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Level 2 Level 3: QFD/Advanced Quality Planning Quick Reference Guide Quality Function Deployment

This document provides a summary of Quality Function Deployment (QFD). It explains that QFD is a matrix method used to translate customer wants and needs into design features, and then into process steps. This ensures that customers remain the primary focus of design, development, and production. The document then outlines the typical 9 steps of a QFD process, from market research to deployment of control plans and instructions on the work floor.

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Mark Antony
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65 views

Level 2 Level 3: QFD/Advanced Quality Planning Quick Reference Guide Quality Function Deployment

This document provides a summary of Quality Function Deployment (QFD). It explains that QFD is a matrix method used to translate customer wants and needs into design features, and then into process steps. This ensures that customers remain the primary focus of design, development, and production. The document then outlines the typical 9 steps of a QFD process, from market research to deployment of control plans and instructions on the work floor.

Uploaded by

Mark Antony
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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For QFD Design 4.

0
QFD/Advanced Quality Planning Quick Reference Guide Software

Quality Function Deployment


HOW (248) 280 - 4800
SPECIFICATIONS What Is QFD ? A Matrix Method to translate customer wants/desires into design features www.quality-one.com
WHAT

and eventually into process steps to ensure (poke yoke) customers are always the primary focus
LEVEL in the design/process development and deployment.
1 KANO MODEL OF QUALITY
Completely
Satisfied

SYSTEM / PARTS / DIMENSIONS


Did Not Fully
Achieve Achieved

WHATS
LEVEL PROCESS
OPERATIONS Completely

• Warranty
2 Dissatisfied

CHARACTERISTICS
• History

OVER
• Excitement
• Market Research LEVEL
3

LEGEND

Strong DFMEA
RISK / DANGER PFMEA
SEVERITY

Medium CRITICALITY
Small
OCCURRENCE
PROCESS CHARACTERISTICS / PARAMETERS

QFD STEPS
OPERATIONS
PROCESS

1. Market Research (WHATS)


LEVEL • Excitement
4 • Performance
• Basic
2. Importance Rating
3. Specifications

4. Systems / Concepts / Parts / Dimensions


5. (FMEA) Characteristics (HOW – LEVEL 2)
6. Control Strategies (WHATS – LEVEL 3)
7. Process Parameters Correlation (LEVEL 4)
8. Control Plan Methodology
PROCESS CONTROL PLAN 9. Operator / Work Floor Deployment (instructions)

INSTRUCTIONS
And
VISUAL AIDS

Original: 03/06/01
Pdcqa/data/gangeli/trainingmaterials/qfd/pocketcards

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