Cherrie Cruz-Medina
11216 Gallery Echo St., Las Vegas, NV 89141
Phone: 702 540-1882 E-Mail:
[email protected]Qualification Summary
* Obtain a position where I can utilize my work experience in a fast paced environment, demanding
strong organizational, technical and interpersonal skills.
* Trustworthy, ethical & committed to superior customer service.
* Confident and poised in interaction with individuals in all levels.
Skills
Service Oriented.
Have the ability to quickly learn new concepts and skills.
Highly motivated and organized.
Detail oriented and ability to multitask.
Work Experience
Cage Cashier, Aztec Gold Inn Casino – April 2014 to Present
Responsible for maintaining and balancing a cash drawer each shift.
Process transaction for guest change needs, prepare bar bank on shift assigned.
Collect, sort, count and verify the money on DROP days (Monday, Wednesday & Saturday).
Service Manager, Wells Fargo Bank, NA (+10 years experience)
Manages the teller services function to ensure prompt and efficient transaction processing and
the generation of sales through quality referrals.
Establishes sales referral and service goals.
Build and coaches a successful service and referral team.
Responsible for effective staff salary administration and rewards.
Is responsible for scheduling staff efficiently to maximize resources and achieve service and
sales goals.
Ensure compliance with audit and operational regulations and guidelines.
Personal Banker, Wells Fargo Bank, NA (1 yr. experience)
Sells retail banking products and services to customers and prospects.
Manages customer portfolio, services relationships and cross-sells all products and services.
Provides broad base of financial and credit services with the goals of acquiring 100% of the
customers' business.
Develops and maintains relationships with Wells Fargo partners to maximize sales opportunities
and achieve minimum sales standards.
Uses profiling analysis tools to identify cross sell opportunities and makes outbound sales calls
typically by phone to increase product per customer ratio.
May handle cash transactions. May spend up to 30% of time completing service-related tasks.
Lead Teller, Wells Fargo Bank, NA (1 ½ yrs. experience)
Lead Tellers are able to juggle a variety of tasks including exercising excellent customer service
in all customer interactions.
Managing and resolving customer conflicts, following procedures to minimize errors and reduce
fraud.
Providing information to customers on new products and services.
Lead Tellers work under limited supervision, assist with work flow to ensure Tellers are
successful, consistently balance their cash daily, have great support with people, meet their
referral and sales goals, and enjoying helping others all while maintaining ethics, integrity, and
embracing diversity.
Teller, Wells Fargo Bank, NA (1 yr. experience)
Every teller is responsible for maintaining and balancing a cash drawer.
Under direct supervision, processes customer transactions within established guidelines.
Identifies and makes sales referrals, recommends alternate channels, cross-sells bank services
and products for Wells Fargo partners.
Duties may include safe deposit, merchant/vault, ATM processing, bonds and coupons, foreign
currency and night drop.
Provides excellent customer service.
Held few positions with Wells Fargo Bank since hire date of August 1998
Part Time Teller - August 1998
Customer Sales & Service Representative - September 1999
Lead Teller - February 2000
Service Manager 1 - February 2001 - June 2004
Unemployed - June 2004 - December 2004
Service Manager 2 - December 2004 –April 2008
Personal Banker - April 2008 - October 2008
Unemployed - October 2008 - August 2009
Service Manager 2 - August 2009 - May 2013
Lead Teller - May 2013 - January 2014
Education
Philippine Christian University
Took a vocational course of Computer Programming - 1993 to 1995
Emiliano Tria Tirona Memorial Nat'l High School
Graduated 1993
***References available upon request***
