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Final Bibliography

A bibliography is a list of all sources used in researching a work, including the author's name, title of the work, publisher and date. It should provide references used, even if not directly cited. This document provides 22 references used in a study on customer satisfaction with home loans. The references include journal articles, reports and books focused on topics like customer preferences, perceptions and satisfaction with banking and housing finance services.

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156 views3 pages

Final Bibliography

A bibliography is a list of all sources used in researching a work, including the author's name, title of the work, publisher and date. It should provide references used, even if not directly cited. This document provides 22 references used in a study on customer satisfaction with home loans. The references include journal articles, reports and books focused on topics like customer preferences, perceptions and satisfaction with banking and housing finance services.

Uploaded by

SanctaTiffany
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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BIBLIOGRAPHY

WHAT'S A BIBLIOGRAPHY?

A bibliography is a list of all of the sources you have used (whether referenced or not)
in the process of researching your work. In general, a bibliography should include:

 the authors' names


 the titles of the works
 the names and locations of the companies that published your copies of the sources
 the dates your copies were published
 the page numbers of your sources (if they are part of multi-source volumes)

The following are the References of this study:

REFERENCES

1. J.D power and associates: Customer satisfaction with home equity line of credit,
2008.

2. Paul Jackson(2008) “Customer satisfaction with HE/ HELOC origination


increases”, 2008.

3. Rashmi Chaudhary and Yasmin Janjhua (2011), Customer Perceptions and


Satisfaction towards Home Loans, International Journal of Research in Commerce &
Management Volume No. 2, Issue No. 9 Pages 124-127.

4. Ravi C.S., Kundan Basavaraj (2013), “Customers Preference and Satisfaction


Towards Banking Services with Special Reference to Shivamogga District in
Karnataka”, Asian Journal of Marketing & Management Research, Vol.2 Issue 1, ISSN
2279-0667.

5. D. Regis Arunodayam and N. Thangavel (2007), A study of the Housing Industry


with special reference to the city of Chennai, The Social Sciences Vol:2(1) Pages 84-
92.
6. Kriti Dutta and Anil Dutta (2009), Customer Expectations and Perceptions across
the Indian Banking Industry and the Resultant Financial Implications, Journal of
Services Research, Volume 9, Number 1 Pages 31-49.

7. Boyd, W.L and White.C (2011) “Customer preferences for Financial Services an
analysis” International journal of bank marketing Vol.12 no.1 PP 9-15.

8. Machauer, A and Morgner, S (2012) “Ethnicity Endogeneity and Housing tenure


Choice” International Journal of Bank Marketing 19/1 PP 6-17.

9. Devlin J.F (2013) “An Analysis of Choice Criteria in the Home Loan Market”
International Journal of Bank Marketing 20/5, PP 212-226.

10. Brar Jasmindeep Kaur and Pasricha J.S. (2014) “Housing Loan – A Comparative
Study of Institutions”, Indian Journal of Commerce. Vol.58 No.2 April PP 71-79.

11. Mool chand and Rajpal, “Perception and Opinions of Home Loan Borrowers”, The
Indian Journal of Commerce, Vol.59, No.4, October-December 2006.
12. Sachin Gopal Jather, “Improving the depth of the Housing Finance Market - A Case
study for introduction of Information Technology”, NHB Article, Jan-March 2005.

13. Rajiv Sabharwal, “Competition : Differentiation holds the Key”, Chartered Finance
Analysis, October, 2002, pp. 47-48.

14. K.V. Krishnamurthy, “Housing Finance : A Safer Avenue”, Chartered Financial


Analysis, October 2002, pp. 41-43.

15. Sudhir Choksey, “Loan Disbursements: An Upward Trend”, Chartered Financial


Analyst, October 2002, pp. 59-60.

16. Rajendra Kakker, “Housing Loans”, Chartered Financial Analyst, October 2002,
pp. 65-66.

17. Gunit Chandha, “Customer Service : A Paradigm Shif”, Chartered Financial


Analyst, October 2002, pp. 63-64.
18. Vidhyanthi, K. “Role of Urban Housing Finance Institution in Karnataka - A study
of Selected Housing Finance Corporation in Bangalore City”, Finance India, Vol. XVI
No.l, March 2002, p.242-246.

19. S. Shivkumar and U. Samyoudha, “Are Bank Employees Customer Centric? - A


perceptual Analysis”, Indian Economic Panorama, 11 (3), October 2001, pp. 2-4.

20. Vishwa Mittar, O.P. Miglani and Anilkumar, “Commercial Banks and Housing
Finance”, Indian Management Studies Journal, 5 (2), October 2001, pp. 19-35.

21. Subha Rao, “Eye on Interior Regions”, Fortune India, Jan. 2000, p.54.

22. T. Sivalingam “A Study of the Performance of Multi-agency housing finance


institutions with Particular reference to HDFC, LIC Housing Co-operatives”, Madras
University, 1999.

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