 2 of section 709, The Enhanced Security Guard Program is intended to
provide attendees with the training and skills necessary to:
(iv) requiring at least forty hours of training including 3 hours of training devoted to terrorism
awareness; and
(v) has been certified as a qualified program by the state office of homeland security.
Target Audience: New York State “certified” Security Guard professionals and or supervisory or
management staff of a certified Security Guard Agency.
Basic Characteristics:
As it relates to the General Business Law §89-f (part 6) of the Security Guard Act:
“Security Guard” shall mean a person, other than a police officer, employed by a security guard
company to principally perform one or more of the following functions within the state:
a.) protection of individuals and/or property from harm, theft or other unlawful activity;
b.) deterrence, observation, detection and/or reporting of incidents in order to prevent any
unlawful or unauthorized activity including but not limited to unlawful or unauthorized
intrusion or entry, larceny, vandalism, abuse, arson or trespass on property;
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Provided, however, that a security guard who is otherwise subject to regulation with respect to
registration and training by the federal government in the performance of their duties, or a security guard
providing such services on a voluntary basis, shall not be subject to the provisions of this articlexiv.
The role of a security guard professional is to provide his/her client/employer with professional protective
services and is dedicated to the principle of maintaining order and security within the area of his/her
control. A security guard must be firm but fair and cognizant that his/her actions are geared to the safety
of people and their property. The primary responsibility of a security guard is to protect persons and/or
property from harm.
Because eighty-five percent of the critical infrastructures in the United States belong to private enterprise
and corporations and due to the current world environment with terrorist activity so highly publicized, it
is essential that the security guard industry be a knowledgeable component in our prevention and
deterrence efforts. Therefore, these individuals require the basic knowledge to enable them to discern,
recognize and take appropriate action to allow our other enforcement and intervention components to take
further action. Acquiring the knowledge does not ensure both effective or efficient prevention and
deterrence efforts. This knowledge must be combined not only with appropriate and timely two-way
communication avenues, but also a central focal point that allows for collection, analysis, and feedback of
information. This program will provide that knowledge and capability to access those mechanisms.
General Pre-Requisites:
All course participants must be Security Guardsxv as applicable to the New York State General Business
and Executive Laws, or supervisory/management/administrative staff within a certified Security Guard
Agency.
The New York State Office of Homeland Security Enhanced Security Guard Training Program is an
extension of previously provided training as governed by New York State Law. Therefore, security
guards participating within this course of instruction must have satisfied all previous training
requirements
This course is designed to support and complement counter-terrorism efforts currently underway
throughout New York State. As such, it provides basic information for professional security guards on
Terrorism Trends and Indicators, Information and Intelligence Sharing, Weapons of Mass Destruction
Awareness, Anti-Surveillance Efforts, Prevention and Physical Security - Vulnerability Assessments,
Emergency Disaster and Contingency Planning (an all-hazards approach), the National Incident
Management System (IS-700, & ICS 100 ), Access Control, Communications, Criminal and Civil legal
issues and Cooperation and Coordination in Public Relationships. The course consists of 13 sections
xiv
§89-f (part 6) of the Security Guard Act
xv
§89-f (part 6) of the Security Guard Act
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surrounding the aforementioned topics given in classroom sessions to be provided in blocks of training as
deemed appropriate to complete with minimal interruption of service. The entire program must be
completed within any time constraint proscribed by law in connection with any intended benefit for a
taxpayer.
Through this course, security guards will gain a basic terrorism awareness that may potentially affect
issues and responsibilities within the purview of their employment. It will improve observation, detection
and reporting skills while enhancing coordination capability with emergency response professionals.
Additionally, it is anticipated that access control issues and security technology familiarity on the part of
the security professional will be enhanced through the completion of this program.
Required Text/Materials
Enhanced Security Guard Instructor Manual (Version 1), New York State Office of Homeland Security
Enhanced Security Guard Participant Manual (Version 1), New York State Office of Homeland Security
(To be retained in ownership by student)
The Security Handbook, Second Edition; Purpura, Phillip P. (2003). Burlington M: Elsevier. (To be
retained in ownership by student)
Jane’s Workplace Security Handbook, First Edition, (Jane’s Information Group) (To be retained in
ownership by student)
IS-700 National Incident Management System (NIMS): An Introduction, (program support materials),
Federal Emergency Management Agency, Emergency Management Institute –
(http://training.fema.gov/emiweb/IS/is700.asp)
ICS-100 Introduction to ICS (program support materials), Federal Emergency Management Agency,
Emergency Management Institute – http://training.fema.gov/emiweb/IS/is100.asp
NIMS Training Guidelines for FY 2006: IS-700, IS-800, ICS-100-400
AWR-160 - WMD Awareness Instructor Manual, U.S. Department of Homeland Security, Office of State
and Local Government Coordination and Preparedness, National Domestic Preparedness Consortium.
AWR-160 - WMD Awareness Student Manual, U.S. Department of Homeland Security, Office of State
and Local Government Coordination and Preparedness, National Domestic Preparedness Consortium. (To
be retained in ownership by student)
2004 Emergency Response Guidebook, U.S. Department of Transportation, Research and Special
Programs Administration, Office of Hazardous Materials and Training. (To be retained in ownership by
student)
ATF Lethal Blast, Isolation, and Evacuation Distances Chart
ATF Bomb Threat Checklist
FBI Suspicious Package Brochure
VIDEO: Surviving the Secondary Device Video; (Department of Justice)
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VIDEO: Suicide Bombings: The New Chaos; (International Association of Fire Chiefs)
American Red Cross, American Heart Association (or equivalents) Basic First Aid Student Manual, and
the appropriate and adequate supporting first aid equipment as determined by those agencies.
Resource Requirements:
Certified Security Guard Schools participating in this program must have access to the internet to
download FEMA study materials for Sections 11, and 12, regarding National Incident Management
System and ICS courses. Electronic submission of a security guard’s final exam must be accomplished by
participating schools to validate and certify the participant’s study and partaking of the exam.
Arrangements for participation in a Basic First Aid course entail several options and potential resource
requirements to fulfill instruction by a Certified Security Guard School are enclosed in a separate
document which is attached as Appendix A.
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Course Structure
Methods of Instruction:
Lecture
Discussion
Demonstration
Performance
Evaluation
Upon completion of this program the attendee as directed by § 7. Paragraph (r)subdivision 2 of section
709 will have achieved and be able to:
(iv) requiring at least forty hours of training including 3 hours of training devoted to terrorism
awareness; and
(v) has been certified as a qualified program by the state office of homeland security.
Discussion Material: As events that may impact the role of security specialists are capricious and may
shift on a frequent basis, discussion will be generated on a daily basis (where appropriate), consistent with
current events to aid attendees in better understanding their evolving role as security specialists.
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Additionally participants will be required to complete course evaluations consistent with Kirkpatrick’s
four-level modelxvi of evaluation (level one – reaction), and student evaluations that focus on:
Participant Requirements:
All course participants must be Security Guardsxvii as defined in the New York State General Business
and Executive Laws or management/staff members working within, for, or with a licensed security entity.
The New York State Office of Homeland Security Enhanced Security Guard Training Program is an
extension of previously provided training as governed by New York State Law. Therefore, security
guards participating within this course of instruction must have satisfactorily completed all necessary
training requirements.
xvi
Kirkpatrick, D.L. (1994). Evaluating training programs: the four levels,
San Francisco, CA: Berrett-Koehler
xvii
§89-f (part 6) of the Security Guard Act
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Periods of Instruction
Sections 1 - 13
This section provides participants with a review of the development of the security guard profession in
America and the evolving responsibilities and challenges facing today’s security professional.
Enabling Learning Objectives: Upon completion of this section the participant will be able to:
1. Discuss and describe the evolution of security in America
2. Describe/Explain the growth of private security companies in America
3. Describe/list the evolving challenges and responsibilities facing today’s security professional
Required Reading: Enhanced Security Guard Student Manual, (Version 1), New York State Office of
Homeland Security
The Security Handbook, Second Edition; Purpura, Phillip P. (2003). Burlington M: Elsevier
Assignment: The Security Handbook, Second Edition: Chapter 1, pages 3 - 20; NYS Enhanced Security
Guard Student Manual: Section 1.
Participant Feedback:
Participants will be required to complete an evaluation that focuses on
• The participant’s knowledge at the beginning of this period of instruction;
• The participant’s knowledge at the conclusion of this period of instruction;
• The value of the materials, information and knowledge conveyed during this
instruction;
• The relevance of the instruction in relation to the participant’s duties and responsibilities
at a specified work location.
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Section Two: Criminal and Civil Law – Theory and Application 2.0 Hours
This section provides a basic understanding of criminal and civil law to the security specialist. It is
intended to provide him or her with a deeper appreciation of the law, thereby enhancing their ability to
make informed decisions and judgments when encountering circumstances requiring such.
• Upon completion of this section, participants will be able to explain sources of American law,
explain the difference between civil and criminal law, and describe the basic terrorism crimes in
New York State.
Enabling Learning Objectives: Upon completion of this section the participant will be able to:
1. Define the term ‘law” and explain the four jurisprudential schools of thought.
2. List the primary sources of American law.
3. Explain the difference between criminal and civil law.
4. List and explain the remedies for violations of criminal and civil law.
5. Explain the authority a civilian security guard has to affect an arrest.
6. Define the term “tort” and explain the difference between intentional and unintentional torts.
7. List four (4) intentional torts and one (1) unintentional tort.
8. List at least 4 basic crimes relating to terrorism and/or support thereof in New York State
9. Define/List elements of those basic crimes and explain how they relate to terrorism
Required Reading: NYS Enhanced Security Guard Student Manual, (Version 1), New York State Office
of Homeland Security
The Security Handbook, Second Edition; Purpora, Phillip P. (2003). Burlington M: Elsevier
Assignment: The Security Handbook, Second Edition: Chapter 7, pages 149-170; NYS Enhanced
Security Guard Student Manual: Section 2.
Participant Feedback:
Participants will be required to complete an evaluation that focuses on
• The participant’s knowledge at the beginning of this period of instruction;
• The participant’s knowledge at the conclusion of this period of instruction;
• The value of the materials, information and knowledge conveyed during this
instruction;
• The relevance of the instruction in relation to the participant’s duties and responsibilities
at a specified work location.
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This period of instruction will illustrate the critical need for sharing information and intelligence. It will
detail steps taken to enhance information sharing projects and initiatives with emphasis on a prevention
and deterrence approach. The instructor will discuss the role of security guards in that endeavor.
Information sharing initiatives will be identified and communication avenues will be addressed to ensure
communication paths are multi-directional. Additional discussion will focus on current information and
intelligence collection efforts within this state as well as nationally. While providing an overview, it will
distinguish the difference between information and intelligence and how the security guard industry can
support these efforts and identify various collection methods, programs and initiatives.
• Upon completion of this section the participant will be able to describe/explain intelligence
collection and reporting avenues.
Enabling Learning Objectives: Upon completion of this section the participant will be able to:
Required Reading: Enhanced Security Guard Participant Manual (Version 1) Student Manual, New
York State Office of Homeland Security
Participant Feedback:
Participants will be required to complete an evaluation that focuses on
• The participant’s knowledge at the beginning of this period of instruction;
• The participant’s knowledge at the conclusion of this period of instruction;
• The value of the materials, information and knowledge conveyed during this
instruction;
• The relevance of the instruction in relation to the participant’s duties and responsibilities
at a specified work location.
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This course of instruction will illustrate the importance of maintaining vigilance with respect to
terrorist/criminal indicators and suspicious activities. Emphasis will be placed on the integral role
security personnel can play in preventing a possible terrorist/criminal attack. The instructor will outline
recent terrorism trends; identify indicators of suspicious activity that could possibly be related to
terrorism. Communication avenues will also be provided to report suspected criminal and suspicious
activity.
• Upon completion of this section the participant will be able to identify/describe protective
measures for facilities potentially targeted by criminals/terrorists.
Enabling Learning Objectives: Upon completion of this section the participant will be able to:
Required Reading: NYS Enhanced Security Guard Student Manual, (Version 1), New York State Office
of Homeland Security, Jane’s Workplace Security Handbook: Chapter 2.
Assignment: NYS Enhanced Security Guard Student Manual: Section 4; Jane’s Workplace Security
Handbook: Chapter 2.
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Participant Feedback:
Participants will be required to complete an evaluation that focuses on
• The participant’s knowledge at the beginning of this period of instruction;
• The participant’s knowledge at the conclusion of this period of instruction;
• The value of the materials, information and knowledge conveyed during this
instruction;
• The relevance of the instruction in relation to the participant’s duties and responsibilities
at a specified work location.
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This section discusses the importance of surveillance recognition by the security specialist and provides
an understanding of the basic tools/procedures utilized to help deter effective surveillance by terrorists or
criminals and discusses methods utilized to employ effective counter-surveillance practices.
• Upon completion of this section, participants will be able to describe surveillance, counter-
surveillance, and interdiction of the terrorist attack cycle.
Enabling Learning Objectives: Upon completion of this section, participants will be able to:
Required Reading: NYS Enhanced Security Guard Student Manual, (Version 1), New York State Office
of Homeland Security; Jane’s Workplace Security Handbook (1st Edition).
Assignment: Enhanced Security Guard Student Manual: Section 5; Jane’s Workplace Security
Handbook: Chapter 2.
Participant Feedback:
Participants will be required to complete an evaluation that focuses on
• The participant’s knowledge at the beginning of this period of instruction;
• The participant’s knowledge at the conclusion of this period of instruction;
• The value of the materials, information and knowledge conveyed during this
instruction;
• The relevance of the instruction in relation to the participant’s duties and responsibilities
at a specified work location.
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Section Six: Prevention and Physical Security–Vulnerability Assessment Awareness 2.0 hours
It has become increasingly important to protect the critical infrastructure assets in our country.
Preemptive and protective measures to mitigate vulnerabilities in our places of businesses are a must if we
are to deter criminal or terrorist efforts to exploit avoidable deficiencies. This requires an understanding
by security professionals of their infrastructure, and the vulnerability, assets, and possible threats that are
coupled with said infrastructures. There is an inherent responsibility on the part of the security
professional to assist law enforcement and security experts in the protection of critical infrastructure; thus
having a more comprehensive understanding of these elements will provide a deeper appreciation of the
appropriate measures that must be taken in securing critical infrastructures.
• Upon completion of this section the participant will be able to explain what is meant by critical
infrastructure and key resources, as well as the security specialist’s role in their protection.
Enabling Learning Objectives: Upon completion of this section participants will be able to:
Required Reading: NYS Enhanced Security Guard Student Manual, (Version 1), New York State Office
of Homeland Security; Jane’s Workplace Security Handbook (1st Edition)
Assignment: NYS Enhanced Security Guard Student Manual: Section 6; Jane’s Workplace Security
Handbook (1st Edition), Chapter 2.
Participant Feedback:
Participants will be required to complete an evaluation that focuses on
• The participant’s knowledge at the beginning of this period of instruction;
• The participant’s knowledge at the conclusion of this period of instruction;
• The value of the materials, information and knowledge conveyed during this
instruction;
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• The relevance of the instruction in relation to the participant’s duties and responsibilities
at a specified work location.
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This section will introduce participants to the four phases of emergency management (preparedness,
response, recovery, and mitigation) and how to organize planning efforts towards an overall Emergency
Operation Plan. Program highlights include planning development, implementation, revision, and
maintenance. Additionally, best practices for specialized plans outlining evacuation, shelter-in-place, or
combination practices are addressed. This module further emphasizes the continued contributions
participants may make if an emergency situation must be sustained for an extended period of time.
Terminal Learning Objective - Upon completion of this section participants will be able to
describe/explain their role in the emergency management process.
Enabling Learning Objectives: Upon completion of this section participants will be able to:
Required Reading: NYS Enhanced Security Guard Student Manual, (Version 1), New York State Office
of Homeland Security; Jane’s Workplace Security Handbook: Chapter 2, The Security Handbook, Second
Edition.
Assignment: NYS Enhanced Security Guard Student Manual: Section 7; The Security Handbook,
Second Edition: Chapter 12, pages 269-296, Jane’s Workplace Security Handbook: Chapters 2 and 6.
Participant Feedback:
Participants will be required to complete an evaluation that focuses on
• The participant’s knowledge at the beginning of this period of instruction;
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This section focuses on the importance of effective access and exit control measures in regulating the
movement of people, vehicles, and items into, out of, and within a facility. To that end additional
discussion will involve guidelines and procedures utilized in the detection of fraudulent documents.
Terminal Learning Objective - Upon completion of this section the participant will be able to describe
access control.
Enabling Learning Objectives: Upon completion of this section the participant will be able to:
Required Reading: NYS Enhanced Security Guard Program Student Manual, (Version 1), New York
State Office of Homeland Security; The Security Handbook, Second Edition; Purpora, Phillip P. (2003).
Burlington M: Elsevier; Jane’s Workplace Security Handbook (1st Edition).
Participant Feedback:
Participants will be required to complete an evaluation that focuses on
• The participant’s knowledge at the beginning of this period of instruction;
• The participant’s knowledge at the conclusion of this period of instruction;
• The value of the materials, information and knowledge conveyed during this
instruction;
• The relevance of the instruction in relation to the participant’s duties and responsibilities
at a specified work location.
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• Laptop/Desktop Computer
• External Computer Speaker System for Video Segments
• PowerPoint Presentation: Section 8
• LCD Projector
• CD Rom instructional materials
• Course instructional notes
• Participant Attendance Form
• White Board/Flip Charts
• Dry Erase Markers
• Student Notepads
• Extension Cord / Surge Protector
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Effective communication skills, which include but are not limited to direct exchanges, telephonic
communications, radio reports, interviews, or report writing, are the foundation of many professional
positions. A major function of the security specialist’s responsibility is to observe, identify, and report
events which may include criminal and or terrorist activity, unsafe or dangerous conditions, fire and life
safety hazards, and other site related events. This section is designed to provide the security officer with
skills to help enhance his or her communication skills. This module is designed to enhance the
communication and interpersonal skills of security guard professionals, their managers, and planners. As
a security guard professional, you must be a skilled communicator to achieve your objectives. You are
required to convey information to a broad audience that includes public and private sector organizations,
the media, disaster victims, and co-responders. Even during non-emergency situations, you will need to
rely on strong communication skills to coordinate with staff and to promote safety awareness.
Terminal Learning Objective: Upon completion of this section, participants will be able to describe
characteristics of effective communication, cooperation, and public relations, as well as be able to
describe ways in which they can enhance communication to better protect their facility.
Enabling Learning Objectives: Upon completion of this section the participant will be able to:
1. Define/Explain Communication.
2. List/Explain the main components of the communication process.
3. Identify, describe, and interpret non-verbal behavior patterns.
4. Explain/Describe effective communication skills.
5. List/Explain the necessary skills for conducting effective interviews.
6. Identify and describe barriers to effective communication.
7. Explain/Define the value and importance of empathetic listening.
8. Explain/Describe the importance of tailoring your message to your audience.
9. Describe/Explain the significance of diversity.
10. Describe/List the means utilized to access the multicultural needs of your audience.
11. Describe/Explain the appropriate use of technology in enhancing the communication
process.
12. Understand/Explain how emergency communication needs differ from daily
communication and how to be most effective under emergency circumstances.
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Required Reading: Enhanced Security Guard Student Manual, (Version 1), New York State Office of
Homeland Security; The Security Handbook, Second Edition; Purpora, Phillip P. (2003). Burlington M:
Elsevier; Jane’s Workplace Security Handbook (1st Edition)
Assignment: The Security Handbook, Second Edition: Purpora, Phillip P. (2003), Chapter 3, 49-66;
Chapter 6, pages 130-148, Enhanced Security Guard Student Manual, Section 9, Jane’s Workplace
Security Handbook (1st Edition) pages 291-300; Section 10 Jane’s Workplace Security Handbook (1st
Edition), pages 300-313
Participant Feedback:
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Developed by the National Domestic Preparedness Consortium (NDPC), this section is designed to
enhance the capabilities of participants to prevent, deter, prepare for, respond to, and recover from
incidents of terrorism involving Weapons of Mass Destruction (WMD) which may include chemical,
biological, radiological, nuclear, or explosives agents. The WMD Awareness Level Training is intended
to establish a common baseline to ensure statewide consistency in WMD education and training providing
attendees with awareness-level instruction on identification, avoidance, isolation, and notification
techniques necessary and appropriate in a WMD environment.
First responder awareness level. First responders at the awareness level are individuals
who are likely to witness or discover a hazardous substance release and who have been
trained to initiate an emergency response sequence by notifying the proper authorities of
the release. They would take no further action beyond notifying the authorities of the
release. First responders at the awareness level shall have sufficient training or have had
sufficient experience to objectively demonstrate competency in the following areas:
1910.120(q)(6)(i)(A)
An understanding of what hazardous substances are, and the risks associated with them in an
incident.
1910.120(q)(6)(i)(B)
An understanding of the potential outcomes associated with an emergency created when
hazardous substances are present.
1910.120(q)(6)(i)(C)
The ability to recognize the presence of hazardous substances in an emergency.
1910.120(q)(6)(i)(D)
The ability to identify the hazardous substances, if possible.
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1910.120(q)(6)(i)(E)
An understanding of the role of the first responder awareness individual in the employer's
emergency response plan including site security and control and the U.S. Department of
Transportation's Emergency Response Guidebook.
1910.120(q)(6)(i)(F)
The ability to realize the need for additional resources, and to make appropriate notifications to
the communication center.
Enabling Learning Objectives: Upon completion of this section participants will be able to:
Required Reading: AWR-160 - WMD Awareness Student Manual, U.S. Department of Homeland
Security, Office of State and Local Government Coordination and Preparedness, National Domestic
Preparedness Consortium
2004 Emergency Response Guidebook, U.S. Department of Transportation, Research and Special
Programs Administration, Office of Hazardous Materials and Training.
Participant Feedback:
Participants will be required to complete an evaluation that focuses on
• The participant’s knowledge at the beginning of this period of instruction;
• The participant’s knowledge at the conclusion of this period of instruction;
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• The value of the materials, information and knowledge conveyed during this
instruction;
• The relevance of the instruction in relation to the participant’s duties and responsibilities
at a specified work location.
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Section Eleven IS-700 National Incident Management System; An Introduction 3.0 hours
Efforts among federal, state, local and private entities to conduct best practices in all-hazards
preparedness have spawned promise for a nation ready to handle any kind of significant incident in a
coordinated and efficient manner.
As per Homeland Security Presidential Directive 5 (HSPD-5), the Federal Emergency Management
Agency’s (FEMA) development of the National Incident Management System (NIMS) has given agencies
at every level a universal standard to follow relating to terminology, incident command structure,
communication, and information and resource management. Training for our first responders on topics
such as NIMS and ICS has become a priority. This module is designed to provide the security guard
industry with a basic awareness of NIMS principles, requirements, and practices.
Enabling Learning Objectives: Upon completion of this section the participants will have the ability to:
Assignment: Instructor Facilitated Delivery: IS-700 National Incident Management System (NIMS): An
Introduction, (program support materials);
Participant Feedback:
Participants will be required to complete an evaluation that focuses on
• The participant’s knowledge at the beginning of this period of instruction;
• The participant’s knowledge at the conclusion of this period of instruction;
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• The value of the materials, information and knowledge conveyed during this
instruction;
• The relevance of the instruction in relation to the participant’s duties and responsibilities
at a specified work location.
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ICS 100, Introduction to the Incident Command System, introduces the Incident Command System (ICS)
and provides the foundation for higher level ICS training. This course describes the history, features and
principles, and organizational structure of the Incident Command System. It also explains the relationship
between ICS and the National Incident Management System (NIMS).
Enabling Learning Objectives: Upon completion of this section the participant will be able to:
Assignment: Instructor Facilitated Delivery: ICS-100 Introduction to ICS (program support materials);
Internet Based Self Study: http://training.fema.gov/emiweb/IS/is100.asp
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• Laptop/Desktop Computer
• LCD Projector
• PowerPoint Presentation: Section 12 (ICS-100 Basic ICS)
• CD Rom instructional materials
• Course instructional notes
• Participant Attendance Form
• White Board/Flip Charts
• Dry Erase Markers
• Student Notepads
• Student Exam
• Extension Cord / Surge Protector
• FEMA ICS-100 Student Exam
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The American Red Cross First Aid/CPR/AED Program or Equivalent (based upon matched time frame,
course objectives, and recognition as an approved training curriculum) is a first aid and cardiopulmonary
resuscitation (CPR), training program which prepares individuals to respond to injuries and sudden
illnesses that may arise in the workplace. It is designed to provide participants with the knowledge and
skill necessary to prevent, recognize, and provide basic care for injuries and sudden illnesses until
advanced medical personnel arrive to provide care.
Enabling Learning Objectives: Upon completion of this section participants will be able to:
Required Reading: American Red Cross First Aid/CPR/AED Program Participant Book and Supporting
Materials or equivalent.
Assignment: American Red Cross First Aid/CPR/AED Program Participant Book: Pages 2-58 or
equivalent.
Participant Feedback:
Participants will be required to complete an evaluation that focuses on
• The participant’s knowledge at the beginning of this period of instruction;
• The participant’s knowledge at the conclusion of this period of instruction;
• The value of the materials, information and knowledge conveyed during this
instruction;
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• The relevance of the instruction in relation to the participant’s duties and responsibilities
at a specified work location.
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Appendix A:
Bibliography and Resource Materials
The Security Handbook, Second Edition; Purpora, Phillip P. (2003). Burlington M: Elsevier.
IS-700 National Incident Management System (NIMS): An Introduction, (program support materials),
Federal Emergency Management Agency, Emergency Management Institute –
(http://training.fema.gov/emiweb/IS/is700.asp)
ICS-100 Introduction to ICS (program support materials), Federal Emergency Management Agency,
Emergency Management Institute – http://training.fema.gov/emiweb/IS/is100.asp
AWR-160 - WMD Awareness Student Manual, U.S. Department of Homeland Security, Office of State
and Local Government Coordination and Preparedness, National Domestic Preparedness Consortium.
2004 Emergency Response Guidebook, U.S. Department of Transportation, Research and Special
Programs Administration, Office of Hazardous Materials and Training.
American Red Cross, Basic First Aid Student Manual, and the appropriate and adequate supporting first
aid equipment as determined by the American Red Cross
Homeland Security Presidential Directive 8, December 17, 2003, President George Bush
Homeland Security Presidential Directive/HSPD-5, February 28, 2003, President George Bush
Universal Task List, Version 2.1, U.S. Department of Homeland Security, May 23, 2005
Prevention and Deterrence of Terrorist Acts by Law Enforcement, NCBRT, New Mexico Tech
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Appendix B:
Glossary of Terms
A
AAR After-Action Report/Review
APPL Area Police-Private Security Liaison Program
ASIS American Society for Industrial Security
ADMIN Administration
ALS Advanced Life Support
AO Area of Operations
AOC Area of Concern
AOR Area of Responsibility
AP Assembly Point
B
BLS Basic Life Support
C
CA Chemical Agent
CAD Computer Aided/Assisted Dispatch
CAMEO Computer Aided Management of Emergency Operations
CBRNE Chemical/ Biological/ Radiological/ Nuclear/ Explosive
CC Coordination Center
CCC Crisis Coordination Center
CCT Critical Care Transport
CDP Center for Domestic Preparedness
CEC Chief Exercise Controller
CEM Certified Emergency Manager
Comprehensive Emergency Management
CEMP Comprehensive Emergency Management Plan
CEOC County Emergency Operations Center
CERT Community Emergency Response Team
Computer Emergency Readiness Team
CERT/CC Community Emergency Response Team/Coordination Center
CFE Certified Fraud Examiners (Association of)
CFR Code of Federal Regulations
CI Critical Infrastructure
CII Critical Infrastructure Information
CIMRT Critical Incident Management Response Team
CIMS Critical Incident Management Support
CIS Community Information System
CISD Critical Incident Stress Debriefing
CISM Critical Incident Stress Management
CMC Crisis Management Center
Crisis Management Coordinator
CMT Crisis Management Team
CO Communications Officer
COOP Continuity of Operations
CP Command Post
Control Point
Coordination and Planning
CPL Criminal Procedural Law
CPLR Criminal Procedural Law and Rules
CPX Command Post Exercise
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D
DHHS Department of Health and Human Services
DHS Department of Homeland Security (ESF-13)
DMAT Disaster Medical Assistance Team
DMNA Division of Military and Naval Affairs
DMORT Disaster Mortuary Operational Response Team
DOH Department of Health
DOS Department of State
DP Disaster Preparedness
DPC Disaster Preparedness Commission (NYS)
DSP Division of State Police (New York State)
E
EAP Emergency Action Plan
ECC Emergency Communications Center
ECCV Emergency Command and Control Vehicle
EFO Emergency Field Office
EIO Emergency Information Officer
EMA Emergency Management Agency
EMI Emergency Management Institute
EMRT Emergency Medical Response Team
EMS Emergency Medical Services
EMT Emergency Management Team
Emergency Medical Technician
EMT-P Emergency Medical Technician-Paramedic
EOC Emergency Operations Center
ERN Emergency Response Network
ERP Emergency Response Plan
ERPG Emergency Response Guidelines
ERT Emergency Response Team
F
FBI Federal Bureau of Investigation
FE Functional Exercise
FEMA Federal Emergency Management Agency
FSE Full Scale Exercise
H
HSAS Homeland Security Advisory System
HSEEP Homeland Security Exercise Evaluation Program
HSOC Homeland Security Operations Center
HSPD-5 Homeland Security Presidential Directive-5
HSPD-8 Homeland Security Presidential Directive-8
HVAC Heating, Ventilating, and Air Conditioning
I
IA Individual Assistance
Information Analysis
Inter-agency
IACP International Association of Chiefs of Police
IAP Incident Action Plan
IC Incident Command
Incident Commander
ICP Incident Command Post
ICS Incident Command System
IED Improvised Explosive Device
IIMG Interagency Incident Management Group
IMAT Incident Management Action Team
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Appendix C:
ATF Lethal Blast, Isolation, and Evacuation Distances Chart
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APPENDIX E:
Universal Task List: Addressed Categories
Training
Com.A 9 Develop and conduct training to improve all-hazard incident management capability
Com.A 9.2 Develop standardized training courses
Com.A 9.2.1 Develop standardized training courses on incident command and
management, structure, coordination, processes and procedures
Com.A 9.2.1.1 Facilitate the development and dissemination of national standards,
guidelines and protocols, for incident management training and exercises
Com.A 9.2.1.2 Review and approve discipline-specific requirements and courses
Com.A 9.2.4 Develop training for non-responder personnel
Com.A 9.3 Implement standardized training courses
Com.A 9.3.1 Coordinate training of responders, emergency staffs, health care providers and trainees
Com.A 9.5 Facilitate the definition of general training requirements and approved
training courses for all NIMS users
Sections: All
One through Fourteen
Prevent
Pre.A.1 1 Plan and direct intelligence and surveillance activities
Pre.A.1 1.1 Determine intelligence and surveillance issues
Pre.A.1 1.2 Determine and prioritize intelligence and surveillance requirements
Pre.A.2 4 Promote intelligence and surveillance development at State, local and tribal levels
Pre.A.5 1 Develop processes and procedures for sharing security related information with State,
local and tribal government, the private sector and the public, as appropriate
Pre.B.1 1 Facilitate the development of processes to improved security at key points and access
to critical infrastructure
Sections:
3, Information Gathering and Sharing
4, Terrorism Indicators and Trends
5, WMD Standardized Awareness
6, Anti-Surveillance Efforts
7, Prevention and Physical Security – Vulnerability Assessments
11, Fundamentals of Patrol – Access Control
12, Fundamentals of Patrol - Communications
Protect
Pro.B.1 1 Develop guidelines for physical protection of infrastructure
Pro.B.1 1.1 Develop standardized guidelines for physical security programs
Pro.B.1 1.1.1 Coordinate development of standard guidelines for physical security programs
Pro.B.1 1.3 Develop partnerships for physical infrastructure protection and contingency planning
Pro.B.2 2 Implement deterrence and defense protection measures
Pro.B.2 2.1 Direct and conduct actions necessary to deny access or entry into designated regions,
areas, installations, and critical infrastructure sites
Pro.C.2 1 Develop public safety and security plans, programs and agreements
Pro.C.2 1.1 Develop community outreach initiatives, strategies and tactics
Pro.C.2 5 Implement public safety and security prevention activities
Pro.C.2 5.1 Direct crime prevention activities
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APPENDIX E: (continued)
Universal Task List: Addressed Categories
Respond
Res.A.3 2 Coordinate incident site communications
Res.A.3 2.1 Coordinate with the response organization and other responders to share information
Res.A.3 2.1.1 Develop NIMS compliant incident site communications plan
Res.A.3 3 Communicate internal incident response information
Res.A.3 3.1 Utilize established common terminology
Res.B.1 2 Activate the Incident Command System
Res.B.1 2.1 Activate incident command system and/or unified command system
Res.B.2 2.2.1 Develop and implement training related to detection and reporting of hazardous
material
Res.B.2 6.1.2 Conduct an initial reconnaissance of the area
Res.B.3 3.1 Assist evacuation of special populations
Res.B.3 4.2 Implement shelter-in-place procedures
Sections:
5, WMD Standardized Awareness
8, Security and Emergency Planning
9, IS-700 National Incident Management System (NIMS), An Introduction
10, ICS-100: Introduction to ICS
12, Fundamentals of Patrol – Communication
14, Basic First Aid
15, IS-800 National Response Plan (NRP) An Introduction
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Appendix G
NIMS Training Matrix The NIMS Integration Center
www.feme.gov/nims
Federal Emergency Management Agency
Department of Homeland Security
December 2005
Fact Sheet
NIMS TRAINING GUIDELINES FOR FY 2006: IS-700, IS-800, ICS-100—400
Middle management
Federal/State/Local/Tribal/Private Sector & Non- • FEMA IS-700: NIMS, An Introduction
governmental personnel to include: • FEMA IS-800: National Response Plan
Strike team leaders, task force leaders, unit leaders,
division/group supervisors, branch directors, and multi- (NRP), An Introduction*
agency coordination system/emergency operations center • ICS-100: Introduction to ICS or equivalent
staff. • ICS-200: Basic ICS or equivalent
• ICS-300: Intermediate ICS or equivalent
(FY07 Requirement)
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Appendix H
Target Capabilities
Source: Target Capabilities List Version 1.0, Interim National Preparedness Goal
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