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Client Satisfaction Survey Form

This document contains a client satisfaction survey form for a company called KAS Juruukur Bahan Sdn Bhd. The survey asks the client to rate the company on 5 criteria on a scale from 0 to 20: service quality, pre-contract services, post-contract services, professionalism, and responsiveness. Space is provided for client comments and suggestions for improvement. The client must sign and date the completed form.

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Abdul Muhaimin
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40 views

Client Satisfaction Survey Form

This document contains a client satisfaction survey form for a company called KAS Juruukur Bahan Sdn Bhd. The survey asks the client to rate the company on 5 criteria on a scale from 0 to 20: service quality, pre-contract services, post-contract services, professionalism, and responsiveness. Space is provided for client comments and suggestions for improvement. The client must sign and date the completed form.

Uploaded by

Abdul Muhaimin
Copyright
© © All Rights Reserved
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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SDN BHD

CLIENT SATISFACTION SURVEY FORM

Client :

Scope of Work :

Project Name & Reference :

Date of Assessment : _____________________

The following are the criteria of evaluation for measuring the performance of KAS Juruukur Bahan Sdn Bhd for the above
mentioned project. Please indicate your score by circling on the appropriate number for each criteria. Number 20 represent
the highest score and number 0 represent the lowest score.

Criteria Excellent Good Satisfactory Average Poor

1) Service Quality 20 .….... 18 .... .... 15 .... .... 13 .... .... 10 .... .... .... .... 8 ….. ….. 5 ….. ….. 3 .... .... 0 =

2) Pre-Contract 20 .….... 18 .... .... 15 .... .... 13 .... .... 10 .... .... .... .... 8 ….. ….. 5 ….. ….. 3 .... .... 0 =
Services

3) Post-Contract 20 .….... 18 .... .... 15 .... .... 13 .... .... 10 .... .... .... .... 8 ….. ….. 5 ….. ….. 3 .... .... 0 =
Services

4) Professionalism 20 .….... 18 .... .... 15 .... .... 13 .... .... 10 .... .... .... .... 8 ….. ….. 5 ….. ….. 3 .... .... 0 =

5) Responsiveness 20 .….... 18 .... .... 15 .... .... 13 .... .... 10 .... .... .... .... 8 ….. ….. 5 ….. ….. 3 .... .... 0 =

-------------
Total Score

========

Comments: ____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

Suggestions for Improvement: _____________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

Signature : __________________________ Company Stamp:

Evaluated By :

Date :

Doc. Ref. : ……./MAI/CSSF Rev. No. : 0 Issue Date : 01-09-2010

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