Cisco_IOS_Voice_Troubleshooting_and_Monitoring_--_MGCP_Testing_Commands

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents
• 1 MGCP show Commands
• 2 show ccm-manager
• 3 show mgcp
♦ 3.1 Table: Explanation of Fields in the show mgcp
Command
• 4 show mgcp endpoint
• 5 show mgcp connection
♦ 5.1 Table: Explanation of Fields in the show mgcp
connection Command
• 6 show voice port mod_num/slot_num/port_num
♦ 6.1 Table: Explanation of Fields in the show voice port
Command
• 7 show mgcp statistics
♦ 7.1 Table: Explanation of Fields in the show mgcp
statistics Command
• 8 Other debug mgcp Commands
MGCP show Commands
The show commands are useful for displaying the current status of the configuration as well as verifying that
the changes that you made took effect. The following commands are described:

• show ccm-manager
• show mgcp
• show mgcp endpoint
• show mgcp connection
• show voice port mod_num/slot_num/port_num
• show mgcp statistics
• Other debug mgcp Commands

Details about these commands can be found in the Cisco IOS Voice Command Reference.

show ccm-manager
If your MGCP network includes Cisco CallManager, use this command to verify the active and redundant
configured Cisco CallManager servers. This command also indicates if the gateway is currently registered
with Cisco CallManager.

Contents 1
 Cisco_IOS_Voice_Troubleshooting_and_Monitoring_--_MGCP_Testing_Commands

Note: The following show ccm-manager command output was captured in a separated environment.
Router# show ccm-manager
MGCP Domain Name: Router
Total number of host: 2
Priority Status Host
============================================================
Primary Registered 10.89.129.210
First backup Backup ready 10.89.129.211
Second backup Undefined
Current active Call Manager: 10.89.129.210
Current backup Call Manager: 10.89.129.211
Redundant link port: 2428
Failover Interval: 30 seconds
Keepalive Interval: 15 seconds
Last keepalive sent: 1d00h (elapsed time: 00:00:03)
Last MGCP traffic time: 1d00h (elapsed time: 00:00:03)
Last switchover time: 04:49:39 from (10.89.129.211)
Switchback mode: Graceful

show mgcp
Use this command to verify the status of the router's MGCP parameters. You should see the IP address of the
server that you are using (172.16.1.252 in this case.) All of the other parameters were left at their default
behavior in this configuration.

VG200A# show mgcp

MGCP Admin State ACTIVE, Oper State ACTIVE - Cause Code NONE
MGCP call-agent: 172.16.1.252 Initial protocol service is MGCP
MGCP block-newcalls DISABLED
MGCP dtmf-relay codec all mode out-of-band
MGCP modem passthrough: CA
MGCP request timeout 500, MGCP request retries 3
MGCP gateway port: 2427, MGCP maximum waiting delay 3000
MGCP restart delay 0, MGCP vad DISABLED
MGCP simple-sdp ENABLED
MGCP codec type g711ulaw, MGCP packetization period 20
MGCP JB threshold lwm 30, MGCP JB threshold hwm 150
MGCP LAT threshold lmw 150, MGCP LAT threshold hwm 300
MGCP PL threshold lwm 1000, MGCP PL threshold hwm 10000
MGCP playout mode is adaptive 60, 4, 200 in msec
MGCP IP ToS low delay disabled, MGCP IP ToS high throughput disabled
MGCP IP ToS high reliability disabled, MGCP IP ToS low cost disabled
MGCP IP precedence 5, MGCP default package: line-package
MGCP supported packages: gm-package dtmf-package trunk-package line-package
hs-package
VG200A#

Table: Explanation of Fields in the show mgcp Command

Field Output Description

The administrative and operational state of the MGCP daemon. The administrative
MGCP Admin State
state controls starting and stopping the application using the mgcp and mgcp
...
block-newcalls commands. The operational state controls normal MGCP operations.
MGCP call-agent The address of the call agent specified in the mgcp command.
MGCP
block-newcalls The state of the mgcp block-newcalls command.
enabled
The setting for the mgcp request timeout command.

show ccm-manager 2
 Cisco_IOS_Voice_Troubleshooting_and_Monitoring_--_MGCP_Testing_Commands

MGCP request
timeout
MGCP request retries The setting for the mgcp request retries command.
MGCP gateway port The UDP port specification.
MGCP maximum
The setting for the mgcp max-waiting-delay command.
waiting delay
MGCP restart delay The setting for the mgcp restart-delay command.
MGCP VAD The setting for the mgcp vad command.
MGCP codec type The setting for the mgcp codec command.
MGCP packetization
The packetization period parameter setting for the mgcp codec command.
period
MGCP JB threshold The jitter buffer minimum threshold parameter setting for the mgcp
low water mark quality-threshold command.
JB threshold high The jitter buffer maximum threshold parameter setting for the mgcp
water mark quality-threshold command.
MGCP LAT threshold The latency minimum threshold parameter setting for the mgcp quality-threshold
low water mark command.
LAT threshold high The latency maximum threshold parameter setting for the mgcp quality-threshold
water mark command.
MGCP PL threshold The packet loss minimum threshold parameter setting for the mgcp
low water mark quality-threshold command.
PL threshold high The packet loss minimum threshold parameter setting for the mgcp
water mark quality-threshold command.
MGCP IP ToS low
The low-delay parameter setting for the mgcp ip-tos command.
delay
MGCP IP ToS high
The high-throughput parameter setting for the mgcp ip-tos command.
throughput
MGCP IP ToS high
The high-reliability parameter setting for the mgcp ip-tos command.
reliability
MGCP IP ToS low
The low-cost parameter setting for the mgcp ip-tos command.
cost
MGCP IP precedence The precedence parameter setting for the mgcp ip-tos command.
MGCP default
The default-package parameter setting for the mgcp default-package command.
package type
Supported MGCP
The packages supported in this session.
packages
show mgcp endpoint
Use this command to show the voice ports (endpoints) that are under MGCP control in the router. This
command verifies which voice ports have been bound to the MGCP application. This is related to the
application mgcp command and the port commands that were entered when configuring the POTS dial
peer.

VG200A#show mgcp endpoint

voice-port 1/0/0
voice-port 1/0/1
voice-port 1/1/0
voice-port 1/1/1
VG200A#

Table: Explanation of Fields in the show mgcp Command 3

 Cisco_IOS_Voice_Troubleshooting_and_Monitoring_--_MGCP_Testing_Commands

show mgcp connection

Use this command to display any active MGCP connections. The endpoint in this example is Slot1/Module
1/Port 0. This corresponds to the MGCP Member Configuration identifier in Cisco CallManager. This tells
you which port on the router is the endpoint in the call.

In the screen output below there is one active call.

VG200A#show mgcp connection

Endpoint Call_ID(C) Conn_ID(I) (P)ort (M)ode (S)tate (C)odec EC
(R)esult[EA]
1. aaln/S1/SU1/0 C=A000000001000008,23,24 I=0xD P=16390,0 M=4 S=4,4 CO=1
EC=1 R=0,0
Total number of active calls 1
VG200A#

Table: Explanation of Fields in the show mgcp connection Command

Field Output Description

The endpoint for each call shown in the digital endpoint naming convention of slot
Endpoint
number (S0) and digital line (DS1-0) number (1).
The MGCP call ID send by the call agent, the internal Call Control Application
Programming Interface (CCAPI) call ID for this endpoint, and the peer call legs
CCAPI call ID.
Call_ID(C)

(CCAPI is an API to provide call control facilities to applications.)

Conn_ID(I) The connection ID generated by the gateway and sent in the ACK message.
The ports used for this connection. The first port is the local UDP port. The second
(P)ort
port is the remote UDP port.
(M)ode The call mode, where:

0-Indicates an invalid value for mode.

1-Indicates the gateway should only send packets.

2-Indicates the gateway should only receive packets.

3-Indicates the gateway can send and receive packets.

4-Indicates the gateway should neither send nor receive packets.

5-Indicates the gateway should place the circuit in loopback mode.

6-Indicates the gateway should place the circuit in test mode.

show mgcp connection 4

 Cisco_IOS_Voice_Troubleshooting_and_Monitoring_--_MGCP_Testing_Commands

7-Indicates the gateway should use the circuit for network access for data.

8-Indicates the gateway should place the connection in network loopback mode.

9-Indicates the gateway should place the connection in network continuity test mode.

10-Indicates the gateway should place the connection in conference mode.

All other values are used for internal debugging.

(S)tate The call state. The values are used for internal debugging purposes.
(C)odec The codec identifier. The values are used for internal debugging purposes.
(E)vent [SIFL] Used for internal debugging.
(R)esult [EA] Used for internal debugging.
show voice port mod_num/slot_num/port_num
Use this command to verify the current status and configuration of the voice ports on the router.

The following is sample output from the show voice port command for a foreign exchange office (FXO)
voice port:

VG200A#show voice port 1/0/0

Foreign Exchange Office 1/0/0 Slot is 1, Sub-unit is 0, Port is 0
Type of VoicePort is FXO
Operation State is DORMANT
Administrative State is UP
No Interface Down Failure
Description is not set
Noise Regeneration is enabled
Non Linear Processing is enabled
Music On Hold Threshold is Set to -38 dBm
In Gain is Set to 0 dB
Out Attenuation is Set to 0 dB
Echo Cancellation is enabled
Echo Cancel Coverage is set to 8 ms
Playout-delay Mode is set to default
Playout-delay Nominal is set to 60 ms
Playout-delay Maximum is set to 200 ms
Connection Mode is normal
Connection Number is not set
Initial Time Out is set to 10 s
Interdigit Time Out is set to 10 s
Ringing Time Out is set to 180 s
Companding Type is u-law
Region Tone is set for US
Analog Info Follows:
Currently processing none
Maintenance Mode Set to None (not in mtc mode)
Number of signaling protocol errors are 0
Impedance is set to 600r Ohm
Wait Release Time Out is 30 s
Station name None, Station number None
Voice card specific Info Follows:

Table: Explanation of Fields in the show mgcp connection Command 5

 Cisco_IOS_Voice_Troubleshooting_and_Monitoring_--_MGCP_Testing_Commands
Signal Type is loopStart
Number Of Rings is set to 1
Supervisory Disconnect active
Hook Status is On Hook
Ring Detect Status is inactive
Ring Ground Status is inactive
Tip Ground Status is inactive
Dial Type is dtmf
Digit Duration Timing is set to 100 ms
InterDigit Duration Timing is set to 100 ms
Pulse Rate Timing is set to 10 pulses/second
InterDigit Pulse Duration Timing is set to 750 ms
Percent Break of Pulse is 60 percent
GuardOut timer is 2000 ms
VG200A#

The following is sample output from the show voice port command for a foreign exchange station (FXS)
voice port:

VG200A#show voice port 1/1/0

Foreign Exchange Station 1/1/0 Slot is 1, Sub-unit is 1, Port is 0
Type of VoicePort is FXS
Operation State is DORMANT
Administrative State is UP
No Interface Down Failure
Description is not set
Noise Regeneration is enabled
Non Linear Processing is enabled
Music On Hold Threshold is Set to -38 dBm
In Gain is Set to 0 dB
Out Attenuation is Set to 0 dB
Echo Cancellation is enabled
Echo Cancel Coverage is set to 8 ms
Playout-delay Mode is set to default
Playout-delay Nominal is set to 60 ms
Playout-delay Maximum is set to 200 ms
Connection Mode is normal
Connection Number is not set
Initial Time Out is set to 10 s
Interdigit Time Out is set to 10 s
Ringing Time Out is set to 180 s
Companding Type is u-law
Region Tone is set for US
Analog Info Follows:
Currently processing none
Maintenance Mode Set to None (not in mtc mode)
Number of signaling protocol errors are 0
Impedance is set to 600r Ohm
Wait Release Time Out is 30 s
Station name None, Station number None
Voice card specific Info Follows:
Signal Type is loopStart
Ring Frequency is 25 Hz
Hook Status is On Hook
Ring Active Status is inactive
Ring Ground Status is inactive
Tip Ground Status is inactive
Digit Duration Timing is set to 100 ms
InterDigit Duration Timing is set to 100 ms
Ring Cadence is defined by CPTone Selection
Ring Cadence are [20 40] * 100 msec
VG200A#

show voice port mod_num/slot_num/port_num 6

 Cisco_IOS_Voice_Troubleshooting_and_Monitoring_--_MGCP_Testing_Commands
Table: Explanation of Fields in the show voice port Command

Field Output Description

Administrative State Administrative state of the voice port.
Alias User-supplied alias for this voice port.
Clear Wait Duration Timing Time of inactive seizure signal to declare call cleared.
Connection Mode Connection mode of the interface
Full E.164 telephone number used to establish a connection with the trunk or
Connection Number
PLAR mode.
Currently Processing Type of call currently being processed: none, voice, or fax.
Delay Duration Timing Maximum delay signal duration for delay dial signaling.
Timing of generation of delayed start signal from detection of incoming
Delay Start Timing
seizure.
Dial Type Out-dialing type of the voice port.
Digit Duration Timing DTMF Digit duration in milliseconds.
E&M Type Type of E&M interface.
Echo Cancel Coverage Echo Cancel Coverage for this port.
Echo Cancellation Whether or not echo cancellation is enabled for this port.
Hook Flash Duration Timing Maximum length of hook flash signal.
Hook Status Hook status of the FXO/FXS interface.
Impedance Configured terminating impedance for the E&M interface.
In Gain Amount of gain inserted at the receiver side of the interface.
In Seizure Incoming seizure state of the E&M interface.
Initial Time Out Amount of time the system waits for an initial input digit from the caller.
InterDigit Duration Timing DTMF interdigit duration in milliseconds.
InterDigit Pulse Duration
Pulse dialing interdigit timing in milliseconds.
Timing
Interdigit Time Out Amount of time the system waits for a subsequent input digit from the caller.
Maintenance Mode Maintenance mode of the voice-port.
Music On Hold Threshold Configured Music-On-Hold Threshold value for this interface.
Whether or not background noise should be played to fill silent gaps if VAD
Noise Regeneration
is activated.
Number of signaling protocol
Number of signaling protocol errors.
errors
Non-Linear Processing Whether or not Non-Linear Processing is enabled for this port.
Operations State Operation state of the port.
Operation Type Operation of the E&M signal: 2-wire or 4-wire.
Out Attenuation Amount of attenuation inserted at the transmit side of the interface.
Out Seizure Outgoing seizure state of the E&M interface.
Port Port number for this interface associated with the voice interface card.
Pulse Rate Timing Pulse dialing rate in pulses per second (pps).
Regional Tone Configured regional tone for this interface.
Ring Active Status Ring active indication.
Ring Frequency Configured ring frequency for this interface.
Ring Ground Status Ring ground indication

Table: Explanation of Fields in the show voice port Command 7

 Cisco_IOS_Voice_Troubleshooting_and_Monitoring_--_MGCP_Testing_Commands

Type of signaling for a voice port: loop-start, ground-start, wink-start,

Signal Type
immediate, and delay-dial.
Slot Slot used in the voice interface card for this port.
Sub-unit Sub-unit used in the voice interface card for this port.
Tip Ground Status Tip ground indication.
Type of VoicePort Type of voice port: FXO, FXS, and E&M.
The Interface Down Failure
Text string describing why the interface is down.
Cause
Wink Duration Timing Maximum wink duration for wink start signaling.
Wink Wait Duration Timing Maximum wink wait duration for wink start signaling.
show mgcp statistics
Use this command to show statistical information related to MGCP activity on the router.

The following is sample output from a 28xx router with IOS 12.4(22)T

2851#sh mgcp statistics

UDP pkts rx 28349, tx 28576
Unrecognized rx pkts 0, MGCP message parsing errors 0
Duplicate MGCP ack tx 1, Invalid versions count 0
CreateConn rx 353, successful 353, failed 0
DeleteConn rx 353, successful 353, failed 0
ModifyConn rx 629, successful 629, failed 0
DeleteConn tx 0, successful 0, failed 0
NotifyRequest rx 217, successful 217, failed 0
AuditConnection rx 0, successful 0, failed 0
AuditEndpoint rx 263, successful 233, failed 30
RestartInProgress tx 27, successful 27, failed 0
Notify tx 26530, successful 26530, failed 0
ACK tx 1785, NACK tx 30
ACK rx 26533, NACK rx 0
Collisions: Passive 0, Active 0

IP address based Call Agents statistics:

IP address 10.10.14.36, Total msg rx 28349,
successful 28318, failed 30
System resource check is DISABLED. No available statistic

DS0 Resource Statistics

-----------------------
Utilization: 3.33 percent <-- E1 utilization
Total channels: 60 <-- two E1 whereas one port shutdown
Addressable channels: 30 <-- just on E1 operational
Inuse channels: 1 <-- currently used channels
Disabled channels: 30 <-- second E1 not operational
Free channels: 29 <-- available channels

The following is sample output from Voice Gateway VG200:

VG200A#show mgcp statistics

UDP pkts rx 3791, tx 3830
Unrecognized rx pkts 0, MGCP message parsing errors 0
Duplicate MGCP ack tx 0, Invalid versions count 0
CreateConn rx 12, successful 12, failed 0
DeleteConn rx 12, successful 12, failed 0
ModifyConn rx 42, successful 42, failed 0

show mgcp statistics 8

 Cisco_IOS_Voice_Troubleshooting_and_Monitoring_--_MGCP_Testing_Commands
DeleteConn tx 0, successful 0, failed 0
NotifyRequest rx 8, successful 8, failed 0
AuditConnection rx 0, successful 0, failed 0
AuditEndpoint rx 20, successful 20, failed 0
RestartInProgress tx 6, successful 6, failed 0
Notify tx 3704, successful 3704, failed 0
ACK tx 68, NACK tx 0
ACK rx 3703, NACK rx 0
IP address based Call Agents statistics:
IP address 172.16.1.252, Total msg rx 3791,
successful 3791, failed 0
VG200A#

Table: Explanation of Fields in the show mgcp statistics Command

Field Output Description

UDP pkts The number of UDP packets received (rx) and transmitted (tx).
Unrecognized rx pkts The number of packets received that are of unknown type.
MGCP message parsing errors The number of MGCP message parsing errors.
Duplicate MGCP ack tx The number of duplicate MGCP ACK transmission messages.
Invalid versions count The number of invalid versions.
The number of Create Connection messages received from the call agent
CreateConn rx ... by the media gateway. Messages received are classified as being
successful or failed.
The number of Delete Connection messages received from the call agent
DeleteConn rx ... by the media gateway. Messages received are classified as being
successful or failed.
The number of Modify Connection messages received from the call agent
ModifyConn rx ... by the media gateway. Messages received are classified as being
successful or failed.
The number of Delete Connection messages sent by the call agent.
DeleteConn tx ...
Messages received are classified as being successful or failed.
The number of Notify messages received by the call agent from the media
NotifyRequest rx ...
gateway. Messages received are classified as being successful or failed.
The number of Audit Connection messages received from the call agent
AuditConnection rx ... by the media gateway. Messages received are classified as being
successful or failed.
The number of Audit Endpoint messages received from the call agent by
AuditEndpoint rx ... the media gateway. Messages received are classified as being successful
or failed.
The number of Restart In Progress (RSIP) messages transmitted by the
RestartInProgress tx ...
call agent. Messages received are classified as being successful or failed.
The number of Notify messages transmitted by the call agent. Messages
Notify tx ...
received are classified as being successful or failed.
ACK tx ... The number of acknowledgement messages transmitted by the call agent.
The number of negative acknowledgement messages transmitted by the
NACK tx ...
call agent.
ACK rx ... The number of acknowledgement messages received by the gateway.
The number of negative acknowledgement messages received by the
NACK rx ...
gateway.
IP address The IP address of the call agent.

Table: Explanation of Fields in the show mgcp statistics Command 9

 Cisco_IOS_Voice_Troubleshooting_and_Monitoring_--_MGCP_Testing_Commands

The total number of messages received by the gateway. Messages received

Total msg rx ...
are classified as being successful or failed.
Other debug mgcp Commands
Use debug mgcp {all | error | events | packets | parser} when you are experiencing problems that you
believe are not related to configuration errors or hardware problems. It is recommended that you keep an
example of each debug command from a working configuration to use as a baseline for comparison when
you are experiencing problems.

Other debug mgcp Commands 10